Creative Cloud Services

Over the last few days I have become aware of some odd behaviour in my adobe account and I am concerned that either my account or my computer might have been hacked. Under my signed in activity and register devices. I have tried calling customer support and they transfer me to the Technical department and I was told to call back in three hours because the technician couldnt  see the information, he honestly suonded like he had no idea of what to do, well I called back and to no surprise they didn't answer. I have changed my Adobe password multiple times and enabled 2 step verification. I have also scanned my computer with various antivirus and antimalware software without anything significant being detected. Has anybody else experienced anything like this? I don't know what's going on here and would be grateful for any advice.

I was invited to work on a team project. At some point all of the files unsynced, but have since resynced expect for one file. The Premiere Pro project file that the edit lives in. Entry level tech support is making me run in circles and not listening to my request to escalate the support level.   Does a file just delete itself? If so I suggest no one use syncing until it is made to work properly. If project files can unsync and delete themselves then Adobe products are seriously flawed while making thousands of people dependant on them for work.   How can I get Adobe to go look on their end for this file, instead of base level suport telling me its deleted or to use my search bar in windows? (really?)   Don't believe me, google: adode sync issue, and see how many results there are.

Hello. I am very frustrated because my cloud storage is running out, and by contacting an agent they told me there is simply not an option for mass deleting files on the "Deleted" folder.I have thousands of files there piled up over the years, and I can't do it manually, it's simply not possible.Why isn't there any option for this, I simply cannot understand it...In ALL othe cloud based services there is an option to delete trash, so to speak, how can Adobe doesn't have this?? It's out of my mind... Any help?"Thanks

I got 7 (seven) different notifications just for a Creative Cloud.exe update on Windows 10 and one notification for other software updates (PS, LrC and Camera Raw). Please see the screenshot, "güncelleme mevcut" means "there is an update". What is the reason behind these 7 different notifications?  

Hallo. Ich habe ein neuen Adobe Abo mit eine neuen Email Adresse abgeschlossen. Jetzt wollte ich nachfragen ob es möglich ist alles Einstellungen vom alten Adobe ID (Cloud) auf das neue zu übertragen. Danke in voraus. 

I rely on the Creative Cloud app (Mac) to alert me when updates are available for my installed products. However recently I have started getting the red dot (notification) only to find that it is a purely promotional message from Adobe.  I cannot see any way to opt out of these messages which I feel are just a distraction/interruption and not in line with "expected" (and important) notifications. If these were emails I could opt out. But with the Creative Cloud app - can I???

Hi, We have a client that currently has an Umbraco CMS for the site we manage and is becoming a marketo customer for other (newer) websites they are hosting using Adobe CMS. Umbraco lists Marketo as a potential integration but I cant find documentation on how it is done and how much you get out of it. Can anyone help? Thanks, Chris

Good day,Adobe Creative Cloud Desktop keeps signing me out and, when I attempt to sign back in, it continuously says "Restart the CC app, or reboot your computer"; I end up alway having to reboot, the restart doesn't work. ever.It happens so often it's extremely irritating now. I see from old posts that the issue hasn't been resolved. Users only confirm that it happens to them too.

Hello! Two weeks ago, I decided to change my video application plan (Premiere&After Effects) to the Creative Cloud plan, which has all applications included. While I changed my plan, I realised that I do not need my other Photography plan anymore, since it is all in the Creative Cloud included. When I tried to stop the Photography plan it said that if I would stop this plan now, I will lose all my data from Photoshop/ Lightroom/ etc., so I tried whether I can indicate that I have a plan where it is all included together, but it did not work out.  Do you have any idea how I fix the problem? I obviously do not want to double pay for the photo-applications..

hello! 16.11 I was refunded 772.80 rubles for the cancellation of the subscription, and then for some reason they were debited from the card. I think it's a glitch. Please specify and make a refund

My Creative Cloud say that it has used 21Gb of 20Gb of storage and I should upgrade, yet there is not one single file (only one empty directory) in both the local Creative Cloud Files folder and the assets.adobe.com webwhat can i do to solve this?regardsDavid

Hello, i have passed the AD0-C101 exam, and i want to apply for the Adobe Certified Instructor membership. I have sent email to trainingpartners@adobe.com, but still cannot get any response...is there any way to apply the ACI? thanks 

Hi my cloud storage shows 10Gb of my 20 GB being used but I don't have any photos stored in cloud storage can anybody advise why this is the case

A colleague's Adobe login is his school email address (he bought Adobe CS for his course). I need him to be able to access some of my files and assets stored in my libraries for collaboration on projects. I would prefer to use his company email address (rather than the school one) for sharing those assets to avoid a big re-do in a year or two time when he graduates college and loses that email address. He has set his work address up as a secondary address in Adobe, but cannot log in with it (it says incorrect password when he uses the same one as his primary address). Is there any way that we can have it so that he can use a work email address to share folders of files and libraries?If I send a share link to his company email address, he does not see the folder, yet he sees anything I have shared with his college email address.Our plan it to move all our company marketing assets to CC for easy editing and updating by two people, so I need to be sure that we can never 'lose' access to a

I recently upgraded my macOS to Big Sur v11.6. Since then, my battery life has been shocking and my fans have been constantly on at full speed. I spent over an hour on the phone with Apple support. They identified the issue to be clearly and absolutely the fault of CCLibruary.app. Using Activity Monitor, they identified that CCLibruary.app is constantly using 100% CPU time and deduced from that, that the constant full running of fans was due to this app. Force quitting this app in Activity Monitor resolved the issue. Absolutely confirmation that the CCLibruary.app is responsible for this issue. I found this thread on the Community "CCX Process" & "CCLibrary" CPU at 100% not yet resolved (Jul 2021)"(https://community.adobe.com/t5/creative-cloud-services-discussions/quot-ccx-process-quot-amp-quot-cclibrary-quot-cpu-at-100-not-yet-resolved-jul-2021/td-p/12212206). Clearly then, this remains an issue. The above thread suggests that AdGuard is the issue. I do not have AdGurad

Hallo und guten Tag, leider gibt es anscheinend keine andere Kontaktmöglichkeit.Geräteaktivierung funktioniert nicht mit MAC-OSX und Windows10 unter Bootcamp.Obwahl es ein einziges Gerät, wird dies immer als zwei Geräte erkannt!Beste Grüße

I'm delighted that Adobe offers a way to bring graphics from my multiple CC libraries into PowerPoint. While right-clicking any graphic within the CC libraries panel and selecting "Place Graphic" works as expected, selecting "Place as Vector" does not. This is unfortunate, as most elements in my CC libraries are vectors (and I want to preserve them as vectors within PowerPoint). Has anyone successfully gotten this to work?

I'm using a 2016 16 inch Macbook Pro running Catalina 10.15.7. It appears that an update has occurred that has caused my computer to ramp up the power/energy consumption which makes the fans very loud and noisy. I think CCXProcess might be the culprit. When closing it, the fans die down, but of course it comes back on after a minute or two. I did not have this issue before today so something has changed. Please help. Thank you! James 

I  accident turned a whole "work" file with multiple documents in that file to Adobe files and I need to turn them back to pdf format. Please help 

Hello. I was trying to create second portfolio work but when i tried to upload my images, I got a message that, 'Sorry, something went wrong. You will need to refresh the page. Refresh page' from adobe. Can you explain why? Thank you

I opened my laptop to continue editing, but when I clicked on my photo, a box came up asking me to "try" or "buy".  I already purchased a plan, but I can't seem to login.  Please help. 

I've created several paragraph styles in InDesign and moved those styles to a CC library then shared that library with my design team. After team members accept the invitation to share the library, it is available to them. Once they click on any of those styles to apply them to text the style will populate to the paragraph styles pallet.That all works fine but what I would like to do is to be able to edit any of those styles, or add or remove styles and have them update to everybody who is sharing that CC library without having to tell everybody to make sure they go back and click the style after it's been edited.Is there not a way to have paragraph styles in a shared CC library sync with all members who are sharing that library? If that is possible, I can't figure it out. I've read everything I can find on this topic and nothing addresses it specifically.Anybody?Thanks in advance. 

Hi!To start with, I tried all the tricks I could find on the net. Both those recommended by Adobe, found here, and those in the darkest corners of the internet (don't ask what I saw by the way).The problem is the standard, infinite loading CC. I encontured it once last year and it was solved, but not this time ...At the moment I have a new Windows 10 system (an act of desperation made me trow everything to trash), no Adobe software whatsoever and the inability to install it through a non-working Creative Cloud, and I need the latest versions of Lr, Ps, AI, Ae, Pr, Me ASAP - at the same time two days delay in my work by fighting this crap, which I am fed up with.Is there anything new that is causing the installer and the application to crash/not load with a message that it took to long and twó options "exit" and "repair" - both without any effect? Any new solutions?I will add that on my laptop with exactly the same system, the same updates and the same internet connection everything wor

I can't use my Adobe Creative Cloud license because there was a "payment error" - I suspect caused by a change of address.  Online support tell me they can't do anything and told me to ring 0207 365 0735.  I have now been on the phone to London for over an hour listening to music with no clue as to when somebody might get around to picking up the phone and it's not even across a lunch break.Who can I write/complain to?Adobe Customer Support is seriously broken.I click on the "Edit my billing details" link on CreativeCloud and all I've ever got is "Error. Please call xxxxx".Over an hour on hold at the customer's cost (phone calls to London are not cheap) is completely unacceptable, especially when there is no clue given as to where in any queue you are.In the meantime I can't do any work.  Does anybody have an address I can complain to?

Hello everyone, first of all i dont know where to put this comment because thers no space for adobe portfolio. My question, is where in adobe porfolio I can make adjustments in the mobile version, because in my computer everything is fine but when you see the porfolio page in the cell phone the buttons are to big, the images to small and it doesnt have the same nice view as the computer, also the menu i want to change the backwround on mobile version and i dont know where to change that, can someone help me please porfavor porfavor.