Creative Cloud Services

Hello, When I am sharing my photography portfolio it continues saying my old business name on the link. I have gone into account settings and edited everything to say the new name but the problem persists. The new name is the logo the old name is the part at the bottom. thanks for your help 🙂 

Hey,Not sure that this is the place for my question, if not then I would be happy to be referred to the appropriate place.My storage space is full, but I don't see any files in sync and can't be deleted either.It is not possible to see files either through the browser or locally on the computer.Does anyone have an idea what to do?Thanks,NISSIM

I Love the Adobe Portfolio sites & the Lightroom Integration!However, In the theme I've chosen Matthius (due to lightbox text behaviour in DT & Mobile pages), the Navigator colors make No Sense!Let me explain. In two sample sites on your Examples (https://portfolio.adobe.com/examples/), several of the sites navigation text colors, are logical.The title of the active page is different. This of course gives visual confirmation of where the user is in the site.https://adriendezalay.com/https://elliesheridan.myportfolio.com/HOWEVER, on other sample sites the logic does not follow.https://re.myportfolio.com/https://unequalscenes.com/On both my test sites, the colors also are not following visual confirmation logic.(Please excuse the mess. I haven't created any custom collections in lightroom yet to import so the imagery is just from just what was available. Plus every time I reset the theme I lose stuff I was working on.)Going to the home page ofhttps://cxg1398879.myportfolio.com/In

I've got photoshop/lightroom ect installed on a seperate ssd in my PC. I had to wipe my C drive and reintall windows. I reintalled the Creative cloud app and I can't seem to link the previously installed apps. Is there a way to do this without having to reinstall?

I'm experiencing a really stubborn issue with my Adobe Creative cloud desktop app, Enterprise account. First off i saw a while back that my files were not syncing anymore so i reached out to customer support. They told me to remove some folders/files and restart the app. Did that, no results. After that they basically told me to uninstall everything using the CC cleaner app. I even deleted the previously synced folders from my Mac. Installed again; no dice. After this i decided to create a new fresh user account on my Mac and installed everything new. Voila, problem solved. I went on holiday and came back. Logged into my macbook (on the fresh account that worked) and now the issue is back again. Customer support by chat is really spotty and repeats the same solutions all over again everytime i contact them which is really frustrating. Does anybody have a solution for this issue or perhaps is experiencing the same problem? I created a logfile but support tells me the

My adobe account expired and I thought of making another personal account its primary email for my portfolio to stay published, but I wasn't sure if doing so would affect the exisitng portfolios of the new account in any way?If you could let me know I'd appreciate it a lot 🙂

Hi!  How can I find Cloud Documents locally? (not Document Clouds, I mean the files created in for eg Photoshop on iPad that I open on my desktop too). I know they are automatically saved to the cloud, but I can make them offline, so they should appear somewhere locally? I need to batch download my cloud documents to make a backup on a harddrive, but there doesnt seem to be any solution... Thanks in advancePeter

Hi Adobe  I am Adobe product consumer from long long time, recently had found my Laptop giving issues, also my laptop its protecte with antivirus; but after the internal analyses we have found all the unknown connections and the illegal reclaim from your system administrators into my systems also placing a bugs and virus;  all of it registered unto your companies logo; And elsemore. My account has been remove from adobe very rare and weird trace as I am unable to access my own account made out about 15 years ago. So I need and explanation please.

I've been trying for 5 hours now to add space to my Adobe cloud because it says I'm out of space.  I can not get hold of any real persons, only the online assistent which just leads me in circles.   I tried to add more space and got this error:   I have no cloud document and yet Adobe tells me I am out of space.  I get the same error when I try to switch to a new plan.   Adobe tells me I have no cloud documents but then it tells me I am out of cloud spacw.  I just don't get. I realize that Adobe probably has way too may people trying to get help than they can accommodate.  Some how they need to come up with a better help system.  This so called "help" system is so frustrating, it just goes around in circles with system errors and no real solutions.  Sure, they posted a phone number but that's not what I want or desire.  They help system needs to be re-thought so that uses can get the answer and not be led in circles.  So very, ver

Bonjour, je suis désespérée je vous explique :J'ai un problème avec myportfolio, depuis que mon abonnement étudiant a pris fin, je ne peux plus y accéder. De plus, il a été mis offline depuis le 5 octobre, malgrés le fait que j'ai pris un nouvel abonnement. Impossible de le retrouver.... mon compte et mon adresse mail est pourtant le même... mais il semble avoir totalement disparu...Sur la photo jointe on voit bien qu'arrivé sur la page de Myportfolio je ne peux rien modifier, juste repartir de zéro.... Quelqu'un aurait une idée ? Merci d'avance.

Creative Cloud will not update and I can't uninstall because the uninstall doesn't work. I also can't sign out of cc as the option is greyed out. See pics

Hello!Why did I get this message?xxxxxxxxxxxxxxxxxxxxxxxxxtel. xxxx[xxxx]Undvik personnummer och annan känslig information/personuppgifter i e-post som skickas! Läs mer om GDPR och behandling av personuppgifter: xxxxx   [Moderator] [personal information removed per policy -  https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467 [This is a public forum, not Adobe support, please do not post personal information]  

I cancelled my Plan on 24th September and still haven't received the refund even after complaining multiple times on customer support. They keep sending invoice but I did check with my bank multiple times and no refund from adobe has been. created. Pathetic custimer support no one responds and end chats without solving the issue

nothing has happened and I don't know how to get to the support page.I want to buy/free trial something , but I cant

Within the last 2 weeks my Macbook Pro refuses to go into sleep mode. After much searching I found that others have similar issues. If you open Activity Monitor it shows that in the column "Preventing Sleep" Creative Cloud is listed as "Yes". I discovered that by opening the CC app and chosing Preferences/Sync and turning Sync OFF then back ON then closing preferences and the app, this disables the prevention of sleep and the computer operates normally UNTIL I shut down or restart. When the computer restarts, I have to disable then enable sync again so the my laptop can go into sleep mode. I have reprodeced this several times. This does not happen on my desktops. Anyone else have this issue? Is this just waiting for an update? Any feedback welcome!

I created a firewall rule to allow creativecloudset-up.exe on all ports. For whatever reason the firewall still prompts creativecloudset-up.exe to access the internet. Now Adobe has it so that creativecloudset-up.exe, while trying to phone home, scans hundreds of ports trying to accomplish this. So when my firewall prompts me, the service has already scanned 20 more ports trying to access, so that when I click "allow" it's no longer trying on that port. So this causes me to have to click allow a hundred times trying to catch up, which is impossible. Please, this a PAIN. There is NO reason to scan ports that fast, and that might be why the service is being considered a risk? How do I address this so that I don't have to click allow a hundred times? 

Hi!I just downloaded the creative cloud to install lightroom on my mac book, but at the apps tab it says: You don't have access to manage apps. I found how to change ServiceConfig.xml, but I could not find the Configs map under  /Library/Application Support/Adobe/OOBE. Thank you for your help in advance 🙂 

Windows 10 user. Two days ago my PC crashed and a technician had to wipe my drive and reinstall Windows. Today I logged in to Adobe CC, downloaded the desktop app and the two programs I use most, Illustrator and InDesign. In the desktop app, I clicked on files. It says I have no files in the cloud. I thought I was going to faint. I hope that's not true. There was years of work there. My business. Hope someone can help me. 

Hi there, I had my portfolio on a private free account, and now i have second account for work to use adobe product.Recently i tried to acces my private account to add a project and i am getting "You do not have access to this product"What should i do ?I message adobe - but no response... Thanks for help

Bonjour, Je viens d'acheter une license pour LR et Photoshop.Cette licence sera installée sur un ordinateur pour mon employé (photographe)Je souhaite lui laisser l'accès à LR et Photoshop mais souhaite bloquer l'accès à Creative cloud via mot de passe. Est-ce possible et si oui de quelle manière ? Merci

I'm already subscribed to the photoshop. I've been trying to change my subscription to include all apps but my payments keep failing. I've tried using different browsers, credit cards nothing seems to work. I'm from India. Does anyone else have this problem?can someone help me with this?

Creative Cloud Files icon changed recently after some updates of Adobe CC.Weird looks, I opened support but assistances told me like this.Its a default icon after CCDA UpdateTo change to Folder icon :system preferences >> extension >> finder >> coresync helper should be checked inWhy this ugly file icon is default?My mac already turned on coresync helper extension and already tried to clean install Adobe CC using Cleaner Tool.

I've permanently deleted everything in 'My Files' in Creative Cloud, also several years of photographs from Lightroom but I'm still over my limit for storage (100GB). These deleted photographs will be available for the next 60 days, so perhaps they are still showing up in total storage. My problem is that even when they're gone I suspect that Lightroom will set about syncing my photographs all over again. I no longer use Lightroom Classic as it was doing something similar on my hard disk, collecting images and, I think, generating thumbnails of them.So perhaps it would be possible to still use Lightroom CC but somehow prevent it rounding up all my photographs from my hard disk?I know this question has been asked before but I haven't so far found a solution in the various discussions. I guess I'm trying to stop Lightroom doing what it's designed to do.

When accessing my portfolio, my chrome says: Sorry, our service is currently not available in your region After I contacted and submit a request in the portfolio help centre (Submit a request – Adobe Portfolio Knowledgebase & FAQ (myportfolio.com)), no response send to me. Anyone knows?Help me to solve this.Thanks!

For the last week or so, my attempts to upload photo files from my Samsung Galaxy S22 Ultra have partially failed. One or two files will upload normally, but all the rest just get marked UPLOAD FAILURE. Before this began happening, I was able to upload many files, but am still only using a tiny fraction of my total Adobe Cloud storage quota. The phone has Android version 12, Creative Cloud app version 6.6.0. Hundreds of GB of free storage on the phone. Great 5G network connection. It has no other malfuctions that I've seen, and all software has been updated. Any clues about this? Is there a log of file upload failures stored anywhere for me to see?