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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76653 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    B
    B3c03
    Participant
    July 3, 2023

    This makes me psychologically exhausted.
    I don't know why I should have to go through this stress while paying for it. 
    With every version, some bug causes it to crash, some bug makes the hand tools weird, some bug makes something unusable, and......
    Can someone recommend me a stable version with few bugs like this?
    I'm really tired of it.

      C
      com30846216qz1t
      Participant
      July 3, 2023

      Both 24.5 and 24.6 have this issue.
      When will 24.7 be released with this fixed? Tomorrow, the day after tomorrow, next week, next month?
      How much longer do we have to wait? I'd like to hear a definitive answer.
      I don't know why it has become customary for users to install the full version and then downgrade if they have problems.

        Jqqerry
        JqqerryAuthor
        Inspiring
        July 3, 2023

        @RobbieLmnopqrst I'm reinstalling and using 24.0, so I'll try it next time.
        But as I wrote above (and as the majority of others say), this has nothing to do with your options.
        I've tested on various GPUs (Nvidia only, AMD Radeon doesn't know) and cleanly turned on the just installed Photoshop for the first time, so the bug is reproduced without touching any options, so there's an internal problem with the full release installation file itself. And it's not just about Windows. Some grateful MAC users have reported that this is being reproduced in MAC's environment.

          R
          RobbieLmnopqrst
          Participant
          July 3, 2023

          Hi @Jqqerry , I was being driven insane by this too (first noticed in Scrubby Zoom and Rotate Canvas, tools I use constantly). I saw CoryShubert's note about in this thread and it actually worked for me (quoted below). Hopefully they'll give this a real fix soon though -- I don't know if enabling the Older GPU mode has any side effects.

           

          "Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?"

            D
            DLBT
            Known Participant
            July 2, 2023

            I'm on Win10 desktop PC, NVIDIA 1070Ti, Wacom Intuos 4 ; all have latest avail drivers/updates. Had to roll back to PS24.4.1 BUT the bug is still there [should I go back further?]. Not only when I am using the Wacom pen BUT ALSO when I am using ONLY a mouse (i.e., no Wacom involvement). I HAVE tried all of the suggestions mentioned in these threads and I've found no solution for me.

            AND I want to add (something I've not seen mentioned in posts re this bug) I ALSO have the bug in Lightroom Classic (now 12.4 but I think prev rel too)! Pen OR mouse 'sticks/won't release'...maybe not as often/as much in PS but not sure as I do most of my editing in PS.

              aurélienl26589931
              aurélienl26589931
              Participant
              June 30, 2023

              For me, on Windows, it only does it when I pan using my wacom pen but the bug does not exist when using mouse. Still very annoying

                M
                mohameda24324359
                Participating Frequently
                June 30, 2023

                I'm having the same issue.

                https://community.adobe.com/t5/photoshop-beta-bugs/holding-mouse-left-button-down-gets-stuck-during-some-actions/idc-p/13883018#M4694 

                I tried disabling PSUSerConfig, and enabling Windows Ink. As someone else suggested here. That seems to "solve" the issue only when using the wacom pen. Still, if I pan around the canvas with the mouse, then the bug presists as the mouse isn't using WinInk.

                It is more of a bandaid rather than a fix. Hopefully Adobe figures this out.

                  N
                  Nguyen Mau23434306fl9b
                  Participant
                  June 30, 2023

                  I have tried it and the error same as Ver 24.5

                    N
                    Nguyen Mau23434306fl9b
                    Participant
                    June 30, 2023

                    I also have a similar situation, it greatly affects the image processing speed of my company, we have several dozen PCs with this problem.

                      Jqqerry
                      JqqerryAuthor
                      Inspiring
                      June 29, 2023

                      @alanp6536080 I wrote this to the Adobe staff above.

                      So I'd like the Adobe bug investigation team to focus on this.
                      "There is already a problem with 24.5/24.6 from the default settings, installation files"

                      I don't know what's causing the problem, but at least I'm pretty sure it's not something I'm configuring myself. I've reset, reinstalled, and reinstalled the Windows OS about 100 times.
                      I can't believe that such a simple line of code would create such a bug.

                      This can only be my guess.
                      But the rationale behind that is that
                      1. Be able to reproduce bugs with or without Windows ink
                      2. Reproducible not only with Tablet Pen but also with a mouse
                      3. Reproducible even if Photoshop is reinstalled
                      4. Re-installation of OS can even be reproduced
                      5. However, if I force myself to reset the configuration several times, or more than a few dozen times, this bug will be solved.

                      So what I reasonably infer is that maybe a single line of code in the configuration of the release installation files themselves in 24.5 and 24.6 is causing the problem.
                      If this is a user's problem, at least the OS has been reinstalled, and if Photoshop is unconditionally installed in a clean state, you should never be able to reproduce that.

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