Enterprise & Teams

Hey all, I have just bought a creative cloud licence for all apps. I downloaded it as the program told me, I assigned the licence to myself, and in the cloud, I can see all apps, but only have the option to try or buy, but I already paid for them all. How do I download the desktop apps and how does it recognise I bought a licence? Thanks in advance, Jennifer

My colleague was trying to merge 3 PDF. One of it has digitally signatures.After the combining of PDF, the signatures disappear.Is this a security issue?Anyway to combine and still keep the signatures?

One of our enterprise users had his old Acrobat license expire so in the Adobe admin console I gave him permissions to our Adobe CC enterprise apps and after he recieved the "Acess is granted" email and he proceeded to install the newest version of Acrobat DC, but now when he attempts to open the application it gives the message: "Sorry, this product doesn't seem to be licensed." His OS is Windows 10. It seems that it is somehow stuck on the old licensing perhaps?

Greetings,We currently have multiple labs where we've deployed CC 2021 using our Shared Device License.  All is good with the exception of Lightroom.  When launched - it's show a red banner at the top stating the trial period has ended, and it needs to be purchased.  It appears that when I create the SDL deployment package, that Lightroom is indeed included in our HED licensing.  Am I wrong, and we are not licensed for Lightroom?  I also attached a screenshot of the trial prompt.Regards,Matt FendleyUniversity of Houston - Clear Lake

Hi, We created 2 packs including the 4 for Substance products.1 pack with Substance_Shared_Device_Licensing and 1 pack with Substance_Named_User_LicensingThe Shared Device Licensing is working well but the Named User Licensing is popping a 30 days try-out...Anybody have any clues.Thank you.

At our company, we first receive a verification code in Gmail, and then we have to enter the code so that we can work with the Adobe product. since yesterday I have received the code in my mail instead of numbers, just a mixture of numbers and some characters like? and = and so on, but actually only the code has to contain the numbers, not letters and characters! and I tried to send this mail to my other mail, and it works and shows correctly in my other mail but not in my work mail! Does anyone know how I can fix these problems?

Would you please add a what's new category when you update the Adobe Network Endpoint lists vs. just tell us to compare old and new text files with 246 different websites. https://helpx.adobe.com/enterprise/kb/network-endpoints.html Thank you very much!

We currently have 30-40 Acrobat Standard users.  At any random instances about half of these users will be upgraded to the Pro trial without their knowledge or consent and no way to reverse it.  This quickly expires and I then have to run the Acrobat and Creative Cloud cleaner tools to erase all vestiges of the previous install so that I can then download the actual product that we paid for.  Otherwise, it will just reinstall the expired Pro trial.  Then anywhere from3 -9 months later I'll have to do it all again.  WTF is going on and how do I stop it?  I'm furious with this petty money-grubbing harrassment to use a product we've already paid for.

Hi,What is the best way to manage Adobe DC perpetual license. Is there an admin console for this. We assigne Adobe DC to Device. And looking for an option to see how many license we have and the deployed count etc.

Je voulais renouvelé mon abonnement a Créative Cloud pour mon compte perso et n'ayant pas le temps j'ai demandé à une amie de le faire pour moi.Mais au lieu de ca elle à été redirigé vers l'achat d'un 2eme compte Créative Cloud pour une organisation. Je me retrouve donc avec 2 abonnement à Créative Cloud, dont Un dont je n'ai strictement pas besoin. Je ne trouve pas Ou je peux annulé l'un des 2, sachant que ca vient d'être prélevé a l'instant, a peine 10 min après '' l'accident "Merci de me répondre

The FRL Illustr, Photo, Bridge, InDesign cannot be installed. What's wrong ?I have updated the digital certificate. My windows version is 21H1. 08/30/21 15:36:19:301 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Build Version - 1.17.0.208/30/21 15:36:19:301 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Logging Level verbosity Set to 408/30/21 15:36:19:340 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | Successfully fetched the optionXML content from MSI database ...08/30/21 15:36:19:365 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | The OS language detected for Acrobat (ko_KR)08/30/21 15:36:19:378 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is installed on the system ...08/30/21 15:36:19:380 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19172 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)08/30/21 15:36:19:381 | [INFO] | | ASU | MSIInvoker |

Several months ago I recieved several phone calls and emails that appeared to be from adobe. The phone number even came up as "ADOBE SYSTEMS" on my call ID.  They claimed we had exceded our alloted adobe sign digital signature transactions - this was plausible because I had a feeling we were getting close. I called the number back that was provided and the woman on the phone rattled off some of our account information. I did not give her any, no did I confirm what she said to me. I asked her how much additional transactions would cost and she told me based on the usage my company showed, it would cost us $4,000 a month. I hung up and I was never called back. I contacted the help desk through the website and they didn't seem to be overly concerned about it. I did confirm that my companies usage was fine at that time and that we could think about adding 1 more license to the account to boost up the transactions allowed.  This morning I recieved another email, thi

bonjour, je viens de finir la licence adobe de mon école et j'ai donc décidé de continuer en achetant la formule adobe sur mon email perso, comment puis-je transférer les données du cloud de mon ancien compte vers le deuxième ?merci d'avance !

Since Adobe Creative Cloud has been installed on my machine I exceed my profile space every couple of days. I've then spent 1/2 hour hunting down odd files under C:\Users\username\AppData\Roaming that I feel I can delete.I changed these paths for testing but still no luck. My roaming profile space was again over the limit. From ACC Apps:Install location (from default folder to C:\ Drive (Creative Cloud Files) )From ACC files:Folder location (from default folder to C:\ Drive (Creative Cloud Files) )C:\Users\username\AppData\Roaming\Adobe\CCX Welcome\stock\assets and deleted 85MB of files.Maybe you guys have a better solution.

Why is it so damn difficult to cancel my team account??? I went from just wanted to cancel teams and keep my three licenses to moving completely off of Adobe. If an admin sees this can you please reply how i cancel teams?

I'm using Windows 8.1 x64 on around 250 computers (I know that's a bad thing). They are fully up to date.When receiving the "no longer supported" message for the first time I tried these steps in the following order:1) Install latest Creative Cloud Desktop App > Reboot2) Install latest Windows 8.1 updates (Recommended & Optional) > Reboot3) Added DefaultSecureProtocols subkey in registry as recommended by our reseller > Reboot (but https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.htm this only works/is only needed in Windows 7)4) Installed the latest version of IE11 manually to be completely on the safe side > Reboot (https://www.microsoft.com/de-de/download/details.aspx?id=41628)5) Added Registry keys to explicitly choose TLS version for every process > Reboot (https://helpx.adobe.com/de/x-productkb/multi/eol-tls-support.html)After all of this I still get the same "usupported" error message when trying to log into an appl

Hello, Our organization will be reselling our Adobe subscriptions at our annual due date on October 23. We intend to fill out the VIP Change of Reseller Request Form. How do we go about it and to whom to send it. Our VIP number is 9BACB0C3991E4C7D7B2A. Yours sincerely Jonas Westerdahl

Can someone please direct me to how i can talk to an actual person, i need to ask specific questions that i cannot do so on the automatic help  links. Thanks! 

Is there a way to generate a report that give me all the active emails based on months.I would like to know how many active profiles who received an email from 0-6month, 6-12month, etc, etc. Any help would be appreciated. Thanks!

Where do I find the billing/ invoice for my Adobe account? I can't find anything aside from my contract #/ owner, renewal dates, or seller. 

Problem description short version:After the Adobe Update of the storage functions of the Admin Console, the error message "Error during file synchronization" appears in the Creativ Cloud desktop app.Some programs (in my case InDesign and Dimension) freeze when starting and can only be closed (under Windows) via the task manager. Problem: Abobe announced by email with the subject"Reminder: New Admin Console Storage Features Coming Soon"this: "[...] so we wanted to remind you of the upcoming changes to the Admin Console. These changes will improve your organization's control over the content stored in Creative Cloud and give you a deeper insight into storage capacity and usage . " It also states: "[...] We are performing the update after business hours. During the update, the Admin Console may not be available for about 30 minutes. This should not affect users' access to Creative Cloud - them are only asked to log in again. " Unfortunately, it didn't work that smoothly after all.After th

I can't figure out what this error code means.I've included the entire PDApp.log below but first a little information about my situation:I'm trying to install this on a Windows 7 computer from the only account, which is an Administrator account; I'm selecting to run the setup as administrator, and UAC functions normally, allowing me to give it permission to run, and then it hangs on the bootstrapper (obviously). The FAQ doesn't include my error code in the common error codes, nor can I find info about a "5" anywhere else online.07/08/16 03:45:05:048 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 5568 | Setup exiting with return code (6)07/08/16 03:45:11:125 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1052 | Build Version - 1.9.5.14107/08/16 03:45:11:125 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 1052 | Logging Level verbosity Set  to 407/08/16 03:45:11:125 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |&nbs

Hello there, I've been having problems with Premier since installing it on Windows 8.1 I'm signed up with creative cloud but first I was having trouble actually loading the program (it just kept trying to load then would bomb Then it would load but wouldn't give me an option to actually edit movies by dragging them to the timeline (it would drag the movie only no sound)And today I've tried an upgrade but get an error message with it. As above (the full summary is below).I've tried to uninstall and reinstall through windows and it appeared to uninstall and resintall but I now have this problem. <PRE>Exit Code: 6Please see specific errors below for troubleshooting. For example,  ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x64) 11.0.61030.0 {3E272A93-C06B-4206-AD02-0EBE02535E20} -----------ERROR: Third party payload installer v

Hi Folks,   I'm struggling with the AUSST. I went along the HowTo Verwenden des Adobe Update Server Setup Tool (AUSST) but realized the huge amount (> 250 GB) of necessary free harddisk space.   So my question: Is there any option for AdobeUpdateSeverSetupTool.exe to configure only Windows based Downloads. Right now, there are a lot of Updates for Mac-devices; but in our infrastructure, we don't have any Mac-devices running. So, every Mac-Software ist wasting my serverstorage.   Hopefully anyone could help.   BR

Hi,We are deploying CC 2021 across our entire college, and I need to be able to disable those FTE Welcome screens for all the apps.It wouldn't be the end of the world for each user to go through this once, but we use a product similar to Deep Freeze on all our public and lab computers.  Basically unless the software is unlocked, when the machine is rebooted, it goes back to exactly how it was when it was locked.  So our students would have to go through the first run screens every single time they log in to one of those machines.Is there a registry key change I can push via Group Policy?Thanks