Download & Install

Hey folks <concealed spam link removed>I just bought a new computer and unable to open the adobe apps on it, how could I fix this issue

I recently purchased a Mac Book Pro, that came with OS Big Sur 11.1. It is my first Mac and I was upgrading ( or so I thought) from a windows laptop to this.  I'm a working artist and was looking forward to using the as my new creative tool.    I have downloaded Creative Cloud 8 times and have had NO luck with the instalation of creative cloud to access my paid subscription.  I have read this was a n issue with older versions of Big Sur... I would have thought this would have be resolved by now??  Can anyone help?    

Hello!I am currently living in Saint Lucia (in the Caribbean) and I recently tried purchasing one of your products called 'Premiere Pro' and did not work. It brought me to a blank page saying, "Purchase Unavailable This product isn't available for purchase in your country or region (Saint Lucia)." It would be helpful if anyone has a fix for this please. I am an ongoing graphic designer and perusing this dream would require me this software!Thank you.

HelloI have a problem in downloading Acrobat Pro, when it reaches about 50 or 60%, it shows an error 136. I tried all the solutions on the Internet, I deleted all the program files and acrobat reader files I tried again but to no avail

The rest of the message says...The code execution cannot proceed because mscms.dll was not found.  Reinstalling the program may fix this problem.I have tried to Reinstall a few times with no success.Any help with be greatly appreciated!

I am new to macs with a macbook pro with M1 processor. I was trying to install the adobe creative cloud desktop app. I got a message saying I needed to download rosetta which seemed strange but it wouldn't proceed with the install without it. I clicked ok then got an error which simply stated "An error occurred while installing the selected updates." No other designation and I cannot seem to find any way around the problem.

Acrobat silhaeng si  sayong-gwon-i manlyodoem Adobe Acrobat-i(ga) i jangchieseo wanlyoe haedanghaneun yuye sayong-gwon-eulo silhaengdoego issseubnida. wiwa gat-i naomyeon silhaengdoeji anhseubnida. doum-i pil-yohaeyo.       when running Acrobat License has expired Adobe Acrobat is running on this device with a grace license equal to completion. If it comes out like the above, it won't work. I need help.

I´m told "to face the end of my test Abo" supposedly free of charge, although my credit-card is charged since May2021 monthly with EUR 24,99 by Adobe Systems Software in Dublin /IRE for having ordered "Adobe Acrobat PRO DC", which I originally intended, but I realize since May many problems to start my PRO DC everytime as appearantly there is still another program of Adobe Acrobat DC installed on my PC which fights against the new-installed article. So I want to finish the use of it as it is helpless in that way and I want to cancel my Abo. There is no easy possibility to contact with a mail address to do so and I don't want to spend such a lot of time with a cancellation.Is there anybody from the support team to help me in this matter?

Hallo, ich bekomme bei der Installation über die CC Setups folgende Fehlermeldung:Im Firefox ist Java aktiviert, ich habe die neuste Version von Java für mein Windows 10 heruntergeladen und installiert. Ich bin etwas ratlos?! 

Is Adobe Creative Cloud, specifically Illustration, InDesign, Premiere Pro, and After Effects, compatible with a Microsoft Surface Book 2 with Windows 10 Pro? I don't know what the difference is between Windows 10 Pro and Windows 10 V2004.

Good app for android mobile 

Hi,I have just subscribed to CC and installed it on my laptop. I'll be getting a new desktop soon, and would like to have CC on that system as well since it's not good for the laptop to be working for hours on end. I wouldn't need to have them open at the same time, of course - the desktop would be the workhorse and the laptop for doing tweaks.  How would I do that?

Hello All,I have a client that is using CC on Mac but when they attempt to load it they are presented with the following error screen:I'm not entirely sure that this is actually a firewall issue so any advice on troubleshooting this issue would be hugely appreciated!Kind Regards,

Insofar as I'm aware, I have never had an Adobe Connect account, and yet I continue to receive notices that my account is about to be updated on a given date.  I've tried to find a way to contact an actual living human being in order to ask for deletion of the identified account (included on the e-mails), but since I have no information about the account sign-in information, I'm not allowed, apparently, to contact a Customer Service person who can help. Is there any way to actually attract human attention, or am I just relegated to putting Adobe Connect in my spam folder every time I receive a notification? This is very poor Customer Service for what used to be a helpful company.

Hi, I have a student creative cloud account but I can't seem to download more than 3 apps to my computer. I know that some accounts have limits but how can I change this or can I uninstall one app and try the other? CheersMel

FAQ: What should I do if I have a membership but my app is acting as if I have a trial?Please login using the same Adobe ID (email) you used to sign up and confirm that your account shows the proper membership: https://www.adobe.com/account.html.If you do not see the membership information, please check to see if you used a different email for your Adobe ID when purchasing your membership.If the membership shows in your account, please sign out and back in to Creative Cloud with the same Adobe ID: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html.Next, click the Creative Cloud Icon and then select the gear. In the list you will see “Check for app updates”.Perform any updates found either that way or with Keyboard commands:  (Win) Ctrl-Alt-R or (Mac) Cmd-Option-R.If you get a "Renew your subscription" message when you launch a Creative Cloud application, please see: https://helpx.adobe.com/creative-cloud/kb/license-this-software.htmlIf the applica

I have prepaid for subscription but when I go to the pdf document and try to convert, it take me back to the subscribe and pay?  This is frustratating and I would appreciate any guidance.  THANK YOU.

When using Spark, I keep getting this error message. Bad connectionSorry, we are having trouble connecting to our servers.Error: E_FETCH_COMPOSITIONStatus: 500Request ID: R07BUqWQMMBGzsd3CS1ohE4lXJGEOumn

I can´t reinstalleted my program Lightroom 6 on my repaed cumpute. Your server says that I don´t have tge latest Windowvs 10 and Edge. I get my computer frpm service with the latest program on it. Why can I not loaded the Lightroom again. I buy it in 2016 and I don´T wont too pay every year for it. HELP Christer Rasmusson xxx I have your elemnts since many year back.   [Moderator]  [personal information removed per policy -   https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467  [This is a public forum, not Adobe support, please do not post personal information] 

How do i down load the programmes to an external hard drive, my pc has limited hardrive space . When i try to down load from adobe it goes directly to my pc storage with no option to choose where i want it stored eg new external hard drive is there a solution please.

Hi, how can I cancel a plan associated with another account which I no longer have the access to the email address and the sign-in process requires a verification code.(also I don't have a phone number with that account.)Thanks for helping out, much appreciated.

I have been a Creative Cloud user for years and this is the first time I have encountered this: I Opened Creative cloud and it states that there was an update. I click to update, and it progresses to roughly 9-10%, then states "Creative Cloud update failed", Error 117. I tried with several of the other applications and they do the same thing. I procreeded to uninstall all of the apps, and they will not download/install. Naturally, I google searched, and found this page:Creative Cloud Download - Error 117  and later this: Fatal Error '117' occurred while download  I took all steps in the latter, via this link, and the steps in the troubleshooting found here: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&mv=other#error117  I am completely at a loss and have spent several hours trying to get the applications downloaded.  I tried installing them on my wifes machine

I bought Lightroom 6 in 2015 on cd. When I bought a new Mac with iOS 11 Big Sur, it would not work. My question is, can I upgrade without having to buy a subscription? I don't want to pay over a hundred dollars every year!

I have a 1 year pre paid membership but Photoshop says that I can't use it until I add my credit card information? I'm not trying to pay for photoshop on a monthly basis, I just want to try the product, risk-free.

I am trying to reinstall production preium cs6 on a new hard drive. After entering my serial numder and clicking next I get a box that says serial number you provided is valid, but a qualifing product could not be found on this computer. My previous product as listed in mt Adobe account is #After Effects STD but that is not listed in the drop down list of products therefore I cannot conplete the installation.  Is there a solution for this issue