Enterprise & Teams

Hi,I am running the admin account for our company and i have just purchased a yearly subscription too adobe acrobat pro dc which for some to me unknown reason does not show up in the admin management console but is automatically assigned to my personal account. This subscription was meant for a different team member. I do not know how to correctly transfer it to the team member as it does not show up with other licenses in the admin console.I would appreciate any help with this.Patrick

Hi everyone, I'm looking in wich channels can I do Test A/B in Adobe Campaign, but I only found email / newsletter channels. Are there any other channel where can do it? Thanks in advance!

I bought Acrobat and Photoshop but when I connect to LWS the login goes through but I always find myself on the page :licensing.adobe.com/sap(bD1mciZjPTAwMw==)/bc/bsp/sap/zavllogin/not_licensing.htmthere is a big bug...It doesn't dépend on browser.Thanks

Currently on a plan provided by the school and at school im signed in on the same account and i have access to all adobe applications, and it used to work at home but i sign in and i have to start a free trial for the applications and when they are over i have to purchase the apps, like i said it used to work and depending on the way i sign in sometimes it will just say that the apps are up to date or it will say trial expired, and sometimes next to all the apps it will just say install but other times it will say try and buy. 

I cannot login to Indesign I get multiple system errors.Tried to access chat on Adobe. It says I am in Enterprise system, so I have to contact that admin. Looked up info on Admin and there is nothing there.I am new to this job and not sure what to do next. 

I have actived SSO and used Federated ID once.So, if I currently set up SSO, can I only use Adobe ID and Federated ID? 1) Some users have Adobe IDs, is there any way to switch to Business IDs?2) Can We use both Business ID, Enterprise ID and Federated ID at the same time?3) Is there a way to switch from Federated ID to Business ID?4) Can I switch to Business ID if I remove the SSO setting? Please reply after checking!Thanks.

I have Adobe CC on my personal PC, no issues. My boss purchased a business adobe account, and ive installed it on multiple of the workstations at work, but theres 1 PC newly purchased, that refuses to launch the Adobe Installer. I did every solution ive found on this forum including, deleting the OOEM Folder, and using the CCCleaner software. It just refuses to launch any Adobe product installer. Ive installed multiple software with 0 issues til i got to ADOBE.  Not sure why, Its a brand new Dell PC, with the all drivers and window updates all currently up to date. Any suggestions would be greatful!

Heya folks,I'm the admin of a team -  And for some reason the team members are getting subscription expiry notifications.  " your subscription is expiring.Your Creative Cloud All Apps subscription will end on 12.11.2021. Buy a new redemption code today to maintain uninterrupted service:" However, in the Admin Console I get  "Your account will auto-renew on December 3, 2021" So - What's going on with the subscription skew? But ultimately - why on earth is a team member getting billing notifications? (Oh - Let alone the joke that the pricing is going up to £70.80 / month - rather than £59 a month).

Hello! We have a number of devices where we need to install Adobe products, although we have a number of laptops that need the ACC installed. Each time I try and install this I get Error code 708, "security zone registry settings is enabled". I have seen many fixes regarding disabling the reg key, to then install the software, then put the key back in, but we can not do this. As the users have their user accounts and passwords, we need to allow this to work without our envolment.  Is there a fix for this issue, without doing anything hookie in the registry?TIA. 

Hello, i have the issue that it wont show me the option "Self-Service-Package", so it immediately skips the deplayment methods: https://helpx.adobe.com/de/enterprise/using/create-nul-packages.html#:~:text=Pakete%20nur%20f%C3%BCr%20Acrobat%20erstellen,Klicken%20Sie%20auf%20Paket%20erstellen. It looks exactly like the step "Package for Acrobat only", since we have only Acrobat Pro DC licences, i guess we need another licence ?anyboy know what licences we need in order to get this option? 

Dear Team,   if any option to  pay for one year as a single (lump sum)payment for my adobe Business plan.   Thanks & Regards AL Tayer Travel <email address removed>

ENGLISH VERSION ===========================================================Hello, I'm writing to you because there is something I don't understand about adding users to an ADOBE administration console.I have clients who have accounts on their email addresses that are completely independent of the console that I would like to add to the console.I can add their email address but they don't get any notifications that they have been added to the organisation.Is there a specific procedure or is this not possible?If it is not possible, there is no way to attach their email address in any way and I add a new license?Kind regards. FRENCH VERSION ========================================================== Bonjour, Je me permet de vous écrire car il y a quelque chose que je n'ai pas compris dans l'ajout d'utilisateurs dans une console d'administration ADOBE. J'ai des clients qui ont des comptes sur leurs adresse mail complètement indépendant de la console que j'aimerai ra

My company has decided that rather than purchasing a license for each individual in my team on their own work email address, they'd prefer to start assigning licenses via the Adobe for teams system.  While I understand and agree with what they're wanting to do as it's less scrambling for invoices, this requires me to cancel my subscription and then obviously wait a few days until I get my license assigned to me. That being said, I'm a bit scared that I lose any of my existing portoflio work that is currently linked to my mail. Anyone know if my worry is valid or if it should be fine?

We have a user in our organization that had her email address set up as a personal Adobe account so that when she attempted to login to the CC desktop it said Personal Accounts are not permitted.  The email address wasn't supposed to be a personal account and was supposed to be the account used to sign in to our Adobe Enterprise account.    I have deleted the personal account but it now says the personal account has been disabled when trying to log in with the account. How long does it take after the delete process for the account to be completely removed from your systems?

About 15% of the world’s population has some form of disability and the other 85% are temporarily abled. “I want a future where disabled people are not underemployed, where we have equal employment opportunities.”– Haben Girma, American disability rights advocate, and the first deafblind graduate of Harvard Law School We, at Adobe are working across areas to make our product's interface usable for all. Our biggest win lies in how many people can make their work simple and effective using Adobe's products and services. To that end, we have conducted a thorough analysis of the Adobe Admin Console against industry standards including Web Content Accessibility Guidelines (WCAG) 2.1. As result of that audit, we have made significant improvements to the user interface as well as our software development process.Accessibility evaluation techniquesA battery of automated and manual tests run on the Admin Console user experience helped us find potential barriers to access for people wi

I hope you all had a great time at MAX, our free virtual creativity conference . If you missed some sessions or want to watch them again, the  links are now available on demand: MAX SESSIONS. You won't want to miss a peek into the future, so be sure to watch the MAX 2021 sneaks, too. They are truly amazing.    At MAX 2021, we announced some exciting updates for Design & Web creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Design and Web apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization. InDesign 17.0 is now available What's new in this update?   Inclusive terminology Adobe Capture extension Scalable user interface Illustrator 26.0 Release What's new in this update? 

Good evening,I have been facing this issue with adminconsole user account. I have an adminconsole account where I can add users. For some reason, they are recieving an email saying "your administrator for _ has removed your access to  __". This seems to be done automatically from Adobe's end and I am unsure why. I am not removing the users whatsoever. These emails will appear ranging from 5 minutes to a few hours after adding the user. I have tried to contact Adobe and they unadded and readded the accounts on their end, but this did not resolve my problem. Any help on resolving this issue would be much appreciated. I have tried running the Adobe Fix tool, reinstalling adobe apps, reinstalling creative cloud, but these don't work either.       

Bonjour,Un établissement scolaire a commandé 50 licences adobe creativ cloud.Il voudrait n'utiliser qu'un seul compte pour se connecter aux 50 postes utilisant Adobe.Est-ce possible ?Cordialement

This problem cropped up last week when I had an issue with CC removing photoshop and then telling me I can't install it.CC removed Photoshop from my win10 workstation, wo... - Adobe Support Community - 12476704Long story short, I did a work around and managed to get things working- but one of the things that was suggested was to put CC into compatibiltiy mode. I fixed this by wiping out all adobe presence on my machine and clean installed, but for whatever reason compatibility mode keeps coming back, even tho things are checked off in the .exe. properties. What can I do here? I cannot update apps, and am getting files from other people I can't open because I'm not up to date. Adobe, why does this keep kicking me back into Compat mode? Why does it follow my account to different machines kicking those into compat mode?

Is there a way to migrate all of my files from a Personal Account to my Business Account? They are under the login. When I switch to the Business account, my files are no longer there.

Hi Everyone, On Tuesday 09th November all staff members came into the office and each user had been logged out of creative cloud. Is this due to the update/ split of the business and personal account setups? Since we have logged back in, we have noticed that the programs are not responding as well as before. We have had issues with transparency effects in illustrator; colour profile automatically changing to RGB when opening a photoshop and illustrator window together and we are also no longer are able to view jpegs in adobe acrobat to name a few. Has anyone else experienced this? Any answers would be appreciated.

Dear all,I have a customer who has multiple TLP licenses for Adobe Standard and Adobe Pro. Versions 2017 and 2020. Given that we are now forced to sign in with an Adobe-ID to use the product, I have an issue that when a user wants to use e-signatures or such, this is saved in the Adobe-ID and anyone who's signed in with the id, can use the e-signature. The main account that has access to the LWS site, does not have access to the Admin site. Can a single TLP License for 5 users be split or assigned to different Adobe-IDs or is this not possible anyways? Any help and advice is greatly appreciated.Thank you in advance.Renato

Hi, I bought another license for team Creative Cloud All Apps License but when signin, it still show 7 days trial | buy now

Good Morning,   I'm trying to know the date in which our Adobe Creative Cloud licenses expire. I've signed in my Adobe Creative Cloud account and I can see the date we purchased the license. However, I can't see the date it expires.  I suppose our license is annual or perpetual.   Can you guys direct me to know this information?   Thanks in advance.  

Hi, i've been working at the same company for years and we have been using adobe teams for a while now. Since today when logging into my account (which has all my assets/libraries/fonts/kuler colors) i got the prompt saying chose your account 'Business Account' or 'Personal Account' but for some reason only the Business Account has a subscription attached to it. Which would be fine if all my assets were not on the 'Personal Account'.  After looking at the help forums i found a post that said i can transfer some things by downloading them and re-uploading them to the business cloud account, but i cannot do that with my libraries, because both the Business and Personal accounts have the exact same e-mail adress it just says 'you already have acces to those files' while i don't on my business account which now holds the subscription. I contacted our IT-department and they checked for me, nothing at all changed on our subscription end (which was last paid for in june 2021 for a year).