Enterprise & Teams

Hi I have built a package (for macs) in "Adobe AdminConsole" with all apps and file size is little over 30GB.First problem is that JAMF dont support this big files for upload and deployment, limit is 20GB. Is it possible to built a package that is little in size and that the installer downloads all apps during the install ? Anyone that has a solutions on this ? /H

Com 1 licença de usuário, em quantos dispositivos se pode fazer log-on em simultâneo?

Hi! I am an Adobe Certified Instructor (ACI) in Video Editing Solutions.I have no access to any software, as my CC subscription has run out. A CC subscription is part of the ACI Program Benefits, and I have asked politely and repeatedly that it be offered to me. Please see enclosed screenshot. Noone at Trainingpartners, Trainingpartners Helpdesk, nor the regular Adobe Support have been of any help. How can I resolve this issue? Best regards, Sune WattsACI

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library.  From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either. Any ideas???

I teach at Young Harris College in Young Harris, GA. We just received 20 new iMacs for our graphic design program. The IT folks have allowed me to figure out my questions on one Mac and then they will implement.   I need to set up specific workspaces and preferences for InDesign, Photoshop and Illustrator. Save those on one new Mac and then have that the default on all 20 Macs. The Macs are set up with a Guest User, so each student can use and then login with their free (mostly) Adobe accounts. Some do have their own subscriptionss. Is there a way to set these up as described at the first of this paragraph? Or will everything be based on the personal logins?   Thanks in advance! Kerry Jenkins <email removed >

Quiero cancelar un plan, y no hay forma de poder contatcar con adobe

We have several team members that are showing their name as [NONE] on the Users page of our Teams Account. I didn't see a way to update the name of an individual user, however, I found the "Edit User Details by CSV" option. I downloaded the list of existing users for the template, updated the First and Last names of the users, saved the CSV and uploaded it. Within a couple minutes I received the email notification that the bulk update completed successfully and the "Bulk Operation Results" page inside the Teams account shows that all the updates completed successfully but the user names never change and still show [NONE]. I have tried this twice. Any ideas?

Hi! I recently switched institutions, leading me to have to reset my CC account with a new email. Unfortunately, whenever I now try to open the Creative Cloud app, I get a message saying "You've been signed out, please sign in again to continue using Adobe apps". When I try to click the "Sign in" button, I'm just redirected to the same page, making it impossible to sign in. I've literally tried everything to solve this with no luck -- uninstalling and reinstalling, restarting the computer -- so if anyone has any advice, I'd really appreciate the help!

We have lab computers that have the Adobe shared device licensing and we would like to enable the cloud storage and files sync how can we go about doing that?When the students go home and use the product on their personal computers they have full access to the cloud storage and file sync that when they sign into the lab it says it's disabled. The students are trying to use adobe bridge but they can't access the cloud files on our lab. 

Hi all,   I've recently had emails from Adobe regarding an unpaid invoice. Attempts to access this invoice from the account always result in an error message. I've raised this with Adobe via the CTTPO-Credit@adobe.com address but they do not respond. I've had chaser messages threatening loss of access but I cannot pay the outstanding amount or even see what it relates to. The account is billed annually which has been running for a number of years so I do not understand what is going on.   In addition to this I want to add licenses for products we already have but there's no option to do this from Overview page or anywhere else for that matter. Is this because of the outstanding bill?   I am a reluctant system administrator for my organisation. I just want to pay the bill and provision applications where needed. Is Adobe this hard to work with? 

Boa tarde, Tenho atualmente 3 licenças na Adobe , porem uma não está sendo utilizada, caso desativar ela, tereique continuar pagando ou na proxima fatura era somente 2 licenças?

Ich bekomme immer nach dem Download von Photoshop und Indesign die Meldung, dass ich mein Systemkennwort eingeben soll, wenn ich dazu aufgefordert werde- es erfolgt aber keine Aufforderung und auf den weiter-Button unten kann ich auch nicht klicken.Wie kann ich das Programm trotzdem installieren?  

Hi, how to i see how many sin transactions occurred in SharePoint

I recently started a job that uses Enterprise log in. Because it took a while to get my account set up, I opted to start a personal 'trial' using my university email, now, however, Adobe won't let me even try to sign up via Enterprise and continues to revert back to my 'trial' free subscription.I've tried logging out, back in, etc. But I can never get to the screen that Adobe shows where it allows the user the option of choosing the personal account or the enterprise account. It just keeps reverting to my soon-to-end personal trial account.

I have to download adobe premiere pro for work purposes but cannot sign in as when i enter the email address it sends a verification code to an email address i do not have access to. I dont want to have to sign in with my own personal account , start a free trial and end up paying. 

Hello,We have an Adobe Business plan with two licenses assigned to team members.We want to work on an xD document that is accessible to both of us and that we can collaborate on. So far, the only possible way to share that file and have it remain as a single source is through the "invite" button inside xD. The problem is that the person with whom the file is shared can only see it in "Shared with me," causing him to now have a bunch of files mixed without any sort of order. Isn't there some way to have folders or some sort of shareable structure with other team members? It seems to me like VERY BASIC functionality to be able to collaborate efficiently with people. Can the other person somehow sort those shared files with him? Or will he have to search through hundreds of files at a time? How do you do it?

I'm trying to instal adobe c.c. with account from school. I can't sign in to  adobe creative cloud when I try it shows me that microsoft can't sign me in ,it says I have blocked cookies in chrome but I don't have ,what can I do?

Okay, so I get my Adobe Acrobat Pro subscription through Work, but I pay for Photoshop monthly on my personal account since it is not a work expense.I work from home and need to be able to use both Photoshop, and Acrobat during the day.Each time I use one of the other I have to keep signing out and signing into the other account. All I need is to be able to sign in to Photoshop with my Personal account, and Acrobat with my work account simultateously on the same computer.Why is this not allowed if both accounts are licensed?

Bonjour,Nous possédons un abonnement créative 3 licences et la CB est périmée. Depuis nous n’arrivons plus à mettre à jour les informations.Nous avons tenté avec plusieurs CB en vains ...Depuis plusieurs mois, nous n'avons plus accès aux produits adobe.Le service technique est injoignable, que doit-on faire ?Merci pour votre aide.

Hi, We are struggling with UPIA command line error like:'Request failed with status = -641'.We often use CLI and there are cases when we don't know what happened and how to deal with it.According to KB:https://helpx.adobe.com/creative-cloud/kb/troubleshoot-common-addon-installation-issues.htmlThis error occurs when you are trying to install extensions or plugins using commands with sudo on the Universal Plugin Installer Agent (UPIA) command-line tool. To fix this issue, open the Creative Cloud desktop app. Then try installing your extension or plugin. So above states that we use sudo, but not true at all. We try to open Creative Cloud desktop app, and partially it fixes a lot of these '-641', but there is something more. We want to tell our clients what have to do in these cases, but we don't know what extra activity we have to fulfill to let the UPIA install or list our plugins.At this moment we let the CC update itself so waiting for updates is a blocker to instal

Any idea how to enable Syncing for a Teams user account?? I want to sync files from my old individual Adobe license to my new Teams user account. But the new user account appears to have no syncing rights and I can’t find out how to enable that. When I log in to Creative Cloud desktop app with old account I can click File > Open Sync Folder and save the files to computer. But when I log into the app with the teams user account, I can't click Open Sync Folder.In File > Preferences > Syncing, I get this message: You don’t have access to manage preferences for Syncing. With the individual account I have syncing rights and with the Teams user account not, so it’s not about Admin rights on the computer. I tried all the below:Log into Teams admin account to try and find a way to get this user account syncing rigths: I did not find itlog out and back into Creative cloud desktop applog out of Adobe account in browsersI tried this solution:https://helpx.adobe.com/cr

Hi! I'm wondering how to change from a monthly to a one-time annual payment on my subscription. Now that my company is paying for the subscription, they'd prefer a one-time payment and I had already set up a monthly payment.  Thanks for any help!

We are a school district with CC a enterprise license, I have mostly Mac computers so my CC installer is on my Mac.  However I need to create an install package to put Acrobat Pro on a PC.  Can I do this using the packager on my Mac.

I am planning to remove local storage and move fully into the cloud for a team of 8 graphic designers - maybe also motion designers. Can I configure cloud storage to be used as a "Team server" - so that it’s possible to create a common folder with customer projects from A-Z?

Bonjour,Nous avons acheté "Tout Creative Cloud".Impossible d'installer Acrobat Pro (sous Windows 11).J'ai trouvé un lien de téléchargement, mais lors de l'installation, celui-ci demande un N° de série.Impossible de trouver le N° de série de mon abonnement dans la gestion de mon compte Adobe.Ou puis-je trouver ce numéro de série svp ?Merci d'avance