Enterprise & Teams

Exhaustive attempts have been made to resolve this issue for a single user on our network. The affected Windows 7 PC in question has been on this network for several months, and was previously authenticated with a licensed account. Unrelated work on the Windows profile resulted in the user's Adobe apps being logged out. We have been unable to connect to the Adobe servers since that time. All attempts to diagnose the cause have failed to deliver a good result. We have disabled the endpoint's antivirus, disabled all UTMs on the firewall for this one machine, attempted a clean installation of Acrobat Pro DC and Adobe Creative Cloud, both resulting in the same failure.The outgoing traffic from these attempts appears to be uninterrupted, however the connection is reset by Adobe's own servers, which is the most likely cause for the failure. We have been able to install Acrobat Reader DC, and have logged in with the user's account. One would imagine they would authenticate against t

Hi,I have been paying for a student discount plan for more than 2 years now, and it suddenly stopped working since at least august (it states that my free trial has now expired even though I wasn't on a free trial but on an actual plan), and I'm still being charged monthly. On my creative cloud account I have no trace of ever having a plan, no billing history, everything has disappeared, the only evidence I have that I have been paying for 2 years are the payment confirmation emails from Adobe.So I tried reaching out to the support team with the chatbox, the only problem being that i CAN'T because it says that I need to contact my "administrator" for help, so I can't even access the chatbox and start a conversation. And I have no idea who that is in my school and in order to find out who they are on my adobe account, adobe says I need to go check in my "plans" section.... But my plan isn't visible so I have no way of knowing who to reach out to.... And I can't call the support staff ei

Hallo, da ich viele Wochen die PS App nicht mehr aktualisieren konnte (im Applikationen Manager stand immer "warten" aber es geschah nichts, habe ich Deinstalliert. Nun steht bei dem erneuten Versuch einer Installation "warten" - stundenlang - aber die Installation wird nicht vorgenommmen. Die anderen Adobe Apps sind nicht betroffen. 

Hi, My company has an Adobe teams account, we have started migrating folders from ouyr local server to our Creative cloud shared folder, however these files are all now being stored locally & on the cloud, is it possible to only save to the cloud without saving locally, as my laptop is now out of memory as other members of the team have copied folders to the cloud.I do not want to try deleting the synch folder from my windows folder, incase this now deletes everything from the synchronised cloud folder (affecting the rest of the team). Thanks in advance.

I've recently come across of the User Management API and have realized that through it, it was possible to get the list of products and the number of assigned users to each. Now, I pressume that it only works if you're deploying your licenses via named-user licensing. But what then if I'm using shared device licensing? How will I be able to get the list of machines assigned to each product? 

Hello ! I've been using the ServiceConfig.xml file to disable Apps panel for a long time (https://helpx.adobe.com/in/enterprise/using/customize-creative-cloud-app.html#using-service-config)  but recently I can't find it anymore. My Adobe Creative Cloud is version 5.5.0.617. The "Configs" folder isn't there, even if I quit the app/disconnect or show hidden files/folders. The same thing happens on my macOS computer. Thank you for your help ! 

I suddenly cannot access the configuration of product page, I always can click the product and click in and assign user for it and now I only can see the product I have but cannot access into it, and all of my group user becomes "No products" in their Products session.

Installation of Adobe Creative cloud Illustrator keeps failing error code 6. Already tried repairing VC++ and still no. Log file attached 

Tengo IA y PS pero planeo tener solo creative cloud, se puede cancelar IA y PS para el cambio? Como hago?

Hello, Got a interesting problem.  I have a user that is using Adobe Creative Cloud.  A while back, he updated his subscription from one E-mail address to another one (company was bought).  He now no longer has access to his old saved files and is giving him a access denied screen.  Apperantly, the account switch was done about a year ago.  Is there any way to get these files back?

I have seen and have been told that ProfileUnity is a tool that is not a tested or supported software item. Here's the deal Adobe, we as users and IT Support need a better answer than "is not tested or supported." We all have a job to do and that is to deliver an application the best way possible to our users.It has recently come to my attention that you no longer support InDesign or Illustrator on Server OS. There is a huge problem with that because you do support XenApp which requires applications to be installed a multi login OS such as Server 2016, 2019, etc. If you no longer support Server OS with apps such as these, the only other methods to deliver apps like this to uses is to use a tool such as ProfileUnity.

Since the account upgrade and a personal account being created on my behalf.  I cannot open up my XD cloud documents with the main account, I get the error message "You dont have permission to open this document". I tried logging in my personal and sharing it with myself (ridiculous). But, as its the same email/account id it doesnt work.   I can open them on the personal account but that is not whats needed (only has 100gb shared storage). Why is there now two accounts associated with my single login? Why have they created this personal account and associated the work files to it? how can I remove this personal account and assign everything back to the main one, as it was before?   Can anyone help? 

I've been using my school account to access their full subscription of Adobe Cloud for about a year, but all of a sudden, it's asking me to use a free trial and/or buy Photoshop, Premiere Pro, etc, when I used all of these programs a handful of days ago. These applications still work on a school PC signed in with the same account that I use on my own laptop. I don't understand how I just lost access to all of the applications on a laptop, when on a different PC, signed in with the same acct, I have access to everything.

Greetings,We upgraded the azure sync to azure sync with SCIM last week. All our users are syncing fine using the new Adobe Identity Manager but the old Adobe Identity Manager still handles the logins.Is this correct? And wil this still work after October 15?

Hi,is adobe going to get rid of serial numbers for adobe acrobat dc and push everyone to switch over to NUL?if that's the case how much longer the serial numbers are going to be supported before adobe pulls the plug? thanks 

I am the administrator of our Creative Cloud. We had an position change and need to change the name and email address for one of our licenses. How do I go about doing that? Do I have to delete the old person and add the new person and send them an inviation?

Hello! My school district gives Adobe Creative Cloud out to all the students in the district, but when I opened up Premiere today, instead of just working normally, it said "Start Trial" Did my district stop paying for Adobe Creative Cloud? What changed?

Hi there,  I have recently started recieving an error message when trying to sync, stating my files wont sync becasue the owner of the files has exceeded their storage quota. As this is a shared folder, all the members of my team have checked their storage and we have all barely scrached the surface, yet I am still receiving this message.  I have tried all the useual fixes (turn it of and on again, sign out then sign in again, restart, re-install app, etc) but this continues to happen and it is very frustrating and becoming a huge timewaster.  There is about 50 files that it is refusing to sync but I don't know how to fix it.  My boss also spent a decent amount of time with someone on support but they didn;t have any solutions either.  Please help! 😕😕 

Dear Team,we are facing a license issue on adobe document cloud ;One user id was created in the admin panel and assigned as a user. Still, the user profile shows buy or trial version use 7 days,is there any change in licensing pattern, or please provide the correct solution to resolve the issue.As the admin panel is showing 30 licenses, and we have assigned 5 users. I have dropped the voice message also on 09/09/2021.please provide the support on priority.Can we create a user in the admin panel and assign it to access the application before using it as current access. 

Hi all, We recently purchased a license for one of our users but despite it being assigned to the user through the Team it doesn't show up for them and they are stuck in an expired trial mode. Reaching out to sales did not solve anything and other support such as chat yields nothing (endless waiting to be transfered to an expert) and the phone support is simply impossible due to bad English and bad quality phone lines. We are now missing one active workstation and this is hurting our productivity.Any other tips on how to proceed? We are kind of desperate.Thanx!

I've never had so much trouble with an adobe update before. This new admin console is horrible. All my users are confused because it takes them to a personal account when they need to be in the teams account. or some users end up in their teams account but all their files are gone because adobe put them in their personal account. They are licensed the software they need but the adobe screens keep asking them to purchase plans, and not just in their personal account either. Everywhere. I even logged in as them and it took 30 minutes of trying to get it to download adobe cloud without asking me to buy a plan.  I need my users to not have ANY ACCESS TO A PERSONAL ACCOUNT USING THEIR WORK EMAIL ADDRESS. They should have one and only one account and ALL FILES  need to be in that account. Everything they do using their work account belongs to the company. none of it is owned by the employee. I want all the files moved back into my teams environment and the personal account opt

I am admin on my companies Adobe account.  Many users this morning are complaining to me that they are being prompted to log into Adobe and then they are being prompted to enter their DOB.  This Personally Identifiable Information and most of our users are refusing to provide that information as it is not needed for them to conduct business and use Adobe DC.  I called customer service and was told it had to do with the business migration of our account and that anyone who did not provide a DOB when their user account was initially set up is being prompted to provide it now.  This is not acceptable.  There should be another means by wich Adobe can track and identify users other than using PII.  Please advise.  

Hello,We have a subscription issu with Acrobat Pro DC, the user´s get a error message that the license has expired but the subscription period is active. What could be the issu? Thanks in advance,Valentino 

So the latest update of the "Adobe Account Access" App still lacks support for schools and enterprises.I work in a college and anyone else here that may do the same will understand the pain with students and staff with passwords - When will Adobe be supporting these accounts using their own app? 

Is anyone else having trouble assigning an product to a group via the admin console?  Everytime I try to assign the Creative Cloud All Apps to a group, it gives me an error message saying that "the backend system is not available, please check the services and try again later."