Get help and support for your membership services.
Recently active
I have tried logging out and restarting. I have tried deleting via the finder and my CC web assets. Thanks.
I sent a public link with download privileges to a client. He could see the layered doc, but his comments never reached me.Can non CC members leave comments and how?
Adobe Creative Cloud Desktop Sync Does Not Work! Adobe Cannot Figure Out Why. In the creative cloud folder the green check-marks that indicated that the file is synced do not appear anymore.
How can I download multiple files to my PC from Creative Cloud?
The synchronization of files in CCDesktop works fine on my iMac with Maverick, the documents I see them synchronized in CCfolder of my iMac. I see them also synchronized in the Safari browser on the user page dedicated to me and I see them also in sync in the app for iPhone CC. But you do not really see these documents in my laptop MacBook Air with Maverick. This is the problem.
how do i download a shared folder from creative cloud ?
Where can I store text files so that they can acquire a URL and be accessed as a hyperlink destination?
i have the creative cloude programs (all of them )is everybody can see the files i'm creating and saving in my computer?where i can see it?if i don't want it how to cancel it?
Is there a way to store my adobe project files/media in the cloud and edit from the cloud? Thanks
Hello there.So, recently i moved and in the new house i had to change from Fiber to ADSL. I went from 100Mb-10Mb (down-up) to 24Mb-1Mb, so speeds are a lot slower.Since the move, i'm unable to sync large files (as in bigger than 80-100MB). The sync starts normally, but always, after X% the sync fails. If I do it via the app, i get a "Unable to sync [file name]" error and no other message. If i do it via the browser, i get no error whatsoever.I never had any problem before with Fiber, so i wonder if is there any timeout in place or something like that, or any other thing i'm not aware of? The upload speed is slow, but steady.I'm on Mac Os X Mountain Lion (10.8.5).Thank you in advance.
I can't synchronize a folder on the desktop of Creative Cloud. I don't know what the problem
When I upload a high resolution PDF to Creative Cloud Files, the color looks off.Low resolution versions look fine.Is anyone else experiencing this?Robert
I came into work today to find that CC was syncing all 35000 of our files to my local CC Files folder. Upon further investigation, I realized that CC had actually added my files to "Trash" and was now replacing them from the cloud. My problem with all this is that I had no idea this would happen and did plan to spend 3 hours this morning waiting for CC to bring down my files. I also have no idea why this happened, so I cannot predict when this will happen again and mess up my work flow. Thanks for any explanations on why this happened.
The turn projectparfait to creative cloud is wrong because, on the https://creative.adobe.com/file it`s not work! I have 2 js issues(errors)Uncaught TypeError: Cannot read property 'get' of undefined LayerModel.js:1Failed to load resource: the server responded with a status of 410 (Gone) https://creative.adobe.com/api/profile?_=1411980675363and on the https://projectparfait.adobe.com all working fine as always.I think it is because you minify scripts. Please resolve this problem, because on 30 september projectparfait more not work.
I can't turn my file sync on? I go to preferences and turn it on but it does not stay on? What can I do to fix this?
I am in a test mode of creative cloud (windows). On my first Pc everything runs fine, but on my second one (with same Adobe-ID) there is no synchronization of my files. When I open the cloud in the web portal, all my files (made on the first PC) are there. I have copied some local files on the second PC into the creative cloud desktop folder and I have turned on the synchronization in the settings of creative cloud. But nothing happens no files are uploaded or downloaded. What did I wrong? When try to find any help on the support pages i'm running in circles without any result.
What options do I have to upgrade my storage plan once I reach my limit?
I've recently been asked by a new client to use CC to collaborate on a project. We used to use Dropbox (successfully for a year without issues) but someone decided CC was "better". After having used CC on my MacBook Pro with 10.8.5 for one week, of which the first 4 days were fine, now "some files failed to sync". I've searched this forum and the help topics, none of my filenames are too long, neither do they contain illegal characters. It was all working fine until yesterday.Now some (not all) of the files that were syncing will not. CC gives no clue as to why not. Having read the forum I tried to uninstall and re-install, but all this did was erase my local copies, which were the most up-to-date! I would have lost an entire day's work had I not had a Time Machine backup. Other CC users take note!The other guys on the project need access to the files, but now it just turns off syncing altogether after a failed attempt. I will probably have to use Dropbox for now, and the project team'
hi,the CC application failed to synchronize two PSDs of mine to the cloud. with 600mb they're quite heavy so i am not looking forward to uploading them again from scratch (made a backup copy today just to be sure). my cloud space is at 5gb at the moment. so i have no problems with space.the cc app said that it was a server problem with the firsr psd. the second one just had the comment "sync. for file "xyz" not possible". what can i do now?
HI I have updated my photoshop as prompted in my creative cloud desktop app but now my files no longer sync. I just have the spinning wheel of doom on my mac when I navigate to files on the creative cloud desktop app. I have checked the settings and I am signed in and I have even tried uploading and downloading within the preferences. Can you help please?
HI guys i have some problem with crative cloud files upload .its not syncing psd and program files like AI , PSD, INDD,AEPhave an idea why ?
I open prefs, click on 'file', click on 'on', close, return to menu and it shows file sync is off again. will not stay on.
Hi anybodyI am waiting for the functionality to download a hole folder (with files/a project) at once from my cloud space (not only single files!) without syncronizing with desktop cloud - like I can do e.g. via a ZIP-file with dropbox. Anyone an idea? Are Adobe plannig to modify the functionality?Matt
Hi,I have a Mac at home and a PC at the office. Both are running Creative Cloud's software and have Adobe's Softwares installed under the same user id.The softwares (Adobe Photoshop and Adobe Illustrator) works just fine.But the Creative Cloud Folder (for syncing) only shows up at the PC.I'm currently working on my Mac, and have no access to the Creative Cloud Folder.I have already looked into > Mac HD> Users> My user to check if only the shortcut was gone, not the folder. But the folder is gone.And, when I click "Start Syncing" in the "Assets" it always "blinks first" then does nothing. When I click it for the second time, there's the spinning wheel but in the end nothing happens.It should probably be important to notice that my Adobe id was "email A" and I recently changed it to "email B".Thank you,Clarice
Bonjour,J'active la synchro dans les préférences, mais dés que je ferme la fenêtre la synchro se remet sur OFF.Merci d'avance d'une solution.
Remix with Firefly Community Gallery
Thousands of free creations to fall in love with and remix in Firefly.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.