Download & Install

Hi I have been trying to get hold of support by using the chat function.The Chat starts and the support is writing to me, but i do not have a reply option. The box or text field for me to write my reply is missing.What do i do?I am using, Windows 10 latest build, Edge.Frederik

I used to work as a graphic designer and on a website. I retired 4 years ago, and only use the product on my older Mac for creating graphics and flyers for the nonprofits I volunteer for. As a retiree, there's no way I want to pay Adobe a monthly fee for products I use two or three times a year. Is anyone aware of a workaround for starting up software that I BOUGHT, and for which I own a license? I appreciate any advice you can give me. Thanks --Julie 

My old laptop's drive became completely corrupt about a fortnight ago. Nothing I did could revive it. I obviously couldn't remove my copy of Adobe Creative Design Premier 5 from the old laptop.I bought a new laptop to replace the old one, but it doesn't have a DVD drive, so I downloaded a copy of my  Creative Design Premier from my account on Adobe's web site.The problem is that on installing the software from the USB flash drive it fails with a message to insert Disc 1.Is there a workaround for this? 

I created a new account, logged in, and paid, but Photoshop didn't run, so I'm going to delete all of them and reinstall them. How do I completely delete everything? Please help me.

Hello I tried installing from creative cloud. It failed. I retried, it failed again the same way. I restarted and retried again and it failed the same way.  here is the error log: Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat DC 21.5.20060.0 Adobe Acrobat\Setup.exe_21.005.20060 ----------- ERROR: DW071: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1602 -------------------------------------------------------------------------------------

請問我怎麼激活adobe creative suite 6 design & web premium

Dear community,after a recent CC desktop app update the processes that adobe runs in the background appeared as apps on my mac (pic related). Why is this happening, and how can I delete them? Best,Nik 

Adobe tech has crashed both my computers last time the rep logged in took control, did a lot of changes in Windows system, and did updates after a reboot, windows would not reboot paid 500, euros to get both computers back - basically reinstalled everything, all my music production software, microsoft and adobe but the issue still remains Desktop updates fine, when I open CC it sees updatesLaptop says update, looking at the latest version it is two versions behind now.  At the last call before my vacation (which I am still on for another week) .. they said wait until 1 Aug when updates roll out it should work.  All the tech issues you see Adobe, like deleting files, uninstalling creative cloud etc,  the only way to get updates is manually uninstall the app then reinstall then it is the right version, I have done this 30 times on the Laptop but it is annoying and wastes time plus I lose settings doing it this way, all my brushes, preferences etc are all gon

bonjour, j'ai l'erreur Code d’erreur 189 : espace disque insuffisantcar photoshop 22.5 veut s'intaller sur le disque systemr ssd.  Comment lui indiquer un autre repertoire sur un autre disque ?merci de votre aide cdlt  Jean-Pierre

We recently purchased Adobe PDF student version and as it seems it is not downloading onto my computer.I do beilieve that its not downloading due to the fact that my computer is bot a 32 bit computer its a 64 bit. Is there any one that may be able to guide me in the right direction of being able to install all the programs I've recently paid for. Thank you in advance.

I tried to update my CS6 to 13 as per advise from Adobe help desk. Unfortunately I got stuck right at the end,  as the installer encountered a problem. Installer failed to initialize. Please download Adobe Support Advisor.If only it would be easy. I can't find the download and the link sent to me by the help desk tells me that I want to install non genuine software.I am getting really frustrated now, after spending hours to get Photoshop working again.Any help is appreciated.

My old computer died and need to get photoshop elements 14 on my laptop. I continue to get an error messages when installing and after add my serial number. Not sure what else to do. I'm using windows 10 currently.Appreciate any help.Thanks

Hi all,  I was at a corporate meeting attempting to present a gallery of photos I had taken, when suddenly Lightroom requested I sign in. I pressed sign in, and it said "loading", showed a new pop up with 4 squares circling, and then it said "Your software is incompatable with Adobe products, please update" and force closed Lightroom. I tried in other programs, with the same issue. I know for a fact that I am updated. I tried restarting with no change. Every Adobe app now does it and I cannot get anything to work. I am fully logged in on the creative cloud program though which doesnt make any sense. For reference, I am running the most up to date version of Windows 10 as well as all browsers and CC apps. Never had this issue until yesterday. I have a limited amount of time to submit these photos and this is now completely blocking me from doing so. Any help is greatly appreciated! Thanks in advance, Dylan   

I'm currently unable to get Creative Cloud Installer to get past logging in with this error:JavaScript is disabled. Please enable JavaScript and try to sign in again. I believe I have the latest Java installed and running well on my fully updated Windows 10 on all my browsers. So I'm a bit stuck. This is possibly connected to my original problem whereby Premiere, After Effects and Lightroom were unable to connect to Adobe for verifiying my account, so basically locking me out. Photoshop and other apps still worked fine. So I'm attempting to do a fresh install of everything, but am now stuck at the very first step!     

Impossible de télécharger une ancienne version CC sur mon macOS Sierra. La méthode indiquée dans le lien suivant n'est pas à jour car dans l'onglet"..." , seulement "En savoir plus" est proposé. C'est une boucle sans fin. Quelqu'un aurez une solution ou bien c'est une malice de la part d'Adobe ? Merci d'avance?

Alguém me pode ajudar, estou a tentar instalar os meus programas num novo pc mas manda-me pagar, quando ja sou assinante há imenso tempo. Será por ser um Macbook? Obrigado a todos .

Apple MacbookPro, 2015 vintage, MacOS 11.4, 16GB RAM.Installation dtops dead at 91%; no error message. Activity monitor shows two PSE2021 apps executing, one is marked unresponsive.I had the Monitor kill the unresponsive module. The other gave "unknown error" message and offered a window "Quit." Clicking on that initiated activity that is going on now for half hour. What gives?I was hoping to re-statrt one more time before asking for help but now I'm at a loss. The last time I had installation problem like this was on a WindozAny help would be appreciated and TIA.Pete 

Dear Team,  I am unable to login to adobe cloud & lightoom classic , it shows some Clock timing issues/ internet issues on pc windows 7 pro . My clock time is appropriate and there is no internet issue. Request for assistance to solve this . 

Hallo zusammenIch habe eine Acrobat2017 version  (neu) . Die will aktualisiert werden, tut es aber nicht und geht in eine Dauerschleife . Weiss jemend Rat ?  Wäre super,  😉 

Hi I have received this message when installing photoshop - Error code 22: Case-sensitive drives not supported.I have had photoshop before and never got this message so unsure why. I am unsure what to do to get around it.

Greetings,I need to operate my Adobe products for a few months without internet access. Is there an option for a prepaid monthly or yearly license file (six months or one year)? I cannot find any clear answers for my situation and I am finding some companies do offer such licensing, others don't. One company's answer was to send me software two generations old to use (last version not requiring active internet for licensing). I dearly hope Adobe's answer will not be to use pre Creative Cloud software.Thank you for your input.

As i need the Adobe Pro at work, licenses was added to my email. Nevertheless when i try to download Adobe pro always creative cloud opens up instead uf upload Adobe pro. Big Problem i first used a test version of Adobe pro. As soon as it ran down, i got the license. Problem now is just i does not disappear even i have the license in my online account i still shows adobe pro inactivated 

showing that an update is available but when i try to download and install on a Mac i get the following message,                I cannot find anwhere to install the update, any help would be appreciated. ThanksMartin

Hello, Is it possible to delete the creative cloud app, but still keep Photoshop, premiere etc.it is draining my battery, and I just Got the new MB pro 16 inch, and use it alot on the go...

Hello, I completely forgot to click "do not uninstall previous version" when updating to Premiere 2021. I only wanted to test 2021 out.  How can I get back to a 2020 version of Premiere Pro? There is no option for it and I know Adobe has the ability to get it back. It's just a matter of their willingness to allow reinstall. Thank you.