Enterprise & Teams

Hello, I am wondering if anyone knows how or if it is possible to connect an Adobe Acrobat xi standard account to their company's plan? I have an account that is supposed to be connected to my company's plan, but for some reason it is not and I have no idea how to fix that.  Thank you for your input

It’s with great excitement that we announce the next release on our Azure Sync roadmap, Self-service Azure Sync Migration, for Adobe’s enterprise customers using federated directories.     With the release of Azure Sync with SCIM in November 2020, Adobe separated federation and sync capabilities so that an Azure Sync integration can be added to any federated directory regardless of the configured identity provider. If your organization configured Azure Sync between July 31, 2019 – November 8, 2020, you can now update to latest version of Azure Sync with SCIM via a self-service process in the Adobe Admin Console.     Adobe has upgraded the Azure Sync experience to enhance security and provide additional protections and configuration options to customers using this sync option. The previous version will discontinue after October 15, 2021, and will be removed from directories automatically. All the synced users, provisioned licenses, and cloud-stored assets

I started a trial yesterday for my team of three (3).  My understanding was that I could add the other two team members in order for us to complete the evaluation. The thing is... I cannot add team members because the Admin Console link renders a BLANK page for my account. So, here we are on day 2 of 14 with nearly zero access (I am not the creative persons on our team, so it does almost NO GOOD for me to have access whilst my creative team members cannot gain access). Ideas?

Hi, I'd like to help for support in Data sources to import to my adobe sandbox. I already create template, and upload to ftp but after 2days I don't see anything when running reporting

For an enterprise user with named licenses what is the proper way to remove old versions of Adobe products? Do you use the Adobe Creative Cloud packager and make uninstall packages or do you use the AdobeCreativeCloudCleanerTool? I was told by support that the packager isn't for named licenses is that true, as I've used it before at it worked fine.  I tried the AdobeCreativeCloudCleanerTool and that's just a lot of hoops to go through. Thank you for any advice on this or even on what is the best way to go about updating these apps.

I'm trying to migrate my project files from a personal account to an Enterprise account. Automatic migration did not happen and I followed the manual migration procedures. I can was able to migrate the synced files and can see them in the Enterprise account but I can't see any projects in Premier Rush I was able to share my Library from the personal account to the Enterprise account but, again, I do not see any of my projects.  I've been working through this with support from my organization but they are unable to resolve it.

Hello everyone,   I can't update my XD to 41 released version, what is a problem since can't open our team project. I already tried :Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date Solucionado: XD error "This was created with a newer version of... - Adobe Support Community - 10980188   It's really frustraiting see all the messages that adobe already received about this and we still have this issue.    Is there someone who has a efective way to solve this issue? I really need to open my team's project but right now no access at it at all.   Thank you all in advance.   P.S;. I'm in license 40.0.22 and I'm using an enterprise ID from my company, so there's no way that I can open this file in other pc or somehting like that, due to compliance guidance.   <Title was renamed by moderator>

Hey, I am trying to install several adobe apps, lke indesign, acrobat, illustrator and photoshop. I do this from the acoount of the company i work for. Though i keep getting an error (151). Adobe gives me a solution, but it is unclear for me how to solve it exactly.I need to identify afolder that is causing the error, rename it and try it again. But I have no clue where to find this folder and rename it on my computer. Can anyone hel me out?

What is Asset Migration?   Storage is a core component of the cloud offering, which ensures that you can always access your content and related services. It allows you to manage your Creative Cloud assets and Document Cloud assets. With the Creative Cloud assets, you can even enable collaboration and sharing among users. Creative Cloud also helps you sync your content to your desktop. All content created or uploaded by you is tied to your account. You can migrate content for any one of the following reasons: When switching from an Adobe ID to an Enterprise/Federated ID account. For more information, see Manage identity types. Your organization moves from teams plan to an enterprise plan. Hence, your applications get associated with your new enterprise account.   What is the purpose of Asset Migration?   The purpose of Asset Migration is to move the enterprise user's content from their company-assigned Adobe ID account to their new ent

Error installing Acrobat 21.0 (FRL-Offline). Widows 10 (64bit)Setup exiting with return code (4)The Bootstrapper Process return code is (21). 06/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Build Version - 1.16.0.106/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Logging Level verbosity Set to 406/14/21 17:57:57:518 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Failed to get Build directory path or Windows installer MSI path.06/14/21 17:58:04:761 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Setup exiting with return code (1)06/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Build Version - 1.16.0.106/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Logging Level verbosity Set to 406/15/21 10:08:59:902 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Successfully fetched the optionXML content from MSI database ...06/15/21 10:08:59:9

We used the folloing API call expecting it will add "SYSTEM ADMIM(org super admin)" right to the specified user. However, the group have been set for the user was "USER GROUP ADMIN". Is it possible to set "SYSTEM ADMIM" right via API? GET group response:{ "lastPage": true, "result": "success", "groups": [ { "groupId": 110767925, "groupName": "Admins", "type": "SYSADMIN_GROUP", "adminGroupName": "_admin_Admins", "memberCount": 8 }, { "groupId": 110767957, "groupName": "InCopy Configuration", "type": "PRODUCT_PROFILE", "adminGroupName": "_admin_InCopy Configuration", "memberCount": 1, "productName": "InCopy", "licenseQuota": "1" } }] POST user group:curl --location --request POST 'https://usermanagement.adobe.io/v2/usermanagement/action/XXXXXXXXX@AdobeOrg' \ --header 'Authorization: Bearer tok

Are we allowed to install Adobe Acrobat Pro DC on the azure virtual instance, and if this isn't the case, how do we get the pro version on a virtual instance?

Hi,we wish to use AUSST to update Photoshop and InDesign on our windows client machines.The internal IIS server seems to be configured correctly, we can at least not find errors with its configuration.We used the Remote Update Manager to start a client update. The results are:Adobe Photoshop updated from 2020 v21.0.2 to v21.2.9.67 instead of v22.4.xAdobe InDesign updated from 15.0.1 to v15.1.3 instead of v16.2.x How can we get the override files to update to the latest versions of the software? The update log also shows the following error:Failed to find the UpdaterCore library at (C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterCore.dll) path.What does this mean? How does one correct this? Thanks for your help.Arthur

I'm having a difficult time installing apps onto my comuter.  Example: Premire Pro instalation installs up to 20% and then fails to install the rest.  

Issue The current release of Adobe Asset Link 2.1.84 is not compatible with the latest versions of Adobe Illustrator (v25.3) and InDesign (v16.3 released on June 7, 2021) due to the ongoing CEP 11 updates to support ARM devices. Workaround Continue to use the older version of Adobe Illustrator and InDesign until Adobe releases Adobe Asset Link 3.0 on June 24, 2021.

The issue I have seen several time is this. In a workflow, in the Load File process. I "Upload a new file from a local machine" this has UK sortcodes in it (e.g. in format 30-20-10). This file has about 60 columns so on the "File Structure" step I use the "Detect structure from new file" option.Then the UK bank sortcode field is auto-detected as a "Date". Before the Load File is saved and the workflow is run. I got to "Column Definition" and change the datatype for that sortcode field to "text"When I start the workflow that change to text is ignored. The Load File process fails with the error message "TIM-030002 The element 'Month' = '13' is out of limits in the strong '30-13-52'!"I agree there is no 13th month but this is a Text datatype. So Adobe campaign should not be doing that validation. When I go back into the Load File process and the File Structure, it is showing as Text.What is the simplest and msot effective method of overcoming this?

Hi FolksI just finished a chat session with support who said that the only way to update Creative Cloud apps is either by clicking the update button in the Creative Cloud Desktop app, or by updating within a specific app. If you have a company with 100s or 1000s of people running these apps, how do you handle getting updates installed centrally? i.e. you work in the IT dept and say "an update is available for some product, we would like all of our users to get it, lets kick that off from a single/cenrtal location"  There is no commnd line or scripting way to get this done, so how can it be done? Someone must have worked out a way?  cheers! 

Hello, I am having some strange issues with Creative Cloud, whenever I need to update an app or install one, the moment I hit update my internet slows down or even stops. This only happens when using the adobe Creative cloud, if I stop the update/install internet works again.I have a good internet connection, I use other softwares and have no issues, my work requires me to upload/download large files, everything works perfect, except when I have to update an Adobe app ...It breaks internet speed and takes an incredible long time to finish this update or install. I trying resolving this with live support but they didn't understand, maybe somene here experiened this kind of problem? Thank you

This has been going on for  a while now. I'm an enterprise customer through my work  - everytime I try to read an article from the Adobe Discover email, when I click a link it automatically reroutes me to my creative cloud app. What is going on?  Thoughts?

Hello, After upgrading to Mac OSX Big Sur, I was unable to install the Adobe 2021 apps."The installation failed" message always shows up.Anyone was able to solve this issue.I am creating the shared license package on the adobe website and installing it on the lab computers.Any help is appreciated.

I made the Acrobat FRL Offline installation package today. winver : Windows 10 (18363) 06/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Build Version - 1.16.0.106/14/21 17:57:57:518 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Logging Level verbosity Set to 406/14/21 17:57:57:518 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Failed to get Build directory path or Windows installer MSI path.06/14/21 17:58:04:761 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 10344 | Setup exiting with return code (1)06/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Build Version - 1.16.0.106/15/21 10:08:59:839 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Logging Level verbosity Set to 406/15/21 10:08:59:902 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 19296 | Successfully fetched the optionXML content from MSI database ...06/15/21 10:08:59:934 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 192

Hello, As a school in Media we will reinstall some our's PC (200 PCs) during the holidays, but we don't know if our actual buid 1909 of Windows will be sufficient for the installer of Adobe CC 2022 .Please we need this information not in septembre, but now in June or in July.We use a on computer licence, and as you now, the installation of this products take 1 hour per PC. And some time more when there is a problem to resolve.Thank you for the information. Best regards. 

CC Libraries not running in native apps. I get the "Oops, page not available" across all users. I have had 2 days of tech support but still no resolution as of yet. I can still access via Creative Cloud Web access but the last update to adobe suite has caused major issues. Anyone else experiencing this natively in apps?

What does the link do https://example.data.adobedc.net/optout.html?opt_out=1&confirm_change=1?

We have a couple users that utilize some Adobe CC apps on their mobile devices and we are currently rolling our  Azure Multi-Factor Authentication (MFA). Upon rolling out MFA, these users started having issues authenticating into the CC mobile apps that was working fine previous to the MFA deployment. Now, even after disabling MFA on their Azure account, they still cannot authentication into the CC mobile app. Authentication into their desktop CC apps working just fine with MFA enabled.