Creative Cloud Services

Has anyone tried sending a link to a shared folder containing mp4 files and found that clients using iPhones or iPads can see thumbnails of the individual files but can't actually play the video previews? My clients were loving the ease with which they could sign off work from wherever they were using their Apple devices but now no one can see their graphics. Very annoying !!J

Hello everyone!I use Adobe XD on iMac mainly. Once I save to creative cloud, the file is saved on iMac but does not sync on Macbook?Any ideas on how to resolve this issue would be greatly appreciated Thank you![Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

После выключения/включения любого из слоев файла .psd пропадают все слои. Выключаю любой слой снова - слои появляются, через 2-3 секунды снова пропадают. И так пока не обновишь страницу, ничего не видно. После обновления страницы снова любое действие со слоями приводит к выключению всех слоев. Пробовал на браузерах Google, Mozilla, Opera - везде результат один и тот же - не могу работать со слоями.Как это исправить?

Hello all. I have the Adobe Photography Plan (20GB) and mostly use Lightroom Classic CC. I was recently notified that I am out of cloud storage. I realized that all of my photos that I was taking with my iPhone were being synced to my Adobe cloud storage. I turned this off for the future, but I still need to clear out storage space in my Adobe cloud. When I go to delete a photo, that scary box comes up that says it will be deleted on all my Synced devices. I'm pretty sure the photos are all on my computer/phone (I also use Apple photos and have iCloud storage), but I'm afraid that since they are "synced devices", that they will be deleted! Help!

HiSomehow one of my InDesign CC libraries has been deleted. When I try to recover the elements from my deleted section in from the Adobe CC library admin page it doesn't say where to fint the recovered files. It just says that the selected file has been recovered. Does anyone know where to find the recovered files. Or even better, is there a way to recover the whole library that was deleted?Hoping for help/Jesper

Hello,Is there a way to share my all libraries at once with other team members?Thanks!

I'm 6 days into my first yearly subscription and I can't for the life of me get creative cloud libraries to work, It worked fine the first time i had the app open but the next day nothing,  I've spent the last two work days slowly following all the 'how to fix it' suggestions (uninstall/reinstall, sign out or in while doing it, all the tips on the 'Creative Cloud Libraries panel doesn't load in desktop products' page)  i could find but mostly keep getting sent back to the same creative cloud libraries panel doesn't load help page.What the heck am I meant to do to fix this? this problem solving for something I've only just bought is starting to drain me mentally

version 14.0.42.14Windows 10IphoneI am unable to view cloud documents in mobile app, when I am in the web browser I can only see the file in the synced folder and not in the cloud documents folder. The documents show as being in the cloud documents folder when saved as .xd in cloud documents on the desktop app. I have creative cloud, mobile XD app and desktop XD app all linked through same account. I am getting nowhere with the help docs or forum discussions, I have spent a great deal of time on this now. I have sent messages to the Adobe Staff however haven't as yet heard anything back at all. Please help.

Ex: When I choose to share a document, let's say from within XD, it eventually ends up in the Cloud documents under Files, however there are no content in the files. When I open the XD document from the clouds document section I only get a blank document. There's just a white square. What's the purpose of shared cloud documents when the files are not there?!

I´m trying to delete some photos from my cloud storage. I just receive the message Can´t delete - Unexpected response: 500I´m running on PC, and I have tried both Firefox and Chrome with the same result.

HiI have tried to figure it out by myself but didn't work. Maybe someone here has some idea?Every completed file I save into my CC folder which is constantly synchronised. It's great. But after deleting them from CC folder on my PC they disappear from cloud too. Is there any way to stop it? Hoe to keep files on cloud without keeping them on PC as well?I am considering switching synchronisation off and doing manual upload to the cloud but it's the last option to use. Maybe I could move uploaded files to different location on the cloud or whatever else to keep images only there?Thank you for any help.Kind regards.

My wife and I have separate profiles on the computer, but we both use my CC account. Can we sync our CC Files into the same folder on the computer (on a larger media HDD for instance) or do we need to store them separately in our C:\Users[username] folders? Would prefer former since it's a larger, multi-TB HDD with the C drive being a smaller SSD.

Hello,I am having the issue with my CC Libraries. I can see all my colors, text and shared graphics but when I try to drag a graphic out of the box to use it I see a error message that reads the following:Either the file does not exist, you do not have permission, or the file may be in use by another application.I share this particular library with a couple of people in my company but I've never come across this issue. I am using the latest CC InDesign program. Funny thing, there are some of the graphics from the CC library that are already placed on some of my spreads and they're fine to manipulate and then there are a couple that show up as missing links? This is happening in several of my InDesign files. Not just one project. Any advice? Has anyone else had this issue before?Oh and I have both exited the InDesign program and turned it back on as well as signed out and back into my CC account.[Moved... Creative Suites forum is for OLD software up to CS6... Mod][Here is the list of al

HiI am trying to activate the file syncing for the creative cloud, but it's not working and and only shows me a cryptic error dialog:"Retry" and "Restore" fail and only return the same dialog. So far only "Turn File Sync Off" is the working option, but of course that is disabling it. I didn't change any of the settings after installation and i already re-installed CC twice. These are the default settings:What can i do?

I can't get fonts or files to sync. I just get the spinning wheel forever. I've tried uninstalling the cc desktop app, cleaning, and reinstalling. Still doesn't work. I followed all the steps outlined hereCreative Cloud Files Not SyncingBut it's still not working. I'm able to access my files online (and even add new files that I was able to share), it just doesn't sync with the desktop. The fonts from typekit are not synching either, which is a real problem. The Fonts tab in Assets just spins forever and in-app I get a "Typekit could not find any matching fonts" message (in the top corner is a "Typekit is off" notification).I'm running windows 7 with CC 2.2.0129

Hi,Am recently using creative cloud folder, I did store a folder with large content.I noticed that when I change a folder name, and then opened it in another computer which has it already, it does download the hole content of the folder again.Which takes a lot of time in case of rearranging large folders.Regards,

When I go to Adobe Creative Cloud , I see old assets that I made in Adobe Clip on my phone years ago.I have unwanted things in my Recent, and I need them removed. How do I clear ALL my assets and everything I have on my Creative Cloud?

I haven't had this issue in the past, but just recently my files won't generate a link to share. The spinning wheel continues to circle but a link never generates. Any suggestions? Is there a different way to share files?

Hi everyone,I have a big problem with my CC Libraries links. We work together in a team of six and I created different libraries in which I collaborate with my colleagues. I can edit, the others can just view.First Problem: We recently had to move all our stuff from one server to another. After that all links were missing so I relinked everything to the new path. Unfortunately after an InDesign restart all the links are lost again and I have to relink one more time. Now thats my daily routine...Second Problem: The links of my colleagues libraries are always missing. If I relink or not dosen't make a difference.I created new elements in the "old" libraries, draw up a completely new Library, gave them edit permissions ... links are still missing. I tried so many things, nothing works.I really don't know how to continue.Thanks in advance for your answers Isabella

Hi I'm trying to delete a large bulk of data from my cloud storage, I'm currently viewing the web browser option so the changes will sync outwardly to my team (I am the administrator of the shared folder) when I try to delete files on mass i'm presented with the following error code:typeError could not be deleted - Undefined is not an object (evaluating 't.data.path')its really frustrating now as we are nearly full and I need to free up some space, I would appreciate any input/ideas.Many thanks

Since reinstalling Creative Cloud after doing a fresh start on Windows 10 I have lost a lot of files .Searched in deleted files and aren't there.CC says it has synced all files. Can anyone help?

I have issues with Creative Cloud. It shows I have used 39% of my 20GB storage space. I have deleted ALL files from Creative Cloud and from the Delete/Archive space. There are no Albums, projects or anything else showing in the Files section of Cloud, yet the space usage doesn't budge. How can I be taking up space when no files are showing as uploaded.I have sync turned off on both my desktop (CC Classic, not Cloud based) and iPad.

Hi,I can't see this menu when i select a file.  Only the "delete" button is visible in top right.GreetingsFelix

Hi, I am based in the UK and we recently opened a new office in Phoenix. I have been trying to share some artwork files with the new team members but we are running into issues. I'm syncing a mixture of XD and PGN file types. The PNGs sync with no issue but none of the XD files will sync. When the US team view the folders on their local Adobe CC folder the files aren't there but when they view it online the files are there but are unable to download. I have tried to recreate the issue with another team member in the UK office but the files synced fine with no issue. Both the PHX office team members are having the same issue so it doesn't seem to be a single user issue. They have tried going through all the troubleshooting on this link with no success Error: "Unable to sync files" to the Adobe Creative Cloud Please let me know what we can do to fix this issue. Thanks,Emily

how can i download an svg from creative cloud that was created in adobe capture?, i need the svg file to use outside photoshop etc.. cheers