Download & Install

I don't see Cancel plan!!!!!!!!!! I updated my payment infos since yesterday. It's ok in the invoice but still can't cancel the plan I accidentally signed up for 2 months ago and have been paying for since!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and can't talk to anybody at Adobe.............. Very annoying ang disappointing !!!!!!!

Does anyone have the same problem?

Hello,I just suscribed yesterday to get some Adobe apps on my MAC laptop.For some reason, I cannot click on the button "Download" of my account or even Creative Cloud app, nothing happens.Could you please help me to solve that?Other question: I am located in Paris and do not understand why I cannot contact support teams (it is almost 11 AM CEST time!).Thanks a lot in advance

Please can anyone give me a really simple guide to how I can install my Photoshop Elements 12 on my pad, I have the serial number for it.   Belinda   Title edited... Moderator

My c: drive is full as it is small ssd (error code 189)I would like  to move all Adobe to drive 😧 but need help please

Hi everyone, it seems that this error isn't new. However, my adobe crashes on startup. There is no chance of opening my files. Apparently you did an update and my adobe xd is up to date. What should I do now?

When will the package "Oracle JDK 11.0.12 - Windows x64 ZIP Archive" be available in General Downloads?

 I know there is registry fix for this issue to allow compatability mode in IE. What I am wondering is that is there any other fix other than that to resolve this issue. I am using the newer version of the Adobe DC and have Windows 10 Enterprise with July 2021 patches 

I recently just updated my macbook pro to macOS big sur 11.0.1 and after doing so I bought the entire adobe package. I was able to download Creative Cloud but when I press install on any apps they don't install. It says waiting... for about 30 seconds then I type in my password and it says waiting for about 30 seconds more then it just stops. The install button comes again. I need to use photoshop, indesign and Illustrator for school so this is stressing me out. I tried to get help from my schools tech support but they couldn't help me. I don't know what to do, if anyone has any ideas please help x

I'd like to download the 5th version of Photoshop. It doesn't matter if it's a trial. How can I get help?

It's being used by Mac and Windows.But I can't download it.If you log in through the homepage, check the serial number registered in the product, and download it, you will see the characters shown as you go to the page below.[Don't see your app or plan?Some apps are no longer available to download. If you purchased your app from Adobe.com or registered it and don't see a download link, your app is not available. For example, you may not find the download link for some versions of Creative Suite including Creative Suite 4 and all earlier versions in yourEnterprise or volume license user? Learn about the support availability for your apps. ]https://helpx.adobe.com/download-install/kb/downloaded-older-app.htmlIs it impossible to download?Additionally, it cannot be downloaded via the link on the page.https://community.adobe.com/t5/lightroom-classic/download-link-to-lightroom-5-0/m-p/11951884

So now what? My C drive is only 128 so I have a different Hd that I run LrC from. I thought all was well until I noticed it doesn't show in CC and as a result will not update. It says I need to insstall it. It is installed and runs fine, just not on my C drive. Any solutions? If I do reinstall it why can't I choose where it downloads?  Thanks for any help

I have a computer that cannot be connected to the internet.Adobe advises in its support pages under Offline Activation a number of steps to activate the software.Step 1 is1. Follow the installation or product launch screens until you see a link that says "I cannot connect to the internet" or "Having trouble connecting to the internet". Click the link and follow the instructions on the subsequent screen to initiate offline activation. Instructions there will tell you how to generate a Request Code.However, version 13_LS16 of Photoshop which I just downloaded does NOT offer such a link during either installation or launching - just a continuous loop of "Retry" a connection.Two calls to the Support Center met with incorrect information. Neither person knew that CS6 can be activated offline. In the past I have used tjhe Call Center successfully to exchane REQUEST Codes and RESPONSE CODES to install earlier versions of Photoshop. Clearly, the Call Center staff need training.How do I get to

The title says it all.Here is my Error Log:-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code -1 - OS Message: ERROR: Failed to install UWP Appx Package with error -------------------------------------------------------------------------------------Specs:Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz 3.60 GHz64.0 GB RamEdition Windows 10 ProVersion 20H2Installed on ‎3/‎17/‎2021OS build 19042.1110Experience Windows Feature Experience Pack 120.2212.3530.0Graphics Card: DirectX version: 12.0GPU processor: NVIDIA GeForce RTX 2070Driver version: 471.11Dr

Hi, I have a similar problem with deactivating Adobe CS4 which has already been described. Following the next steps to solve the problem, I wanted to reset the activation counter on the Adobe LWS website. The problem is that on the Adobe Licensing Website I get the message: "Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.". I am logged in to the account where I have registered my Adobe package. So I wrote a support request in the chat in which I was redirected here. Please help. 

I have a friend who is having the same issue with trying to install on Mac. It stops and says not enough space but he has 250GB  can't figure out why it's not installing.   [Branched by moderator to new topic.]  

Hello I have bought LR 5.0 some time ago.  I also upgraded it to 5.5 during the one year service period.  Now I need to re-install is due to LR failure to register again after a crash.  Do somebody knows were can I download a legal patch ? Thanks in advance E.   [Moderator moved the thread to the correct forum]

I am having problems to log in with the second computer.The error which appears is related to a failure with the Internet connection, but the network seems to be working fine.Any suggestions to what could be happening? 

Hi, After updating the Creative Suite I have now Photoshop 2020 and 2021 as well as Bridge 2020 and 2021.Do I have to keep both or should I delete the older ones? Both work perfectly OK.I just update, can I avoid these 'new' installations? Many thanks,Dorine 

Hey,I can't install XD can anyone help?Exit Code: 191 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRC215.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: error 0x80070005: Windows cannot create the AppContainer profile for the Microsoft.UI.Xaml.2.5_2.52012.2002.0_x64__8wekyb3d8bbwe package. ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRC215.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf6#@#OS_Error_String: error 0x80070005: Windows cannot creat

Update requiredYour browser or system is no longer supported up to date. You are scheduled to schedule the latest updates to your operating system.Can you implement the solution for the error?

Tại sao tôi không thể tải phần mềm adobe khi tôi nghe thấy liên kết trên Why can't I download the adobe software when I click on the link

HelloLightroom Classic is supposed to run nativelly with the new M1 processor on MAC computer but it still asks to download Rosetta !? (see file attached )My computer is a Macbookpro 13" M1 OS 11.3.1thanks for your help  Carole

I am trying to install Adobe DC and keep getting: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603 I have tried the cleaner and still it wont install....

hi, I'm from china. I have not been able to run my adobe utilities several weeks. Look at the attachment.what's wrong with adobe?