Bug Reports

When creating an Encoding preset, not all the installed LUTs, that show in PP, appear in the Lumetri Look / LUT dropdown. Further, I have been unable to import 3rd party Panasonic LUTS using the "Select" option in the dropdown. Apparently, the only compatible LUTs are in a legacy .ITX format? As a result, I am unable to apply a simple V-Log-to-Rec709 LUT to dailies footage that I want to transcode for client use, nor am I able to add such LUTs when creating proxy files. None of the supplied LUTs appear to have been designed as technical LUTs to convert log footage to Rec709.

Hi all, I'm finding Media Encoder 2023 is having an issue where my renders frequently freeze/hang.  I'll set up a large queue, let it run, and at some point in the queue it'll just get stuck at a random point in a file and then just hold there for indefinitely.  I also have an issue where it'll just sit there forever trying to connect to dynamic link but never start the render. There's a trick folks recommend online, to go into task manager, select After Effects from the background processes and hit "end task."  This works to some extent, but not every time and often I'll have to end task multiple times for media encoder to fix itself and continue working. I have done some (though limited) research into my project files itself to see if there's a specific effect or animation happening on the specific frame that's causing media encoder to hang, and I'm fairly certain there's not. I think this is an issue with media encoder itself.  One argument in

In Adobe Media Encoder 2023 when encoding audio from 16 channel MOV file to 4 channel WAV, 1st and 3rd audio tracks has audio but 2nd and 4th audio tracks are blank.  I encoded the same 16 channel MOV file in Adobe Media Encoder 2022 and WAV file and all tracks 1 through 4 have waveforms. I've been looking for any additional settings in presets for audio WAV Adobe Media Encoder 2023 but couldn't find anything that might be causing this issue. I'm using Windows 10, Lenovo P52s.

If I create a 16x9 workspace in APP, AE or PS with the width set to 400, they all (obviously) set the height to 225. If importing a [for example] 1920x1080 video into ME and lock the "keep 16x9 aspect ratio". Then enter 400 as the width, ME mistakenly translates the height as 224. In fact if you turn of the force aspect ratio link and manually enter 225, it still reverts to 224 when you hit enter. Encoded mp4 also comes out as 400x224 This may not sound like a big deal but at that resolution stretching by a pixel severely softens many elements. Does anyone know why this is happening and how to fix it? All programs are 2023, all px are square. Mac Monterey, Screenshot = ME on left, AE on right

Version of the app 23.0.1 (Build 1)Platform and OS version - Windows 10 ProBasic steps to reproduce the problem I have been encoding mov files with 16 tracks to mp4 stereo for years. Now all of a sudden the audio is only showing up on the left channel. Nothing has changed on our part except the new version of Media Encoder

AVI (非圧縮) で出力された内容を解析していたのですが、2 点ほどおかしなところが見つかりました。  ヘッダにあるスーパーインデックス (indx) の dwChunkID が全て 00db になっています。映像は 00db で良いのですが、音声は 01wb であるべきだと思います。スタンダードインデックスの方は問題ありません。 スタンダードインデックスのチャンク名が 00ix, 01ix になっています。ix00, ix01 のように ix を前につけるのが正しいと思います。以上、ご確認ください。 ついでに関係ないのですが、このフォーラムに到達する際にあったリンクですが、　★ Adobe Media Encoderフォーラム英語版のバグのタブ - 英語サイトですが、日本語で投稿可脳です。のように誤字があります。こちらも修正していただければと思います。 

Hello, I have a problem opening the application.every time I try to open media encoder it stops and never opens as seen in the image, I wait about 15 or 20 minutes but it never happens. I uninstalled it and downloaded it again but the same thing happens. Please I need to work and I need help. 

Yesterday is the first time something like this happened to AME. Whenever I try to export something it says "an error occurred while trying to add the selected project to the batch" As the screenshot below shows.However, Yesterday I kept trying over and over again until it worked perfectly, but today it doesn't want to work no matter what. Does anyone know any information about this?

I hope everyone's having a good week so far! Questions I'm looking to get answered:Is this a bug/technical issue on Adobe's/AME's end?Anyone have a good workaround or some handy tips or tricks to speed things up on a series of simple 1080p 30fps videos? (I'm exporting out as an MP4 at 1080p/30fps, no audio - but if it would be easier to convert to something else and take it into Premiere Pro, let me know!) Does anyone know why this is happening? So, long story short, I'm exporting several videos out of After Effects through AME, 30 videos to be exact. Each video is fairly identical, even on the backend. The videos have the same duration (30 seconds), same size and settings (1080p/30fps), all estimated to be roughly 38MB, they all have the same assets, same layer structure, same effects, etc. Each one is a 3D video, much like those 2D to 3D photo videos where you just mask things out seperately and bring them into AE, and only one of the photos has any animation/effe

Media Encoder 23.0.1macOS Big Sur 11.7 (20G817) iMac Pro (2017)3,2 GHz 8-Core Intel Xeon W32 GB 2666 MHz DDR4Radeon Pro Vega 56 8 GB Note: I already tried to deinstall and reinstall it.

Hello! Since an update to media encoder in October, it seems it will no longer render videos. Adobe Premiere renders each file fine, it only occurs when I try to render with media encoder. It begins to render the video but then takes longer and longer until it finally stops responding and never finishes the render. I have tried changing codecs, and I have also tried changing various settings such as "max render". No luck. I have also reinstalled Media encoder. I have not downgraded as a solution yet, although I may need to. I understand that I can, but I don't consider that an actual solution to the issue. It started happening immediately after the 32.0 encoder update. It continues to happen with the 32.0.1 update I installed on 11/8/2022. I am working in Windows 11 Pro Version 22H2 OS Build 22621.755 Windows Feature Experience Pack 1000.22636.1000.0

I have an error " [WARN] Request Failed. ErrorCode: 112007 errorMessage: Platform Status, Send Request Failed. WinHTTP Name Not Resolved. last error code = 12007" Encoder installed, but the app stops on the loading process. I have windows 11

Yesterday is the first time something like this happened to AME. Whenever I try to export something it says "an error occurred while trying to add the selected project to the batch" As the screenshot below shows.However, Yesterday I kept trying over and over again until it worked perfectly, but today it doesn't want to work no matter what. Does anyone know any information about this?

Using media encoder to convert an XAVC 300 4K file to Prores 422 for one of our broadcast requirements and the colour drastically shifts when making prores. The conversion to other formats doesn't have this shift. This format worked 2022 version of media encoder and only started doing this after 2023 update is there a new tick box I am missing or is this just a bug? 

Updated Media Composer to v 23.0.1 and it will not render out any of my files. Any help is appreciated. I have restarted multiple times with no luck. 

MacOS VenturaExporting an AS-11 from Premiere Pro v23.0 When testing with the AQC from Telestream (Qualify) it reports the following error: Found 1 structural problem(s) with AS-11 UK DPP conformance: - Picture Essence Descriptor item 'Coding Equations' must be [060e2b34.04010101.04010101.02020000] (when present) but was [060e2b34.0401010d.04010101.02020000] The second part of the descriptor is not what it should be. This is, I am told, an issue in the exporter from both PPro and MEnc and reported since at least 2019. It is embedded in the .mxf and cannot be edited externally. As this is a key element of getting programmes to broadcast it is essential that this gets fixed to live up to the 'Pro' part of Premiere's name.

Servus zusammen, ich habe seit 8 Wochen ein neues Z-Book von HP mit Windows 11.Seitdem öffnet sich der Media Encoder nicht mehr.Der Vorgang stoppt beim Laden vom ImporterARRIRWA.prm Hat jemand eine Idee, was ich machen kann? Alle anderen Adobe Cloud Programme funktionieren. Danke 

Hello, I recently updated my After Effects and Media Encoder to v 23.0.1. In my After Effects, when I go to File --> Export --> Add to Adobe Media Encoder Queue, the file doesn't load into the queue. I've tried adding the aep file to the queue in Media Encoder and I've tried to Add to Render Queue instead of add to Adobe Media Encoder Queue. I've tried turning off parallel encoding in Media Encoder and I have tried changing the renderer to Mercury Playback Engine Software Only in Media Encoder. Neither have worked. Any ideas?

Adobe Media Encoder 2023(バージョン23.0) を起動すると、以下のようなエラーが出て開くことができません。 一度削除し、再度インストールしましたが同じエラーがありました。2022年から2023年にアップデートしたのは10/20です。PremirePro2023も同日にアップデートしましたが、こちらは問題なく起動しています。 使用PCについてマックブックプロプロセッサ：2.3 GHz クアッドコアIntel Core i7グラフィックス：Intel Iris Plus Graphics 1536 MBメモリ：32GBmacOS：Ventura13.0 エラーの解決方法があれば教えて頂きたいです。

After Effects v23.0Media Encoder v23.0Windows 1064GB RamVideo Card: Nvidia GTX 1080In AE I have an animation I'm exporting, it has a wav file. A normal boring 16bit 44.1KHz audio file. I can play it back just fine in AE, I can hear it, and it will even render out fine with out using the Render Queue. Using the exact same settings to render it in Media Encoder and it refuses to output audio. If I look at source settings it refuses to see that any audio exists. It randomly works, having done NOTHING differently. It can be 2pm and ME will render audio, if it's 4pm and a dog barks, it will stop working. I want to use Media Encoder so I can queue work. I've read 1000000 posts about this, none of them appear to have my issue where the source shows no audio. I've also had a tech get into my computer and wipe out everything, reset the universe and it worked fine for 1 day. Then it rained outside and now it doesn't. It would be nice if I didn't have to get a tech to make this work everytime.&nb

hey there,when I render using Media Encoder 2023 I must stay around and keep moving the mouse every now and then. Otherwise, the rendering would stop until I move my mouse or click on the keyboard or whatever to get my laptop to be active. it is weird I know. But I will give another example.mid I have a project in premiere and render it using Media Encoder, and go back to my project in premiere, the render will either move very very slow or would stop until I switch to Media Encoder window. Only then, the render would move as expected. If I switch my to premier (or whatever software) the render would stop or move extremely slow. so to get my render done I have to keep watching and monitoring it and make sure it is moving normally or so if it slow I have to move the mouse or the keyboard. I need a solution please another thing, compare to older versions of media encoder, 2023 version is slower and uses less of the RAM and CPU and GPU  as I'm speaking. It re

I just updated Media Encoder to latest 23.0 and uninstalled previous version. Now when I try to use from Premiere Pro - it always says it's not installed. How do I correct this problem. 

Hallo habe folgende Problem beim Upscalen einer 1920x1080 mp4/Mxf  auf 3840x2160p. Media Encodererzeugt anstatt der eingestellten 23,976 immer 23,9761 FPS. Diese Datei lässt sich aber nicht konfomz.B. mit Tsmuxer als UHD erzeugen. Die erezugt UHD ist dann nicht lesbar. Erst nachdem die Mp4nochmal mit 23,976 in DVDFab durchläuft ist die Datei problemlos verwendbar um damit z.B. eine UHD zu erezugen und zu brennen auf Disc.Ist das eine Bug von Adobe oder gibts ne spezielle Einstellung? Hello I have the following problem when upscaling a 1920x1080 mp4/mxf to 3840x2160p. Media Encoder always generates 23.9761 FPS instead of the set 23.976. However, this file cannot be configured e.g. generate as UHD with Tsmuxer. The resulting UHD is then unreadable. Only after the Mp4 runs again with 23.976 in DVDFab can the file be used without any problems, e.g. to create a UHD and burn it to disc. Is that a bug from Adobe or is there a special setting? 

When adding soucres to Media Encoder, you used to be able to select multiple comps from an After Effects project, just like you can do with multiple sequences in a Premiere project. Now, you have to load them up one at a time. This takes multiple clicks to locate the project, then wait for dynamic link server to reveal the list of comps...for which you can ONLY select one. Then start over again! This still works for Premiere projects though...select all the sequences you need and they all load at once. ME Version: 23.0 (Build 57)AE Version: 23.0 (Build 59)System: MacBook Pro M1 Max (16-inch, 2021) 64GB SDRAM 

Hello,Media Encoder 2023 automatically installed itself on my laptop which caused all my custom conversion Presets I created and use for my workflows seem to be gone. Is that true or is there a way I can find them somewhere? Thanks.