Bug Reports

The Firefly doesn't work, when I click the app not recognize my clicks. 

when i am trying to generte image its showing previously generted image as refrence and in image generation non of your button working i am very disappointed with generation speed its taking too much time to generte image its sucks  

I am using credits for things that are not being generated.  

The upload will work sometimes, but it should work every time, I don’t understand why it won’t!

Trying to use firefly and I input a reference image and input the instructions and it has given me a message that states “something went wrong, try later”. This happened twice yesterday and I thought I would try again today and it has given me the same message twice today as well. 

I am unable to to upscale video 

I've been unable to use the Text to Image generation feature for over 24 hours. Every time I try to generate an image, I receive an error message, even though I still have plenty of generation credits available.In many cases, the issue goes beyond image generation itself. The interface often becomes partially unresponsive:I can't upload reference images. I can't open the settings popup or other menus. Some interface elements simply stop responding.I've already tried the following troubleshooting steps:Completely closing all browser processes and reopening the browser. Restarting my PC multiple times. Waiting more than 24 hours in case it was a temporary service issue.Unfortunately, none of these steps have resolved the problem, and the issue remains exactly the same.At this point, it seems unlikely that this is a local issue on my end. I would appreciate it if you could investigate whether there is a problem with my account or if there is another known cause for this behavior.Thank you

Have been trying to upres a png file. Signed in, got credits, refreshed and every time I go do it I get a “please try again later” I figured I’d try generating an image using a png as a reference, and again “Error, try again later” and now I can’t make anything work. I signed up, payed, refreshed, deducing it was the lack of credits. But that’s not the case either. 

Repeatedly failed since yesterday. Across multiple devices and logins. Incredibly frustruating as I need this for a client today. Makes it hard to run a business and rely on what’s meant to be the most reliable/trusted software (and its not cheap!). I feel there needs to be a direct help contact for time pressed moments like this as I really do need a quick resolution

My video is not generating since last two days

 Something went wrongPlease try again.Go to Firefly Homepage 

Since a couple of days, I get the persistent error, that I should try again later to create an image. The message does not depend on the browser or the prompt. I have sufficient credits. I am very annoyed, since I am paying a fee for functionality and not for persistent errors.

Entered this URL to generate a QR code it did not work. REDUND MY CREDITS and fix the issue.

my bug is described Using this image as reference, make this precise change: Reduce the height of both children dramatically. The boy's head should reach approximately to the 4-foot mark on the measurement stick. The girl's head should reach to approximately the 4.5-foot mark. Currently they reach to 5.5+ feet—reduce them by roughly 35-40% in overall height. Their heads must be well below the 5-foot line on the stick. The measurement stick and its numerical markings (3', 4', 5', 6', 7') should visually dominate the frame and tower significantly over both children. They should look like actual 8-11 year-old kids dwarfed by the stick. Keep the park background, Ferris wheel, trees, clouds, colors, illustration style, and all other elements completely identical.

QR code I just asked to generate did not work. I want my credits back and please fix the problem.Simple I asked to generate a QR code for a valid URL the code generated DID NOT WORK. I’d like the credits reapplied to my account and you need to fix the problem. Thanks 

Firefly has not been working for hours. I am using this program for work and I'm on a deadline. I have credits, my wifi is working, etc. but every time i generate I get a message saying "something went wrong. please try again later"

It says i have the credits and everything. It said im on the current plan. Every time i go to generate an image, it doesnt work. 

Firefly downloads images with the markeup area visible in the downloaded image. i tried re uploading a fresh image and start fresh 3 times but still does the same. also the prompt does not follow the marked area and changes the rest of the image

My original photo of my face became altered.  It does not look like me and I want to know how to get my original photo of my face as I don’t see my original photo I uploaded.  I was trying to color the tope of my hair and this happened.

My problem is quite simple:  My Generation History isn’t loading.  I toggle between FAVORITES and those load, but nothing in Generation History,

I am using the Firefly AI Assistant. My generative video credits show as available in my account panel but the API keeps returning quota_exhausted with reset date July 11, 2026. The credits have not synced to the API layer. Please force-sync or manually reset my video generation quota on the backend

My .jpg photo was a head shot, with plenty of white space at top, left, and right. Firefly correctly followed my prompt (Tone down the brightness of left cheek) but then inexplicably cropped off the top of the head. So I added more white space to the top, but when I tried to resubmit the photo I was informed that I did not have enough credits to do so, and would have to wait until next month.I’m not sure if this is a bug or a marketing ploy, but as a very long-time Adobe user it doesn’t feel right. 

not working