Bug Reports

Hi, over roughly the last year, I'm frequently getting this error on all AE versions I have installed (latest on AE 24.0):  It seems to occur either when opening AE for the first time or when moving into AE from another application. Just to be clear: there's nothing other that causes this. I'm not trying to paste something in. It just suddenly comes up. Generally, there's not much downside to it other than having to click 'Okay'. However, it's quite annoying as it can occur quite often during a session. Also, sometimes it seems to crash some docked scripts and they'll have to be reopened. Why is this happening and can it be fixed? Best wishes,Constantin

Hello! I updated my macbook to MacOS Sonoma and now my After Effects 2020 is not launching , it says “ unexpected error during application startup” 😞

Dont know how but its the seccond time it do this to me. After effects deleted files .aep from onedrive folderWen i save a file in mi desktop then open on mi mac always working on the one drive local folder, my work folder , when i open mi premier file and try to edit a aep layer, openits on after, first time ok, when i close it. the file disapeers and find that after deletes as one drive sess atached image. DELETED FROM AFTER EFFECTS ... whi after effects can delet files????

When the layer time is reversed, NearestKeyIndex() behaves unexpectedly. It always returns 1, which messes up all calculations. I've searched online for a solution, but it seems this problem has been discussed for over 10 years. Do you have any plans to address this issue or add more functionality for working with keyframes? Alternatively, a suggested workaround would be greatly appreciated to help me complete my project.

AE runs smoothly for a little time as it is initialized but them it begins having preview render problems, looking so slow and splited, even for simple compositions, such as simple text editing. In addition, it's consuming all RAM, even for super simple tasks. Before previous software updates was very good, as always, and everything is up to date on OS and drivers. 

I have noticed for a while that opening a file directly by double clicking in the Finder or from the home menu's recent projects causes often AE to freeze at 99% or 100% but opening the same file from the AE file / Open Project...  works.MacOSX Sanoma 14.4.1,  After Effect 24.3.0

Bonjour. After Effect ne se lance pas. Voir les captures des messages d'erreur jointes. Merci  

Hello,I've struggled with a weird problem for a while now.After Effects user interface is lagging a lot when working aroung in there. For an example working with keyframes or moving elements around on the preview panel or moving the layers in the timeline... Pretty much everywhere. Even in a project file with only audio file added to the timeline the UI lags... and during preview the audio is having a static effect.I have uninstalled and reinstalled the software. Updated drivers for graphics card, external sound card etc. Tried different settings in Preferences > Preview, Media Cache, Audio hardware, bought a new separate SSD just for Cache files. Nothing has worked so far. Even went through the trouble and did a clean format to the PC, installed the OS, drivers and apps from scratch. Lag still there. Illustrator, Photoshop, InDesign, Premiere all are working fine. The problem only occurs in After Effects. And for months now. Whats going on?I have the latest AE version.Processor AMD

Getting the "low memory warning" in Ae  24.2.1. I am running on a brand new iMac M3 - 24 ram - 1 tb drive. I have no plug-ins installed.  Sessions devolve into 10 - 20 frames previewed only no matter what quaility level I choose.  Definatly a bug in the software. I am 16+ year user of Ae. I did try the Beta version and no luck there either.

Create a solid layer background colorCreate a solid layer foreground color (different colot)Create mask in FG layerSet background layer's track matte to be the foreground layerCreate an adjustment layer above it all. Add "Set Matte" effect. Take Matte from layer "FG" Masks. In output module, set color to Straight (Unmatted).If you render the comp at the comp's native resolution, the render (h264 or ProRes etc.) will bypass the alpha and be "the full image". If you enable the resize section, the render will necessarily be Straight (unmatted) (ie, black background instead of the desired comp).   

We found an issue with using ttf files when rendering in After Effects 2023 (aerender.exe). When using a ttf font and using a distributed render system like Deadline, the font does not load and the render output displays a default font. Issue:1. AE 2023 project is loaded and layer created with a ttf font2. The comp is added to a render queue and sent to our farm3. When the render output comes up, the font has not loaded and in stead renders a default font4. Render log states that there are fonts missing, despite the ttf fonts being loaded on the render nodes. Troubleshooting steps:1. Opened AE 2023 (GUI) on several render nodes and the same project that failed to render the correct font, loads the font properly.2. Deleted the ttf font and replaced with a converted OTF font on the offending nodes, resubmit the job and output with correct font is confirmed.3. Tested the same method using AE 2022, outputs rendered as expected with proper ttf fonts loaded. This seems to be a

hi guys.Inside a "Material Options" group, it seems that when I select some property in there, the parent.parent group is also selected, so I can't hit DELETE to delete just a "Front Color", "Bevel Ambient", properties for example.It deletes the whole shape or text. I can delete the whole "Material Options" group, but have to recreate all other properties.

Problem: Ich arbeite sowohl auf PC als auch auf Mac in After Effects und Premiere weil meine Firma beide Plattformen nutzt. Leider wenn ich am Mac in After Effects ein neues MOGRT erstelle und es am PC öffne sind immer alle Expression mit einer Dropdown-Menüsteuerung beschädigt und funktionieren nicht mehr weil beim Öffnen am PC aus dem Wort „Menü“ das Wort Menÿ“ wird.Umgekehrt entstehen leider die selben Fehler und Zeichen werden anders übernommen und dadurch gehen Verlinkungen verloren.Deswegen muss ich immer 2 Versionen programmieren, eine für PC und eine für Mac. Das ist sehr umständlich und mühsam.Den Bug gibt es schon seit mehreren Version und ich habe immer gehofft in einer neuen Version wird er nicht mehr da sein, aber er ist immer noch da. Auch in Version 24. Momentan arbeite ich noch inAdobe After Effects 23.6.2. (MAC)Ventura 13.6.4.Zum ReproduzierenEinfach eine Dropdown Menü (in der deutschen Version) als Expression in einem Layer anlegen und versuchen diese a

Puget Benchmark 0.96.0 for After Effects 24.0.0 (Build 55) benchmark does not complete because it says frames have dropped: "Error only 53 frames have played out of the total 100"I have 16GB 4800MHz DDR5 RAM.12GB allocated to After Effects and 4GB for the Operating SystemWindows 11 Pro  22621.2428Intel Arc WHQL Driver 31.0.101.4887I am able to run all of the rest of the Puget Benchmarks except After Effects which always fails due to these errors.

For many fonts in the Character window's dropdown, the "sample" is incorrect. For example, in my screenshot, you can see that Baskerville's sample is a generic placeholder sans-serif font, whereas Baskerville is actually serif (as shown in the actual comp on the left). And, I'm using Adobe Typekit's version of Baskerville. If there's any font sample they should get right, I figured it should be that one. There are many other Typekit font samples appearing incorrectly too. I've tried updating and rebooting many times. This is an ongoing issue. Is there any way to make these samples appear correctly?  I'm using...- AE, 24.2.1- Mac Sonoma, 14.3.1 Judging by other forums, it looks like this problem has been going on for years, but posting it here anyway. Hopefully someone can help. (Maybe @Douglas_Waterfall ?) Thanks in advance! 

This code works perfect on Windows version on many pc's, but doesn't work on MacOS for some reason... Any ideas?

New project. Select multiple compositions, ctr-m for export.Select "Output modules" to set render preset. (having all the comps in the queue selected)Select Output To: new directory path. (having all the comps in the queue selected)Result:One comp has the right name. All the remaining comps loose their names to _mp4.mp4, _mp4_1.mp4, etc.Current solution:Remove the projects from Render Queue and then add them with ctr-m again.Now the comps will have the right output directory path and they will keep their names.System: Windows 10 Pro with updatesAE: 24.3.0 (Build 42) (Beta) but it's been like this throught recent versions. 

When you move a layer on the timeline, keyValue() may return an undesired value.tested with AE 2024 and Beta. var proj = app.project; var thisComp = proj.activeItem; var selectedLayers = thisComp.selectedLayers; for (var i = 0; i < selectedLayers.length; i++) { for (var k = 1; k <= selectedLayers[i].text.sourceText.numKeys; k++) { alert(selectedLayers[i].text.sourceText.keyValue(k)) } } 

M1 Mac UltramacOS Ventura 13.6.1AE 24.0.3. Imported Prores 4444 and XQ files have luminance level drop when RAM previewing and exporting. The frame you start previewing from and a couple of first frames on the timeline have dropped luminance levels.[Please see the attached video.]If you turn "Quality and sampling" to low preview does not flicker. But you cannot use this for final rendering. Hardware acceleration is turned off for both Import and Export.Color Management or Color Depth settings have no effect. This problem is getting more than annoying because I have not been able to update AE from 23.2.1. Most of my work is Prores originals. No client will accept anything like this. It is getting very hard to justify paying monthly for the Adobe subscription. As a long-time customer, I demand this problem gets proper attention.Can anybody please confirm if this is a known problem? I have been exchanging messages and trying to get help, but so far, nothing has happened. Pr

I teach a High School Animation course and I gave an assignment to use the new 3D features in AE, but when the students drag a GLB file into the project they get an error that AE cannot import the file. I work on the exact same PC specs as the students and the import has worked as expected from day one of public release and the issue cannot be replicated. System info:    Application: After Effects v24.1.0.78    OS: Windows v10.0.19045, RAM: 15.94 GB GB, CPUs (logical): 16

"Unknown Error" occurs when opening an AVI codec configuration window inside format options and pressing OK. Seems to only effect after effects 2024

I got an error dialog box today I've never seen before...  This occurred when I was trying to use the SourceRectAtTime from a text layer to define the path of a shape. You can see the expression that caused the crash. I'm a beginner with expressions so probably I should go watch some tutorials to learn the correct way to do this.  But still... this project is now un-openable, it crashes before loading the timeline. (I'll need to use a previously saved version from 20 minutes ago and redo a bit of work). I'm surprised that instead of just throwing me a little caution symbol next to the expression and disabling it, that I crashed and corrupted the entire project. That doesn't seem right to me...? 

Hey there!It looks like there's an error with how Premiere Pro classifies Rec. 709 footage and how After Effects classifies it.I created a video edit in Premiere and imported the edit into After Effects, and when I attempt to Interpret Footage, I recieve this error (screenshot 1): "after effects warning profile rec.709 is missing, invalud, ior has incorrect file permissions."When I import the file normally, it allows me to interpret footage normally, but I noticed when I look at the settings of the shots, the String refering to their color profile is different:1. File from Premiere = "Profile: Rec. 709"2. File from Import = "Profile: Rec.709 Gamma 2.4"The only workaround is to replace the footage in the comp with the newly imported file. Would love a solve on this as this is typically the way our team handles video edits with animation on top!!

Currently the behaviour when using the 'I' keyboard shortcut, when multiple layers are selected, is to move the CTI to the inPoint of the top-most selected layer in the layer stack. This would be far more useful if it moved the CTI to the inPoint of the group, ie. the earliest inPoint of the multiple selected layers.

IssueRender Queue - “Output Color Space” Options missing on first selectionAdobe After Effects version number24.2.0 (Build 83)System InfoWindows 11 (23H2)AMD Ryzen 9 7950xNvidia 4090546.33 Studio Driver192GB MemorySteps to reproduce (Screen Capture Attached)Render Queue > Output Module > Color > Output Color SpaceThe list of options is missing options. “SRGB - “ options, for example.Select any of the “Output Color Space” and hit “OK”Go back to Output Module > Color > Output Color SpaceAll “Output Color Space” options are now visible, including “SRGB - “ options