Connect

Hello All,I wanted to ask you all about the web links pod...I have never been able to get it to work right. Today I noticed an interesting thing:When I added the url to the pod it when in as expected (here is an example):https://xxxxxxxxxxxx.xxxxxxx.com/SE/?SID=SV_dd0KY467FPN1Dx3 - This is a link to a survey, that I activated and tested prior to adding it to the pod. It worked just fine and popped in the browser like it supposed to.      (Note:I have altered the front half of the URL (x) to keep it my survey clear of extra hits)Here is the strange part...when I put in the web link pod...select it by clicking the title, and then click browse to pop it for the participants...this happens:https://xxxxxxxxxxxx.xxxxxxx.com/SE/?SID=SV_dd0KY467FPN1Dx3%20 The %20 is auto added and that causes my URL to become invalid.Thoughts on this??(as a work around, I simply added the correct URL to a chat pod, then cut and pasted it into a note pod. That will activate the link and the

Is it possible to use the annotation tools in a screen/application share? That is the tools you get when you share a whiteboard?

Can I create an online meeting using the mobile app only without any other software?

I am setting up a new server to run Adobe Connect 9 and wish toexport the user list as well as user passwords from our old Adobe Connect 7and import them into Adobe Connect 9. Can this be done and how?It would be disasterous to recreate the user accounts as well as assigningnew passwords to every individual users.Thany you.

What is the process for close captioning in AC? How does it work? I am using version 9. I found the page on Adobe site to download the pod at http://www.adobe.com/products/adobeconnect/feature-details/closed-captioning.html. What next?Thanks.

We have used an Osprey 260e Capture card successfully with version 8.  Unfortuantely this card does not work with the Adobe Connect 9 add-in.  Is there anyone in this community that has a decent capture card that works fine with Adobe Connect 9?  Thanks in advance for your help!

If I share my screen in Surface pro (using Adobe connect), other can only see part of my screen. I changed the screen resolution to really low (1024x768) but this issue still occurs. Any advice on how to resolve this ? I use connect for most of my meetings, any help is greatly appreciated.

Hi all,is there any way to start a recording automaticly? Or at least remember me to start it?I need recording of Session but always forgot it 😞RegardsRalf...

I can sign in to Adobe website with my password, but the same login information will not allow me to download flash...any suggestions? 

I am new to Adobe Connect and looking for tips on the best way to set up a learning path.We are creating a self-training program for learning software.  We have divided the program into 8 topics; each topic will have 12-20 short videos to watch followed by a quiz.  When all topics have been completed, the user will take a final exam to earn a certificate.I was thinking of creating a folder in the Training Catalog with a curriculum for each topic, plus a curriculum for the final exam.  Each video will be a course within the curriculum.  I would like the final exam curriculum to be hidden until the user completes all topic curriculums.  The topic curriculums can be completed in any order.I see that prerequisites can be set up within a curriculum, but I think we have too many videos to only do one curriculum.  Is there any way to set this up so users must complete the topic curriculums before the final exam curriculum will appear?

I'm a newbie, trying to understand all of the integration options....Is it possible to access a live stream of the meeting presentation to be consumed in a standard Player without requiring the meeting addon?  I understand this would result in a view-only, non-interactive experience, but that's exactly what I'm looking for, so the addon represents overhead and restricts presentation options.Thanks!

Hi, I have recently got a new laptop and cannot get the Connect Add-in to work. When I connect to a meeting the Add-In starts and I see the Adobe Connect header and the blue progress bar which is almost complete. It stops at this point which is just before it would normally display ‘connecting…’. If I un-install the Add-In then I can open the meeting just fine. The workstation is a brand new Toshiba laptop running Windows 7 PRO and IE9. The server is running Connect 9. I have tried the automatic download as well as manually downloading the Add-In and installing it ‘as administrator’. Either way I get the same result.The workstation and server are on the same LAN so there is no routers between them. Other workstations on the LAN are working fine so it is not a server issue.Anyone got any ideas I can try? Thanks, Mark.

When I play a video in my meeting room my attendees see a black screen.  Neither Adobe nor my local contact can seem to provide a solution to this problem.  Has anyone else had this problem and found a solution?

Hello -- hoping someone here can give some insight.  I published a presentation yesterday to my content folder... at the end when it published from Presenter, I got the url... when I clicked it, it took me to a white screen - so, I just closed out and decided to go in to my Connect account (I am the admin) - and just grab the url that way.  When I got into My Content folder, I did not see the new folder that I created, nor the presentation.  Did a quick search up in the search bar... nothing.  So, I head on over to the "User Content" area and look down through the folders to be sure something silly didn't happen and maybe I created a folder there somehow and published - while I am there, I see all of the users have folders, but my folder is now a presentation icon and is listed as 'presentation' in type...it has always been a folder... Granted, when I click on this, it still acts as a folder and shows all of "My Content"   - but I am thinking something cra

One of my co-workers is having an issue with PPT's not loading into her meeting room from the Content Library.  Once pulled into the meeting room, the doc looks like it is loading, however it stays in that mode and never loads.  Any thoughts or ideas why this may be happening.  Thanks!

Is it possible to convert Connect Pro recordings to MPEG-2 and transfer to DVD?

HiI have a strange issue on an Adobe Connect server. The site has just one server which is running Windows 2008 R2 Std. The server has Active Directory, DHCP, and DNS servers installed. It also has Adobe Connect 9. When it was setup the server was assigned the same DNS suffix as the organisation’s public domain name – e.g. company.org. The Connect server settings are configured for the URL ‘connect.company.org’. Internal DNS settings have an ‘A’ record pointing to the server’s internal IP address and similar external DNS points to the external IP. This all works fine. The organisation has a website which is hosted off-site by an ISP. The external DNS has a record pointing ‘www.company.org’ to this host which works fine. The internal DNS also has an ‘A’ record pointing ‘www.company.org’ to the ISP, however when a user inside the network browses to ‘www.company.org’ the page returned is the login screen of the Adobe Connect server. If I use nslookup or ping the URL ‘www.company.org’ from

Some users that try to access my Adobe Connect meeting cannot access the site.  Most of them are running Windows 7.  Is there a known issue with Windows 7 users accessing Adobe Connect?

We are looking for a solution to integrate our telephony and VoIP.  Most of our users will utilize the VoIP but we found in our previous tool that the telephony option was nice to have as a back-up when the inevitable microphone issues arise.  However, with Adobe Connect, we're having trouble finding a solution that is truly integrated.  For example, in one scenario we've investigated, the host can't mute the people on the phone - only on VoIP.  In another scenario, a host must join the conference call in order for it to work for participants (counter-productive since our hosts are on VoIP and we'd like to keep it that way).Any success stories for a truly integrated solution would be helpful.  I would be interested to know the administrative duties as well (when you set up the meeting do you need to manually select and therefore keep track of when particular numbers are in use?  If so, for companies who are potentially delivering multiple classes simultane

Has anyone else encountered issues with .png images within a PowerPoint converting incorrectly in Adobe Connect?  They appear distorted.

We use Adobe Connect to present live on-line webinars to our students. We have been using Captivate to survey the students at the beginning and end of each class. I created quizzes in Captivate and published them to our Connect server. Most of the time the quizzes work fine. But some students are not able to click the submit button and advance through the quiz. Any ideas why some participants wouldn't be able to complete Captivate quizzes?

When a participant attends a abobe connect meeting, can the host remote controls or take over the participants PC?

Hi all,I recorded a number of meetings as pseudo-webinars for my client and included a downloadable PDF copy of the PPT deck in a Files pod.  However, when I moved the recordings over from the Recordings section to the Shared Content section (so I can run reports on the content), I now get a "Not Found" error message when I try to download each file.I can see the "attachment item" in the meeting recordings folder, but it is clearly not being loaded into the recording.  Re-recording is unfortunately not an option because we have already distributed the links.  Is it possible to re-link this content or add a new file to a recorded session?Thanks in advance for the help!Dan

As part of a training curriculum and Acknowledgement, a team of users is required to read a pdf file, close it and then acknowledge their agreement to the terms in the pdf file. In order to show completed in the curriculum, all courses need to be completed. The pdf is set up as a course and it need to show as Complete. I am seeing differening results from people viewing this pdf. Some users show Complete some show Not Taken when they say they have opened the pdf file and viewed it. It is a 2 page document. Any reasons why we would get these differing results? To get a Complete would users need to view both pages? Other suggestions?

The marketing for Adobe Connect shows 15 people online with video at the same time. However, an administrator at my institution says that having more than 5 or 6 people can become problematic. What are your experiences with capacity, clarity of voice, noise in background, etc.? How many people can I expect to have live at the same time on video?thankslisaanne100