Enterprise & Teams

Hola,  Deseo cancelar mi plan porque no estoy usando el programa, llamé en abril de 2022 y me dijeron que no había manera de cancelarlo porque era un plan anual y que llamara en septiembre para cancelarlo, he intentado ponerme en contacto y el número de servicio no funciona y el chat siempre está cerrado, necesito una solución porque no quiero pagar otro año más de un programa que no estoy usando. Gracias!

Hi This qn  has been asked several times and adobe is clearly ignoring the same. Is there any option to check the usage statistics of a creative cloud app? I would really like to see if my employees are actually using the product that we bought for them.

Admins out there, how do you delegate ownership of important assets/libraries in your organization? I realize that with the new Admin storage features, it is easy to re-delegate access to assets from deactivated user accounts, etc. I know how to do that. The main issue we're having is with a user not wanting to be the owner of certain assets/libraries. She would like IT to create an IT-controlled account that the assets are assigned to and have us delegate access from there. What is your practice? I wonder, in most organizations, do they create a separate account to manage important libraries/assets or are they usually assigned directly to a user?

A recent change to our Adobe logins has caused so many issues with Libraries.Adobe for Enterprise - when now logging in, you get asked to choose a profile, company profile or personal profile. For some reason Adobe have added a new profile to all our accounts, however all of our existing Collab Libraries are connected to our personal profile. Having looked through all the online help, Adobe say to export the library from personal and import into company profile. The MAJOR issue with this is then the 'Shared' library is no longer 'Shared' and you will not receive any updates any of your team make to the library. WELL DONE ADOBE!! The only way forward I can see is to get all my teams to remove themselves from the Libraries (for which we have approx 50 - All individual client based) for myself to re-invite them, making sure they are on the company profile when accepting the invite. We also have Libraries that one of our Client's external agency has invited us to, for which we ar

Hey everyone, I am currently still enrolled in the student program for Adobe CC, but my enrollment at university ends today/tomorrow. I tried to migrate my assets as described in https://helpx.adobe.com/enterprise/using/migrate-student-assets.html, but when I go to https://graduation.adobe.com/ and type in my university's mail address (the one my student account runs on), then I get the error message: (roughly translated from German) "Personal accounts are not being supported, use a company's or university's account instead to use this service." ...which is what I am already doing. Can anyone help me?

Hi, my company bought 3 adobe license, is there any central portal I can see those three accounts? I want to reasssign it to the others.thanksPeter

Hallo, ich muss eine Rechnung geändert haben. Da wir in Deutschland sitzen, brauche ich eine wo die Mwst. extra mit ausgewiesen ist.Ich finde aber keinen Ansprechpartner: Das ist eine Servicewüßte hier sorry. Bloß nicht mit dem Kunden sprechen. Das ist einfach zum kotzen.  

Hello, I am Being charged even without any plans, subscriptions or card details entered. There is nothing left me for to cancel so I think someone is using my card. I asked my card provider to dispute the transactions but they require me to contract adobe first. Please help asap as I am loosing money!!!   please investigate Transaction no #409307217 of 30.34 GBP taken from my Wise account on Tuesday 30th August 2022, 20:49.   I absolutely did not authorize this. my email: [Personal information removed by moderator]

I purchased CC all apps today but in my account it's still showing "Try or Buy" against apps. It is also only showingthe old renewal amount for only Adobe Acrobat.

Gentlemen,In 2018, We purchased 20 lifetime Licenses of Adobe Acrobat Pro Version 2017. We upgraded our Desktop computers by new.My concern is whether I could directly use the licenses on the new POCs or if there is any needed process.

Hello, I recently got a Macbook Pro 64gb with the M1 Max chip specifically for video and image editing. I transferred the data from my old mac to the new one using Migration Asssitant. I attempted to install my Adobe apps through the creative cloud app and only a handfull of apps are available to download when I have access to the entire suite through my student enterprise account. When I attempt to download the apps through the web link, it brings up the CC app but doesn't install the app at all. I can't contact Adobe support directly because it's an enterprise account and my school administrator doesn't know what's wrong. I uninstalled and reinstalled using the CC uninstaller and the Cloud Cleaner multiple times along with restarting my system.The only amount of progress that I've made is creating a seperate admin account and downloading the photoshop app through there, which in turn downloaded the cloud app. This did download photoshop and also gave me access to al my other app

Hi All,I have two questions,1. While trying to assign Permission in the Admin console of Target, I am getting following error,We're sorry.Something went wrong. We're working on the problem. Please try again later. 2. While accessinbg Target I am not seeing Automated Perssonalization and Recommendation option in Create Activity. Please help in resolving these two issues. Regards,Amit 

I'm looking to get an IMac to start my graphic design degree however this would be on a budget so ideally looking for a cheaper option rather than buying the brand new ones , therefore looking at older models. which is the oldest mac that still can update to use the newest versions of creative cloud?I've been looking at 2015 iMacs but not sure if they can update enoughthanks 

Hallo zusammen,  wir haben intern den Adobe Update Server aufgebaut und getestet. Bei den Tests ist aufgefallen, das eine Meldung über ein Zertifikat erscheint. Der Server ist Zertifiziert. Bei dem erscheinenden "Zertifikatsfehler" ist auch kein Zertifizierungspfad einsehbar. Leider wissen wir hier nicht weiter und können nicht erklären woher diese Meldung kommt. Screenshots der Meldung sind angehangen. Wir hoffen Sie können uns hier weiterhelfen. Vielleicht weiß jemadn was es damit auf sich hat. Vorab schonmal Danke und Grüße     

hi, i have bisnes acoount in Adobe and don't see options delete plan  ...olso i don't have opttion contact with support. Why Adobe be makes it difficult?  

Hi all. Nice reaching you. So, i am now in a company that uses and needs to renew the Creative Cloud license for enterprise. In my country, there is an authorized reseller that for what i can see, charges in one payment and 25% more expensive. However, i am looking at the regions and countries for every location and my country doesnt appear. Is it correct if i buy directly from Adobe.com and avoid this expensive middle man?Thanks a lot!

Hi I have been trying to sign in but it keeps showing this message.

After installing Acrobat 2017 pro the help drop down menu does not include "check for updates" .We are not sure if this means it is already updated all the way or if the update process is not available.The computers are Windows 7 Pro 32 bit with 4GB of ram.We have tried uninstalling and reinstalling but nothing seems to help.Any guidance would be greatly appreciated.Thanks,

Hello everyone, I'm struggling to determine which licenses are in use. We have a number of licenses under different "Deploy-to-IDs", and there is no inidication as to what is in use, etc. Any direction would be appreciated. Thank you!

Hi,We are not able to login admin console due to the error "We're sorry.Something went wrong. We're working on the problem. Please try again later." Have tried with a different browser, same error. Please help, thank you

Hi Everyone! Sorry if this seems like a very basic question, but I'm very confused as to what is the difference between my account, plan, and license. Does acquiring a specific plan entitle you to a particular account/license? Here's the thing: I want to be able to use a feature that is only available for Business/Enterprise level accounts. According to my Account portal, my company is on an Adobe for Enterprise Plan. Now, I would have thought this meant I'm on an Enterprise License, but IT confirmed I'm actually on an Acrobat Pro License, and that upgrading to the "correct" license might raise the cost since the Enterprise Plan is just the type of relationship between Adobe and the company. I would really appreciate it if someone can help me understand the difference because I feel that would let me know if getting the company to enable this feature is possible at all.

We have students able to log in and use Adobe products installed within our network as part of the Enterprise licence.  They can use their college email addresses/passwords to log in to Creative Cloud outside of college but no apps are available.  I'm presuming the agreement only allows access within our organisation (I'm struggling to get the answers)One student in particular is trying to sign up for their own Creative Cloud and is trying to qualify for the student discount but receives this error when trying to qualify for the offer using their college email address... 'when using my college email the setup process indicates I already have an Creative Cloud account, and therefore cannot use the email address for the student discount' Any idea how they can get around this?

I got VIP LICENSE from a distributor, but adobe stock unlimited doesn't work I tried to talk to him, but he told me that it works.. and I've received an email told me that it can work for my team., But it notI think he scammed me.. or what?See attached fileSo tell me what yo do to make it works? Thank you   

On Monday (15/08/2022) when I went to open my Adobe XD to work, I realized that the license was expired, I asked the company I work for to adjust the license and the next day it was renewed. However, Creative Cloud could no longer sync with the files shared by my work team, always showing the file sync error. I have since contacted Adobe and 3 operators and 2 technicians have remotely accessed my computer and have not been able to resolve the issue. I was only informed that it was not a problem with the computer or Adobe XD, but with the license registration. I'm still unable to work for a week and no resolution to the case.

I tried to setup an Update Server with AUSST 3.0 on an smb mounted network drive named z: using Windows 8.1.Setup was done using this Creative Cloud-Hilfe | Verwenden des Adobe Update Server Setup Tool document.The AdobeUpdateServerSetupTool.exe was copied to z:After the the inital setup with the following commandlineAdobeUpdateServerSetupTool --root="z:\aust" --fresh about 55G of data were downloaded to the server without the signs of any error. But when i try to run an incremental, i get the following error: Z:\>AdobeUpdateServerSetupTool --root="Z:/aust"Choose one of the following options  :1. Fresh Synchronization.2. Incremental Synchronization.3. Generate Client Configuration XML.4. Migrate to an In-House Server.5. Exit.Your choice: 2Incremental Synchonization chosen.Internal error occured.AdobeUpdateServerSetupTool returned with code: 2.For more information refer AdobeUpdateServerSetupTool.log at C:\Users\tkempf\AppData\Local\Temp\ .After that the updaterfeed.xml files ar