Digital Editions

   We use Edition Guard to download our textbooks and manuals.We sent our students links and this is the message that comes up when they use Adobe Reader.       Unable to downloadError getting License.License Server     Communication Problem:      E_ADEPT_NO_TOKENEdition Guard said everything looked good from their end and to contact Adobe, so I contacted Adobe help and they said to put it on the forums as they couldn't help. 

​Why can't I slide books from library without getting a "not responding" remark?

I cannot slide over some very recent books from the library, but can slide over any western or outdated books very easily.  I keep getting "not responding" all the time on recent dated books .

When I try to download a book from the King County Library System, my computer asks me to reload ADE 3.0 and then does not download the book.

I have downloaded ade and updated but when it was done a few years ago I was using it through my library. It is associated with my library card and local library. I now can't read books through other programs and I can't de-authorize it since it wants a vendor log in. How can I fix this or who should I contact? my library has been no help at all.

I just installed ADE 4.5, but it does not see my Sony Reader when I connect it. A device authorization screen does not pop-up, even when I type CTL + SHFT + E. I was using ADE 3.0 before, and it could see my Sony. I had to upgrade because of my book vendor, Kobo, requested it so my new puchases could be downloaded to my computer. In order to download the books, I had to deauthorize and reauthorize the computer. I did this using regedit, following a procedure from this forum. It suggested deleting the key and the DEVICE directory, which I did (and probably is the cause of my problem).Now, ADE does communicate with my Kobo library and allows me to transfer books to my computer, but that is not where I read them. I want to load them on my Sony Reader. Any advice?

I am running ADE 4.5.1.133054 on Windows 7I am using a KOBO e-reader.I am regularly loading e-books from the library and usually it works okay.  Today, after loading a library book I could not open it on the e-reader as the DRM info did not match my device authorisation. (it opens fine on my PC running ADE).  I erased the authorisation on the e-reader using the Device Options menu on ADE.When I try to re-authorise the e-reader, ADE sees it and I can go to the Device Options menu, but nothing works - cannot authorise, cannot read the device authorisation info.I would appreciate any suggestions

Hello,I have authorised one Windows computer in Adobe Digital Editions using my Adobe ID. Now I want to authorise my Macbook as well, but I get an error (please see screenshot). Why is that so? I thought the point of the ID was that we can now share books across our devices?Thanks!Best,Viola

When I attempt to download Adobe Digital Editions, it asks for my username and password. Each time I type the username and password given me by Adobe via email, it tells me that my username and/or password is incorrect. Please help.

downloaded book from local library 3 weeks ago, now it won't down load.  Do I need to re-authorize? 

I was just informed that the Adobe Customer Care does not support those of us with free Adobe DE. I may be reaching my 6 device limit soon, and although I have deactivated earlier devices, it seems that this will not increase the available activations and I should get customer care to reset the limits. How then do I get the limit reset? Thanks!

Have been successfully borrowing and reading public library books on my Kobo through Adobe Didgital Editions for years. Since February 2017 the books appear to load onto the e-reader but when I try to open the book to read, I get the message ["Oops! This Document couldn't be opened. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Please sign-in with the authorized Adobe ID and try again. www.kobo.com/help".]  I have contacted Kobo for help - and was told to revert to the older version of ADE 3.0, this fix did not change anything. I took my computer & e-reader to a computer technician, they couldn't fix it either. My ADE says that my computer IS authorized.  I DO NOT know what else to do to fix this issue, can you HELP? PLEASE!

Hello:I keep getting this error message "Error! Check Activation" and cannot download any books from the public library anymore.Can anyone help?thanks!Gin

I recently replaced my hard drive and when I tried to download an e-book an error message (Error, Check activation) appeared and the solution to that was to de-authorize my computer and re-authorize.  When I try to deauthorize another error message appears: Unable to erase authorization. Retry after some time.  12 hours has passed and the message is still appearing.  What can I do?

Hi all.I have created some epub books which is in english and Arabic words . I can read all the arabic content properly using Chrome Readium but, because of DRM, I need to read these books using Adobe Digital Edition. The problem is Arabic words in ADE are separated and are not displayed correctly. ( The font is embedded into the EPUB file).It would be great if anyone could help me with this problem. The below pic is of Readium

I've tried running it manually but it keeps saying that the Adobe Digital Editions 3.0 installer is already running, and when I go to ADE to try and add the file from there, it cant find it.

Hi I am a member of NetGalley and often get offers of books to read in exchange for my honest review.  I have downloaded several books using digital editions successfully, however quite a few books are downloaded with a tiny font and I cannot change it on my device. Any thoughts??@ !

Hitonight I bought an ebook and downloaded it on my Laptop (Laptop is running on Win 10). After the successful download, the file showed up in my library next to other books I bought a couple of months ago.Everytime I want to open the file I downloaded today, the screen of the Adobe Digital Editions is freezing. When I try to open the files I bought and downloaded a couple of months ago, everything works fine.So, I dont know whats wrong with the file I bought today.Please help meRegards

I keep getting the error :Error getting License. License Server Communication Problem:E_ACT_NOT_READYI was told to unisntall and reinstall and deauthorize. It won't let me deauthorize. It says unable to erase authorization. Please try some other time.Please help. I have spent hours trying to find a resolution. I have a MacBook Air.Thanks

I have been using Adobe Digital Editions since i upgraded to Windows 10. The last two days i find that i cannot open ADE.. It "launches" when i click to shortcut, but then when i click on the icon in the task bar nothing happens. I've tried everything i can think of - uninstalled, restarted and reinstalled - did that twice. I even tried ADE3 but i got a message saying that i had to activate my account - but when i went to reactivate the message came that the computer was activated! So i gave up there. Anyone having the same problem. Oh, and I've done a virus check and run Super Anti-Spyware.

Hi everyone,When I delete a file from my Digitals edition files, the file is always back in my library the next time I open digital edition. What I have to do to be able to delete a file without its coming back? It’s annoying for me to always see those files. The file is not operable, but it’s there annoying and take some space in the list for nothing…Thank you for your help, it’s appreciated.

How do I get it back? It's a textbook and I need access right now.

I received this message when I try to put books in Adobe Reader. The other user is probably me, but how I can correct that error?

Just installed Adobe Digital Editions 4.54How can I change the folder where ADE puts the ebookAt present it is on the C drive in Documents folder, I want to change that to another download folderCan no see how to do that

Does anyone have a solution for this problem. I'm at my wits end!