Creative Cloud Services

2.96GB used out of 20GBThere's no weird characters in my file naming.The file is 5.63GB .mp4I've signed in and out.I've went to preferences and turned sync on and off.I've tried to sync a .jpeg and it worked fine.I've never ran into this issue before, why now.

like subject, can i upgrade it?i asked it before thru 1:1 Chat Ask(idk what its called in English) , but they said you can't upgrade or increase even you pay more. but is there really no ways to upgrade or increase?i don't mean i want to upgrade for free. but 20GB is too small for me. every single my works are over than 0.8GB . even i emptied my archive.i can pay more.i tried using double account, but there is a problem that i can't log-in on the same time.please help me.and sorry for bad english.

Hi,Among other problems my team is having with Creative Cloud, we're having issues with the Archive. Despite us having access to all of the same CC files, our archives are different and it doesn't seem related to who deleted a file. For example, if I delete files, they won't appear in my archive. However, they will appear in my colleague's archive. Why is this happening and how can it be fixed?

The Creative Cloud Desktop application crashes Core Sync (repeatedly) after upgrading to Mac OS X 10.9 (Mavericks). Restarting the application (per Adobe FAQ) does not have any effect on this behavior.Adobe Creative Cloud version: Version 2.1.2.232 (2.1.2.232)Mac OS X version: Build 13A603

As a doctoral student who is also working full-time, it is more convenient when I commute by train to read and make notes, highlight passages, etc. on my smartphone or tablet. I access the papers from the cloud. How do I merge highlights, notes, etc., from different readings on different devices when I am on my laptop? I am hoping for some timely assistance as I have a paper to submit Sunday, January 8, 2017 before 11:00 pm Pacific Standard time. Thanks in advance!

So I have had CC for some time. I am currently working on a project in Lightroom which I have used since early versions. I am now also using the Mobile App (iPhone7 and DNG files). My expectation of workflow would be like below:- Take a picture in LR Mobile- Edit if desired- Sync to the CC Cloud (which I do and it says all files are up to date). - Go to the Web Based CC or to another system (my laptop) with CC on it and I should see that picture in Files under Assets. - I do not. It's no where but on the phone.On a different note, the CC App on the phone has a LIGHTROOM Tab (Files\Libraries\LIGHTROOM\Mobile Creations). But even though the LR App tells me all files are up to date, there are no files in UPDATED THIS WEEK or any other projects or files. So what am I missing? I watched the cloud icon count to 100% then tell me everything was UP TO DATE. I want to be able to take a pic with my phone, have it sync up automatically to CC, come home and have it available in LR or PS. It can't

‌Since the July, 27, 2015 update to the Creative Cloud Desktop app (2.2.0.129) a new log file called "CoreSync" in ~/library/logs is created daily (yesterday's was called "CoreSync-2015-07-27.log" and today's is "CoreSync-2015-07-28.log")...I am running 10.9.5 on a Mac. I do NOT sync anything with Creative Cloud. I do NOT sync TypeKit fonts or files. Yet the CoreSync files are showing up, and I assume another new log file will be created tomorrow. I don't recall seeing this particular log file being written in previous versions of the CC Desktop App, and am trying to figure out if this is something that should be appearing, or if it is a bug introduced with the latest update.Thanks in advance!

My CC Apps (InDesign, Illustrator and Photoshop) constantly have the 'failed to sync' icon at the bottom right of the libraries panels.If I go on assets.adobe.com and look at my lirbabries saved there they don't all match properly.The screenshot below shows what is in the 'BGHS' library on assets.adobe.com And the below screenshots show what is in the 'BGHS' library according to InDesign, Illustrator and Photoshop.Notice the 'failed to sync' icon bottom right.All apps are up to date.I've tried restarting the Creative Cloud App.Pausing/Resuming Sync.Deleting the CoreSync database files but nothing works...Please help, this is making working as part of a team a nightmare as I can't share the assets.D

HiI need a sync setup similar to lightroom mobile, except that I need the same exact funksjonality between my laptop and my statonary computer. I don't use a tablet since I have an light end powerful laptop. I use a lot off other computer software on the go that can't run on a tablet, then I find no need for a tablet. This should be easy for a adobe developer to get going.

What files are listed in my "archive file"? I want to delete some to get more space... but I don't want to delete something that I am actively working on. In some cases there are 5 listings of the same file in my archive.

I am having problems with Core Sync clogging up my network connectivity. I have had problems on and off for months where my computer will drop my connection or will slow painfully down. I originally thought it was my ISP or my router, but have since pinpointed the problem to my computer. I have spent hours trying to isolate the problem and have finally been able to isolate it to Core Sync. While I am watching the data rate in the Wireless Diagnostics Performance window the signal will suddenly drop and then will bounce all around from top to bottom. As I watch the Activity Monitor, Core Sync will slowly creep up the list until it hits the top of the list. When I delete Core Sync the data rate returns to steady. But of course Core Sync won't quit and within a minute or two it's back creeping the up the list. I have found a couple of suggestions in dealing with Core Sync here on the forums. One was to delete the Core Sync preferences. That seemed to help for a little while, but not for l

Seit der letzten Aktualisierung kann ich PS nicht mehr öffnen. Das Programm sendet mir ständig eine Fehlermeldung und schließt dann automatisch wieder. Eine Deinstallation und Neuinstallation hat nichts gebracht.Hatte jemand das selbe Problem und kann mir helfen?

I want to create a public link to my CC library and I am not getting the option to that when I hit the 'share' button. It just gives me the message 'Private: Only you can view this library. Create a public link to share a read-only view of this library with others.' but no link to create a public link. What am I missing?

Hi I am a new student user.i am unable to upload my work to the creative cloud. i either get an error message stating the file is damaged or that the file is locked.... ant ideas how to correct this.p.s i am a total tech numpty, so minimum tech language please.

Does anyone has experience with layers visibility and usability when it comes to viewing Illustrator (.ai) files with Creative Cloud (CC) assets web viewer? To me it seems a bit buggy and lacks some functionalities.I have a test file with 4 artboards and 6 layers. When I show/hide GRID or MARGINS the layer visibility state is not consistent through other artboards. Any help with this?

Same problem here. Its been syncing all day and have 4 of 2641 files...Whaaat?

Hi,I have a folder of 18 files that won't sync. When I clicked the icon for more information, it said it was because the title had a character that wasn't allowed. However, it doesn't have any such character! The file name has letters and underscores, and then the extension. I tried removing the underscores just in case. It still wouldn't sync. Any idea what's going on?

I have tried going through the steps shown here:Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop productsAnd I am still having issues. When I tried the " Ensure that your firewall is not blocking Creative Cloud–associated processes" step, my web browser came up with the message "upgrade required" ... Also, I am working on a PC.I checked to make sure I have all of my applications up-to-date, and I do. But still no luck. The panel is working in illustrator or indesign.

Total storage for our team is 100 GB.Total size for all of our files is 75 GB.It was working up until September, now all that happens is it runs through and "syncs" all 6000 files and they all fail, and then it just repeats the process. Is this a know error, is Adobe's cloud basically down?Really a poor cloud storage service.

Hi Everyone,One of my users is using Adobe CC 3.8.0.310, Indesign CC 2015.4 Release (11.4.1.102) as well as Illustrator CC 2015.3.1 Release (20.1.0) on a iMac Retina 5K 27" Late 2014 Model running OS X Yosemite v10.10.5The user had been able to add Graphics, Styles and Colors to the CC Library available in InDesign up until 2 weeks ago, when faced with the following problem:All of the buttons here are grayed out, and I have no idea how to fix it, I have tried the followingFull Reinstall of all Adobe Products and Adobe CCDeleting the files of the OOBE folder in App Support, while logged in and while not logged in.Deleting the CoreSync *.db files in CoreSync Folder under Adobe App Support, while logged in and not logged in.Logging out of the user's account in CC and signing in as someone else.Logging out of the user's account, restarting the PC, relogging into the user's account.Restarting the PC.I'm so out of ideas!Please help!

I am just starting to use CC File Sync.  I already tried to use the sync feature via the desktop app with about eight (8) .MOV files (100-200 MB each).  Not a single file synced.  I did what the online Adobe resources said to do.  I dropped the files into the Creative Cloud folder on my Mac, and I saw the two blue arrows that indicate that the file sync is in progress.  But even after leaving my computer up and running for several hours, not a single file synced.  Later on, most of the files had the little red triangle with an exclamation point, indicating that the sync failed.   I do have the CC desktop app.  Am I missing something?  Could the problem be with my upload speed?  What type of speed is needed for this thing?  My upload speed isn't incredible, but enough to upload a 300+ MB file to Dropbox in about 25 min.  I have just tried uploading straight from the desktop website.  It seems to be moving extremely sl

I purchased 20 GB storage through the Creative Cloud app but my storage limit has not increased.  Adobe tech support sent me to Apple tech support who sent me back to Adobe tech support.  I am getting an error message sometimes that says 'internal error'.  If I attempt to repurchase the service, the app says that I am already subscribed to this service.  I've tried everything!  Please help!!!

Two weeks ago, I made a post covering some issues I've been having with Creative Cloud Assets. I originally spent an hour on the phone with Adobe Support, who directed me here and assured me I'd get a reasonably fast response. Now, two weeks later, I have yet to receive any indication that someone at Adobe is aware of the issue and willing to work with me to resolve the problem. Features that I've come to depend on no longer work, and I would really appreciate some assistance. If this isn't the correct forum, I'll gladly go explain the issue somewhere else, but I haven't even received something as simple as "Wrong help desk."

About two weeks ago, downloading layers from assets in CC stopped working. I've tested in Chrome, Firefox, Safari, and Edge. I've tried several of the browsers to duplicate the issue on Windows 10, Ubuntu, OSX, and Fedora. I've confirmed the error with two accounts. http://adobe.ly/2d7fjoZ is a sample (should be public; please let me know if it's not) that I used to verify the issue with phone support, who directed me here. I have triple-checked that the settings allow extract and downloads. The console errors are inconsistent, but seem to indicate something on the server isn't happening the way it should.Any help would be greatly appreciated.Settings:Chrome:Firefox:And, for simplicity's sake, here's file with a rectangle and nothing else that exhibits the issue: Adobe Creative Cloud.

I have a folder structure containing many template documents for many products. I am able to send links from My Assets for these files to share, that's great. Now I want to carry this folder structure to my personal website.1) Do I, on my personal (not Adobe) website, hard link for each individual file that lives in My Assets to allow 3rd parties to download?2) Did anyone successfully use iFrames to embed and display Adobe CC Assets on their own website?3) Is there another way you may suggest?4) How can I track these asset downloads?Thanks!cem/inspirian