Bug Reports

Bonjour,  J'ai un abonnement Creative Cloud Pro et je dispose de crédits disponibles, mais impossible d'utiliser Firefly depuis desktop. J'ai testé sur différents navigateurs, mais le problème reste le même : Une fois que j'arrive sur l'outil, j'ai une pop up qui m'avertit que chaque génération d'effet sonore coûte 10 crédits et de vérifier sur mon compte si je souhaite m'asurer que j'en ai.Or j'en ai 4000 à dispo... Donc j'essaie de cliquer sur le CTA "Get Started" et rien ne se passe, je ne peux pas commencer à utiliser l'outil.  Quelle est la solution ?  Par avance merci pour votre aide,  Cordialement,  Cindy 

Proč nelze generovat videa z Veo 3, nesutále došlo k chybě, pořá dokola, vygenereje se video 1 z 10? Proč má za tohle člověk platit?

There is nothing specific to add, it is not working at all 

Since November 20, 2025, the Nano Banana Pro model is no longer generating images within the Adobe Firefly canvas. When I attempt to generate content using this model, I receive the error message "We're experiencing problems generating content right now. Please try again in a moment."Steps to reproduce:Open Adobe Firefly canvasSelect Nano Banana Pro modelEnter a promptClick GenerateSystem returns error instead of generating the imageExpected behavior: Nano Banana Pro model should generate images normally as it did until November 19, 2025.Current behavior: Consistent generation error with Nano Banana Pro in canvas.Additional information:The issue has been occurring systematically since yesterdayOther generation models work correctlyThe problem is specific to the canvas feature onlyNano Banana Pro works fine in other Firefly sections

After subscribing you guys just took away my credits.  I tried on laptop, phone but tried to create video from photos , and generating video... option never finished. Waited 30 minutes multiple times to generate.. never happened. It only took away my credits

All of a sudden I can't click the generate button when trying to genrate a video in Adobe Firefly.The generate button is greyed out. Any idea why? And how to get this fixed?Thanks!

Last week it worked ok on photoshop beta, this week says i have no credits and i am paying £8:30 per month. Can you please get this fixed

Every tutorial I see on Adobe Firefly shows an extensive options menu on the left, but mine looks really simple (see screenshot) with no options

can't generate image.. not loading..what should i do with your paid plan....

Sehr geehrtes Adobe Team,leider ist das Programm bisher an jedem einzelnen Versuch gescheitert, ein Video zu erstellen. Ich bitte um Support, denn leider kann ich ihr Angebot der unbegrenzten Credits nicht im geringsten ausschöpfen. Was bleibt ist Frustration und der Eindruck, dass Firefly unzuverlässig ist.Falls sie mir hier also weiterhelfen können, bin ich ihnen sehr verbunden.Mit freundlichen Grüßen,Elijah Prempeh

Mein Problem: Bei der Nutzung der Funktion „Bild-zu-Video“ in Adobe Firefly kann über den Upload-Button ein Bild ausgewählt werden, jedoch erscheint es nach der Auswahl nicht als Referenz für die Videoerstellung.Bisherige Schritte: JPG- und PNG-Dateien getestet, verschiedene Browser ausprobiert.Frage: Ist diese Funktion für den Account bzw. für die Region (Deutschland) verfügbar, und wie kann das Bild korrekt als Startbild hochgeladen werden?

Why im cannot choose ideogram or GPT model in vector generator adobe firefly?

My credit was used, but the video was not generated. Please help me with this issue. A significant amount of credit was spent

I have a client who is a recognized comic artist. Her work is well known. Firefly is preventing me from using one of her pieces to animate, I'm asuming because it is copywritten material. How do I bypass this? My client and I are curious about how we can take advantage of these new tools. Thank you,Danielle

**Description:**in Firefly web page editing mode ( https://firefly.adobe.com/generate/image?view=edit ), selecting 2:3 as the output aspect ratio always return an 9:16 image, while all other aspect ratios function normally. **Steps to Reproduce:**1. Open Firefly (Text to Image).2. In the Output Ratio selector, choose **2:3**.3. Generate any image.4. Output is 9:16 instead of 2:3. **Evidence (Chrome Console – Request Payload):**When 2:3 is selected, the request actually contains:modelSpecificPayload: { parameters: { addWatermark: false }, aspectRatio: "9:16" } This confirms a **front-end configuration or constant-mapping error**, where the 2:3 UI option is mapped to the 9:16 value. **Environment:*** Firefly Web Interface* Mac + Chrome* Issue reproducible consistently

I asked for a design and it spit out an empty :08 video. Will I still be charged the credits?

Hey Team,This is a bit weird. When I go to resize an image, another image is choosen and being resized. This does not happen all the time.1st time: I generated a number of images and moved one image out the group of 16. A totally different image was choosen and being resized.2nd: I choose an image from the stock images and the same thing happened.   https://youtu.be/wSPcivHT0V0   ThanksNate

I have been trying with no success to work on a character from a narrative short that is seen in Firefly as inappropriate because of "nudity", because the character is a creature that is made by an actress that wears body paint. Firefly sees this as an infringement of their politics, but hey; I am an artist and my only intentions are to make some complementary images for this short film I am working on. Please, grant me the possibility; I can demonstrate that ther is no se-x-ual or nudity orientation to my work.

I am trying to do simultaneous transition on firefly with prompts.. but it doesnt let me use my photos that i have taken around the world. they are phjotos of abandoned places. it is my art and i would like to be able to use them!they dont violate your guidlines nor they anything. its simply abandoned ruines. my whole photos are the same and its not nice to not be able to use them. please try to fix this.its very irritating and discriminating

Quando eu vou criar alguma imagem, ai eu viu na galeria escolher uma simplesmente não vai e eu já fui na configurações e ativei a permissão e mesmo assim não funciona!!!

i asked the ai to move the road in my video image further into the background 4 times, and each time i generated, it didn't change it, and each render just looked more clunky and fake.

why can't I opne the videos I generated thru image to video yesterday, errors and why can't I see the videos I generated yesterday in my files? I wasted 1000's of credits

Firefly promotion is running and active. In fact, the verbiage states credits won't be consumed within the firefly app, even for partner models yet all of my credits are being consumed at alarming rate.

Úristen! Ez fantasztikus! Hihetetlen!!!