Bug Reports

I'm getting random dropouts of layers while rendering in the latest update. Layers will disappear for a frame and pop back on the next. What's strange is that I went back a version to 23.2.1 and the randomness has gone away, but I'll have layers with frames that are out of sequence, like 1, 2, 4, 3, 5. Any help or advice is appreciated otherwise I can't show anything to clients.

Hi. I'm getting nothing but horrible crashes with Maxon's Denoiser III (2023.2.0) in the latest After Effects update (23.3). As soon as I open a comp that has the effect applied it crashes out. Previously (on a Mac), I'd get an error dialog giving an out of range error (sorry didn't do a screen capture) and be able to keep working. Now it just crashes out with no recourse. I've also let Maxon know about this. Windows 10, Pro 21H2, Threadripper 3970X.

Just updated to 23.2 this morning. The font in the expression editor has changed to a non-monospaced font, which makes my code so much harder to read. Can't seem to find any solution. Thrashed preference files, loaded older preference files, tried a reinstall, still stuck with this trainwreck of a font for scripting.Any tips to what I should do, besides waiting for the next update to (hopefully) fix this? My Specs:MacBook M1 ProMacOS Ventura 13.1 

Hallo, ich bekomme neuerdings ständig diesen Fehler: Soundspeicher konnte nicht zugewiesen werden (26 § 392) Ich lade einen mp4 clip in AE, will mir die Wellenform ansehen und bekomme dann dieses Popup. Ich habe schon den Sound extrahiert, in m4a und wav. Keine Änderung. Beim Exportieren befindet sich dann immer kein Ton im Clip… Was tu ich: ich erstelle ein Projekt, lade den Film rein und erstelle eine Komposition. Dann Wellenform ansehen. Fehler.  Ich habe AE 23.0, es aber auch mit 22 probiert. Installierter RAM 32GB, für andere Anwendungen reserviert: 6GB. Apple M1 Max.  Ich weiß nicht weiter und bin gespannt auf Hilfe. 

I have reinstalled After effect multiple times, however it still crash on startup everytime. I am unable to use after effects at all.May I get your expertize to help resolve this issue?(This is the crash report)Process: AfterFX.exe [32556]Path: C:\Program Files\Adobe\Adobe After Effects 2023\Support Files\AfterFX.exeProduct Version: 23.3.0.53File Version: 23.3.0.53Code Type: x64Parent Process: explorer.exe [14868]Date/Time: 2023-04-18 05:04:00 Malay Peninsula Standard TimeOS Version: 10.0.22621.1485Report ID: 10413306-4740-46b3-afb8-c548a1db9a08 Time Awake Since Boot: 192226 secondsCrashed thread: 51 [3220] THREAD_PRIORITY_IDLEException Code: EXCEPTION_ACCESS_VIOLATIONException Parameters: Access violation writing location 0x0000000042af0fd8Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.Application Specific Information:C:\WINDOWS\SYSTEM32\ntdll.dll Thread 0: [34052] THREAD_PRIORITY_NORMAL0 win32u 0x00007ffb19ac

Every time I update AE to its new version, the Video Preview settings are never carried over, even though I've told it to migrate my preferences from the previous version - as such AE's video previews always default back to Adobe Immersive Environement, and immediately loads SteamVR. Changing the setting to disable the AIE obviously fixes the issue, however it just comes back again on the next software update. And it's getting quite annoying. Is there any way the software updates can remember the video preview settings going forward? especially when I click the option to migrate my preferences over.

Whenever I import a movie or an TV episode into after effects the audio becomes muffled and distant but when I play it using Media Player, Windows Media Player or the standard Films & TV player; the audio is completely fine. It seems the audio only becomes muffle and distant once imprted into After Effects. I've been trying to find a fix for this for days now to no avail. If any can help me find the cause and a diagnosis, I would be extremely grateful.  PC specs: CPU: Intel i7 9700 3.00 GHz 8 coreGPU: Nvidia GTX 1660tiRAM: Corsai DDR4 8x2  

I click collect dependencies and the spinning wheel comes on, and nothing happens. I've restarted and nothing happens I wish I could just go to an older AE that works but that's not possible. I'm on Windows, a really fast machine. This is a serious problem. I need to get this project onto another drive to send to someone. on a tight deadline.  

The "Compound Arithmetic" effect does not work with the "Copy" operator selected inside of mogrts when imported into Premiere. The "Compound Arithmetic" effect is included in AE only for legacy support, as per the documentation; my suggestion is that this effect is moved into the "Obsolete" category to ensure that beginner users are deterred from utilizing this effect, given that it does not work properly with some of After Effect's more recent features. For those looking for a workaround to copy footage from one layer to another (which is extremely useful within mogrts), I recommend using the "Set Channels" effect instead, which does work within mogrts imported into Premiere.

Dear Adobe, as it seems, my file is corrupt.I tried all possibilities (capslock, importing to new project, remove files). I have no autosaved file !I need an Adobe Admin to open my project into "special" AE bulid and then send me back the file.Could you please do that for me ?! I will send the file via the privat message. Thanx in advance Serge

Hello. The dynamic link is not working. When I try to use a sequence, from Adobe Premiere, in After Effects I just can't do it: After Effect composition seems not to accept the sequence. I'm using After Effects version 23.3; and 23.2 of Adobe Premiere.

Hey, I'm currently experiencing a "overloaded" essential graphics window again. I use Essential Graphics properties pretty extensively in my projects, since they are just so convient.But now and then I hit the bug that the properties get "out of line" after the program loaded them in.I couldn't really reproduce, when this happens, since I have some comps that have more properties and don't have this issue. And other that have less and do.The sliders still work and if you export it for Premiere, everything is fixed. But you can't access the properties that render "behind" the editable ones. Sometimes redoing everthing will fix it, but not always and it tends to come back. Does anybody know what I am doing wrong here? Edit:After some further work, the glitched out part stays in the essential graphics window for other comps. You can interact with the glitched part but it doesn't affect anything.

Hi! I have a problem with 3d camera tracking in Ae 23.3 MacOS 12.5. M1 Ultra. It looks like the tracking is not apply to the footage but on something else. Something static with no movement.Whatever the footage, the tracking always looks the same and has no movement.On my old laptop with Ae 2019 16.0.1 Those three different footage are perfectly tracked. Thanks, Van.

Hey, I am currently working on a composition with a framerate of 120fps.When I cut the material/ layer (an image sequence also on 120fps) the cuts are not straight and they get extended by a bit which eventually also influences the image as suddenly I have two layers overlapping each other. I really do not understand why this is happening. Also, I do not have any problems with a different framerate.   Maybe anyone here has an idea? 

When i scrub through timeline to preview the mask and original video dont move or have any issues, but when i actually preview (click space) or export it with media encoder the mask or the orignal video moves at random times. neither the positions or scales are different or keyed in a way to cause this to happen, this also happens with an MP4 of glassses i have tracked to the persons face and it is out of position when i preview (click space) but not when i scrub through, pls help thanks ❤️ vidoe reference included

I've just updated both my after effects program( 23.3) and media encoder(23.2.1) to the newest versions. I have a Mac laptop running the newest version of OS MontereyI'm working with my project file saved to my MAC and my footage saved to my G Drive. Everything is linked up just fine and I haven't moved any folders around, whenever I open after effects the project files are linked and working fine however when I send my composition to media encoder to export it the video that comes out of it is showing the colored bars instead of my footage assumably showing that the files are unlinked for some reason.Similarly, when I try to render out directly from after effects I get an error saying "error accessing drive. the file may be damaged or corrupted(-1610153457)" and the program refused to render. This makes no sense to me because when I render from media encoder it exports to the drive just fine, (except of course the footage is unlinked)So I have no idea what to do, I really would like t

Recently I have few clips when i imported to after effects it will trun to a green screen. Some footage glitches the green. Other computer those footages was fine. 

I am about to lose my favorite client that I do promotional videos for. I have been working all night in After Effects, and every 20-30 minutes of working or so, the program grays out, and crashes. I've set alarms to remind myself to save every 3 minutes to mitigate the issue, but at this point it's a lost cause. I'm so tired and sick of crying, this is an anxiety nightmare and I'm facing a loss I can't afford. Of course, Adobe will never face consequences for releasing non-funcitonal software, but is there a way I can personally seek compensation for lost business? I pay for an expensive service that Adobe is inarguably not delivering.  There's nothing consistent that causes this to happen. Sometimes I'm editing masks, sometimes lumetri color, arranging layers, editing settings, moving positions and scaling, editing velocity maps, and changing tabs have all caused After Effects to crash. I'm running a 2-year old system that LITERALLY NEVER had a non-adobe program c

Guys I feel I encounter some memory problems:My script that does batch rendering by loading some footage and sending it to builtin ae render queue and then deleting the footage and uploading new one is taking progressively more and more time. How to deal with this?Render time for first video is 30minsfor the second 40mins, for 3rd 50min and ao on. But the template is always the same 

Hola el motivo de esta publicación es para que me orienten en un error o falla que tengo con after effects. Constantemente exporto material en formato transparente ya se gc, material grafico etc... y en formato targa o mov, el punto es que edito en dos computadores y en uno todo bien pero en el otro (macbook), al sacar material en formato secuencia targa viene con fondo cuando debiese ser trasparente, situación que no se da en mi otro computador he buscado soluciones pero no he llegado a nada.

Since I bought a new MacBook (M1 Max 32gb) working with Aftereffects is just annoying. Everything is super bumpy and since today I can only play 5 frames in the preview. I opened a project that was running ok on my MacBook from 2016 and wanted to continue working on it - but unfortunately nothing works now.This problem has been discussed in the forums several times and the new update 23.3 was pointed out, which should solve the problem. I have made the update - unfortunately, there was no improvement and the problem still occurs... I now had to downgrade to version 21.1.1 so that I can continue to work. It runs now, but still worse than on my Macbook from 2016!!! I am really disappointed.mymac: m1max, 32gb, ventura, aftereffects 23.3 

Hi, Cince cc 2023, I'm a bit confused with AE Param update when changing name. When I use the ParamSuite like in  this exemple, the UI is slower than in cc2022 to be responsvive (in AE, not premiere)  strcpy(param_copy[param_index].name, newNameAc); ERR(suites.ParamUtilsSuite3()->PF_UpdateParamUI(in_data->effect_ref, param_index, &param_copy[param_index])); the Alternative with AEGP works and is more responstive, but the modification is added to the undo list of the user.Is there an alternative to be as fast as in CC2022 (and earlier) with the paramUtilSuite, or is there a solution.with AEGP without adding the modification to the undo list ? thanks.tested on:-AE 23.0,23.1,23.2.1 and 2023.3.-windows 10/11 and macos 12-to reproduce: drag a  slider (or other parameter) with a  name changed during PF_Cmd_UPDATE_PARAMS_UI cmd

I produce a lot of infographic objects in Illustrator, that I later on use for animations in After Effects.  I do have a workflow issue that is when I drag my vector objects from AI to Library, I always name. But when I drag them in to AE, these names are always overwritten with the generic name "Artwork 1" (see attached images). Am I doing something wrong, or is it something I can address?

I just updated AE to 17.1.1 and now can't import, export or render to my computer. If I click on the file name to choose a new name and location, nothing happens. If I click import, nothing happens. I was recently given a new personal account by work.

Hi everyone,I'm currently working on a project in After Effects and I've encountered an issue with a solid that I've masked. I set the solid to white and then applied a mask to it, but I'm noticing that some parts of the solid appear transparent.I've attached a screenshot of the problem below for reference. As you can see, there are some areas of the solid that appear transparent, even though they should be white.I'm not sure what's causing this issue or how to fix it. Has anyone else encountered this problem before? If so, could you please provide some guidance on how to resolve it?Here are some additional details that might be helpful:I'm using After Effects version 23.3.I'm on a Macbook Pro 2018 with an Intel processor.Any help would be greatly appreciated. Thanks in advance for your assistance!