Bug Reports

I paid for a paid subscription to Adobe Firefly, but when I try to generate an image I get an error that there is no access in my region. I live in Uzbekistan and it is not under sanctions. I also tried turning on VPN, but still generation is not available for the same reason. The free version was working, the problems with access appeared only after paying for a subscription

Buona sera. Firefly mi ha portato via un centinaio di crediti duplicando le generazioni di immagini, senza che gli avessi dato il comando. Uguali identiche. Verso la fine del lavoro in cui ho fatto generare molte immagini si è impallato e mi ha tolto molti crediti. Uso iPad pro M2.che fare?

No matter if i let Firefly remove the background or if i remove it manually, submitting an image perfectly removed background on alpha the composition in Firefly still ends up with this annoying black border around the object every time. This is a huge blocker for professional use and keeps us from using Firefly for enhanced product imagery. Is this something that will be addressed anytime soon?

Version of the app :  fireflyPlatform and OS version :MacosBasic steps to reproduce the problem : asking for payment to subcscribeExpected result and actual result: must not ask for payment already subscribed

I pushed the Strength and Visual Inensity sliders to max and got the exact same images as before. Oddly, this was never an issue in the beta phase. Now I feel like this bug just cost me a credit with nothing to show for it and it makes me slighlty unhappy. Please fix! Firefly 3MacOS Sequoia 15.3.1Chrome Version 133.0.6943.142 (Official Build) (arm64)

The composition function does not work. I change the settings, but the result does not change.    

I'm afraid to push it in case it immediately charges me. What does it do?

 I have the Firefly Pro plan. 

I clearly stated i wanted a video were the camera  was suppose to be still .. you gave us 2 "complementary" trsts botyh worthless and not following the prompt at all. ... and that is it? 

Außerdem kann ich keine Bilder mehr hochladen für ersten und letzten Frame.

I have download two images, describe what to do and clic on create button - constantly have a massege - anable to load(

ファイアーフライを使用して画像から動画静止を利用したいのだすが、アクセスがありませんと表示されてしまいます

Generated this image of a man standing in front of a flaming gate. Tried to use image to video to generate a slow pull of the camera and I keep getting errors due to reference image. How is an image made in Firefly no acceptable in Firefly?

I used to work last week. Does not work at all anymore. 100% of the time does not work. Always "something went wrong, Please try again later"

Hi adobe team,  It seems that the capacity are at max now, I am disapointed because I wanted to do some testing tonight and I cannot ;( Hopefully I will be able to continue testing soon, Thanks,Severine 

I can't get acces to making video in firefly

Can't generate video from image. Keeps saying something went wrong. 

not generate completed in 4 picture.

Hi,since two days I keep recievind this message "Something wet wrong, try again later." when I'm trying to generate a video from an image. Apple M3 ProSequoia 15.3 Is there a solution to this issue? 

I can't use the tool for the second day in a row. Only randomly it procuses the renders based on my prompts and parametres. In most cased, it shows the issue Something went wrong. I can't tell what exactly wrong as one time it easily generates results according to my propt and reference images, whilst the nest time it gives this mistake. It's frustrating 

hello adobe team, just purshased firefly plan, and the photo to video is constantly not working, i always have the same message, not available due to high demand and that it reached it s maximum capacity... really annoying

I just purchased an Adobe Firefly Addition to my University Creative Cloud Account so I could try and expiriment with the new video features recently released. Every time I've tried to create a video using a provided frame that I've personally made, I get an error that says Please Try Again Later. I would like to know why this situation is happening, and if so, I would like to refund the add-on that I just purchased. Thank you for your help and I look forward to connecting shortly.

Warum wird mein Text den ich zB in einen Button generieren will auf englisch übersetzt?

[screen shot showing monkey error removed at request of poster. -moderator]

Hi, I've tried at different times of day and on different days to use the image to video feature of Adobe Firefly. It never works, and only give me the "Something went wrong, please try again" error message. I'm disappointed in this, and I'd like to find a solution.