Bug Reports

I have been editing some photos recently and a few minutes ago I tried to open some .PSD files that I had saved on my computer. To my surprise, they did not open as expected. Instead, a new window opened with the same size as the photos I was trying to open, and a "new archive" with a white background appeared. I am worried because I rely on these saved files to have specific configurations and effects applied to other photos with the same style.Somebody can help me? Thank you!!! 

Hi - just wanted to share a new issue since upgrading OS to Sonoma. Everything seems to be working fine EXCEPT for the liquify tool, which intermittently suffers from severe lag. The lag generally only occurs when background layer(s) are set to visible, and doesn't always happen, even when working the same filem and without restarting Photoshop. So far as I can tell, this lag isn't occuring with any other tools (large brushes, transform tools, adjustments etc). Using 16gb M1 imac (latest generation), and have necer experienced any lags prior to OS upgrade.Problem also does NOT seem to be dependent on canvas or file size.I know Photoshop hasn't yet been fully tested for Sonoma, so wanted to flag this issue for the devs.

When I select "open as layers in PS" from LR this used to work until recently. Now all that happens is the PS app opens to the home page but no images are ever uploaded at all. I have restarted my computer, shut down LR and PS, and tried again, and still nothing. Does anyone have a solution to this problem?   {Moderator note: Edited the thread title}

usually when i open a brush group in photoshop and close the app and restart it, everything stays open, now in the newest update i have to go back and open all of my brush groups to start working, is there a option to keep the brush groups open everytime i close photoshop?

I am using PS 24 on a MacBook Pro, Sonoma 14.3 machine.It is impossible to automatically export JPGs in a certain quality setting. No matter what I set the quality value to upon automatic export - the resulting files always have exactly the same file weight (6MB for a 1920x1080px JPG!).Any ideas?

Hi,I've found annoying bug:1. Use Wacom tablet with pen2. Open any photo3. Zoom in a bit4. Press SPACE and start moving photo using Wacom Pen5. Move fast left and right, move left fast and release pen. While photo is still moving, grab it again and move right. Next grab must be within 0,5 sec of the previous one. Repeat few times. 6. Photo freezes.  After that, picture is frozen, no updates happening. Yet, the rest of photoshop works fine (controls, checkboxes, menu). Doesn't happen when using just mouse.The only solution to fix is to close the photo and open it again.Video attached. It's annoying because I move fast while editing and I'm getting stuck often.

I was really hoping this problem would never arise fro me again, because there was never any fix in the older versions of PS I was using when I first encountered it. When I'm loading RAW files into photoshop layers via Bridge, something that is heavily intrinsic in all my workflows, for some reason the RAW settings are now being completely disregarded. I haven't changed any settings, I haven't moved the cache. It's infuriating, if anyone has a fix for this, it would be incredible!! Br ver: 12.0.4.286Ps ver: 23.5.5 I'm not updating to the new Bridge version until they address the multiple windows ope scenario. Basic fact is this function just stopped working for no apparent reason, I know there will be a reason, but it must be something that has changed in the background I'm not aware of. 

Has anyone been able to finish the Discover tutorial: Make a surreal glass sphere effect? https://creativecloud.adobe.com/cc/learn/photoshop/in-app/make-a-surreal-glass-sphere-with-any-photo?x-product=CCHome%2F1.0&x-product-location=Search%3ATutorials%3Alink%2F3.1.1&mv2=cch&locale=en    Everytime I try to complete the tuturial I get error messages. I cannot move past the step after it states to Choose > Edit > Transform > Scale. After I press next I get the following error message and cannot progress: Finish current task to continue   If the steps are available elsewhere, where it is not a guided tutorial, I'd appreciate a link to it. I would love to finish this tuturial and learn a new technique.    Thanks  

Windows 10 issue. I'm using a Wacom Intuos Lg tablet with the latest drivers and the newest version of Photoshop CC 2015. After installing Windows 10, when I am using my Wacom tablet, whenever I push Ctrl, Alt or Shift on the keyboard, a tiny distracting popup box shows on the screen “Alt” “Alt+Shift” etc. In Wacom Tablet Properties>Mapping, when I disable “Use Windows Ink”, the popups disappear but the pen sensitivity in Photoshop CC 2015 also stops functioning. The sensitivity still works in other programs like Toon Boom Harmony though. Note: when ’ Use Windows Ink’ is enabled and I am using my USB mouse instead of my Intuos pen, pressing Ctrl, Alt or Shift does not bring up the little popups. Check out the thread of other people having this same problem on the Microsoft site.

I'm having an issue with working on an image in Photoshop, at the very end of the workflow I apply the Oil Paint filter on the image and it will tell me "Could Not Complete Request." The only way it would work is to close out of Photoshop completely and then open the file again from Lightroom. Anyone know how to fix this? Thanks in advance.  SYSTEM INFO:Adobe Photoshop Version: 25.6.0 20240211.m.2498 27d87a6 x64Number of Launches: 273Operating System: Windows 11 64-bitVersion: 11 or greater 10.0.22621.3155System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreadingPhysical processor count: 12Logical processor count: 24Processor speed: 3700 MHzBuilt-in memory: 32693 MBFree memory: 20957 MBMemory available to Photoshop: 25130 MBMemory used by Photoshop: 70 %Crash Handler: AdobeDCX Version: 7.13.2SAM SDK Version: 7.6.0-fioACP.local Status:- SDK Version: 3.4.0- Core Sync Status: Reachable and

Hey there,   I've recently started getting unusual artifacts whilst using Select Subject. By default I have it set to 'Cloud Processing' & when using this it creates a white border at the bottom of my image (on the mask). This is definitely a new scenario that I've not had before so I wonder if any recent changes might have caused this.   I changed my default processing to 'Device' & re-did my steps, this time I did not see the mask issue. So I believe this suggests its local to Select Subject's Cloud processing option. I use this tool everyday on multiple images as I'm a e-commerce retoucher, it happens every single time without fail.   1. Adobe Photoshop 24.3.0 2. Ventura 13.2.1 3. Run select subject (cloud option), make mask. That simple. 4. Issue presented below. If the cutout meets the end of the bottom canvas (haven't tested left, right & top) it will leave a line of black.    

ADB-28196624-T1B3 is the tech support ID. Tech support tried to test a problem and was able to recreate the particular problem on my 2019 iMac 5K running Ventura 13.1. After removing every single Adobe file from the computer and reinstalling CC app and Photoshop CC 24.1.1, after installing a plugin via the Marketplace using the Plugin menu, restarting Photoshop renders the Plugin menu gray and plugins previously installed are missing or not accessible. Reverting in Creative Cloud to 24.0.1 and the plugin menu is visible again and so are the plugins, if any were previously installed.This problem exists in a particular configuration where the user account folder with ~/Library and contents are housed on a different hard drive than the /Library is stored along with /System, /Applications, /Users.Creative Cloud can install its applications on different drives, and Mac OS can also be configured to use different volumes for particular user accounts, and until 24.1, this has never been a prob

After updating yesterday to the latest version of Photoshop (23.3.0), the Fit on Screen menu item and associated Command-0 shortcut no longer enlarge an image,  If the Zoom tool is active, pressing the Fit Screen button still works.  I am on an M1 Mac, OS 12.3.1.  

Hello I am having massive problems editing pictures I have taken with my new Canon EOS R DSLR camera. I have tried turning off my GPU in PS and Camera Raw but to no avail. I have made sure to update my GPU (RTX 3070) driver and update PS but neither have helped. I'm out of options here, and am hoping anyone can help.    Partial System Info:  Adobe Photoshop Version: 23.1.1 20220106.r.202 060a6d1 x64Number of Launches: 14Operating System: Windows 10 64-bitVersion: 10 10.0.19043.1466System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreadingPhysical processor count: 8Logical processor count: 16Processor speed: 3593 MHzBuilt-in memory: 32719 MBFree memory: 20974 MBMemory available to Photoshop: 25151 MBMemory used by Photoshop: 70 %SAM SDK Version: 2.0.0-main.950ACP.local Status:- SDK Version: 1.50.2- Core Sync Status: Reachable and compatible- Core Sync Running: 5.2.4.2- Min Core Sync Requ

On the latest version of Photoshop 25.4.0 on MacOS Sonoma 14.3, when you have an edited document, the red stoplight in the menubar does NOT indicate an unsaved change with a dot in it. This is what it looks like with an open document that has an unsaved change in 25.4.0: This is what it is supposed to look like with unsaved changes, and how it does look on PS 25.3.1:

I am high school graphic design teacher, currently working in Photoshop 2024, Windows 10. (We finally got the upgrade to CC from CS6 this year) We're working on a project that I have taught many times before without issue, in which students practice with selection tools by creating a "Frankenstein" creature made up of 10 different image sources with layer masks. They then put all the body parts in a group and create a drop shadow for their creature, separate the drop shadow as its own layer and distort it to look like a realistic shadow in space. This year every time anyone selects "create layer" to separate the drop shadow from the group the shadow becomes a weird double of itself. It behaves normally before that, and I also tested the process on a single layer instead of a group and it behaved normally with one layer, but always doubles when produced from a group.    

Hey some of us had sound out this issue almost 2 years ago with the "feature" on the original feedback forum that had now been closed. Almost a year had past since one of your colleague claimed to have put in a "feature request ticket", and there are still no fix nor update on the progress.    Again I want to emphasis that this is no longer a feature request (that your colleague had suggested) but a bug as it's not performing in the way it's supposed be.   For a quick reminder to the problem. It's way too sensitive, I estimate a rough 20-30% of the time I switch to another a tool, the feature will activate, and without me hitting the shortcut key, the tool will switch back to the previously used tool.    In the time since I noticed this issue, I had change and tested with 3 different keyboards, changed my PC, upgraded the hardwares, and move from Windows 7 to 10. Gone through all the photoshop updates, and yet nothing had change, the issue stayed.   

Hello, maybe this subject has already been issued but I couldnt find.every time I run photoshop this tutorial screen and video keep popping up. After I closed it a bug appers and stays on the screen.How can we solve the problem?Photoshop 2024 (25.4)    

Hi! I recently installed the newest photoshop version  and all works smoothly. But sometimes (not everytime I think) the eydropper doesn't work. It gives the warning "die pipette konnte nicht verwendet werden, weil ein programmfehler aufgetreten ist." which roughly translates with "The eyedropper couldn't work because of a system error". The thing is: It even pics the right colour & colour code. But then the error window appears and I can't chose it. So I have to manually look at the RGB code and type it in manually when picking a colour.. Very frustrating.. I tried to deinstall photoshop and install it again. Didn't change anything.. I have a 2019 MacBook Pro with MacOS Sonoma 14.3. The computer should be good enough and the MacOS is also quite new.. (Had the OS version before and it showed the same error..) Any help would be good! Thank you!

Bei mir öffnet sich bei JEDEM Start von PS ein Bild, wo ich die Sache mit dem KI ausprobieren soll.Will ich aber nicht, und kann es nicht ausschalten. Ich will einen leeren Startbildschirm.

First bug:   1. Open a .PSDC file 2. Save A Copy (save to creative cloud) 3. Remove Copy in the file name 4. Click "On the computer" button 5. Change the format to WebP 6. Sometimes (mostly initial attempt) it won't let you save it.   Second bug:   1. Open a Quebec Flag Icon.PSDC file (only that file has this particular issue) 2. Save A Copy (save to creative cloud) 3. Remove Copy in the file name 4. Click "On the computer" button 5. Change the format (WebP is not on the list of choices... why?)

While dragging around the image using the space bar, releasing the left mouse button will switch the currently active file window to another one that's underneath it. I've noticed it happens when windows are not docked and occurs more often after updating to Photoshop v.25 (but I had that issue on previous versions as well).One way to deal with it is to minimize every other document I'm not currently working on.I'm on Win10 with multimonitor setup, installed Wacom tablet drivers (used old ones for Intuos 4 PTK-840 as well as the new release, no change in behaviour was noticed). In the video I've attached I caught it when one of the files is maximized but I'm very often experiencing the problem when both windows are smaller than max as well.Another, perhaps related issue, is that the focus will sometimes switch in a similar manner when using the Ctrl+T transform tool - moving the object would result in a file in window underneath becoming the active document.I've tried resetti

When dragging a guide in from one of the edge rulers in a document, since about 1st August 2022, it somehow is now left selected as the active element of the document. This means it's broken a considerable amount of workflow. Example: Drag a rectanguar marquee. Drag a guide to snap to the edge of the marquee. Ctrl-delete to fill the marquee.   This used to work. When you do it now, Ctrl-delete deletes the newly-created guide because it has been left as the active element, instead of filling the marquee which is what it should have done.   There's no way to de-select the guide without removing the marquee selection first. This is a significant change to the most basic functionality and has removed the ability to have selections in a document if you're trying to use guides.

If you look at the size of a smart object in Photoshop, you will see that the smart object only occupies a corner of the canvas.But at the same time, if I try to stretch an object onto the canvas, I see that it already occupies the entire space. After finishing the transformation, I see that the object is small again and located in the corner. Adobe Photoshop: 25.3.1 20231212.r.241 46eb480  x64Windows 10 64-bit

Adobe Photoshop Version: 25.3.1 20231212.r.241 46eb480 arm64 (also occurs on beta)Operating System: Mac OS 14.2.1System architecture: Apple M2 Pro, HybridCPU(8:4) (also occurs on personal M1)   PLEASE view attached video before commenting.   When both a layer and it's clipped layer are moved inside a masked group: The display updates as if the mask is also selected and moved Disabling and enabling the group mask corrects the display render as does saving, closing and reopening the psd Moving the layers near the boundries of the document may display duplicate sections Disabling graphics processor and/or native canvas and relaunching photoshop does not correct issue   {Thread title updated by moderator}         {