Enterprise & Teams

I am installing CC on a new Windows 10 computer, and every time I try to download Acrobat Pro DC I get an error message saying that I need to shut down Word. Problem is, I'm not running Word. I've rebooted and tried it and still get the error message, "Conflict Installing Acrobat DC. Please save your work and close the following programs for all logged in users, then click Continue....-Microsoft Word."

My college uses pirated software, what to do? 

I have an end user getting this error:Windows 10 Pro 64 BitTried the following solutions:1. Update operating system to latest version2. Reinstall all Adobe software3. Firewall is already disabled, so that can't block it4. Checked the host file5. Used the Adobe Cleaner Tool6. Run the software from another profile with their credentials (successful on both local admin and user accounts, but it still fails on the end user's account)7. Clean reinstall of Adobe software, credentials, and content8. Winsock Reset9. Manually set user's time zone Unfortunately, after trying all these checks, it still fails. Because it appears to only affect the user's local profile on his PC, we could always recreate it, but this would create a number of issues. Does anyone have any other solutions?

Hello that happens if I was subscribed to a monthly annual plan by mistake and before the next charge was issued in the following month I cancel the subscription, in the message it says that I will be charged about 50% of the annual plan, but all this is registered on a debit card currently without funds and that if they want to charge me month to month for this or a single payment they could not, I register the payment of the first month but I can not pay all year for the app.this would simply end up in that if I do not charge funds on the adobe debit card you can never charge me more such an amount?for better understanding use google translate I speak Spanish. Thanks

I am in a need to change user visited urls (pageURL evar dimention value) need to be changed to show correct data in a dashboard, just need to change a url parameter value alone for old data, is it possible?

So I have a team account with full Creative Cloud administrator access. I use Typekit to link fonts to my websites. The kit IDs no longer work with the API keys I used so the fonts no longer work on those websites. They worked right up until today but no longer work.For example on this website - https://tmlhairandbeauty.co.uk/ we had a Typekit Project ID: tnt7jgs linked with an API key and it worked great, but as of today the fonts don't synch. It looks like whatever Adobe did yesterday has split my account into "personal" and "work" but the API keys have gone into my personal account and the fonts are in my work account so no longer link properly. This worked fine up until today is there any solution to this. I have contacted Adobe support but they have been less than helpful.   I only ever had one account before today and everythign worked fine. Now I seem to have two under the same email address and it is all messed up. I log in and its my work account but I contact suppor

I have 4 Macs and a PC in my business all running the latest Adobe Creative Cloud. We purchased an extension for Illustrator - all paid for. 3 Macs and 1 PC all worked fine installing. 1 Mac has nothing show up in the "Manage Plugins" or "Managed Extensions" tab to install the extension like all the others did in Creative Cloud app. Anyone know why this could be? Only 1 Mac is having this issue. All Macs are brand new bought last month. We bought the Extension through Creative Cloud online. After it was purchased it took us to the Creative Cloud app to the Manage Plugins where the Extension/Plugin was and we just clicked Install and it worked. On the Mac that we have an issue with, when it takes us to the Manage Plugins page, there are no plugins there at all.

Hi,   I'm the administrator of our Adobe Cloud accout and I'm trying to setup a user account for a new employee. However, when the invite is sent to the new employee's email address, he's only being given an option for a personal account, not our business account, so when he signs in, he only gets trial software. We have a 4 user licence and ony 4 users (including the new employee).   Any help would be greatly appreciated.   Jon.

Hello, currently I am looking for solutions to get a Workstation / Server to allow multiple Users (at least 2-3 simultaneously) working with Adobe Premiere or Photoshop remotely (either RDP or Teradici). - I am open to any solutions but nice to have it should be from Lenovo. I am looking for suggestions /best practices.. Thanks

Hi there, Our compnay has been migrated over to the new pooled storage method of organising our Creative Cloud files.  If I create a shared folder in my admin console and share it with a user (or all users) - where should that folder show up and allow to be accessed so that files can be added and shared?  I have added folders in Admin Console > Storage > Shared Folders… but I can find no way to access these folders so that I can put files in them. Can anyone let me into the secret location of where these fodlers reside? Many thanks!

Hi, My company currently has a 'Creative Cloud All Apps' plan which has 13 licenses.  We also have a single license for the old version of Substance (bought before the Adobe takeover) I would like to add the Adobe Substance Collection for two of the licenses on our current 'All Apps' plan so two team members can login to ASC using their CC details. I also want to carry over the points from our existing Substance licence. Can someone get back to me on the best way to approach this? I've looked on the website and it's not clear what plan I will need (indiviual or team licenses) or if I can simply add it to out existing 'All Apps' plan. Kind RegardsDan

Jak uzyskać fakturę nie na osobę fizyczną tylko na firmę? Jak założyć konto firmowe z danymi pozwalającymi przyjąć fakturę VAT?

Hello, hope that someone has run into this problem and has a solution.I'm attempting to install the newest Adobe CC package on my mac, tried on High Sierra and also on Catalina and every time I get a Installation Failed message.I've also uninstalled everything and used the Adobe cleaner tool and still it fails every time I install. I've attempted making a new user, same issue. In the past if there was anything on the internet running it would fail, but no browsers or other software is running. It seems to fail right after it's validating packages. I'm stumped and would appreciate any help.Thanks in Advance!

Had to purchase new HP Laptop, my old one died...I have an Adobe subscription and I need to move it to my new laptop. Is this an issue? I am having an odd problem, I am in the Boston, MA area and when I sign in to my Adobe account everything is in Italian??  No idea why, I do not speak Italian although I do enjoy the food. Any advice?much thanks

Now that Adobe is finally EdLaw2 compliant we are going back to Named license installs at the school district I work in.   My question(s) is: how do I uninstall ALL of the Restricted Feature license so I can install the Named License? 

I truly love Adobe and its amazing products but my god, never be in a position where you need to change the billing address and PO. Finally managed to change the address (i'll wait till the updated invoice comes through as the correct address was already in the system) and then told I can't change the PO number?! Thing is its taken me this long to get this far, we're overdue on payment and the company I work for won't accept the invoice without the new PO!!!!Has anyone gone through this and if so, how did you get it sorted?

When I opened my computer today it's like Creative Cloud no longer recognizes my subscription, despite still being logged-in to my account. I tried quitting, restarting and log-in/out but nothing is fixing it and I can't use my apps. Please help

Does anybody know if Adobe offers non-profit pricing for Adobe Creative Cloud - All Products, Adobe Acrobat Pro, or Adobe Stock? We need Enterprise licensing for the SSO to protect our organization. Thanks, --Taylor

I'm struggling to find the difference online between Enterprise and Teams (beyond Enterprise being for larger companies/stuff about how licences work). Is there much difference between the two regarding CC cloud storage? Or is it the same - people can access my cloud files, but they're still very much tied to my account? Honestly, we've been having so much trouble at work with CC Cloud that we've started to move over to MS Onedrive, but if Enterprise was in any way different we might consider sticking with CC.

The promise of using Adobe Creative Cloud to share files isSingle cloud-based current file with versioningCollaborative editingBeing able to share entire projects instead of having to share individual files only I trying to achieve these, I’m following an Adobe support article https://helpx.adobe.com/in/creative-cloud/help/collaboration.html.  What seems to be happening is thatdirectories can not be shared in the cloud for collaborative editingall collaborative editing and versioning can only be done on a file by file basisthe "synced files" in Adobe CC will not enable collaborative editing and versioning; they must be downloaded and shared as individual files in the cloud for this functionality. What I want to achieve isSingle cloud-based current file with versioningCollaborative editingBeing able to share entire projects instead of having to share individual files only As of this writing, it seems Adobe products are not capable of delivering on these goals. A

My user's name is elena@in the admin console it shows as ELANA@But she signs in to Adobe as elena@ and it shows as being associated to the correct organization.I tried removing the license from ELANA@ thinking it was a separate account, but Elena immediately got a email saying her license was removed.I tried to add elena@ as a new email but it says already taken.  But it does not show in the user list.How do i fix it so elena@ is on the Admin console, and not ELANA@  since the two appear to be linked, but independant. 

HiAt work, adobe creative cloud installed on my computer. I also had to be part of Adobe group in Active Directory. I myself can add my name to Adobe Group in Active Directory after our department proofed, we paid for 1 year subscription. They said this is not device license but the software is license on a name user basis.What would happen after 1 year? How the software license will get expired? If I have the software installed already and if I am still member of Adobe group in Active Directory. How the software will stop working after 1 year? I do not see that possible? What is the point of adding name to Adobe group in Active Directory?I just want to understand the process. I am not trying to do anything not legal. I need to do a presentation so I want to understand the process clearly. IT people do not seem to understand the process. The person who knows that is not around. Thank you very much.

I am a Adobe Creative Cloud team member. I have been using the Adobe software with no problem (up until now). Our (or at least my) Creative Cloud account expired and was subsequently renewed / purchased (paid for). I installed the upgraded software but when I load Photoshop or Premiere Pro on my PC it says that I only have a 7-day trial and will need to purchase the software beyond the 7 day. As I said above, however, our Creative Cloud account was just renewed. What's going on here? Can anyone help point me in the right direction? Thanks in advance for your help. 

Hi,We are trying to deploy the creative cloud installer to macs using our MDM. We have a custom script (below) but it failsWe believe it's because it needs a user to log in to be able to install creative cloud desktop with a subscription. Is there a silent command we can use to bypass this so it doesn't need that login to install? # Set Variables creativeURL=$(/usr/bin/curl -s -L https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html | grep "osx10" | /usr/bin/awk '{print $3}' | cut -f2 -d">" | sed 's/^.*https/https/' | grep -o '^.*g') creative="/tmp/CreativeCloud.dmg" # Install echo "Downloading & Installing" /usr/bin/curl --silent -L "$creativeURL" > $creative /usr/bin/mktemp -d /tmp/ccloud yes | /usr/bin/hdiutil attach "/tmp/CreativeCloud.dmg" -mountpoint "/tmp/ccloud" -nobrowse -noverify -noautoopen >/dev/null cd /tmp/ccloud/Install.app/Contents/MacOS/ ./Install --quiet We have also tried this using a custom package from the ente

I've been getting thesse messages:"We were unable to process payment for your Microfocus Adobe Creative Cloud for teams membership using the payment information we currently have on file. Payment must be received immediately to avoid the cancellation of your team membership. To update your payment information and bring your account current, please contact Customer Support."how can I find out who in my corporation is responsible for renewing this and what am I losing if this is not renewed?Thanks!