Creative Cloud Services

HI I have updated my photoshop as prompted in my creative cloud desktop app but now my files no longer sync.  I just have the spinning wheel of doom on my mac when I navigate to files on the creative cloud desktop app.  I have checked the settings and I am signed in and I have even tried uploading and downloading within the preferences.  Can you help please?

HI guys i have some problem with crative cloud files upload .its not syncing psd and program files like AI , PSD, INDD,AEPhave an idea why ?

I open prefs, click on 'file', click on 'on', close, return to menu and it shows file sync is off again. will not stay on.

Hi anybodyI am waiting for the functionality to download a hole folder (with files/a project) at once from my cloud space (not only single files!) without syncronizing with desktop cloud - like I can do e.g. via a ZIP-file with dropbox. Anyone an idea? Are Adobe plannig to modify the functionality?Matt

Hi,I have a Mac at home and a PC at the office. Both are running Creative Cloud's software and have Adobe's Softwares installed under the same user id.The softwares (Adobe Photoshop and Adobe Illustrator) works just fine.But the Creative Cloud Folder (for syncing) only shows up at the PC.I'm currently working on my Mac, and have no access to the Creative Cloud Folder.I have already looked into > Mac HD> Users> My user to check if only the shortcut was gone, not the folder. But the folder is gone.And, when I click "Start Syncing" in the "Assets" it always "blinks first" then does nothing. When I click it for the second time, there's the spinning wheel but in the end nothing happens.It should probably be important to notice that my Adobe id was "email A" and I recently changed it to "email B".Thank you,Clarice

Bonjour,J'active la synchro dans les préférences, mais dés que je ferme la fenêtre la synchro se remet sur OFF.Merci d'avance d'une solution.

Hello. I'd like to know the best way to create a web gallery to send to people so they can view the pictures of their kids playing soccer, and download what they want.I see that there is a way to export to a web gallery in LR. Is that the best way?I generally don't use LR, and I've used pass before and really would like to know if Adobe offers something similar.Thanks!Jim

I thought I would try out the new market today and chose a file to download. It gave me an error saying I need to turn on File Syncing. I have tried to do this in the Preferences pane of the Creative Cloud desktop app and on the Files pane of the app (choose Assets in the main navigation and then Files, and press the big blue Start Syncing button).  A little spinning wheel animation shows for a while and then the pane returns to that same state with the big "Start Syncing" button at the bottom.Whatever I do, File Syncing is still turned off if I click on the little gear icon in the app. I tried selecting a custom folder to sync to, but that didn't help.I'm not getting any error message at all, and I can see the Market item if I look at creative.adobe.com/files, but I can't find any way to bring the item onto my computer or use it.I am able to use Typekit without any problems.Any help would be great! I have no idea what I've doing wrong. This is on an iMac, OS 10.9.4, everything up

when I turn synch ON, and ask to synch the blue wheel spins and spins.  I tried putting the corm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

I use two computers: one at home and one at work. I save my work to the cloud at home, but when I get to work and the files sync it is not there. I had expected my work mac to talk to the cloud and sync any new files. I don't seem to have the problem at home. I have no idea how to approach the problem. Any input gratefully received.

Hi,I'm having two issues that may, or may not be related.First - Every time I turn on File Sync in the preferences it keeps turning off. Also, I don't see a CC folder on my HD.Second - After setting up Lightroom Mobile my Collections are not syncing, even though I have Sync turned on in LR. Was curious if this is related to the other file sync issue.I have the current desktop version of CC and followed the online tutorials in the Help section, but still not able to get File Sync to stay on.Am I missing an app or a setting somewhere?Thanks!

I click on the Start Syncing in the desktop app and all I get is the loading icon and then it goes back to the desktop app.  I check file syncing in the preferences but when I go back and look at it later it has been checked to the off position.  I can view my files on my creative cloud account from my browser I just can't get it to sync with my computer.thanksMike Mazzo

How do I share a file in my CC personal folder with an email link to three other people to view?Thank you.

Just testing file sync for first time on macos and its not creating the sync folder or showing it in the finder.Syncing seems just to be toggled on and off again without nothing happening.Any tips appreciated.

I have Creative Cloud membership and I'm working a new MacBook Pro running Mavericks. The Creative Cloud desktop application is installed. All CC applications sync and update normally, TypeKit fonts sync without issue, and I can access the Market without issue. However, when I attempt to activate file sync, I either see the spinning Ajax loader, or the screen simply flashes and nothing occurs. I have drilled down into the preferences to activate file sync, and activated manually there. However, when I navigate to the Finder, there is still no folder present, and re-opening the preferences in the Creative Cloud application reveals that file sync shows as "Off" again. I can log into the website and upload files without problem, but this is a substandard solution. Please advise what could be preventing file sync from operating via the desktop. Thanks in advance!

When i open my desk CC application, there is no "files" option. So i can not synchronized my files and use the "market".Any idea ?

I want to be able to open up a file (from an app or mobile website) to show a customer, then be able to send it to them. So add a 'Email this file to Client' link that opens up an email with file attached. Is this possible in any of the Adobe Creative Cloud Applications?

I have uploaded files to Cloud via my web browser as my operating system does not support the desktop sync.How do I download what I have added?

Dear Adobe,I really want to make use of CC Files and the sharing ability with my clients. I have shared an Indesign file, whereas all the links in that indesign file are on CC Files too. The font is a regular Futura Std. But both the links in the files (background and logo) and the font used are not showing up correctly. I deleted the file and uploaded it again, but it is still showing a bad preview. This is not something I can share with my clients.Am I doing something wrong? It appears that another Illustrator file is showing its preview in low-resolution and after 2 seconden it renders it at a higher resolution.Regards,Daniel

Hi normally when you install creative cloud make a new folder on Users folder on MAC. But installed 2 times and still I dont have a creative cloud folder on my Users folder?

Sync on keeps switching off. I have tried many times to have the sync on button clicked within my preferences in the CC and for some reason it keeps switching back to off when I close the window down. Can anyone help me with what I need to do? It's preventing me from using this facility completely.Thanks

My pdf files won't sync to the cloud from my local reactive Cloud folder. No problem with any other files. The files in question were created in Indesign CC 2014.thanks

I have two CC accounts. One at work and one for my home business. Sometimes I want to share files between the accounts so I use the collaborate feature. The problem I have run into is the files will show up online but they won't transfer to my laptop. The main folder shows up but it's empty. Am I missing something? It's really strange that they show up online.

When I'm not able to sync, and have reset, and logged in and out. What is best practice? Uninstall? Or what?

I am not able to delete any files in my archive. I keep getting an "error please try again message." I moved all my files to the archive because I'm over my limit but I'm not able to actually delete any of them.