Bug Reports

After upgrading to Mojave MacOS, we are having significant performance issues with our existing CA live-streaming setups. Our setup is this:CA 2018 or 2019 (720 project, 20fps) -> Wirecast or OBS (via NDI or Syphon, tried both) -> RTMP (1.5mbps 30fps 540p) to our serversWhen running some of our triggered animations of our puppets, the FPS out of CA drops to single digits, and seems to combat Wirecast or OBS, which in turn drops dozens/hundreds frames on Wirecast or OBS. This did not happen in previous versions of MacOS, and we have taken the same project files/config and run them on an identical High Sierra machine with no issues, so there seems to be a priority battle for real-time processing that Wirecast and CA fight over with some more intensive animations. MacBook Pro (15-inch, 2016)2.6 GHz Intel Core i716gb ramRadeon Pro 450 2048 MBIntel HD Graphics 530 1536 MB

Hello there, if I change the timeline, the puppet will be lost. Could you please solve this issue? https://drive.google.com/open?id=19-nbBMItjpKVtPmi9pZnB5sX75VzQJFg Thank you in advance.Kind regards,Dennis

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Hello! I love your product. 🙂 Internal error code: (751789695:79+6) assertion failed!I was working on creating an animation, saved a new file, imported a puppet, and then was going to drag into the timeline but as I moved the mouse from the menu, as seen in the screenshot, I received the following error code. I was able to recreate it several times. Everything seems to be fine with the file, however.Thanks!Axelps I guess there isn't a place to save the screenshot. I have it if it would be helpful. 🙂

since the 2.0 update Ive been having a weird bug with dragger arms attached by hinges and how to interact when set to return to rest.Before the update, they would return to the default position that was set in the Photoshop file. But after the update, the arm straightens out facing in the direction that the dragger has been moved in and after the duration set under return to rest it will immediately snap back to the default position.This does not only happen on my original puppets but it also happens on the stock puppets as well (I specifically tested it with Stardust). Is this supposed to happen and is any way to fix this so it the dragger/hinge combo to work how it used to?For reference here is the problem in action, I completely reinstalled Character Animator and reset all the settings. the file is the stock Stardust puppet and the only thing I changed in the file was how long the return duration is on the dragger from 0.3 to 2 so that the problem would be more visible.

не работает. даже просто попытки импорта файла ai в качестве марионетке вызывает падение программы. импорт этой же картинки в формате psd но сама картинка не появляется. совершенно бесполезная программа. невозможно даже начать работать.

(From long chat with Yashraj Kapoor in customer service team)"Edit original" with AI model is breaking model. Instead of 2 movable arms, after editing it now shows 2 movable arms AND 2 other arms in (what I think is) bind position. (Can only notice this when manually moving arm by handle, and surprised to see another arm sitting there). Customer service thinks it's a problem with the model, but then my question is-- why does it work as expected when loaded from .puppet, but not when re-loading graphic assets from AI?Steps:1. Load puppet (purchased from approved Adobe partner in Home page)2. Puppet works normally3. "Edit original"4. In AI, resave file5. Ch works for a while rebuilding the puppet and the scene.6. Puppet now looks like Krishna (4 arms).Please note that even if I make NO changes to the puppet in AI (just make a blank layer and delete it right away), it still breaks after the refresh.I'm not sure about the legality of attaching a copyrighted file here.

I keep getting Internal MME Error for my input. Restarted and switch devices, the setting won't get saved because of the error

focus less on cross-app integration, and more on getting the app to work in the first place. these bugs are unacceptable when work has deadlines

I added a particle behavior (canon) to an object, this works just fine but when I check the collide-box it disapears until i rescale the object either in photoshop or in transformation window, then it suddenly reappears and works.

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after updtating, i think, all the sudden character animator will not play back any audio. I have changed all settings. audio works in every way on my computer with all other applications including audio recording aplications. I have been to ten forums and tried everything. THis is the only program that audio will not play back in. Audio file shows up. Suipposedly records, I can see the waveform and everything, animation even plays but no audio. No mutes, everything is working but... no audio. Please help, I have deadllines.

I hit record it says its recording ... then it freezes

Is this still a bug or am I crazy?!?You can't scrub through the timeline or even move and stop to a place in the timeline and see EXACTLY what is happening. You have to hit PLAY so that the app "wakes up" and updates/renders what you are supposed to see at that moment. Am I crazy? Why isn't everyone up in arms about this? It's absolutely unacceptable and unfathomable that this would even be happening. Yet, it's not a surprise at all since this is Adobe we're talking about and they are famous for such lazy oversights. I've addressed this before with no response. Call me crazy and show me why or admit this is a problem and lie to me and say you're working towards fixing it.

You should shut down and stop scamming people. Your software is gore level bad.

I have been teaching the adobe suite for years. Character Animate was always fun for the students and reinforced keyframing from other programs. NOW I HAVE TO PAY MORE...to get the same product we had before? I am disgusted. The starter is not sufficient.

I upgraded my plan to Pro, but after relaunching the app, the features are still on Starter Mode. I tried switching it but the Pro Mode is still not available at the moment.

Hello, I worked on a project on Character Animator.I wanted to secure my working hours using google drive. Everything was going very well during his last weeks. But in the morning I open Character Animator and I get a message: "Cannot open project << F: //ANIMA/.../Ch Data / repo.noindex / >> If it is on a server, copy it to a local disk and open it from from this location. " I have weeks of work on this project. Please do you have a solution for me? I beg you!

レイヤー名に「F S D」のように命名した場合一つのレイヤーに対して、「F S D」の全てのタグが自動で付けられるが「R」を混ぜた場合、「R」のみ上手くいかない

パソコンに内蔵されているカメラが認識されません。どうすれば良いですか？

Switching monitors and auddio devices on a mac and pc causes a ton of these pop up boxes. Even when I select do not show again, I'm stuck having to close 10+ of these every time using Character Animator. I switch screens, audio devices (headphones to monitor) etc... a lot, so these add up.

Every time the artwork is regenerated at 200% I get an error saying can't rename file. See the attached error log.Is there any way to sanitize this file without starting over?at this point I think it's fixed - what I did was 1) I pushed all behaviors from the puppets to default2) I exported the puppets3) I created a new project and imported all the puppets4) imported the offending project5) swapped the offending scene's puppets for the newly imported puppets6) deleted the old puppets and did a save-as.7) on opening up the newly saved-as project no more error.I did build the project in the beta version of Ch, so perhaps something got corrupted. I occurred at the time when I was bumping up the ai render res. I bumped it to 400% and realized that was WAY too laggy, and so I bumped it back down to 200%. However perhaps I was not patient enough or something. I ended up with files that couldn't be "renamed" how shown in the log.Anyway... this feels like a bug. But I can't exactly repeat i

This might be a bug or a much needed feature. Ch doesnt link to Audition and when I edit in Audition I have to quit Ch to save?

The camera is glitchy and slow on syncing with movement.

I think I've found a bug with magnets. Any advice would be really appreciated.I'm doing something weird. I have a character with shoulder length hair, and I want the dangling hair to be on top of the shoulder, but I want the forearm and hands to be in front of the hair.The way I've done it, is to make a normal arm with shoulder, elbow, wrist tags, bones, arm IK etc below the hair.Then I made a copy of the forearm, and put it above the hair, and used a magnet with weld to parent the top forearm to to the one from underneath that has the arm IK.It works well, in fact it kind of looks better, because the elbow isnt being mesh deformed anymore.BUT, whenever the top forearm passes through a 180 degree rotation, it freaks out for half a second and appears in random locations in the frame.If I pause the playback on that frame, within a few hundred milliseconds, the program fixes itself and the forearm returns to the right place, but on export, the frame doesnt wait to be be fixed before it ou