Enterprise & Teams

How do I activate this function? Azure Sync (adobe.com)

[Moderator moved from Creative Cloud to Enterprise & Teams.]After the new update that introduces groups within groups, my team and I have noticed that the search feature is now very slow. Is anyone else having this issue or know how to fix it?Thanks!

Hi, I have an Enterprise account with 1TB storage but for some reason I can't get Lightroom CC to recognize my account. It just keeps saying my trial has ended. (I have tried signing out and signing back in and checked the host file). Any help would be appreciated.

I've read a lot of the information available on Creative Cloud files and it seems very fiddly to share files with your team members.  We have a large design team who currently use the company server to store and edit our project files. I was hoping for our team to start using Creative Cloud files instead and use our server as a backup. But it seems there is no central location for the designer to browse ALL files and choose what they want to download to their machines to edit and re-upload like a server. The only way I can see to do it is to have a 'Projects' folder that is shared with everyone, but this would download and sync every file to everyone's machine regardless of whether they would need them or not.   My question is: Is there a way team members can browse all files and choose what to sync to their machine without having to download everything or have individual files manually shared with them?  

Hello everyone, I can't contact the Admin for a consultation, I was directed to contact the system administrator but I don't know how, is there someone here who can help me please.

Hi, I have a working FRL setup, but I have one user who does not get a license specifically for Photoshop but does get one for AE on the same machine. All other users get the license on the same machine for all apps. This makes absolutely no sense, any ideas?

Hi there, I was looking to upgrade my storage plan (which is currently 4GB). When I was there I saw that with my enterprise ID I should be getting 82GB's of storage, does anyone know how I can get this storage back? Also, I checked and it's not a visual bug, once I got to 4GB's it stopped syncing to the cloud. Thanks in advance, Ryan. 

Hi All,Have you ever had your university subscription terminate unexpectedly?  As a student of Auckland University we have access to Adobe products using our student email accounts however, creative cloud products I have been using have stopped and now require me to buy them.Any help would be much appreciated.  I have tried uninstalling and reinstalling.Thank you Support Community,Dan

If you could tell me how to chat with a counselor on Adobe's website, I'd appreciate it.

Hallo, ich habe ein riesiges Problem und jetzt am Wochenende erreicht man den Support nicht, was eine Frechheit ist, wenn man die hohen Preise für das Abo bedenkt! Seit dieser Umstellung gestern irgendeine sinnlose Zusammenführung von Diensten ist eine meiner 2 Lizenzen verschwunden. Wie komme ich da ran? Ich zahle 2 Lizenzen unter der selben Basisemailadresse, die Lizenzen waren aber jeweils anderen Benutzeremails zugeordnet. Diese Emails sind weiterhin in der Konsole vorhanden. Aber es ist nur noch eine Lizenz zugeordnet. Die 2. ist einfach verschwunden. Geht das noch Jemanden so? Wie bekomme ich die Lizenz für die ich bezahlt habe, wieder? HILFE! Ich muss arbeiten, auch am Wochenende.

Hello, my Creative Cloud Desktop App does only show a white screen (Windows 10, Build 1909). I tried several solutions I found in the community, but none worked so far: 1.Updating Creative Cloud Desktop and deleting OOBE-Folder content and restarting (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html)2. Repair Creative Cloud Desktop3. Uninstall and Reinstall4. Rename [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE\opm.db like suggested https://community.adobe.com/t5/download-install/cloud-desktop-app-is-blank/td-p/5316273?page=15. There are no special characters in the account name, like described in https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html There are a lot of Adobe and CC tasks running (with hardly any CPU/memory usage), but  the mouse wheel keeps spinning, no matter, which program I'm working in.This goes on for hours and stops only, if I kill the CC tasks. Any other suggestion? 

Hi,Today I 'migrated' my adobe from a school account to a personal account, which I assumed would include all indesign, photoshop, etc files from university within the migration that I had created under this discounted school account. I was informed by the Uni that I needed to use the migration system to move everything into a seperate personal account by the 30th as to not lose anything (important files in there!) I did the process as instructed and when opening the 'personal' adobe account that I asked for it to be migrated to, all that shows up as having been migrated is one icloud document from ages ago, nothing else. It is SO hard to find any way to contact Adobe directly, so I wondered if anyone else had a solution for this as I am now under time pressure to get everything backed up before the 30th. Thank you ! 🙂

I am having an issue with an Adobe account for a fellow employee. As of 3 days ago my account was divided into two profiles: Work and Personal, with all of my shared files and library living under personal and not team. I was wondering if it was possible to have the personal account removed and the assets were transferred back to my business account. This is something that is directly impacting my ability to effectively collaborate and work with my team, resulting in me having to switch back-and-forth between personal and business accounts. Here is an article that may be of some help, but I honestly am not sure what the fix is here: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html#personal-and-businessUpdate: I can no longer open files shared with me from members of my team, which means it is impeding my ability to complete my work.

Attempts to create users in the adobe admin portal causes the below issue. It's been this way for a few days and I've tried Safari and Chrome.  

Hello,I have a question about the Adobe LWS Site.I purchased Adobe DC from a reseller and got the link to the LWS Site. On that site I found the download link to the Adobe Pro DC ESD Classic but there is no serial number under licenses. Do I have to activate something else?If I install the App, it is asking for the key or the Account, but also in the Adobe Account, there is no information about the Adobe DC...Regards

The former admin account owner left our company and did not tranfer rights. Now we cannot gain access to admin to pay the invoices. I am the owner and founder of my business - How do I regain admin account controle and thereby pay my bills, so that our designers do not get shut down while working. Thanks!

Hi, i'm experiencing a deadlock. I've setup a SAML IDP with Azure AD and want to switch to Azure IDP. Therefor i have to delete the current IDP. I've cleared all users, all groups but I'm unable to delete the domains from the directory. The helpx says i can't delete domains linked to directories and i can't delete directories with domains, users, ... - so how do I unlink the domains, so i can setup a new IDP?   Thx in adv. EDV

I am Admin for the Adobe portal.    I have a couple of users that created a personal ID with their work email.  I have added their work email address, and created a business ID and added a Adobe Standard Licence.    Now when the user logs into https://account.adobe.com/ it goes automaticlly to their Personal ID, and no licenses is assigned to that account.    How can I have them use their Business ID, and not their Personal Account?    -Xander

1. What's causing the issue and what would be the possible resolution?- Tried using different browser- Tried clearing the browser cache2. Can perpetual license owners use LWS?Thanks, 

Anyone know how to reset a password when you don't have the access to the RESET PASSWORD page because your computer have you kept signed in?

 Hello,I have a question.My school has a license for Adobe for Teams, and I need to know, if I can use it commercialy, like YouTube etc.Thank you for respond, have a good day.Jacob.

Hi, I'm trying to install the creative desktop app on a clean Windows. During the installation, the screen remains blanc. How can I fix this? I already used the Adobe CC cleaner tool, without success.   This is very bad UX design. The tool doesn't mention any issues...- Can an url not be accessed?- Is a framework missing?- Other issues? The windows event viewer contains no errors. It seems the windows user profile folder contains an underscore character. Could this be the issue? And how can I fix the installer to continue? thanx   

Nie wiem czy występuje to u wszystkich, ale u mnie po ostatniej aktualizacji jest taka sytuacja, że nie mogę w ogóle opróżnić kosza.Za każdym razem gdzy chcę coś usunąć z kosza pojawia się błąd z monitem "Nie udało się usunąć zasobu".Przywracanie z kosza też nie działa.Dotyczy to tylko plików, które zostały usuniete przed ostatnią aktualizacją. Jakieś rozwiązanie?

I have added some fonts I would like to use for a project, but they are not showing up under the font lists in the apps I use. They have always worked before, but I haven't been able to get them to show up recently. How can this be fixed?

I bought the monthly subscription using a student email for Photoshop back in December and have been using it with no issues until this month. Recently, I encountered an issue wherein I could not access my account and was instead offered to buy photoshop or start a free trial. I was charged for the month, so I was a little confused. When I checked my Adobe account, it says I have no history of paying for the plan and that I have no current plans. Since this is a student account, I cannot contact Adobe directly. I would just like to be able to cancel my student plan and switch to a personal account so that I may access things easier and not be charged for a service I am unable to use.