Connect

I am in the process of  updating the calendar of events that we host for our clients 3 times a week to train them on our accounting software.When I attempt to duplicate the event when I press save I always get an error message "Request Not Processed" "The system was unable to process your request. For further assistance, please check out the Adobe Connect support centre or contact Adobe Connect support. "This is of course a huge pain, it means every single event must be manually created, and have all the information copied and pasted across.Obviously this is not a good use of my time, does anyone have any suggestions as to what the issue is or how it can be fixed?Many ThanksRichard Vaughan

I paid for it. How do I sign in? Not a clue on the main file display screen

I am a meeting room host. There are two other hosts in the meeting. I want to leave the meeting. Can I do that without ending the meeting session for the other hosts and participants? 

Hi all, Since a few days ago I am totally unable to host any kind of meeting with my Connect license (up to 500 users). It only allows host to connect. Then, any other user trying to access the room gets always the same message: "User limit exceeded for this account". (Note: Of course I set up my room properly for guest access, so far and so on, I am Connect user since 2007, so save any possible basic or straightforward reply)When I check my administration section of my Connect account, I can read this: Look: Here you can read under "Meeting" that "Meeting Peak Concurrent Users" is set to 1 and "Soft Limit" also to 1 ?!?This is happening too to other known users with similar license. We all are stuck in this situation.Anyone can help? Thanks!! 

Hello, does anyone know what setting needs to be changed so we can access the Meeting information from within the Connect meeting using the new Standard view? We use this feature all the time in the Classic view and it works perfectly fine. Under Meeting Select Meeting Information and the webpage opens. In the Standard View under the meeting name, select Meeting information - a web page opens with Permission denied. Switch to classic view and it works.

I have a bunch of Adobe Presenter modules that I published to "Both" (Flash and HTML5) and then uploaded to our LMS (Cornerstone). While the modules that I published to "Both" and then uploaded to the Adobe Server still work even though Flash is gone, the ones I uploaded to our LMS do not...I get a Flash error when I try to run them. So, I've been republishing those modules to HTML only and then reuploading them to the LMS; however, I have a few modules for which the source files no longer exist (someone else owned those and she didn't keep them...argh!), so I can't republish those modules to HTML5 only. 😞So, is there any way to manipulate the SCORM packages that I *do* have for those modules to strip out any Flash references and make them "look" to the LMS like SCORM packages that were published to HTML5 only?Thanks, in advance, for any help!!

We are here in the Eastern Standard Time zone and will be conducting a virtual class via Adobe Connect in Tajikistan. How do I make sure the time is correct for Tajikistan and correct for us here in the US where we are teaching it. 

Sometimes when I open an adobe connect video for my class it says "Unable to display old content. Please re-share to make it HTML compatible." But the audio is still playing in the background 

Whenever I connect to a meeting that quires a passcode, my browser opens and asks for the passcode, but when I enter it the meeting is launched in the browser (which, on android, does not have flash and so does not work). The app ought to go back to the app after I have entered the code, but it does not. I am sure I have entered the link and passcode correctly, especially because it works on my office windows PC.

Hi,I have a problem with my voice when I turn the microphone on, Others can't hear me properly,  it's so weak and it's like a robot voice, I've tried Handsfree too but that didn't work.I'd appreciate if you could help me.Your sincerely 

Hello,Previously I was able to download meetings ZIP-archive using the trick with adding output/filename.zip?download=zip to the end of the meetings address to watch them offline. This method doesn't work anymore. Has this feature been disabled?Thanks,Vitalii

There appears to be no dedicated Adobe Presenter community....any search results I come up with regarding Presenter seem to end up being in either the Captivate or Connect communities. Why is that? Adobe Presenter is not a part of either Captivate or Connect and surely Presenter is used by enough people to warrant its own community here, right?    I'm having a big issue regarding publishing to HTML5 (as I'm having to do with all of my modules, now that Flash is totally dead) and I'm having trouble finding info for that here. I'd ask my own question, but I have no idea where to ask it? I've seen people chastized for posting Presenter questions in the Captivate forum and Connect has nothing to do with my Presenter issue, so I don't want to post my question there. What should I do? And, please - can you create a separate community for this tool??

Posting here as I don't see a forum for Adobe Presenter or Adobe Presenter Video Express anywhere?I have the identical problem as in this very old post. I'm trialling Adobe Presenter Video Express with my Logitech C920 webcam but as in the above - mentioned post, when I start the program and begin to create new project, I get a screen with the error message "Your webcam is busy or it is not functioning. Try closing other applications that might be using the webcam and select it again". I upgraded my Logitech webcam software to the latest version from the C920 webcam downloads page at this link and I was directed to install a package called Logitech G HUB which didn't look like webcam software as such but in any case, that didn't solve the problem. I searched again and found what I believe to be the latest driver for the C920. It's called 'Logitech Capture' version 2.04.13. I installed that but still got the webcam error message. I've tried all the possible

Hi,we got Moderators who want to switch their Powerpoint slides with a Logitech presenter. In classic view that feature works pretty good, but is there a chance to do the same in standard view?

Hello, I have Adobe Connect version 11.0.6. I would like to validate if Connect is using the H.264 codec for my recordings.Should I have .mp4 or .f4v files in the Content folder after recording? If so, how do I activate the H.264 codec?Currently I just have .flv files.Thank you.

Participants can changes PPT slides from their keyboard.  Their action changes the HOST view to that slide also.I don't know if the screens for other participants change too, but assume so.Why is this permitted, and how to stop it?  Dark gray SYNC is on the entire time. That should stop participants from affecting the host screen.

Hello, I wanted to reach out and see if there was a way to record an Adobe session when it is intergrated with Cornerstone and Cornerstone creats the session (Event) off an adobe template? 

Hi, Does anyone know if adobe does a whiteboard screen sharing app similar to Google Jamboard?Ie. I can draw on my screen on my tablet and my nephew who i'm tutoring can see and make changes on his tablet. There are so many adobe apps available this seems to be the best way to find out my answer without going through every one. Stay away from google jamboard by the way. Its doesnt sync and you'll lose your work. thanks,Rhys

Hello,Recently I've switched to ubuntu 20.04.But when I try joining meetings through browser it asks to download flash player ,which is out of service.How can I resolve this issue?

I understood that when teacher give me share screen ability if i press start button from the top right corner it may not share my screen, but if teacher do that, teacher should close the podd then open it again and i should click the screen share in the middle page.so i think that the right top corner button have some problem because i saw it many times.

Hi. Recently when i connect my microphone to start talking my headphones will disconnect. I use mobile phone application.

Please could you advise me I was sent an url for a meeting training in safeguarding I have downloaded the app in advance this is week three of training1st week could not get into the room tried for three hours 2nd week I got in no trouble and caught up even though missing week one3rd week spent two hours could not get in showed errorshowed incorrect url the link once copied and pasted showed safety links not the url tyoed it in myself correctly still did not get in said this link does not existenailed host she said it shows me in the room twice asked me was I in I said no kick me out I'll try again but don't think she did as the breakout room rang me on a break out interval to join a discussion so I told them I wasn't in went back to try againtrued downloading on the android tablet used link would not let me inchecked my email to ensure correct link did not work checked my WiFi was connected it was and out of the work browser to external one woul

It all started when on the second day of my use, I was unable to connect to a room, the preparing room kept refreshing and it was stuck there. I quickly uninstalled it and then again tried re-installing it. But it showed a promt that the setup file needs to stop running sessins to install it. I granted it permission, then it kept on showing the blank installer, where it was supposed to start download, it kept on loading for hours. I tried looking for any running plugins in task manager or sessions and found nothing. I tried searching on internet and cleared cache as instructed but it was of no use. I am currently using the browser version, but am unable to install the desktop application.

Hi All.  I'm trying to hold a meeting that will have over 80 participants and 4 breakout rooms, but I will be the only administrator.  Is there a way to have people put themselves into breakout rooms?  I can create and start and stop the breakout rooms, but I don't want to have to manage all the people deciding that they went into the wrong room and want to go into a different one.  Is there an easy way? Hopeful. 

cannot find a way to do this on the Connect web site. thanks.                   reed