Bug Reports

Image cannot be created.

working on project for client but tool not working!!! Takes 3 minutes to load "Something went wrong" try again 

When I click to use/test Translate Video it tells me I can't access:I'm using a MacOS Sonoma v14.6.1

Background removing problem in a picture witha a man and bike It's removing bike.

Hello. My Creative Cloud All Apps 100GB Account indicates I have 992/1000 Generative AI Credits left before it resets on May 13, 2025. Firefly says I have insufficient credits. Help, please. Thank you.

日本サイトフリー素材いらすとやさんのサイトの素材を無断で学習させてませんか？大丈夫ですか？シンプルな画像とはいえ、最近急にこういう画像が生成されるようになったので心配です。 

Bonjour. Je vien de prendre un abonnement Firefly standard, il apparait bien sur mon créative cloud mais impossible de générer une vidéo après les deux gratuites réalisées lors de mon essais. 

je n'arrive pas a generer des vidéos  partir de mes propres images, et firefly  répond Chargement impossibleNous ne pouvons pas traiter ce prompt, car l’image de référencene respecte pas nos consignes d’utilisation. Vous pouvezcharger une autre image et réessayer.il n'y a pas de nu, pas de pub, pas de commercialpourquoi et comment résoudre ce probl

Hello, I think there must be a bug with the credit system. I just generated 3 5sec videos and it cost me 1500 credits. I'm sure it was 100 credits last time I was generating a week or so ago. Please can you refund me my credits if it is a bug. If it's not why are the video's costing so much?

The download doesn't work. When I try to click to download, an error screen appears and the download doesn't even start

This web app is useless. Can't make something of quality, for outcome be properly controled. I not have a time for play, than for work.

tengo suscripción pro de adobe, pero no me permite crear videos en Firefly, consulta cual podria ser el inconveniente? 

Hi, I'm trying to select the new video model: Veo2 but it seems is not available in my dropdown menu, it only shows firefly. Thanks.

im paying for a service that has been down most of the day !!!!! come on adobe get it together

ファイヤーフライでテキストから画像生成を押すと添付画像の状態となりプロンプト入力どころか何も映らない状態となってしまいます。 知り合いでMacBookを使っている人がいたのでその人にもアクセスしてもらいましたが全く同じ画面になりました。 ネット上ではMacBookで利用している人が多くいる様なのですがこの状態を解決する方法をご存知ないでしょうか？

Bom dia, sou José fontes neto e sou assinante da Creative.  Tenho 74 anos , tenho muita admiração pela adobe  e gostaria de contar com vcs neste momento.  Hoje não consegui acessar o fire fly que tenho direito, porque será ? ontem aconteceu a mesma coisa e depois de um acesso remoto resolvemos hoje já começou novamente o mesmo problema. Por favor , preciso  que funcione rapidamente 

i couldn't download the images

J'ai essayé de générer une image avec du texte, quand je valide le prompt la page web devient noire et rien n'arrive. Un crédit m'a quand même été prélevé... Firelfly ne marche pas très bien in dirait.

Plusieurs essais comme astronaute, je suis decu  

model 3 seems to have changed, please please change it back. And please bring back model 2 as an option.

Eu mandei um desenho como referencia para seguir exatamente o design, mandei uma imagem de referencia para seguir o mesmo tipo de materiar, pedi para não usar costuras na bolsa, e todas as imagens geradas não seguiram nem orientações, nem as referencias, e colocou costura em tudo 

Genere algunas imagenes pero no me deja mejorar la calidad de una que necesito descargar, y en baja no puedo utilizarla. Alguien sabe que esta sucediendo? Gracias!

no 1000 credits after month turn

No upscale option in firefly after generations images it no longer shows

In image to video mode, sometime I try to change the prompt and generate a new video, and it returns the exact same video as before again unchanged. This shouldnt be possible using the same prompt, let alone after changing the prompt. It keeps wasting my tokens.