Creative Cloud Services

Simply put my Library panels no longer function, they can still be acessed online through browser. I have reinstalled, repaired and attempted all fixes provided on adobes help page. (also had an Adobe screenshare employee go through all these for me aswell.) If I had to guess this is a issue related to my wifi (router) settings or firewalls as not so long ago I was attempting to open a server through my PC for hosting a Videogame lobby. It may not be the cause but it seems likely and highly suspect, any tips?    

Good morning. Since 2 weeks i'm experiencing the following. On startup of my computer (iMac 27 inch, BigSur 11.2.3) The Adobe Creative Cloud gives a message that there is a problem and that is neccesary to download and install the Creative Cloud app. I've been updating the Creative cloud app every day but the message keeps coming back. All apps are up-to-date. What can i do to prevent the message from coming back every single day. ThanksRoger

Hallo Ihr Lieben, evtl kann mir jemand helfen. Ich habe Lightroom und Photoshop als Testversion gestartet, also mich bei Adobe angemeldet usw. Bei der Installation von Creative Cloud verlief zunächst alles normal. Doch wenn sich das Programm öffnen soll, keine Chance. Es lädt und lädt und lädt. Es geht nicht auf. Die ganzen Hilfen habe ich bereits ausprobiert.. Ohne Erfolg. Hatte jemand so etwas schon einmal und kann mir helfen? Danke. LG

A week or two ago my CC student subcription ended. I realized this happened when I tried to log into photoshop and it told me I was using the free version and that I needed to start a free trial or purchase a subcription to use it further. After promptly renewing my subcription, I logged back into photoshop and tried to open a file... only to realize it, along every other CC file I have ever created, was gone from my computer. Not only that, but my files are gone fro my online adobe library as well. I am confused because if I save my files natally they shouldn't just go missing from my conputer, right? Has this happened to anyone else? Are all my files lost forever?? 

After installing CC there appears a Send as Adobe Document Cloud link. The item sports a (?) link which links to a none existing page http://community.corp.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Acrobat_DC&l=en_US&id=AdobeSendP… Could some tell Adobe that there is a bug ? In the mean time how do I get rid of this nonsense?

I encountered this exact same problem, as all my Creative Cloud files disappeared today. It was months of work and I am extremely frustrated and upset to lose my files. I am also shocked to see so many fellow users had an even bigger loss of files.   I already tried everything I read, and unfortunately, none of the lost files were in the recycled bin or deleted folder. I am following Warner's instruction and will send in my log files to  SyncForum-Communication@adobe.com   The lost files are extremely important to me, and I will need to recover them, and I truly hope you can help me.   Thanks, Rena

A few days ago I got logged out of both Creative Cloud and Photoshop. It took a while to log back in because I have 2 adobe accounts, and I first logged in with the wrong account.I know it is the wrong account because there was no monthly plan, and that account's free trail ended. No worries, I logged back in with the correct account. When I did, Photoshop seemed to work as usual at first impression. It is indeed the right account, because it has the monthly plan, and without purchashing Photoshop does not work, yes?When you open Photoshop, the homepage shows your recent files. However, I noticed that these were a week older than my most recent files. Turns out, these files were all recovered files.When I looked into my cloud documents tab, all my cloud documents were gone. I called Adobe Support and they told me to try looking into my Creative Clouds using different methods, all with no luck.The support guy said that I never saved ANY files onto my creative cloud, and that I must

Hi.A message came up on Adobe Creative Cloud stating that there was a problem with the software and it needed to be reinstalled.  When I tried doing this, a message came up saying that there was a problem with the installation process and this took me to the troubleshooter page, where it told me the software was not genuine.  I am confused because when I purchased Creative Cloud, I got it directly from the Adobe website so I do not see how my Creative Cloud is not genuine.  Is anyone able to help me?

I need help. I have a new MBP 2018 and recently Core Sync is hogging resources, turning my Mac into a frying pan. Constantly chewing up 100% CPU on Sctivity monitor and firing up the fans. I have closed all processes, uninstalled CC with the official Uninstaller as per previous answers with this issue. Reinstalled and boom, 100% CPU usage. When I'm not plugged into the main I'm lucky to get 30-45 mins battery time with Core Sync running.Any help would be appreciated.

Creative Suite installed a bunch of auto-running programs like update checkers and core sync. Now that I just found out Core Sync was the culprit hogging the CPU at 100% and draining the battery (this is on OSX) I am looking to disable it altogether — or more precisely, prevent them from running on startup. I'll run the updater manually and don't need to sync stuff to a cloud that don't use. What's the best way to do disable these services?

With my macbookpro I work in many monitors setup conditions: at home, at office, around.At home I've a 27" on the right, at office on the left, around no monitor connected.Any time I change place my adobe applications don't detect the different setup (mac os does) and arrange windows and tools in a crasy way and I have to reset the all setup.Any way this can be solved?Thx!

Hi!My problem is started a couple weeks ago, all my Adobe apps that I use (Photoshop, Illustrator, InDesign) are frozen, when try to export my work and click to Save button. With command + S I can save the .psd, .ai, .indd file but the exporting dosen't work. I'm working on Macbook Pro 2020, laptop and the apps are up to date. Last time when I was in this trouble I deleted all the apps and the Creative Cloud and it solved this problem. This takes too much time and all my preferences are gone. Now I tried to repair the CC, but it doesn't help. Does anybody know a better solution for this problem? Thanks,Reni

What is the process for becoming Certified in Adobe Creative Suite?   

Hi, there is a mysterious new Library folder on my Documents folder after the last Creative Cloud update on my brand new iMac mid 2020 with Macos Big Sur 11.2.2 installed does anybody knows how to delete it? and if it is safe to do that?Thanks

Hi! the Cloud is always chashes, since i updatet on Big Sur, so i cannot work anymore! Adobe support fixed it once but it worked only one day; after that, it was impossible to work with any application so i often removed all of them and reinstall the cloud with the few Apps i need. It is such a mess - Adobe support means it is an Apple problem, Apple means the computer is so slowly because of Adobe. Please help me so i can use the Applications i need again!

Good afternoon, I am a long time user of adobe products and seem to be having a problem that I can not fix. I can not log into the creative cloud desktop app. I have read many threads about to fix this issue, the only problem is that all of them require you to sign-in to the app. I have tried to uninstall and reinstall, however, it tells me that i have to uninstall all the programs that require the app to run, ie: premiere pro, photoship etc. So, I go and try to uninstall those, but for the uninstaller to work, it has to log into the creative cloud app. This is very frusstrating. Any ideas on how i can uninstall and reinstall?

Bonjour, Par quel moyen puis-je contacter Adobe par mail ou chat ?Merci pour votre aide. Sabine.

I've created a couple of websites using Adobe Poertfolio and I'm pleased with them andv the app. But how do I add a downloadable pdf to the site. I've converted it to a jpg and put it on the site but it's not the answer I want. A pdf can have links in it and is preferable to a jpg for a document.

Hello there! I just installed the Creative Cloud application on my PC and Mac. I had no problems logging into the Cloud on my PC and I was able to download programs like PS ect. Then I tried to log in with the same account into the Creative Cloud on my Mac and I get a Message saying that there was an Error and that I should try logging in later. I already checked and tried out some stuff. First I restarted my Mac, then I reinstalled the Creative Cloud. Then I logged out of the Cloud on my PC. I also made sure that I had only activated my Adobe Cloud on less than two systems which of course I had because I just bought the cloud and just activated it on my PC. I just updated my Mac to Big Sur as well to make sure that there wouldn't be any compartability problems. Right now I just don't know what else I could do. If somebody could give me some advice I'd be very thankful.  Much love

Hi, my daughter is trying to share her art portfolio for an university application. She has made it public but the UNI can not open it. They do not have Adobe. When we have gone back into setting we see that the adult content has been ticked and the administrators has deemed it to contain mature content - it has 2 life drawings?? What can we do ?? This is urgent, because if the Uni cannot open it - her application will be denied. Second question, can non- adobe/behance subscribers view a portfolio? Thanks 

Hello everybody, currently I noticed multiple problems in different Adobe applications such as: - Impossible to export or save as in InDesign, simply nothing happens- Impossible to save as in Photoshop, dialoge shows up for cloud or lokal, after clicking lokal nothing happens- Cannot load images to Muse slideshows, a click on the load images button (the little folder) nothing happens And that is probably just what I found since I stopped working after I cannot do what I need to do. This is for the last three days without any changes made to the system. I run CC on a Mac with Big Sur and the latest versions of the applications. I hope this will be solved soon, otherwise I will have to look for alternatives to Adobe applications with constantly new problems showing up. Way too expensive for not being able to work with it!

Добрый день пытаюсь установить Adobe Creative Cloud и выходит ошибка Точка входа в процедуру GetPackageFamilyName

Macbook, Parallels 16.1.3 is installedI use also Adobe products on my MacBook. For this I have to use the Adobe Creative Cloud App.Since 1 year the launch and use of my Parallels VM (Win10) most times kills then my Adobe Creative Cloud, which has then to be reinstalled new.Somehow these to programs are not working properly side by side.I'm the only one who has to reinstall Adobe Creative Cloud every 5 days?Thanks

Saludos, Comunidad.Por favor si alguien sabe que está pasando, he tenido múltiple crash, hasta el iCloud desapareció una vez y me pidió reinstalación.Cuando fui a solucionar como recomienda Adobe las fallas me encuentro que no veo algunas carpetas y apareció un usuario que tiene dentro de su carpeta acceso a mi iCloud.Por favor quien puede ayudarme a solucionar. No puedo ni siquiera desconectar un usuario que no soy yo. (Chrome Mac OS X / Mar 20, 2021 / La Paz Bolivia.) Mi máquina es iMac Sobrities Atento a la ayuda.Gracias    

Hi Whenever I want to log in to Adobe on my web browser to use Adobe Spark, my chrome browser keeps going into a refreshing loop that continues indefinitely. This doesn't occur when I use incognito mode or Microsoft Edge. Is there any way to fix this? Thanks