Download & Install

Serial number confirmed by support as legit and mine.WIN7 computer crashed, did a rebuild and now I am not able to activate my license. Everytime I open any Adobe application I get " Please Connect to the Internet and retry". I am not able to activate the product. If I generate the key code and insert it, it claims I have illegal serial number. I would like to use this computer because it is all setup with Matrox hardware. Can anyone help me? Support simply claims that product is no longer supported, therefore no help.

I have tried all of the solutions I could find on this website, because this seems like a common problem.  When I select the creative cloud installer and try to either select eject or just drag it to the trash, I get this message: I have deleted everything adobe that I can find on my computer, even the acrobat reader, emptied the trash, and still can't get this thing off my desktop.  I searched the activity monitor for anything adobe, "code," "cc," "cloud," "daemon" - nothing I do will allow me to eject this thing.  It is making me think it is harmful to my computer.  Has anyone had this experience and knows what I can do?  I'm running my antivirus software now to see if that can help, but nothing so far. This is my activity monitor, just to demonstrate that there is nothing else adobe that I can quit:  

I get this message when I start PS. I'm on the monthly photography plan. My payment isn't due to the end of the month. I'm on Windows 7 Ultimate. Also it says I cannot connect to Adobe server.  I've read this may be a security error? and I should update Windows? I do not want to update to Windows 10. I've read that maybe I am a victim of fraud? and I should call 866 493 4991?  Can someone please help? There is nothing more frustrating when you are trying to finish a project.  Thank you.-Joseph

Hi I own Lightroom 6 CD.I can't download onto my new computer, because it either says it's too old to download, or that it's active on to many devices. But all my other devices have been in the landfill for a while already.Any ideas?My customers are waiting for their photos.

Hallo zusammen, ich bin mittlerweile komplett am verzweifeln und vielleicht kann mir hier jemand helfen. Ich hatte über mehrere Jahre eine "Creative Cloud"-Lizenz über meine Berufsschule mit eigenem Login. Jetzt hat meine Berufsschule mir die Lizenz entzogen und ich habe mir mit meinem eigenen Account ein eigenes "Creative Cloud"-Abo zugelegt.Wenn ich "Creative Cloud" auf meinem PC starte erscheint diese Fehlermeldung.  Wenn ich auf den "Anmelden"-Button klicke, erscheint die selbe Fehlermeldung einfach nochmal und das immer wieder. Im Reiter "Hilfe" sind die Punkte "Adobe-Konto...", "Abmelden" und "Nach Updates suchen" aus gegraut.Ich habe schon alles versucht. Deinstallieren mit dem extra herunterzuladenden Creative Cloud Uninstaller, Deinstallieren mit dem RevoUninstaller, manuelles Deinstallieren (durch löschen aller installierten adobe-Daten, inklusive löschen von Registry Einträgen) und sämtliche auf der Adobe Seite angebotenen Hilfestellungen und Lösungsmöglichkeiten.E

On my new computer everything worked fine (including Photoshop elements) until I got the message "activate windows". Since I did that I can't access elements no more. Strange. In ADOBE I found "download non-subscription app for new computer" with a exe download file for my registered version. When I click the downloaded file I get the message "the archiving part for Adobe photoshop elements 12 is missing". Before unpacking I should "first download the files for my operating system" ??? Any tips? In what directory should I copy the new downloaded exe file? (I tried to copy into the directory to wich my shortcut refers to). Does not work.Question 2: in case i'd buy the newest edition (P El 2022) is it a good idea to uninstall everything of the old version?              Many thanks

Seit dem letzten Update kommt immer der Fehler 87. Das Update wird gestartet und nach 2% wird der Fehler 87 ausgegeben. Die Fierwall wurde schon deaktiviert und der Host repariert, das hat alles nichts gebracht. Bis jetzt hat immer alles funktioniert auf meinen Windows Rechner. Ich würde mich freuen, wenn jemand mir hgelfen könnte bei meinen Problem.

Bonjour,J'ai depuis ce matin un souci inexplicable avec Creative Cloud qui ne cesse de m'afficher un message d'erreur et me demande de le réinstaller OU de le réparer. Ce que je me suis emplyé à faire sans succès. Si il affiche bien mon profil et les aaplications installées, il lui est impossible 1) : de se connecter à mon compte via l'application de bureau, 2) : de désinstaller les applications demandées, 3) : l'application de bureau mouline dans le vide à la recherche de polices installées ou d'autres paramètres (synchronisation de fichiers), 4) : ne coche pas et n'active pas les options demandées dans les préférences (désinstaller les anciennes versions par exemple). Je possède un Imac récent (fin 2019) et avec le dernier Os Mac BigSur. Tout fonctioonait alors correctement jusque là.Seules les mises à jour automatiques exécutées par la CCsuite ont été faites.D'autres rencontrent-ils ce problème ? Merci pour vos aimables retours.

I recently purchased the Adobe bundle for 9.99/mo that includes 8 or 9 applications, including Lightroom and Lightroom Classic.  I'm been using LR Classic on my desktop for working on pictures from my mirrorless camera, but I wanted to download Lightroom on my iPhone for quick edits on the run.  However, I can't tell which app to download.  I see one called Lightroom (with the LR logo), but it says it comes with ads, and I'm thinking I don't want to endure them since I'm paying for a subscription.  Maybe there's an option to enter my subscription credentials once downloaded and I can get rid of the ads?  Any advice would be appreciated. 

Please can someone from Adobe provide instructions how to uninstall Adobe DNG Converter 13.1

Bonjour,Suite à un changement de carte mère et réinitialisation du système, j'ai réinstallé PhotoShop et Première qui sont installés par ailleurs sur un autre PC portable.Après avoir saisi mes numéros de série, j'ai un message m'indiquant que le nombre maximal d'ordinateurs est dépassé et je suis invité à en désactiver un. Jusque là, tout est logique.Le problème, c'est que sur mon compte, la liste des appareils activés est vide. Je ne peux donc pas désactiver l'ancien.Avez-vous une idée ou un contact qui pourrait m'aider ?Merci

Fortunately, I'm done with Windows and all of its forced update resource-hungry bloatware shenanigans and I've gone back to Linux.Unfortunatey however, my subscription to Adobe for Photoshop and Illustrator was purchased and used on Windows.Fortunately however, I've got Wine on Linux so all is not lost. I can get back to work.Unfortunately however, I need assistance figuring out where I can download the Windows-Specific exe installation files. Under my list of products, it's already detected I'm on a Linux machine and won't let me specify an operating system to download it onto. If it's available for Android, Apple and Windows, wouldn't they have something somewhere that'd let you decide which format you want to download it in?Thanks for the help in advance

Just upgraded to PSE 2022. After download I tried to open. I got an error message that installer was damaged. I'm running win 10, ad bocker off, tracking off. I downloaded again with the same result.I also have Topaz software as an addon to my current PSE 18.  Thanks in advance for any help.Walt 

It looks like I am at the end of the road on getting Acrobat 8 running again on my Windows 10 PC.  Long story, but it’s very discouraging to spend hours trying to get the software I’ve used happily for years to work again.  I used to love Adobe (I was at the product announcements for both ATM and Acrobat in the early ’90s) but not so much these days.  So I guess I just need to get this off my chest. I’ve read many posts in here about the problem, about activation servers retiring, posts by Nancy O’Shea saying very firmly that it is dead and obsolete software.  I can understand any company not wanting to support old software 10 years on, but if it works, why prevent people who bought it in the past from using it—it’s not costing them anything.  It just seems mean and greedy to prevent people from using software they have bought.  My original purchase worked for years on Windows 7, 8, and 10 (the last 3 years), but when my Windows 10 PC died and I got a

Please see the PC build. I searched forum and came up with the Complatibility mode thread and tried that. Does not work. Any workaround? Older version of XD?

How do I contact Adobe for support.  CC has stopped working. I've tried every fix from the support communities.  I need assistance.

I have been trying to install my fully-paid Photoshop Elements 2021 for 2 days.  Text help was inable to help and now won't respond.  Is there a way to receive a refund from Adobe since this product is now unusable? 

I am from Pakistan and its almost impossible for students and individuals to get Photoshop legally so can we use the older versions like 2016 or 2015 version for our use and for learning purposes because of the unavailability and prices which we can't afford here?

Dear Sheena, Need your support, on subscribing i chose the option annual plan instead of pre paid annual plan , thus i will be charged on a monthly bases. I need to pay one shot for the year how can i change.Do i have to cancel & resubscribe, if yes please guide me there is no cancel option in mange account  Appreciate your support.Rania

Hi, I accidently typed the wrong email when I made the last purchase for 2022. I typed REMOVED  instead of REMOVED so now that explains why I never received my new serial number  I need help because I have to print for a show in 1 day How can I fix this if the email I accidently fixed never existed. HELP!!!!!   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

Hi there, I have the Adobe Cloud Ps + Lr subscription. Please see attached image.Do I still need these files any longer?Thank you for your help. Frank Lux 

How to downgrade my animate version 2021 to 2018? Please advise anyone.

Hi  I have a serial-number for product(Adobe Indeisgn Standard CS5.5-chinese traditional language), it is volume licensing, under CLP Licensing Program. Recently i had reformat my desktop and re-install this product (Adobe Indeisgn Standard CS5.5). It will prompt me a window(something like countdown 30days) for activation.  If i choose the first option- activate via internet, it will failed and keep saying my desktop no internet access.(*i had verify that my network is fine, nothing block to adobe website at host file, my dekstop is on workgroup,not domain). then if i choose the second option, it request to key-in serial-number. i re-key-in the same serial-number which i use to install this product. it said the serial-number not valid for this package.  Please help. Thanks you in advance.  

I need help!Since today InDesign and Creative Cloud refuse to connect to the server, Illustrator works fine though. It doesn't matter what Wifi connection I use, they both won't work.I cannot deinstall them, as they need a connection to the servers and of course that ain't working.Also, they both cannot reach/connect any licensing? I don't understand why they both won't work but Illustrator is fine. I know those screenshots are in German, but the first one says: Your subscribtion cannot be confirmed. (I can log into the website, Illustrator still works, I don't know why... and no, the tips from Adobe's helpdesk don't work. None of them.)Second screenshot reads: Adobe-Server cannot be reached.Yet, Internet works. I am currently accessing this website through the exact same wifi-connection I would use for the programs. If anyone knows any solutions, I would be forever grateful. I use these two programs daily for my side business. Also, I am, obviously, a computer noob, so don't

Bonjour,J'ai dû réinstaller Photoshop Elements 12 sur Windows 10 suite à un piratage, pas de problème pour l'installation. Mais lorsque j'ouvre Photoshop, un message d'erreur m'indique:"Ce numéro de série est déjà utilisé pour le nombre maximum d'ordinateurs autorisés. Vous devez désactiver la licence sur un ordinateur pour pouvoir utiliser ce produit sur cet ordinateur-ci."Mais seulement, il n'y a qu'un seul PC sur lequel devrait être installé Photoshop, c'est le mien. Donc soit je me suis fait voler mon numéro de licence Photoshop, soit il y a un bug. Auriez-vous des solutions dans les deux cas svp?Bonne journéePerrine