Download & Install

Hi, I'm an annual subscribed user of Adobe. I'm having technical difficulties to install XD on my Desktop. It seems like its only downloading and working through creativecloud, unlike Premier and Photoshop that are installed on my Desktop but don't appear in Creativecloud. Can you please assist?

Hello ! I am in Australia, and have been using cs4 since 2015/16  -   but can't open NEF files in it etc etc  -  so  need to fix my longterm non opening (thinks it is expired  lease version) purchased cs6  issue.CS6 issue:I purchased  online Cs6 educ. version (Australia) in  March 2015 direct from adobe online.But for years it has said TRIAL is over and   won't open. **I don't think I registered it  properly on the ADOBE site. Also I left university  and forgot I bought it as an education  version until today -  so I couldn't find its serial # to try add  and try to open it.   Today I contacted my old university  and reopened my emails and retrieved  the Adobe cs6 purch. emails incl.   my old  customer id +  serial number +  have my  old uni email available again.But for   the past coupel of years   I have a new Adobe

he desinstalado photoshop sin querer y me siguen cobrando pero no lo estoy utilizando así que quiero instalarlo otra vez pero sin que me cobren 2 veces por un mismo plan  ¿como hago para instalarlo otra vez sin que me cobren otra vez? un saludo gracias

Hello,I always get error messages when downloading and trying to install my programs no matter which one it is. Earlier i got the 201 error than i switched the port of my usb wifi connector. I was able to install 2 programs afterwards but now i get the error 113. I checked the permissions of CC all fine, i dont know what to try next.Pls help

Hi,I've tried contacting Adobe Support via Web Chat over the past day and have received no response from them (not even a greeting) so will post here in case an Adobe employee is monitoring the forums. I purchased Adobe Creative Suite 5.5 for Windows back in 2012 and installed it on my then new desktop. A couple months ago I replaced my desktop with a new one and recent attempted to install Creative Suite 5.5 on it. However, when I attempt to activate Creative Suite I get an error stating that the product has already been activated on another device and that I need to deactivate the product on the other device to continue. Unfortunately, the prior desktop I had Creative Suite on was wiped once I got the new desktop and so deactivation is no longer possible. I'm wondering if it would be possible for Adobe to allow me to activate Creative Suite 5.5 on my new desktop? This adobe product is linked to the Adobe account I am posting from. Thanks in advance, James

In many years I had a old version of Adobe Creative Suite 2.0 and it has been good on my laptop with Windows 10. - Then I got trouble on my computer and reformat it to factory.After reinstall my old Adobe Creative Suite 2.0 it will not start even I still have my license number.The error is saying:Your Adobe Photoshop username, organization, or serial number is missing or invalid.The application cannot contimue and must now exit.And then the application is stopped. - What to do, helpViggo from Norway 

I installed the xd software but it only appears to mp in CC APP.Im trying to find folder location of xd on the computer and i dont know where is it😕😕

I get these messages when I try and open creative cloud after I download it on my new computer and they have no error codes so I cant check into them on adobe's download support function because they have no numbers, was hoping someone knows how to fix this, I have tried to repair it 5 times with no luck and have unistalled and re-installed a total of 9 times with no luck, same error messages everytime.

Hello,  I am having an issue with installing apps through the Creative Cloud Desktop app. I recently purchased a subscription and was really excited about downloading the various editing apps. I tried to install Animate and Photoshop but as it was downloading, it eventually stops and says to retry. I've been "retrying" ever since and none of the apps are downloading. I am sure some other people have also experienced these same issues and it would be really helpful to solve it. Thank you! 

So starting this weekend I've been having issues with Premiere and Media Encoder - crashing, freezing and longer than normal render times - when I tried to uninstall with creative cloud it said the programs were still running in the background. Opening Task Manager I could see that they were both indeed still running in the background, however, I cannot end them, when I do I get an error message saying the operation could not be completed. Next, I used the Clean Up Tool to remove all Adobe software and Creative Cloud from my PC, which worked. But now I cannot re-install Premiere or Media Encoder because they are apparently still running in the background even though they're no longer on my PC. I am able to re-install other Adobe programs but these two will not as the computer still thinks they're running. I am at an utter loss, I've tried to kill the tasks using cmd but that just says process not found. I need these programs as I do a lot of content creation and video editing and now I

I have 3 legal boxes of Adobe Photoshop Elements 13. I have uninstalled all the copies from old computers but now when installed on new machine - I am getting error message that serial number is in use on different PC. What should I do? 

This error keeps popping up when i try to reinstall creative cloud. Can someone help me?

I am beside myself with frustration as Creative Cloud continues to freeze, with sync errors and may or may not be causing Adobe Bridge to crash on me repeatedly. Two external hard drives with two years worth of work have crashed so I have no access or knowledge that they are not permenently damaged.I am working on a desktop iMac running Mojave version 10.14.6.Creative Cloud was stuck for weeks with an update, contiuously spooling and "refusing" to be force quit, go figure. I have unistalled CC, reinstalled it and it now won't sync, with Bridge continuing to crash during critical work processes. What is going on?

Adobe XD keeps failing to install on Woindows 10. The issue seems to be around for years. Why is there no solution to this?  Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:36.0.32.10 FATAL: Error occurred in install of package (Name: UWPAssets Version: 36.0.32.10). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 ------------------------------------------------------------------------------------- 

I am trying to install the Photography package (Lightroom and Photoshop) and when I click on the downloaded install package I get a pop-up saying I need to upgrade my browser to see the reCapthcha - but I am currently using the latest version of Edge. I have tried disabling virus protection/firewall etc, and can sign in to Adobe website but just cannot install any applications because I cannot get past this reCaptcha pop-up. Any suggestions please

Hello, I wanted finally install Lightroom 5 Edu which I bought years ago and never came to install, because I worked (occasionally) on my sons computer with his Lightroom, but he moved away. I can't seem to find a way to put in the product code in order to obtain the serial number. The /eduverify_de site doesn't seem to exist anymore. What is to be done? I have the CD and booklet with the product code but can start it only as a 30 days demo... Thanks for help

i ve tried to install photoshop app but i can t, every time when i start the creative cloud launcher,i m waiting for 30sec and then throws me on my adobe id page. it said that i m conected and then do nothing, just repeat this action every time, opening the same page everytime...it doesn t advance for instalation. What can i do? on my old devices it works, now i have a new laptop but i can t install anything from adobe...Thank u!

I just had to trash all my work because I could not get the newest verstion..(the one with the Flamingos) to SAVE my work.  I tried several different ways...NO LUCK...I finally ended up uninstalling it the installing the previous version..(the one with the little girl mermaid).  I then went to my digital sites and EVERYONE was having the same problem.  PLEASE FIX THIS ADOBE....I SAW ON ON SITE THAT THE FILE MAY BE TO BIG...NO...AFTER I HAD TO TRASH ALL MY WORK....I DID SEVERAL TEST WITH JUST ONE ITEM AND IT STILL WOULDN'T WORK .... SO PLEASE DON'T TELL ME MY FILE WAS TOO BIG.  

I have the same problem

New one just crashes repeatedely.

I have recently purchased the Photography Plan and am pleased with all the facilities it offers. BUT, why do I need to frequently sign in to use any of the facilities? Adobe is clearly one of those large companies who do not want any direct contact. They send you to the moon and back rather than provide a simple contact method to directly answer simple questions.RegardsPeter

Cannot install due to Imac says he is not able to check installer file for sabotage. What to do?

I have a licensed Adobe CS6 master collection.  I am trying to install on my new computer with WIN 10.My install files are on a USB drive which worked on the old computer.  (When I click set-up.exe) I get the "installer failed to initialize" message.I went to my account and found the download but it shows a promo for CC (which I do not want) and states that the CC includes a one year subscription to CS6 which expires within one year of download.  Is this some gimmick for Adobe to try and force us into a subscription service? Thanks

First off I am sorry I am typig in a font i cant get rid of on here. this is not on my computer???  Ok so that said, I uninstalled flash with the uninstall download and flash is still on my computer in creative suite CS4. My questions are;   Why? Also, do i really need to uninstall that version of flash since it came with the creative suite and not online? Also if i do need to uninstall and I uninstall it will my creative suite CS4 with adobe photoshop and bridge stop working?  

It says me this when I try to install: There are problems downloading files. For solution suggestions, visit the customer support page.(Error code 72) I tried all the ways but nothing please help.