Creative Cloud Services

I searched all over the forums and didn't find anything to help.My Creative Cloud says I've used up 13 of my 20 GB storage.  I'm syncing a few photos across devices, but nothing remotely close to that amount, maybe 100 MB tops.  I clicked on View on Web, cleaned my archive.  Now it says NO files, but still using 13 GB.  Should I be checking something else?

I currently am using a student license. My new job has offered to pay for my own full license. How do I transfer things like type kit fonts from one license to another?

HiAfter doing an incremental sync to get the latest updates on the server, the clients only gets download error.They can access the server when checking with the URL and file access is ok.First we only got a download error (500) when clicking on the apps tab. Then I deleted updaterfeed.xml from aam20\win and started a new incremental sync. Now all the apps was showing under the apps tab, but after trying an install I got download error after 2% downloading. Web.config file is in place in all the right places, had to copy it back to the ffc\icons after the sync.I have also tried a fresh sync.Nothing happens in the aamu.log when trying to install, but there are errors from booting time. 11/06/17 08:52:00:644 | [INFO] |  | UPDATER | CORE |  |  |  | 5232 | UCGetprogress : Check for updates returning outError  = 011/06/17 08:52:00:644 | [INFO] |  | UPDATER | CORE |  |  |  | 5232 | UCGetprogress : Check for updates returning percent   =

I want to sync files with another CC user. We want to sync our respective Creative Cloud Files folders so we can be working on the same documents and pointing linked assets to the same location. We work together all the time so we can set this up 'permanently'. We each have our own (i.e separate) individual CC accounts. I've been reading about syncing files in this way, but if I'm understanding correctly it seems that this option is no longer available for Photoshop, Illustrator or Indesign. In any event, we want to share all CC-related files / assets, not just those for a particular app. Can this be done, and if so how? Thanks!

Hello,Hoping someone has a way to resolve this issue. My creative cloud file sync is currently stuck at 30%, and has been that way for 3-4 days. I've tried turning on/off sync, signing in and out, restarting, and even changing networks in case it was a speed issue.

Bonjour à tousJe viens de prendre un abonnement pour lightroom + 1 To sur le cloud et, je n'arrive pas à enregistrer mes fichiers photos (la plupart en .nef) sur mon espace cloud.J'ai beau déposer mes photos de toutes les façon possible, le téléchargement se fait jusqu'au bout, et je n'ai pas de message d'erreur, mais rien n'apparaît stocké. Aucun fichier n'y reste, mon cloud reste vide.Merci de votre aide..

Hello,I've been searching for hours to understand, if possible, how to sync certain folders from Lightroom Classic to the CC storage space.I basically want to use the available CC storage space as a backup in case my main hard drive crashes. If I can get this work properly, I'll buy more storage space to increase the default 20 GB.I understand LR doesn't actually store the physical files, only keeps track of all the edits done to the files present in the LR catalogue. But is there a way I could somehow sync certain folders so that files get copied onto the cloud?I don't use Lightroom CC at all. I only use LR Classic and PS on my main laptop.Thank you for you help.Catherine

Will someone please tell me how to delete files off the cloud after I copy them there.   I have found that I must delete these files from my "layout"  will someone at least give me a hint as to what they are referring to as a layout. ?   I ended up replacing them with smaller files.  But still hope to gain understanding as to how to delete them.   

these are large files.  I shared them now I want them to go away.   I don,t want to continually fill this space up. The files have been shared with the very nice link but now I want to remove them from here.   I searched this and they are telling me I have to delete it from my "layout"   WHAT ?  where is that ?   

Hi,On Windows 8.1 I started having the issue with huge CoreSync.log files a few weeks ago. Sync didn't work anymore and the daily CoreSync.log files just kept growing (each file up to more than 150 GB - yes, gigabytes!!!).Today I tried uninstalling the CreativeCloud Desktop App using the CC Cleaner Tool (choose CreativeCloud Only), and then reinstalled the app.Now sync doesn't start at all: the CoreSync.log file shows <majorstate>syncing</majorstate><minorstate>starting</minorstate>and in the UI under Assets-->Files it shows that file sync is turned off. Tried to disable file sync/restart pc/enable file sync, but the problem persists.Any help would be highly appreciated.Thanks!

I have all the collaborative folders together (124 folders with 90 gigs). Last week we had an issue where we ran out of space. I cleaned out the archive and got things working again for all users, except for my folder. I basically have all of the folders. None of them will sync. The only message is about a specific .icml file. There are almost 90 Gigs of files but it only messages me about this one. It has no error code associated with it with the warning prompt. I traced back that file back to the web folder... which is not in CC folder on my Mac. I said it was marked private so I made it public. About 1 minute later all of my folders got the green check mark and  dropped their orange warning symbols except for the parent folder that contains that one file. I drilled down through the subfolders and looked for the file. I couldn't see it so it obviously hasn't synced. Then about 1 minute later every folder/sub-folder now has a orange warning symbol. I can't find the designer who i

Hi,For the past few days I have been unable to sync Adobe XD from one of my machines.It's a MacBook Air with latest macOS installed and I believe all the apps are up-to-date. On my other iMac everything syncs just fine.Here is where I am stuck:Sometimes I am lucky enough to make it to the screen that says "Syncing..." but that's about as far as I can go.Can you guys help me figure out what is wrong?

Hi. As title says, CC files are now failing to sync between 3 users. Causing major hold-ups and is really frustrating. It's always been a bit patchy but for the last couple of weeks none of our files have synced. Any ideas?

My creative cloud files have been encrypted and I have received a ransom note.  I want to delete these files before the virus gets into my computer.  So far the only files affected are the cloud files that have not been synced to my computer.  How can I get rid of them and how was someone able to access the cloud files and attach a virus?  I am very concerned about security at this point.  I use CC at work and cannot take the risk of cloud files carrying a virus to my companies servers, that would be too devestating.Please help.JLD

InDesign CC 2017.  Affects all 100+ users in our company.  Any time they try to place an item from within a library they get the error Either the file does not exist, you do not have permission, or the file may be in use by another application.  If I resync the libraries using the steps outlined in here Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products The libraries work UNTIL they close InDesign and open it back up.  It doesn't seem to be an issue if we login as the local admin account.  Our systems are in a virtual environment and the users home directories and profiles are stored on a network share using vmware persona.Hoping someone has any ideas on where to go from here.

I purchased Photoshop CC on a monthly subscription, Creative Cloud included, and have been saving my files to the Creative Cloud folder ever since.I decided today to start using the mobile app as well, and noticed that there were no files listed in my CC mobile. While troubleshooting that, I discovered that I was not actually signed into my CC account on the computer. I signed into my account, thinking there must have been a syncing issue. Once I signed into my account, all the files disappeared from my CC folder.I have searched through my computer, scoured the other folders and the recycling bin, signed back out, restarted, etc etc, and nothing can retrieve the files. Several of my files show up in the "recent" folder on my computer, but when I try to open them, I'm greeted with an error message that the file path has been removed/no longer exists.I have been chatting with Adobe help all morning and their base-level agents have assured me that there is no way that I was saving files t

Hi,My Creative Cloud  DESKTOP FIles folder is not working properly since last week.  I already wasted nearly 3 hours with Tech support. Sharing my screen and trying various things.   I think the Tech guy was incompetent. He didn't understand the issue And Just kept trying the same things over and over again for 3 hours.  MY FILES SYNC PROPERLY. THERES NO ISSUE WITH SYNCING.  If i Drag files into the Creative Cloud desktop folder. THey Sync up properly into the cloud.   I can access them online  no issues. THe issue I'm having has to do with the Actual FOlder.  It does not Seem to be installed/ working properly.   Here's an image from The The Adobe help site.  (Creative Cloud Help | Collaborate on folders and libraries)1. Notice How At the bottom left of each file / folder inside the Creative cloud files folder theres a GREEN CHECK ( this changes depending on the file Status). 2. ALso Notice when the file is Right Clicked&

HiEver since I updated to CC from CS6 back in November, CC File Sync has never worked.I get a "Error occurred during cloud switching" error sometimes, and when I go to the "Creative Cloud | Files" section of CC Desktop app, I get the Unable to Load Sync location error.I have removed and reinstalled CC desktop app but the problem persists. I have also deleted files in the CoreSync folder as indicated in other threads but this has not resolved the issue either.Also, when I try to open the Creative Cloud files shortcut in Windows Explorer, I am asked what app I want to use to open the file, as you would get with an unassociated file extension.I'm on Win 7x64 Pro.Does anyone know how this can be resolved please?Many thanks!Richard

Auf meinen Desktop habe ich mehrere Kataloge und mehrere Ordner mit Fotos, insgesammt 600GB.Auf meinen Notebook will ich aber nur einen Katalog und einen Ordner mit Fotos synchronisieren. Diese Katalog benutze ich unterwegs und habe dann oft keinen Internetverbinding. Ich werde aber unterwegs ständig neue Fotos auf diese PC laden und sobald ich wieder Internetverbindung habe synchronisieren.Wenn ich auf meinen Notebook Synchronisieren in den Voreinstellungen selektiere wird alles auch gedownloaded, kann ich irgendwie selektiever downloaden/synchronisieren?Danke für Eure Hilfe

How do I delete things from CC? I'm not talking about to put things in archive but to permanently delete it. I only get these options, where's the Delete option?

File sync reports unable to sync several files about every 15 to 30 seconds. Part of the the relevant error data from the log file for one of the files reads as follows.<error path="/00_Essential_Guide_to/EG_GUM/R726506MSEssentialGuideCh26/ThinkstockPhotos-875866426.psd" description="Error copying file: http:NotFound (404) . . .  type="server_err" code="none" isfilelocal="false"Not sure how to stop this annoying messages short of turning of sync.

Hello,I'm working on an image in Photoshop (mac app). I save the image in a folder synchronized with Creative Cloud. When I open the CC app on an iPad, the image I see it is not updated, it is a previous version, not the last one I saved. But file date shown by CC app is correct, updated. Do you know what could be the cause of that? Is there any way to force to show the updated image in the CC app?Thanks and best regards.

Hi,My OS warns me every half and hour that "CoreSync stopped working". Typography synchro and such doesn't work anymore. I tried cleaning the .db files in the AppData folder and also reinstalling the app, but the problem persists. It started out of the bloom 2 weeks ago, i don't recall changing anything. Thanks.Samsung NP350v4cIntel Core i5-3210M CPU @ 2.50 GHzOS: Windows 7 Home Basic, Service Pack 1

Does anyone know where Adobe cloud is stored?[Title edited for question clarity and future forum search... Mod]

Dear All,I have problem with CorySync which cause 1 second system idle (pause) in every 5 minutes which is annoying.The program error in Event LOG:Faulting application name: CoreSync.exe, version: 1.3.1.405, time stamp: 0x542560ccFaulting module name: MSVCP110.dll, version: 6.3.9600.17476, time stamp: 0x54516af9Exception code: 0xc0000135Fault offset: 0x000a36e5Faulting process id: 0x1f4cFaulting application start time: 0x01d027f79f9f6fd4Faulting application path: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exeFaulting module path: MSVCP110.dllReport Id: dd4de025-93ea-11e4-826b-8086f26039ecVersion=1EventType=APPCRASHEventTime=130648320928775046ReportType=2Consent=1UploadTime=130648320930246458ReportIdentifier=e51d6538-93e7-11e4-826b-8086f26039ecIntegratorReportIdentifier=e51d6537-93e7-11e4-826b-8086f26039ecWOW64=1NsAppName=CoreSync.exeResponse.BucketId=8266a4e7f4d41efe3511b38bcba2131bResponse.BucketTable=1Response.LegacyBucketId=73720316193Response.type=4Sig[0].N