Bug Reports

When I update After Effects, it seems to just install whatever Lite version of Cinema 4D it pleases. So what if I then install a newer, full version of Cinema 4D that I have licensed? Well, I import a C4D file into AE, open the Cineware options and change the path to the new version of Cinema 4D. So far so good.The problem comes later when I one day dcecide to delete the obsolete/outdated version of Cinema 4D because I no longer need that clutter. This is when all hell breaks loose, and Cineware no longer works. I cannot fathom why there isn't some setting to tell After Effects where my currently installed cineware.dll file is situated. If the host program is not smart enough to keep up with my program structure, why do I get penalised by not having the ability to redirect?Please could I ask that this feature be implemented, it would save a lot of frustration. Obviously if I'm being dumb and missing some hidden corner of the preferences window, I'd appreciate help.Thank you.

Hi all!I updated to v.23 and noticed this bug. I save a copy of the project with cmd+shift+s and if I press any arrow on my keyboard, the save window disappears. Have again press it cmd + shift + s and then the mouse pointer to the desired symbol in the title and then delete the desired symbol. This is very inconvenient. Also the Save as window itself is white, and my system theme is dark, the window is not optimized.Macbook Pro 16 1MAX, MacOS 13 (Ventura)

Hi, I have seen this issue in the forum a  couple of times before but could not find any solution for it. When rendering a preview for a simple .png or .exr 1280x1280 sequences comp, my GPU (RTX 3090), starts running at 100% for a while and getting no responds from AE. After a little bit of time after effect gives me the following message: GPU Effects Error.After Effects stop showing me any previews of images, videos or compositions. Switching to Software mode, does not fix that. I need to restart AE after which it can display video and images, but as soon as I try to preview a comp the same things happens. Running the project in software mode from the begining seems to work without any problems. I have updated the Nvidea drivers.I have done a clean install of After Effects. The stange thing is that up untill a 2 weeks ago I had no issues on this front. Previewing much more complex comps then a basic image sequence using only my 1080 ti. Then for no apparent reason

In the After Effects UI, the German tool tip string for the Mini Flow Chart reads as „Kompositions-Mini-Flussdiagramm (Registerkarte)“.The German noun „Registerkarte“ is the right translation for the English term “tab” when it means a tab of a folder or a row of tabs in the UI, not when referring to the tab key. In the latter case the correct translation is „Tabulator“.The value of _$$$/AE/Timeline/Tooltip/OpenMiniFlowchart_ in _Support Files/Dictionaries/de\_DE/after\_effects\_de\_DE.dat_ needs to be changed accordingly.Best regards

Hello everyone,  I'll report the issue first, and the troubleshooting that brought me to it in second place. There is a problem when you try to save a new AE Project into folders that have special characters. I work for a german company so it's not unusual that I have to work with folders with Ä, Ö and Ü. Needless to say I've been working on such folders for years now and never had a problem. Since I updated to Adobe CC 2023 and macOS Ventura I wasn't able to save NEW AE projects. If the project was old I could edit it, I received some errors though (3 :: 0) and (26 :: 32) but I could work on it. I spent some days trying to figure out where the problem was. At first, I try to save it in another drive and I didn't get any errors, so I thought it was the drive. I replaced the drive, copied everything and tried to save the project again. I repaired permissions, updated the system permissions for AE, formatted the drive, etc. and nothing worked. So at the end I dec

Ae crashes when applying Mocha [Ae] Tracking Data [Ae 2022 and 2023 Mac and Pc] constantly.The only solve for me at this stage is to Clear Mocha Cache [fully in appy] save, save Ae, generate tracking data, save again [Ae], apply tracking data and hope like hell it doesn't crash. Mocha Ae is my goto everyday and 99.5% of my tracking is solved with Mocha... this issue is costing me time and money! This wasn't an issue until Ae 2022+ If there is a solve pending I'd love to hear it.Many thanks Cheers, Rich

The Adobe Fonts Acumin, specifically Acumin Pro ExtraCondensed Bold will deactivate in AE, or won't activate at all. After Effects v 23.0 (up to date as of this posting) Windows 10. Font MissingI used that font throughout a project.The font is always active in InDesign 2023.The font worked fine in AE for several days.Then, the font began to not be activate when I opened AE, no other version of Acumin was active.The other active Adobe Fonts were still selectable. There was no warning about the font being missing (I'm not sure if AE gives warnings about fonts).The workaround was me loging into Adobe Fonts, deactivating the font, then activating the font (all with AE active), this worked for 48 hours, and several computer restarts.The text boxes where Acumin was used, defaulted to a serif font (seems standard for a missing font).Twice, the project displayed Acumin correctly, but a few English words substitued to non-English ie. ḋḊď. The above workaround stopped wo

Issue:I've been a power AE user for over 20 years and have never seen the interface this slow and unresponsive. Nearly every interaction takes 1-3 seconds to register, sometimes even longer. Zooming in and out of the timeline, slow. Moving keyframes, slow. Using any keyboard shortcut, slow. All slow regardless of project or layer complexity.  It's bascially unuable. Many, many others on here are complaing of the same issues. Please fix! AE Version:v23.0 OS:Mac OS 13.0.1 Hardware:Macbook Pro 16-inch, 2021Apple M1 Max64GB Ram32-core GPUDisplays:Built-in Liquid Retina XDR DisplayApple Pro Display XDRSteps to reproduce:Not sure what to say here as it happens nearly all the time. That said it does seem to get worse when working with UHD Prores 4444 footage. Before you say it's a project settings or resolution problem please know this unexpected behavior happens even when in capslock mode or in the lowest resolution preview mode possible.  Expected result:For th

Our studio upgraded to 23.1 .. anything using H264 in our assets now plays back green in AE. We rolled back to 23.0 ... everything is back to normal.

AE v23 crasheds whenever opening a project created in AE v22. Immediately upon opening, I'm prompted that the project must be converted and the conversion begins, but AE then crashes & closes once the progress window gets about halfway through the conversion. It's stuck in a crash loop. Also, when opening a Premiere project containing an AE v22 comp, the project is unable to locate and relink to that file. When trying to locate & link the AE file in the Premiere media window, an error message appears that says the file must be converted to AE v23 to in order to continue. However, as stated earlier, the AE crash loop prevents this. My AE crash report is attached.

Hi Guys,  There is a Colouration Bug we have noticed when it comes to composition sizes. This has been been an issue for every MP4 / MOV we export. Most Noticeably MP4 Conversions rendered from After effects & rendered from Media Encoder. The Colour bug we noticed is anything exported at a Pixel height of 500px exports a different colour. However when we enlarge this aspect ration by 2x/3x it exports the right colour. PLEASE NOTE , Both exports are the same colour profiles, same colour management, same everything. We tried sRGB Setting, ROC 709 Setting, Exporting through AE, Exporting through ME,Exporting as a MOV through ME (fixed the colour but stretched the banner to fit 1920x1080) We exported put 600x500 & 1600x1000 on a 1920x1080 composition and exported which fixed the colour however when we take it into photoshop to crop the video to its original size (600x500 & 1600x1000) it saves out this off orangish again. So far the only thing

Discovered a potential bug today that will slightly boost audio (by less than 1 dB) when exporting through AE's Render Queue 'H264 - Match Render Settings - 5Mbps' Output Module preset. This resulted in clipped audio (hitting reds) in my final output. Audio was an unchanged WAV music track that was quite heavily limited (metal genre).  I was able to solve the issue by exporting the comp to ProRes 422, importing to a new Premiere timeline and exporting to H264. This gave me an H264 at 5mbps that did not clip. I expect this is likely due to mp3 compression, and may be known to low H264 bitrates, however thought it odd that the problem did not occur when exporting with the *same* settings and bitrate from Premiere. Note: I did not try to repeat the bug via Media Encoder (don't ask me why - was on a tight deadline and went on autopilot as there were a couple different variations of the export - Prem was quicker in this instance). 

Hi all! I'm having an annoying issue in this new version of After Effects, I usually remove CMD E shortcut (edit original) and replace it with a different shortcut I use within an AE plugin panel However for some reason, even after having removed "edit original" shortcut from keyboard shortcuts, it still activates "edit original" when I press cmd E. WHY?  I tried remapping edit original to something else as well, yet cmd E still does "edit original" How do I remove this shortcut if not in the keyboard customisations?

I have recently tried using after effects to edit some videos and apply, well, some after effects. Upon importing a 5GB MOV movie file, shot on an iPhone, after effects:Takes excessive amounts of time to import it and generate a preview. This is with JUST the video on the timeline. Memory usage during import peaks at 50GB (of 64GB system RAM), and/or;Freezes the computer entirely demanding a hard-reset (Windows 11 only). The performance issues relating to excessive timings is present on both Windows and Mac. Freezing errors are only observed on Windows 11. I am observing these results on some pretty capable hardware so thinks it's fair to assume the import timing issue is either a leak or an optimisation bug. Freezing a host computer is unacceptable for any production software. This has made the software un-usable for fear of data corruption. Software: After Effects 23.0 Different computer specs:7950X, 64Gb DDR5 6000Mhz, 4090 24Gb, Windows 11 ProMacbo

Hello, I created a dropdown menu in a component to easily adjust effects. This menu is then put in essential graphics. Everything works... except if I want to modify the content of the menu (via the "edit" )... There it removes it from essential graphiscs, it removes all the key images of this effect (added by the menu) and by the way it removes me all the key images of the other effects also related to the essential graphics (thus without direct link with this menu...). Is this a known bug? it's very annoying because with each modification of the menu you have to redo everything... THANK YOUversion 2021 release, 18.4.1  ps: obviously I'm not the only one to have this problem, but is it fixed in recent versions?

When I try to do a content aware fill on a video clip located on an external SSD, I get the following error when I click the Generate Fill button: After Effects warning: Content-Aware Fill Error: Initialization FailedIf I copy the media file to my local drive, and my .aep file to my local drive, the error does not happen.Same media file, same process, no error. I'm on MacBook Pro 16 inch 2021 running MacOS 12.6 and After Effects 23.0.0 Build 59.

Bonjour,J'ai actuellement un souci avec l'importation d'un projet Premiere, After Effect importe qu'une partie du montage réalisé ... Voici les deux messages d'erreurs en pièce jointe.Ma configue (i9 9940 X_128Go Ram_GPU : Rtx 3090. Le pilote graphique est à jour, ainsi que les LOG) En attente d'une réponse,  merci !

Essa versão do After effects (23.0) está com um problema na hora de salvar um projeto. Quando inicio um projeto e clico para salvar, ele abre a janela para escolher o nome e o local para salvar o arquivo, porém quando começo a escrever o nome do projeto e se preciono qualquer seta do teclado para mover o cursor pelo texto, ele fecha a janela de save como se eu tivesse clicado em cancelar. Ou Seja, eu preciso clicar com o mouse exatamente onde eu preciso mexer no nome do projeto para poder fazer qualquer ajuste e ai sim clicar em salvar...  Esse erro é bem irritante e se não prestar atenção, você pode até perder o projeto achando que salvou!

Having an banding issue when the project is set to 32bpc, it looks identical to 8bpc on ProRes XQ footage. However, when I switch to 16bpc, the banding disappears.  This shows up in the viewer and upon export, which is ProRes XQ / Trillions of Colors. I've attached screenshots with the settings in front of clouds, where it's most obvious to see.   -AE 23.0.0 (Build 59)-Mac OS 12.6.1 / M1 Ultra 128GB 

If my psd uses adobe fonts, and I convert those font layers to text in AE, the font will be loaded as long as I keep PS is open.But when later on after I boot my pc, I'll open the project's aep, AE doesn't load the correct fonts.To fix it I'll have to close AE, open the psd on PS and then open AE so the correct font will show on AE. But that is a bug imo, and if someone else takes the project they might not know that this is not the proper font. Please fix this, it's a issue I've been having for more than 2 years

Hello I guess I have encountered a bug. In Team project when i import some footage - in my case an exr sequence which is currently rendering and in the time of import let's say only frames 0-30 are finished it import's the footage as - footage_[ 0000-0030].exr .But in the meantime i finish the rendering and there is 0-100 frames rendered i reload the footage and it reloads in the timeline correctly but in the left panel (Team) Project  it doesn't update the name to - footage_[ 0000-0100].exr but it's stays the same - footage_[ 0000-0030].exr.In regular project it works. It doesn't update even after you share your changes and turn of AE and turn on again. Could you please look into it. Windows 11After Effects 2023.0.0 (Build 59)  Thanks in advance

Si on appuie sur une des flèches haut bas ou gauche droite pour se dépacer dans le texte par exemple, celà ferme la boite de dialogue "Enregistrer" !  

Hi. For some time now I have had the problem that After Effects slows down my whole system. I always clean up the cache files and this I also have on separate SSD's so that the system drive stays nice and free.But the strangest thing is that even when I close AE, the system remains slow. The mouse jerks, programmes take forever to load, etc. Only after a restart does the system run normally again.However, there are no unusual loads to be seen in the task manager. Neither in the RAM nor the CPU.Does anyone know this problem? Would really appreciate any tips. Thanks. My system:AMD 5900xAsus Creator X570128GB Ram2x Geforce 3090 

I've had to revert to v22. Preview on my 64Gb Intel i9 Windows 10 Pro box gives me one second of regular playback and then e  v  e  r  y  t  h  i  n  g    s  l  o  w  s     d  o  w  n. Unusable. v22 works fine.

There is no error message or any evidence of Mocha running in the Task Manager. The mocha launch window appears and then nothing happens. AMD Radeon Pro 5500M 8 GMonterey 12.6