Creative Cloud Services

I just had a message pop up on my Win 7 64bit pc that I was out for space on my c drive. My c drive is an ssd and only holds windows and necessary files, however after several years of continuous use it is still getting rather full.I have two other standard hard drives installed which is where all my programs and files are stored, 4tb in total with tons of spare space. In the Creative Cloud app I set my preferences so that it would sync with a folder on my E drive. ON receiving the error message I investigated and Creative Cloud is syncing everything to a folder on my c drive instead and has used up all of my remaining space.I double checked and the app still has it set to sync to my e drive folder, how do I stop this happening?My Creative Cloud and apps are fully updated incase that information is required.Best regards,Angela

Hi,Is it possible to search for a file or folder in the Creative Cloud Archive ?

I am getting a warning that my storage of 100 gig bytes is full. I don't have 100 gig of photos to fill it up. How do I check to see what is on there. The creative cloud folder on the Mac Finder does not show anything that would show that it is using 100 gigs of data.Thanks,Joe

Hello,I am not permitted to put some sensitive material on the cloud.Can I use Libraries at all anymore without the Cloud?ThanksBabs

I am getting that I have 100 gig bytes of files on the cloud. I don't have 100 gigs of photos on it. It is saying my storage is full and upgrade. How do I find out what files are on the cloud storage?Thanks,Joe

I would like to try this new version of Lightroom, however after uploading my previous Lightroom files I have run out of space and I am not willing to start spending the money for this until I have made the decision to use it. How can I "REMOVE" files from the cloud so that I can start fresh and see how this works?

My question relates to shared public links from CC by my team.Every public link shows my user name, which I changed from my name to our company name.Why does every links state the title 'unknown by' next to my user name, has there been an update to the UI for shared links because last time I looked the screen design was very black and not white. The new white UI isn't as user friendly as the previous one, graphics don't fit the screen and you have to scroll down through items.Can anyone shed any light on this for me?Screen grabs below for reference below 'old' black UI v new white UI 'user name and unknown by' shared pubic link UI.

delete a photo from the cloud will also be deleted from lightroom desktop or lightroom cc?

I have like 299 screenshots on my iPad, but only 40 gets synced to my PC. How do I get to sync all 299 screenshots to my computer? Thank you!

Sinds kort synchroniseert LR CC niet meer met de LR mobile app. Herhaaldelijk moet ik mij opnieuw aanmelden, maar het status teken (II) verschijnt niet en blijft vragen aan te melden. Gewijzigde foto's verschijnen ook niet in de web versie.  De laatste update is verwerkt. Wat is er aan de hand?Groet Rob

There have been recent changes with with the way creative cloud files are displayed and I don't understand why.Creative Cloud files used to be a place where I could share creative to my clients in a way that was beautiful and easy to use. But recent changes make it more difficult to see and it is very buggy.Is there a development forum or any information that explains what's going on?Thanks, Robert

We have the desktop app for Adobe Creative cloud installed in version 4.3.0.256, which is the latest one as of today.  But it did not seem to work as before, for example, whenever we update online the files we used to have in the Asset/Files the files up to date, but this is no longer the case and this is all we got now in that menu:Nevertheless, we have the same version installed in IOS and work normally. can you please help with this?

Hi, could somebody help me out? I'm having trouble with syncing files in the creative cloud. I have files that were synced just fine, but suddenly, with no modifications of my part, started showing errors with syncing. In english: "error while syncing files" "Mc_wireframe_ajuda.xd" not syncedI've already tried everything in this article and it was of no help: Error: "Unable to sync files" to the Adobe Creative Cloud Could somebody help me? I'm out of ideas for fixing this.Thanks in advanceRios

Hi I have a problem where the application CORESYNC is constantly uploading at around 80-90kb/s and the creative cloud application says syncing 1 of 6 files.Even if left over night it will never get anywhere, yet continue syncing and high memory usage.Yet, between lightroom and lightroom mobile settings and changes sync quickly.Any resolution?ThanksAndy

Bonjour, je ne parviens plus à Synchroniser mes bibliothèques de motifs crées sur adobe capture depuis mon I Pad, sur mon poste de travail fixe;la première synchro s'est faite sans problème,( il n'y avait que 26 motifs et une dizaine de brosses) mais si je rajoute des motifs( du coup, j'en ai plus de 300), ils semblent bien s'enregistrer  sur créative cloud sur l'I Pad, presque instantanément, mais sur le fixe, je ne les retrouve pas.j'ai une connexion internet médiocre, es-ce à cause de cela?Par avance, je vous remercie de votre aide...Hélène.

my creative cloud desktop app will not enable the sync feature. It says I need to rename my folder? How do I fix and repair this? Sean

Hello,I am trying to restore an InDesign file that I accidentally overwrote yesterday.It is in a folder that has no collaboration and was previously modified on March 12, 2017. I am working in Chrome on Windows 10. The message I get is a popup window that says "Working. . . Please wait a moment."It was stuck like that for more than an hour before I gave up and refreshed the page. Tried again an hour and a half ago and it's still hanging.Any suggestions?

I updated all the programs I use in the creative suite and for some reason my files in asset folder are not showing up anymore.  It says nothing is there when I know that I have files there!! HELP!!!

I keep getting this message even though the status site says everything is OK. It's been happening for the past week.

I'm getting this message a number of times each day. Here is the crash info if that is any help:CoreSyncCustomHook has stopped working  Problem signature:  Problem Event Name: APPCRASH  Application Name: CoreSyncCustomHook.exe  Application Version: 2.4.1.530  Application Timestamp: 596dbd79  Fault Module Name: StackHash_81e1  Fault Module Version: 0.0.0.0  Fault Module Timestamp: 00000000  Exception Code: 00000000  Exception Offset: 00000000  OS Version: 6.1.7601.2.1.0.256.48  Locale ID: 1033  Additional Information 1: 81e1  Additional Information 2: 81e1abb6bc6004bfabbf4ebe846bca34  Additional Information 3: b199  Additional Information 4: b1999ae605f2a646226b30555befe9fdI looked through the forums and support FAQs and found a thread from 2014/15 that was similar. One of the proffered solutions was to disable syncing of files and/or fonts, but when I open Creative Cloud preferences those options are grayed

Hi. Trying to sync my photo archives to store in the cloud. Several were successful but then I get a warning that the some of the file names are in valid and list several symbols that are not allowed. I don't use any of those symbols. They are just simple file names such as game table chairs.jpg. Anyone had similar issues or advice on this? Thank you

Buenas tardes, he tenido problemas para sincronizar archivos con un peso mayor a 5 megas, no suben a la nube, pero si bajan a mi computador.He instalado las actualizaciones correspondientes.Me arroja el error "No se puede sincroniar <archivo> a causa de un error del servidor.agradeceria la ayuda.

There was another post regarding this issue and it was marked as answered, but I am still having the issue. Basically my client has tried every browser commonly available and I have tried 3 different computers and my phone to download using the share link and it is not working. Unfortunately this is an urgent issue and they are waiting on the file. It appears to be the larger cloud files that are having the issue. My smaller files are still able to be downloaded using the public server side.Basically the issue is that the link will take you to the file, but once you click the download button it will throw an error or will just not work depending on the browser. This is not a Picnic ie "problem in chair not in computer". I worked computer tech support so know how to troubleshoot. This is most likely due to an update as the site is looking different. I have tried to upload other larger files as well as deleting and uploading again as well as clearing cache as well as.... etc.I'm sure the

Hi AllI accidentally overwrote an excell file in creative cloud folder. Now I'm trying to restore to the previous version and all seems to be fine. I  click on restore and the message shows "Working... please wait a moment". I left it overnight and the message was still there and no restoration was made. Any ideas?thanks in advance

I have files stored on my CC account that I share (collaborate) with others. Why is the cloud storage space of all the users being taken when the files are only in one place on my account.  Shouldn't the other users still have their full storage available since it's only one set of files being shared by all?