Download & Install

Updates are not displayed in the Creative Cloud app. I do not get any kind of error. However, if I uninstall any Adobe application and then reinstall it, the latest version is installed. So I have to do this periodically with all the apps installed. I have tried all the solutions proposed by Adobe but have not been able to solve them. I use a late 2014 iMac with BigSur 11.6.5. How can I solve this?

Hi there,I just started a one-woman business. Because I don't need all of the Creatvie Cloud apps, my best option is to pay for a couple individual plans rather than the all-encompassing business plan. Am I, as a very small business, allowed to use idividual plans commercially? Or are only those people who pay for the business plan allowed to sell their products?Thank you,Ambria 

Hi all, I have purchased Adobe Creative Cloud all apps package (student discounted cost). For the first seven days that I was using the software (Illustrator) it said I was operating under a free-trial. I assumed this would dissapear after the 7 days were up, and that my payed-for subscription would kick in. Unfortunatley this was not the case, and when I open Illustrator or InDesign a message comes up saying I need to purchase a subscription. The first payment has already been withdrawn from my bank account, and when I log into adobe creatuive cloud it states that I have a subscription. Any help ASAP would be much appreciated as this software is essential for completing my uni assignment! Thanks.

"The program can't start because MSVCP100.dll is missing from your cmputer. Try reinstalling the program to fix this problem." I can't find the program on my computer, or on the Adobe website. Having trouble tracking down a solution. Any advice?Thanks for the help.Jim

Hi, I urgently need to use Illustrator CC 2017 on  my work computer and the PDapp that now kicks in when I try to open the programme isn't launching  Illustrator CC 2017. The PDapp allows easy automatic sign in (it automatically shows my login email and doesn't require me to put in my password) the next page then says 'thank you' and then asks me to press continue to start using the programmes. When I click 'continue' it simply takes me back to the sign-in page. It's like it is stuck on a loop. Do I need to uninstall anything / change preferences, etc? I am using a macOS Sierra 10.12.6. Thank you for your urtgent help.

https://helpx.adobe.com/download-install/using/change-install-location.html#:~:text=Select%20the%20Account%20icon%20in,right%2C%20and%20then%20select%20Preferences.&text=Select%20Apps%20in%20the%20sidebar,Done%20to%20apply%20the%20changes. This information doesn't works. keeps installing it on C instead of D

I want to talk to someone.  

I used to have 2 illustrators: Desktop 2022 and CC 2022. I removed the CC in favor of the desktop. Now I want CC back. Not sure how to do that since CC is no longer in my list of apps.

I see this issue a few times in the community and none of the answers seem to work for macs.At every restart of the system my creative cloud demands to be fixed, and this is happening to all four of us in the graphic department.   We don't understand how to fix this issue,  does anybody know how to fix this, and please do not point to another post that seesm to have the answer, they don't work or they are talking about PCs and not Macs. Thanks,Andre 

Hi, I am trying to update CS5 Master Collection. It downloads the update for all the applications but then once it reaches 100% it says failed. The error I get is "There was an error downloading this update. Please quit and try again later." I'm not sure what is wrong with the update, as it has updated in the passed. I have tried the steps in previous posts, but nothing seems to be working. Anyone able to help with this please?

Hi,   I need exe file of adobe web premium CS5. Anyone can help.

Я хочу скасувати безкоштовну підписку на 7 днів, як мені це зробити 

I updated my PC to Windows 11 and need to re-install Production Premium CS6. I logged into my Adobe account from which I downloaded it and from which I purchased it. My serial is clearly shown in my Adobe account together with an option to download it again and with my original purchase invoice.My installation failed as my serial number has been blocked by Adobe. Support chat have been of no help whatsoever, suggesting that the serial number could be fake, then that the license has expired, then that it's been cancelled, then that I should subscribe to start paying a second time for the software I've already purchased outright.Their final advice was to post here. Can anyone please assist?

Greetings to everyone, I have encountered error 106. Reinstalling does not help, and I cannot install and update applications. Try again, it doesn't work either

My computer had a virus and I reset it.  I have everything else working fine but the installer for adobe will not download.  It continues to say it encountered an error and will not finish.  Can someone assist me please? 

Hallo, ich versuche meine vor längerer Zeit erworbene Version vom Adobe Creative Suite 5 - Design Premium auf meinem Mac mit macOS Big Sur 11.6.5 zu installieren. Ich habe auch bereits die digitale Version über meine registrierte Produkte heruntergeladen. Bei der Installation kommt die Fehlermeldung: "Install" muss aktualisiert werdenDer Entwickler muss diese App aktualisieren, damit sie mit dieser Version von macOS funktioniert. Weitere Informationen erhältst du beim Entwickler. Bei Klick auf weitere Informationen gelange ich auf folgende Website: https://support.apple.com/de-de/HT208436 Hier ist die Rede von einem Kompatibilitätsproblem von 32-Bit-Apps unter macOS ab Version 10.13 die wohl nur noch unter 64-Bit laufen. Hier wurden ab 2018 anscheinend alle Entwickler geraten, ihre Software von 32-Bit auf 64-Bit umzustellen. Uns exakt diese Variante benötige ich nun von Adobe. Gibt es eine Art Migrations-Update von Adobe um eine 64bit fähige Variante

Hello! I have problem with my adobe abo. I have pay every month and now i cant acess to my Photography Plan. Where is the problem?

Every time I go to creative cloud and install I get error code 50 and I've tried everything on the help website and I tried deleting program files but I can't delete the Util folder but I'm the admin and I can't edit the owner AND i tried creating a new account and installing it there but I still have the same error! Please help

Hi, my issue is that I want to activate my old software CS3 extended but that doesn't work. I understand the software is old and the activation server is down. There is no running Adobe service existing anymore. So far so nice and acceptable. But that's not important for me. Why? The installation runs well and the software is running without problems during the 30 days testing period so I can expect or take the risk to try out that / what (it) will happen in the same way after the 30 days. -> as I bought this software nobody can forbid me to use it on my own risk (without Adobe service) as long as I want. If you drive a 15 years old car no automaker will collect your key and say, you either have to walk now or buy a new one. So, I would be happy if anybody has a tip how to activate the software offline (wo the not existing activation server) before I start writing books of correspondence with Adobe about who is the owner of what ... Thanks a lot for your experience. Cheers, Christia

I bought a 1 year prepaid membership just now and wanted to install creative cloud on two different laptops.  How do I do that?

Hi All, Need urgent help. I installed InDesign & Creative Cloud Desktop App on my Windows 10 (2020 version), but unable to open any file and getting following error. I have uninstalled, reinstalled, ran CC Cleaner Tool, but nothing worked out. Can anyone please help ?   

I'm finding that the CC desktop app isn't recofnising the fact that I have InDesign, Illustrator etc installed ever since I renamed my MacOS user account / home directory. There are a handful of apps that are recofnised as installed, e.g. Acrobat and Premiere etc, but most just have the 'install' button next to them. I've tried the solution listed on here (numerous times) but it hasn't made any difference unfortunately:https://helpx.adobe.com/uk/creative-cloud/kb/apps-panel-reflect-creative-cloud.html 

привет! у меня была подписка, я ее отменила. сейчас хочу восстановить, прошло 4 месяца. я могу ее восстановить? не пойму, куда надо зайти.. я из РФ

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Hi,In our organisation IE is blocked at the firewall from accessing the internet, this is causing a problem with our Adobe products not being able to sign in as they use IE.Can anyone advise whether there is a way to make Adobe use Edge or a chromium browser for its sign-in process?