Enterprise & Teams

Bonjour,Est-il possible d'utiliser la licence d'Adobe sur 2 ordinateurs simultanément sachant que je n'utilise pas les 2 en même temps ?Et si oui comment le faire ? MerciDavid

 Еvery time we purchase a new product, adobe partners create new accounts for us, although I enter the same data and email.To manage, you have to jump from account to account. And this is due to the fact (according to the sales manager) that adobe has a working scheme so that by purchasing and activating one adobe product, you can buy the second only for the remaining period of use of the first product.And since the license is sold by default for 12 months, upon purchase you are offered to either return the difference and reduce the term of use, or register a new account as us every time.  

Hi there! I recently merged accounts to join a larger corporate account. When I sign in to the old profile I do not see access to any of my files or CC libraries.  Can you please grant me temporary access so I can back-up these lost files and libraries.  

Hello, so I'm trying to install an app via my school account, and previously signed in with my personal account on the Creative Cloud manager. Now it isn't letting me sign out or change to my school account, which in turn doesn't let me install the app. What do I do?

My personal CC # changed.I updated it in your system on November 30th.I have five notices now of failed payments.The payment is in "preauthorization" mode with my bank - the hold expires on Friday.Now, when I log into my Adobe account, there are no orders, no invoices, no activated devices.I have already made four payments.It looks like you placed my account into an "Enterprise Plan."I'm just a teacher with one account. We don't use an Enterprise Plan in our school district.Please advise ASAP. Thanks!

We're having persistent issues with our Teams subscriptions and it seems almost impossible to get any support from Adobe. Thus far, I've been bouned around at least 8 different poeple and three different support teams in chat sessions that have gone on for hours, and three different time windows have been scheduled for a callback - every single one of which the support people have missed. But instead of calling me at any of the agreed times spanning multiple days, the support muppets decided to call me at 5:05am local time ... and then follow that up with another support call at 6:58am local time. I presume this is because these lazy ineffectual idiots can neither read their watches nor understand timezones ... and they think Adobe's customers are prepared to wake from a deep sleep at times that happen to be convenient for underskilled Help Desk staff. Now, the solution to this has traditionally been to call Adobe's support phone line - which the telco informs me has bee

I have a user that no longer works for us and the position isn't being rehired. I need to cancel two monthly subscriptions, but under renewals there is nothing to click on.

Hi!I want to update a password policy in our organization and I have few questions how to establish strong password policy in Adobe. Does Adobe allow to force the password change (for example every 180 days)?Is it possible in Adobe to force the strong password (for example 15 caracters, obligatory numbers and special caracters, etc)?Can Adobe remember old passwords and force the user to put a different password that the previous ones?Can I block the user after few unsuccessful attempts of login? Can I define the number of those unsuccessful attempts?How long can that blockade last? Can I define it?Can the system notify the user about the need to change the password? Thank you in advanceRegardsJoanna

Hi all,I have a new PC HP desktop with Windows 11 Pro (21H1) installed.I installed my Acrobat PRO but I have any Adobe PDF Printer listed.Following this document (https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html) I have first repaired the installation with no resolution of the problem, then I followed the instructions for the manual installation of the PDF printer but I've got the error  "the system cannot find the file specified".Any idea?Thanks.

My file is saved as a cloud document. When I try publishing a library I see the spinner but nothing happens... When I try to create a Share link I get the "Something went wrong" message with the error code 44:63. What are my next steps? Thanks

We buy our licenses thriough a VAR and latley user log in and are being asked for thier credit card info. any idea how to fix?

hello. i have macbook pro 15inch. 2018I'm using High Sierra and I can't give up on High Sierra. This is because we use programs that support updates up to High Sierra. If you install a higher OS than that, this program will have problems. So, my teammates are all using High Sierra.Now the problem arises here. The same team member is using the same 2018 15-inch pro model as me, and the OS is also using High Sierra. But on that MacBook, you can install the 2020 version using Adobe Cloud. Why can't I install the same OS version?I already know that other versions can be installed in the cloud, but only on my MacBook, the button doesn't appear and the message 'Not compatible' appears. Both MacBooks are the same High Sierra (10.13.6) version. how can i solve this problem? I hate to use the 2019 version by paying a monthly subscription fee. I want to use at least version 20. I guess it's because the old version download link only had until 2019, but 2020 can be solved within the cloud ap

In the transform panel, is it possible to display the arrow keys to increase / decrease the size of W and H?

HelloI already reached out to the customer care by phone. But (maybe because of the language barrier) I didn't understand what the support agent was trying to explain to me and he hung up on me..We have an Adobe CC Teams plan and recently the credit card owner left the company. Because of that we had to change the credit card information, but now the payment has failed. The support agent was able to tell me the reason, which we will try to fix.But my main concern is, how long can we use creative cloud subscription before getting cancelled.We have an annual payment occurrence and received an invoice on November 8, 2021. The status of this invoice at this moment is 9 days past due. Other renewal information:RENEWAL PERIOD October 8, 2022 - November 7, 2022ANNIVERSARY DATE Plan automatically renews on November 8, 2022Do we have to worry? Or is there another way to contact Adobe for this? I don't have a region specific contact number, can I for example reach out the Adobe US?

I have problem of where when ever I try to sign in it keeps on going back to this screen: 

I want to have adobe captivate and adobe creative cloud under the same enterprise profile so I don't have to be switching profiles when moving between apps.  

Hello. Our company is growing and has moved to a business account. In order not to lose the links with the assets linked to the libraries of our personal account, we want to change the owner of a library (indeed the copy of a library causes the loss of links). Several tickets have been opened in the past about this issue but none of them clearly answers the problem. Some Adobe employees even announced to develop this feature very soon but we still can't find a way to fix it. My question is simple: how to change the owner of a library? If it's still not possible, when will the feature be developed?Thanks to you

Hello, Is there a way to turn off auto-updates for all users on a computer? I noticed that when I turn off the auto-updates in CC app on my user account, it is turned back on for another user on the same computer. This is important so that another admin of the computer does not run the updates for the machine.

Hey Adobe Community, Recently I deleted a user from the admin portal. He had a creative cloud license with quite a bit of data backed up to it via the cloud. So before removing the user from our portal, I went ahead and transferred the rights to all the the files he had stored to the cloud over to someone else. It seemed like the transfer was all going accoring to plan but out of the 200GB that needed to be transferred over, only several MB ended up being transferred. If Adobe mentioned that all his files were going to be transferred, why did only a really small amount of files get transferred? Need help as those files were quite important.  Thanks

Every time I try and open the CC Hub, I get an error message that says "You've been signed out" "Please sign in again to continue using Adobe Apps." Whenever I click it, there is no signing in, the error literally just pops up again, that's all that ever shows up on the app. It just keeps going OVER AND OVER AND OVER AGAIN! I have tried:- Uninstalling the CC Hub with both the uninstaller and the Adobe cleaner.- Changed/deleted the OOBE and AAMUpdater folders-Changed the permissions of the SLCache, SLStorage, and Adobe PCD folders-Checked my Antivirus-Made sure the settings for the credential manager are correctThese are all of the solutions I could find in both the Forum and Adobe's website. Info: Windows 10, Ryzen 7 1700X, 16GB RAM, GTX 1060 (if that matters at all)A potential other effect is that I was logged in on my high-school account, which my highschool then deleted the email and SSL for when I graduated, which was when the problem started. (I have a year of Adobe CC that I

How can you turn off the Activation emails that are sent to the users? Our users are set up so that they don't need to login to access their license. This is only causing confusion with my users. 

I'm in the process of creating software restriction policies (via GPO) on all our company computers, but when enabled the Creative Cloud Desktop now seems to not want to get past "Loading Creative Cloud".By default our policy is to not allow the user to run software unless explicitly whitelisted by us. For Adobe Creative Cloud, we have whitelisted the app and the following directories: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%%USERPROFILE%\AppData\Local\Adobe%USERPROFILE%\AppData\Local\Temp%USERPROFILE%\AppData\Local\Temp\CoreSync.dll_TEMP%USERPROFILE%\AppData\LocalLow\Adobe%USERPROFILE%ProgramData\AdobeC:\Program Files (x86)C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll I'm aware some of them are redundant, but still the application won't load. If I ru

I'm in the process of creating software restriction policies on all of our company computers, however Creative Cloud Desktop now seems to not want to get past "Loading Creative Cloud".By default our polocy is to not allow the user to run software unless explicitly whitelisted by us. For Adobe Creative Cloud, we have whitelisted the app and the following directories: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%%USERPROFILE%\AppData\Local\Adobe%USERPROFILE%\AppData\Local\Temp%USERPROFILE%\AppData\Local\Temp\CoreSync.dll_TEMP%USERPROFILE%\AppData\LocalLow\Adobe%USERPROFILE%ProgramData\AdobeC:\Program Files (x86)C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll I'm aware some of them are redundant, but still the application won't load. If I run it as administrato

Switching between different user accounts in the CC application should become easier and more comfortable. The profiles of different users on that computer should be saved in the application (and Adobe website) so we can quickly switch between them. Services like Google, Gmail, Playstation, Windows, Office, Chrome, Twitter and others all show the same practices how to solve that - see attached mockup.

I am on Adobe Sign Pro free trial. I don't see Digital Signature option under Signature Fields. According to: Use digital signatures (adobe.com).  It says The admin needs to enable it under Account > Account Settings > Digital Signatures. But our admin console doesn’t have account setting option. Maybe because we only have the trial version? Just want to make sure the paid version does have Digital Signature option so our user can request digital signature. Thanks