Creative Cloud Services

HiIt's been a pretty stressful day today to find that all my project files in my creative cloud folder got moved to the Trash in OS X automatically for no reason. The weird thing was that I was left with all the subfolders I had created but with no files in them. I could see the files on Creative Cloud website so everything looked fine there. Frustratingly it seams impossible download folders of project files through the website. The CC App was reporting everything was up-to-date when it clearly wasn't.So the lesson I learnt today is it's not safe to store your projects on the Creative Cloud. Luckily I managed to restore my project but It has taken me the best part of a day to get everything back up and running again.When you're about to deliver the job you really don't want to switch on your computer to find that everything has gone.

I like the idea of the adobe cc file cloud. but i've had 2 complaints of clients already that it doesn't work. Blank screens, expired links & now it gives me a message certain files can't be synced... Don't make me go back to wetransfer/dropbox

Has anyone had a problem getting creative cloud to work when you have a windows user folder with '&' in it. e.g 'Rob & Mich'?

When I go to creative cloud online (view files on the web) to see my files, it takes forever to load and it finally only shows a blank page even though on my desktop version I have files and folders, which seem to be synced (All files up to date)! Browser Google Chrome, Operating System OS X 10.9.3 - Internet connection GOOD

Hi All,I browsed through previous posts before posting this, but excuse me if this has been asked already or explained on Above's website somewhere else.I'm currently using Adobe CC on a trial basis, but am considering rolling it out to my production team. I need to know how working on shared projects through the cloud works, and what the workflow will be like.I'm assuming once an Adobe CC "team" account is setup, one member would create a project file and have it saved in the "creative cloud space". All raw video files and project files would be saved to the cloud as well, and any team member could open to the project file to work on/add to the ongoing project? Can more than one member be working on a project at a time? Thanks for your help!CraigSkyline Studio

I usually use Dropbox for this purpose as it works well for sending preview links to clients - however I thought as I have far more space on CC it would be a better platform for me to do this, however the file format doesn't seem to be supported. Is There currently a way to view a full swf / flash animation via CC or is this functionality which you are planning to include in the future?thanksLinden

I'm trying to sync some projects with CC with no luck so far. It keep prompting error messages for some regular PNG and JPG files I have (More than 100 of them!). The message include a "Contact customer support" link that links to nowhere. I already have those files synced with Google Drive (Which is a free service by the way) with no problem whatsoever. Any clue of what is happening.By the way, is there a real "Contact customer support" link where I can ask to real support people directly?

Whenever i upload folders/files on cloud after some time the error comes as 'fail to sync'when you click on it, it shows some list of files which were not able to sync....why does this happen?and sometimes the folder which is already uploaded on cloud is not found when i have not even deleted it.It takes me hours to upload files/folders on cloud..ie from roughly 6 hours to 14 hours.Internet plan has 2mpbs speed.please help

Why does syncing take so long? 2GB is taking 215 hours

So I have activated CC on 2 Macs (Mac Pro and Macbook Pro Retina) about 8 months ago. On my Mac Pro everything is working fine but on my Macbook Pro i have some issues since a few months. Creative Cloud Desktop won't sync files anymore (not upload not download). I uninstalled creative cloud desktop and reïnstalled it but that didn't work either. The loading indicator keeps spinning like shown below:However it will sometimes shows that files are synced (which they are not).I even tried removing every local creative cloud file in the creative cloud folder. But that didn't work either. Can someone please help me! It is very frustrating as i will always have to login on the creative.adobe.com website to acces my files.Thanks in advance!EDIT: After a little more research i saw that the process "Core Sync" is not responding in the Activity Console. I also have some typekit fonts which should be synced but aren't. I only get this screen in de CC for Desktop

This message appears when I try to load this page: Download Center : Adobe Creative Cloud"We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates. Also, help is available in the Creative Cloud forums."Any news about this error?

I am getting a "There was a problem syncing some files" prompt. This has been static for about 5 days. Any thoughts on what is causing this would be appreciated, thanks...

I've upgraded to the team membership from an individual membership but CC is not showing the increase in storage. It does show under my administration page that the storage is there but the app itself and web storage aren't updating. Do I need to do something to do so or will it just take time to switch over?

Hello...When i define a new graphic icon to one or more libraries, they are set to default "folder" icons after a moment.It looks like the sync process under CC is doing that, because other folders / icons outside CC-sync are not reset.Am I the only one having that problem?YoursLennart Jessen, Denmark

I would like to upload a file for a client and have it expire (lock them out of it) at a prescribed time, say, 2 days after delivery. Any way to put a time limit on a file?

Creative Cloud is a really great concept, but in practice it is not very reliable. I subscribe to the whole enchilada "CC" on a Mac with all the latest s/w and tons of RAM, but I keep getting all these error messages. Does anyone else have this issue?Thanks for any suggestions.Brad Dye, editorThe Wireless Messaging News

I've tried uploading two separate PSD files from my Mac. Neither filename contains special characters. The extension for each is PSD. The files pass multiple virus checks. One files is about 650MB while the other is about 900MB. They are the largest PSD files that I have. Neither will upload either through the web interface nor the CC app. I have plenty of space left on CC. The files just fail about 50-60% of the way through upload. It's frustrating because the limits specified by Adobe are 1GB for web upload and 5GB for CC app, and that's the only thing I can imagine that would be preventing these uploads. What is happening? How can I get these files into CC?

I've been using the CC file storage for a month. I recently uploaded a bunch of new data and got a warning that I'd exceeded my 20 gb limit. When I went into the archive, I started deleting files and folders, but soon get an error message that asked me to "please try again". Deleting ceased to work.I've since completely emptied the Creative Cloud folder on my computer, but when I go to Creative Cloud.com it shows I've "used" 13.2 gb of my data and, strangley, three folders of my files continue to appear. When I try to go to the archive, I get a message: "Page Not Found". Seems as though it doesn't exist anymore or there's no way for me to access it.Through all of this, file synching continues unless I pause it.I'd like to just clean everything out and start again, but it seems there's no way to access the archive. I'm running the latest version of CC desktop on Windows 7 and use other apps such as Indesign, Photoshop, etc.Any ideas?

I have exactly the same problem. I saved now all my files outside my CC folder. There is still an empty folder which I cannot delete. I renamed it "EmptyFolderToDelete". A few days ago I talked to 2 agents on online chat, they couldn't help me and promised customer support would contact me. Nothing happend. Please trash that folder and reinitialize CC structure.

I am unable to access the folders and files that my team members have uploaded to the creative cloud.  When I go to my "files" tab on the creative cloud desktop and I see this:When I open the folder I see no files.  I also don't see any files online even though I know there are some there.  Two of our team members have been able to share files on the cloud but I am still unable to.  I have tried uninstalling and reinstalling the program (twice) and nothing changes.  I also tried uninstalling the program, changing the OOBE folder name in my adobe program files, and reinstalled the program.  This also didn't work.  I need to be able to access these cloud files ASAP.  Any suggestions?

HiI'm having problems syncing my files on the Creative Cloud using the desktop App.All my files on my main computer at work are fine and access is all good. The problem is when I get home and want to work I can't access the files on my laptop. They are not all there. There seems to be some of the folders but some of them have no files in them and there are alot of files missing.Can you suggest any remidies to fix this.CheersRachel

I believe the subject of this question is self-explanatory.I have a bit less than 50 gb of data in my Creative Cloud Drive and I'm consistently getting this error message.Already tried to "pause" and "resume" sync a few times. Already restarted the computer.I'm running Mac OS X - Mavericks (10.9.2) in a Macbook Pro Retina in case that matters.Thank you very much for your help,Jonathan

where is it?

im having a lot of issues with uploading a file. the file is only 90mb.i leave it uploading, get back to it later on and it has finished uploading, no errors show, but the file is nowhere to be seen. im having to keep using dropbox to send files to my clients as adobe's service is constantly failing me.adobe.. HELP! why is this happening!!the file is called "aussie_pickers.mov" it is a prores compressed movie file.

My combined pdf document will not download, nor open why?