Creative Cloud desktop

Subject: Bug / Usability Report: Automatic Adobe Fonts syncing of Times New Roman causing local system font conflicts in InDesignTo the Adobe InDesign Product Team,I am writing to report an ongoing, highly disruptive workflow issue regarding how Adobe InDesign and Creative Cloud handle the default system font Times New Roman on Windows environments.The Issue:Times New Roman is a native, pre-installed TrueType font (.ttf) on all Windows operating systems. However, when opening legacy documents, packaged files, or cross-platform files in InDesign, the application frequently flags Times New Roman as a "missing font." Creative Cloud then automatically attempts to sync an OpenType (.otf) variant of Times New Roman from Adobe Fonts.The Resulting Conflict:This background synchronization triggers an immediate system conflict. The Creative Cloud desktop app throws a "Font Conflict: A font with the same name is already installed" error because the system already recognizes the native Windows Tru

My Premiere Pro 26.3 just uninstalled itself yesterday, and today Premiere Beta 26.5 downloaded itself. Good thing all the settings were saved, I just uninstalled the "beta" and downloaded the stable one. Why did this happen? What's going on here? What should I disable somewhere so that things like this don't happen without my knowledge? I can provide relevant reports if needed.

Bonjour, J’ai effectué un paiement en me connectant avec le compte mail actuellement associé à ce compte. Hors, quand il a fallu créer un compte adobe, il n’y a pas eu de transfert de la formule annuelle payée au préalable et cela affiche (et dans l’utilisation des logiciels aussi) que je n’ai aucune formule activée. Qui plus est, je n’ai reçu aucun justificatif de paiement à mon adresse mail ou autre. Et pourtant le paiement a bien été effectué (vu avec la banque qui confirme que le montant est parti). C’est comme si temporairement deux comptes adobe avec la même adresse mail ont coexistés et que celui-ci avait écrasé le premier… 

I have Windows 11 on a Lenovo, and Creative Cloud refuses to install. I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc.. Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop? 

So now this is the new normal, and there is SO MUCH GOING WRONG that I can’t even describe how livid I am, that users are paying 80€ for a pack of apps that with each release get more and more unstable and unable to function properly at the most basic levels.For some reason, Photoshop is not accepting clipboard data coming from AI. Not as pixels. not as Smart Object, nothing.Having the layer as Smart Object is obviously fundamental for later edits.Using the latest PS version, on a M4 Imac running Tahoe 26.5.1.Illustrator is also behaving POORLY, but thats a matter for another report. 

If you use 4k monitors with a Macbook pro, then remove the monitors and just use the Macbook screen, your Adobe app windows do not resize to fit. Meaning, you can not see tools, additional windows, etc, whatever was expanded is now off the screen. Its especially bad in Premiere 2026 I have to force quit, restart the app with the option key held down to for clearing the cache. It’s an time suck and pita.

Hi there is a strange issue with generating videos it won’t generate at all 

I’ve recived an e-mail that my cancel plan request has been approved, but I didn’t asked for it. I’ve paid for 12 months, there are 10 months left but now I don’t have any active plan. Please help me, I don’t know why and how this bug occured 

My adobe creative cloud does’t show the beta tab. Although I reupdated the cloud version and delete cache.  What should I do to install photoshop beta?  

Good afternoon, the latest version of Photoshop has local deletion with generative AI on device. It needs to work some specifications -  Minimum Hardware Requirements. I have laptop MSI Raider 18 HX AI A2XWIG with Intel® Core™ Ultra 9 285HX, RTX™ 5080 16GB GDDR7. DDR 64GB. These characteristics are higher than recommended, but there is an error that there is not enough video memory. How fix this problem?

For a few months now, the Updates for any of the CC desktop apps have been, and are still, VERY slow to download. And then, it will stall out anywhere from ¼ to ½ way through the download.Adobe acknowledges this by having a “pop-up” message at the bottom of the screen stating there is a problem and they are working/trying to resolve the issue.I have cancelled the downloads, restarted the computer and restarted the whole update process but to no avail. I have done this multiple times and what is puzzling, is that after I do all this, I have to re-install the apps, which I was trying to update, and the download process (of installing the apps from scratch) works just fine … and is installed with the latest updates.It’s just the “Updating” process that has a problem.It is not my computer causing this as all my other apps run and update just fine … and it is not my Internet connection which speed tests at around 170Mbps DL / 40Mbps UL.So, Adobe … why is this happening? It is obviously at y

Hi,I have a 345.64Mb/s download speed fibre connection, and installing apps is becoming very, very hard due to the speed of Adobe Servers.I've been trying to get Photoshop, but it is taking as long as more than two hours to get 50% done.Network is perfectly working...Thanks!  

Audition updated today and now won’t open at all.  Windows 10. CC & Audition have been uninstalled & reinstalled multiple times.  We’ve also run all recommended checks & scans.  

I was having a persistent error in Creative Cloud Desktop "Libraries Sync Error. A problem occurred. Your library has been refreshed." I think the error was due to a corrupted file in my library. After trying a whole bunch of stuff I finally found a fix that worked. Note: This resets your libraries to their default empty state so you'll need to rebuild your libraries.1. Quit the Adobe Creative Cloud application2. Go into Task Manager/Activity Monitor and quit any processes that belong to Creative Cloud (not sure if this is entirely necessary but it doesn't hurt.)3. Go to the location of the library files:Win - C:\Users\<username>\AppData\Roaming\Adobe\Creative Cloud LibrariesMac - /Users/<username>/Library/Application Support/Adobe/Creative Cloud Libraries4. Drag all of the files out of this folder to somewhere else on your drive5. Restart computer and Creative Cloud Desktop 

Cloud storage is really poor. It doesn’t support drag-and-drop. You can only save a file to the cloud by opening it in an Adobe application and using the ‘Save As’ option.How do I upload a file – even an Adobe file – that I have on my hard drive to the cloud?El almacenamiento en la nube es muy malo. No permite arrastrar y pegar. Sólo abriendo un archivo con una aplicación de Adobe se puede guardar en la nube mediante "Guardar como".¿Cómo subo a la nube un archivo incluso de Adobe, que tengo en mi disco duro?

When I open the Creative Cloud Desktop app, the colours glitch massively to the point of often becoming unreadable - anyone else experienced this? The colours chnage and flicker as i move my mouse around the screen. Issue does not appear in a monitor view on OBS so I am thinking it may be an issue with Nvidia's RTX auto HDR feature as OBS forces SDR howeve rmy monitor is HDR1000. Using Nvidia Driver 576.52 on an RTX 3070.

I have been an Adobe user since ver 5 was released. Photoshop and Lightroom cannot be any easier to use these days compared to version 5. Adobe has done an awesome job AFAIC. However, there has been a lot of hate circulating in the media. I know they were not honest in the subscription licensing and allowing user to opt out without some hefty fees. One of the ways I think they can regain the trust is to lower the cost of CC Pro. Not sure any casual user can or willing to pay >$70 pm. Student and Teacher prices are $20 for the same pkg.  I hope Adobe can recover from the unfortunate set of circumstances. I really like their software. Just not the prices. 

This is using Adobe Fresco on an iPad pro 13inch (M4). My files weren’t syncing because my creative cloud storage was full. I cleared out my files, and the app started syncing again. Some files synced successfully. Many others are stuck with the syncing icon on. I can’t delete them or move them. Some have shown merge conflict errors and renamed the files. When that happens I can at least back up the file and delete it. But the others seem to be stuck in sync mode. I’m worried if I uninstall the app I’ll lose these files. What steps can I take to fix this?

Hallo Adobe, in den bestimmt letzten 6 Monaten läuft kein einziges Update für Applikationen mehr flüssig zu Ende. Immer bei etwa 47% geht nichts mehr und die Meldung "Der Fortschritt ist langsamer als gewöhnlich, eine Lösung des Problems ist in Arbeit". Ich sage euch, dass das in meinem Fall die letzten 6 Monate bei wirklich jedem Programm, besonders bei Photoshop, Photoshop Beta, Premier und Premiere Beta der Fall war und gerade bei Indesign. Das ist dann so langsam, dass die Updates die ganze Nacht laufen. Denn wenn man diese Updates dann abbricht, dann ist das jeweilige Programm nicht funktionsfähig und man muss es komplett neu aus der CC installieren, was zur Folge hat, dass alle Presets und Workspaces ebenfalls weg sind. Entschuldigung, wenn ich das sagen muss, aber das nervt extrem, denn der Mac ist dann blockiert und ich kann nicht arbeiten, weil ich danach auch wieder alle Presets wiederherstellen muss. Bitte findet dafür endlich eine Lösung, an meinem Internet liegt das gewiss

When I find out there’s an updated version of a Photoshop plugin I use (in this case Web Sharp Pro), and I hit Manage Plugins in Photoshop to open Creative Cloud--or if I open Creative Cloud directly, and go to Manage Plugins--the page takes forever trying to load, and ends with “Something went wrong. If reloading the page doesn’t fix the problem, please contact customer support for help.” and a Reload Page button. Hitting that button doesn’t reload the page though, it takes me to the Featured Plugins page, and there’s no way to open Manage Plugins and reload the page.When I search for the app to do the upgrade manually, it just gives me the Install button (it’s already installed, of course)--pressing that sends it to try and install the app, which fails after about five to ten minutes of trying.Once several weeks ago, after an update to Creative Cloud, it worked perfectly and the plugin was updated; but since then there have been several new versions, and I’m still on the old version.

Hi, i have purchased the adobe subscription and my creative cloud keeps getting stuck on Creative cloud is taking longer than usual relauch app, but it stays stuck on the same page even after relaunching. Additionally all apps I installed say that my subscription status cannot be verified and I am unable to use all create cloud apps. Help me solve this issue. I have tried logging out and logging in, I have tried uninstalling and reinstalling creative cloud and all apps, I have tried restarting my system but the issue persists in all cases.

Hello! For the past two days, I haven’t been able to upload MP4 files to Creative Cloud Library. Files will look like they’re uploading but then will immediately disappear. I’ve tried searching for the files to see if they might’ve uploaded to a different location unintentionally (which happens sometimes), but they are nowhere to be found in CC Library. These are small files, and we have plenty of other (and also larger) MP4 files loaded into CC Library already. Within this same timeframe, I also uploaded image files to CC Library without any problem. So, I’m not sure why this issue with MP4 files is now occurring. Any advice or help is greatly appreciated. Thank you!

When rendering a Premiere Pro project, trying to change de “Performance” option to “Hardware Encoding” is not possible as it is greyed out at “Software Encoding”Premiere Pro settings, although this happens both on Media Encoder and Premiere ProI have tried Main profile with 4.1 and 4.2 levels as sugested by searches, but none of the combinations of profile and level seems to enable it. CUDA rendering seems to be enabled, but it is also greyed outHardware rendering enabled at Media Encoder Media preferencesThis happens both on Media Encoder and Premiere ProI have a Nvidia 4060ti GPU, latest Studio Drivers, CUDA Toolkit instaled (I even did a gpu driver clean install with ddu), reinstalled premiere and media encoder, and nothing seems to change this.I can still use render with nvenc through ffmpeg, wich tells me that the problem might not be the GPU itself. How can I solve this?

I was really confused about my CPU fans working all the time even when the system is ideling, with no apps running (Win 11) I checked the taskmanager and there is a task running with the name of “node.exe”. if I close that task, the peaks of my CPU immediately come down and the system gets quiet… until some seconds later the task is started again and leads to performance peaks in the first 4 Cores of the CPU.The node.exe is located in this folder: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libsI just moved it to somewhere else, so it couldn’t restart and voilá, when I kill the task once again, the system stays quiet. the red line marks the time I shut down the node.exe taskGuys, I have this with my home machine, and the PC at work. If this is common for all CC users, it’s a severe waste of energy and maybe CPU lifetime.If the Creative Cloud App is running, there is another node.exe running, located here:C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libsBut th