Bug Reports

Creative production remove background is failing - all files listed as error instantly - no suggestion of fix

I cannot upload an image to firefly. I have tried both uploading to the gallery for image editing and video. The pop up says i need to upload another image with different content credentials, even though i am the one who photographed the images. I also tried to upload photos that were saved from photoshop and even a screenshot to wipe out metadata with no luck.

At first this was going well. But after literally blowing through my credits ( or using the tools for several hours now ) my ability to get image to video is not a function I can use. My credits have gone to waist the last few attempts. I made sure to attach my reference instead of using the “image to video” option when you click on “share”. and despite all of that I get a generic prompt instead of my specific request for the specific photo/reference. this glitch or bug has cost me credits and it’s frustrating or a sneaky attempt to get users to buy more credits. 

I saw a similar post but there were no responses in that thread. I used to be able to generate videos with these models (both Veo 3.1 and Veo 3.1 Fast) but neither are working. I have used multiple different browsers; Edge, Chrome and Firefly, and none of them work. Does anyone have any suggestions to get these models to work? 

No sirve Generar Imagen. Se queda congelado. Es frustrante.

 IssueSwitching between models while a reference image is uploaded causes the reference image to disappear after returning to a previously selected model.Steps to reproduce Select Firefly Image 5 and upload a reference image. Switch to Flux 2 [Pro] — the reference image remains active. Switch to Firefly Image 4 — the reference image disappears. Switch back to Firefly Image 5 — the reference image is still missing. Expected behaviorThe uploaded reference image should remain available when switching between models that support reference images. 

The input field isn't accepting any text; itis uneditable. It's not just the text area, buttons and icons are also unresponsive. I suspect this might be due to a pop-up. When I refresh the page, a pop-up appears and disappears very quickly, which may be preventing me from clicking anything because it is still running in the background.

i will write a prompt, it will use my credits and then take a while but no generation shows and its back to the main screen to generate an image while deducting my credits. When it finally creates an image there are issues following prompts like writing the exact text. There will be missing words, spelling and grammar issues and it will not fix it, just generate the same photo over and over while using my credits. 

I've purchased Adobe Firefly Pro plan.. but still unable to generate images. I says upgrade to accessI tried opening in incognito mode as well. But, still the same error

There are 2 specific images (of 24) that the AI prompt is giving me an error about guidelines. I’m restoring an old album and the only common factor that I can mention about the said 2 images is that they are both group pictures

I ask for African wildlife and it gives me a lion with 2 heads or an elephant with 3 tusks…. stuff like this continues to happen

Firefly Video is taking my generation credits, but the video never gets created. It stays on "Generating..." for a long time without any error or result. This has happened multiple times with simple prompts and reference images. Please check this issue and restore the lost credits.

most of the messed up text is at the beginning of each line and as I click around in the text box it just gets worse and worse. Oddly, when you regenerate it it is like that non-visible text, letters, or spaces are still there, but if you start typing in that line it changes it to the new text.

We are not able to generate any video

Hello Adobe Support Team,I am experiencing persistent issues with Adobe Firefly that are significantly impacting my ability to use the platform.Whenever I attempt to create a new video, Firefly frequently becomes unresponsive or appears to hang indefinitely. The most common issue occurs during image uploads. In many cases, the upload process never completes, leaving me waiting for extended periods without any progress or error message.This issue is particularly problematic when using video generation workflows that require a start frame and end frame. Even when I am able to successfully upload the first image, uploading the second image often becomes impossible because the interface appears to freeze or stop responding.To help with troubleshooting, I am attaching a HAR file that captures the network activity during the issue.Some additional information:Internet connection: Stable high-speed broadband (consistently above 100 Mbps) Issue duration: Approximately one week Impact: I have be

no display

The prompt was  anthropomorphize this house so that the lower roof  "smiles" causing the entire house to sort of stretch and bend to accomodate it.  Nothing should break off. The two top windows are eyes, and ONLY one winks. The wink is a window shade closing and then opening.  Nothing else moves.  The rest of the house bends and stretches to accomodate the curve of the roof.  Other items in the photo are unaffected. Camera is locked. 

wont generate.. takes credits..give me back my money

I want to create a video from an image, but I can't enter the request at all. I keep refreshing the page, and when I type the request text, either the create button doesn't work or I get a message saying something went wrong. I have enough credits to fulfill my request, but the system isn't working.

Impossible de me servir et de travailler avec Firefly, tout est bloqué ou planté !!!Merci.

Whenever I try to create a video it says “Sorry, Try again.” This has happened for about an hour.

Sometimes when I press generate images two images get generated it seems like the button for generating images doesn’t have proper code to know one image is already being prepared and right away it creates a second image without pressing the damn button. Happens many many times. It’s a damn bug that eats credits left and right.  A low quality platform with BILLION bugs.

Requesting a 12:1 aspect ratio resulted in a 3:2 image. I tried using 12x1, 12:1, 120x10, 1200x100 but I always received a useless 3:2.

 Same as the title. I got an email for the generative video beta approval but when i visited the site it was just a blank screen. I have checked and my connectivity is strong and other websites are functioning normally.