Creative Cloud Services

I use a pretty common folder naming for photographers - Photos Go Here main folder with mm-dd | Project name. This keeps all the dates & project names very neatly & is easy to scan. Its been recommended for years on many photo sites.However | (thats the shift \ key) is a forbidden character when uploading to Creative Cloud so my files don't upload. Of course I could use another character but to change my entire archive? bit too much when iCloud & Google drive don't have this 'problem'.Any way round it without me renaming every folder?

The following error message appears when trying to send a link in "My Assets" to share photos with a client: "We're sorry, there was an error retrieving this asset's sharing status. Please try again later" Anyone else having issues sharing / sending links in My Assets?

Hello there,So I've been funneled here by tech support because no one has any answers for what happened with my files. I was updating CC not totally sure now which update it was, I had PS open and was working on some documents it said to continue to do the update I had to close it so I went to save the file I was working on. I was met with a 'there is no file by this name in this folder' so I thought that was weird and went to check the actual file, nothing. I checked the internet, a lot of problem similar to mine but non that were totally the same. I had not synced anything. I didn't know if I did not that my stuff would be deleted if I tried to sync or do an update? I'm still not sure. All I know is that my CPU is 15 gigs lighter then it was before the update. I have no files in the cloud (before someone asks), I unfortunately could not do a system restore because I had no restore points somehow. That is maybe a bit on me but I'd argue that I did not expect over 300 PSDs to be delete

Fonts are loaded in TypeKit but they won't sync to my Adobe software

I have shared a link to a file in my asset library.  In the advanced options, I have clicked the box to allow comments, however, the person receiving the link is unable to leave comments.  The comment box is available, but when a comment is left and submit is clicked, nothing happens.  I have tested this myself and get the same result.  Anyone have any ideas?  There are not a lot of options in the share, public link and check a box so pretty sure its nothing I am doing wrong.  When I am logged into my Creative account, I can put comments on the file.  Some kind of permissions issue occurring in the background.  I have tried this as not logged in as a member, and as logged in as a free member, not a subscriber to CC, neither works

About sharing a pdf via email... when clicking the "make public", you say that anyone with the url can see it. Do you mean, ONLY the person that I'm emailing to? Or is it literally visible to any and everyone? And if so, how can it be removed from public view?

I inadvertently deleted a client file in the folder creaticve cloud has some way to recover it, please can someone help me?

Just got cc and creative cloud libraries, and adobe says i cannot sync these to external drives but all files have to dump to my internal drive. This seems odd, is there a setting to change this? Thank you!

Is there a way to do this?2016-03-14_1750 - reformdesigns's library

If I send an email from Adobe's Shared Files in CC to anyone in our domain they do not receive it. This is the link being sent so that they can view or comment on a shared file. If I send that same email to any other domain they do receive it. I have checked with and worked with Adobe support on this. They have given me all the IP Addresses and email addresses that Adobe uses so that I can Whitelist those and or add them to non-filter list. Still no emails. I get every other kind of marketing email or email from support at Adobe. I am able to send emails to Adobe support. These are the only emails fro anyone that I cannot receive. Adobe says they have checked their systems to make sure our domain is not on any kind of block list at their servers. So my question(s) is if anyone else has experienced this and if so did they find a solution and what was that solution. Thanks in advance.

So I needed to start accessing my files but I have a red exclamation mark next to the file tab, when I click on the file tab it just sits there with the loading circle.I have restarted to see if it would resolve the issue, but with no resolve.Anyone else having this same issue?

My option to share a file is now gone in OS X and my files no longer sync. This happened shortly after I upgraded OS X. What can I do?

CC works on all my other devices except my laptop. The CC files from everywhere else aren't syncing to the Creative Cloud files folder on my computer. When I try to open it online it gives me the error message that's something like "This page is temporarily unavailable. We'll be back soon." and "We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates." But then I go to the status site and it either says everything is "Functioning normally" or it says there was an error but it was "resolved" yet the error sign icon still shows up in the pull down menu. What should I do to solve this and return it to it's old synchronizing self?

Hi! I use a Mac. I am trying to access shapes that I have created using Adobe Captire in the Illustartor library. However, none of my shapes have been loading for the past few weeks because it says Creative Cloud is not connected. I've tried restarting AI and my computer, neither works. And I cannot sign into CC from the top bar on my computer; CC is greyed out and won't let me sign in.Has anyone encountered this same issue and come up with a solution??Thanks!‌

after waking my mac, sync wheel spins continuously, but no files sync. ???

Hi,Anyone else having issues reverting to older versions of files stored in Creative Cloud? I have used the feature several times before, but today it doesn't work.I right click my file in finder on my Mac and selects "View in browser". Then i get a list of earlier revisions, but normally you are able to click these. However, i can't select them now. They refuse to get active. Is anyone else having this issue?As you can see in my screenshot, i want to revert to one of the older revisions that is about 200~mb. The revisions seems to be there, but can't be selected.

hello. i have a cloud with 20 gyg space and i put some videos in the cloud but i cant see it on my other computer.can somebody help me please??thank you. greetz

Hello,I have some problems with the synchronization of the files from the Creative Cloud Files folder on my computer (I use a Mac) and the Creative Cloud Web app. Practically the files I have on folder from my computer don't appear on the web (and I can't create share links for them) and vice-versa. We have a team account and we can exchange files between us but nothing shows up on the web app. The problem is valid for all the members of the team.Is it a issue with the service or it might be a local problem?Thank you,FlorinHelloH

Hello, I have a photography membership plan. At the moment I am constantly informed that I am out of archive storage (2gb). I have removed all the contents, yet still I am out of storage. Can you help or point me the correct place?

From what I see what is left doen not add to 2G

all of the work we do contains large amount of linked assets in the CC library. all of our users are loged in to their accounts and are using up to date software.Some of the users are finding that some of the assets can not be found when they open a file and they are asked if they want to replace or ignore the assets.this is a major problem for us. does anyone have any ideas?as i said all updates have been made.Thanks for the help.Regards,Dane

This has been like this for a couple days.

Font and file syncing is working for me, but certain fonts that say they are available for desktop font syncing on Typekit are not showing up in Photoshop or any other apps. I even see the notification that the files are syncing when I choose them for desktop use on Typekit, but they don't show up in my list of synced fonts in the Creative Cloud app, and aren't available for use in any apps. Two examples are Adelle and FF Tisa Pro.Thanks,Jordan

Hi, I was looking for some premiere pro that I found in the archive tabs on the cloud. I selected them, the clicked restore.. it says that they were restored successfully, but, they are no where to be found.. and those were the last 2 i really need.any help, tip would be greatly appreciated.thxMP

I have a 2.63 GB folder full of files I want to transfer. I tried to Zip it but the resulting Zip file was too big; CC apparently has the same filesize limit as the free services? Disappointing; I've made single PSB files larger than 2 GB. So I copied over the whole folder to the Creative Cloud Files folder, scheduled my computer to wait 8 hours before shut off (it was going to take 6 hours) and left for Thanksgiving.When I got back it wasn't done yet, some files were synced but not all. It says "Syncing file # of 33", still going to take from 1 to 8 hours. Every day I start up my computer, let it sync all day, and at the end of the day it still says "Syncing file # of 33." I've checked it often over the last few days, it has been up to "file 22 of 33" with 1 hour left, but it always resets back to "Syncing file 1 of 33" with 6+ hours remaining. Over the course of today it doesn't seem to have synced a single file to another computer.Bottom line, I've been running it 3 days and even le