Enterprise & Teams

Hi, We''ve got 60 Creative Cloud All Apps for K-12 - Shared Device licences with 38 currently deployed on PCs. I have created a shared package and deployed it on these PC's and for the most part it works fine. For each one of our students i have created an Enterprise ID. At least one student per lesson will get the attached error:  If i reset the password of the user using the Admin Panel it doesn't change this. This locks the user out for around a hour - which with the lesson being a hour long isn't idea. Adobe support are unable to help, as when i email them they come back a couple of hours later telling me the account seems to be fine.  Which it is as more than a hour has passed. Is there any way i can prevent this? Does anyone know what may cause it? Is there a way i can get around it? Many thanks,

Hi All, I have sequenced both the subjected apps in App-V 5.0 but its not working. I'm facing the below errors.  The application was unable to start correctly (0xc0000142). Click OK to close the application. The virtual application 'C:\ProgramData\App-V\FA6E95C1-CA1E-4393-A865-7AD57A72790A\05EFAF09-4795-4C81-86F3-035715FAD478\Root\VFS\ProgramFilesX64\Adobe\Adobe Premiere Pro 2021\Adobe Premiere Pro.exe' could not be started because the App-V Subsystem 'Virtual Filesystem' could not be initialized. {error: 0x74300E0A-0x20006} So wanted to know, is there any specific way to sequence apps in MS App-V.  Thanks in advance. 

We are having trouble accessing our Creative cloud apps. Our company has a yearly subscription, which was payed with delay, as we failed to update our credit card details. Once we changed them, the invoice was paid automatically, but account is still deactivated. We got the receit for this year's subscription, which just today vanished from our billing history (luckily we have it saved ). We cannot reach anyone over the phone.Any ideas how to solve this? 

Nowhere does  Adobe document this in their troubleshooting that I have ever found but if you're having issues with Creative Cloud logging in and a blank white page with a blue circle cursor on Windows then try repairing both instances your Visual C++ 2015-2019 software.  And a slight rant on the side.  23 years and counting in my personal experience and Adobe support is still up there in the top echelon of crap companies.  I would dare even say their lack of quality surpasses such lumniaries as Comcast.

Hello all and Happy new Year, We have Adobe Reader DC installed across 4000+ machines in our estate, we would like to be able to turn on automatic updates for the product but during testing have found that it requires admin rights to do the install which none of our users have - are admin rights required? Just need some clarification from Adobe staff on this.

My apologies if this question has been aswered previously. The following link shows how to download and update RUM. I am looking for a single line terninal command to update all Adobe CC apps on a Mac. Can anyone help?Remote Update Manager update (adobe.com)Thanks in advance.

I would like to delete my Adobe Community account but when I do I am asked to hand off the primary administrator role for my organisation. I am the only person in my organisation. Is it not possible to delete everything - my personal account and the organisation? I tried logging into Admin Console but it doesn't work. 

Hi - is there a way to add adobe licenses to creative cloud that have been purchased from another provider (Dell).  I'd like to keep everything centralized for easy managament.

I just added a PC That solely drives a laser cutter, so now I rotate between three worksatations in my studio that use different Adobe CC apps. It is only me here, no other users. I upgraded my license to a "team" subscription so I could stop the annoyance of having to continually log out of one machine as I went to use another. However-- I am still getting this "must log out befoe you can access" error. Must I set up a second user ID/email (even though it is only me here,) to make this stop?  Thank you very much. 

I mainly need help with contacting Adobe Support. When I first downloaded Adobe Creative Cloud through my school, I inputted the wrong email. I can't access the account to delete and every time I try to sign into my acctual school account in the Creative Cloud app, it tells me there is an error. I can't access Adobe Support in my account because tells me to contact my administrator. When I contact my school, it tells me to contact Adobe Support. 

Hello there, The new LOG functionality is welcome and nice, thanks for adding this. BUT could we please have the international date formatting in the logs that are now possible in the admin console. In the log it is now m/d/yy, which is a combination of all sorts.... Could we please have the ISO standard YYYY-MM-DD (or if possible selectable to DD-MM-YYYY for  european folk.)At least such report is usable in eg. excel without the headache to convert this into a workable date format. thanks!

Hola alguien me puede decir como puedo resetear la contraseña de un usuario dado de alta en la consola desde un usuario admin?   

I cannot figure out why this user's machine won't install this package... I have uninstalled Adobe completely, both manually and by using the CC Cleaner tool... The tool does its job, but still it fails every time. I'm able to install other .pkg files just fine. I just upgraded the user from Mojave 10.14.6 to Catalina 10.15.6, today -- same result. She had the 2018 Design Suite installed, but her machine never got the 2020 install when we pushed it out.  We have re-packaged with and without Acrobat, as well, since that has been seen as a cause for some, but it doesn't seem to matter. 2020-08-18 12:58:07-07 M-FE Installer[4931]: Opened from: /Users/christine.company/Downloads/Adobe_CC_2020_NoAcro_August2020/Build/Adobe_CC_2020_NoAcro_August2020_Install.pkg 2020-08-18 12:58:07-07 M-FE Installer[4931]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber 2020-08-18 12:58:07-07 M-FE Installer[4931]: Package Auth

Hallo Community,wir haben gerade Okta für das gesamte Unternehmen eingeführt und wollen gerne auch die Anmeldung an Adobe darüber laufen lassen. Dazu gibt es auch viele Anleitungen, jedoch scheitere ich oftmal an den ersten Schritten.Ich habe beispielsweise hier (https://helpx.adobe.com/de/enterprise/admin-guide.html/de/enterprise/using/set-up-identity.ug.html#set-up-directory)  gelesen, dass dies Schritt 1 ist:"Melden Sie sich bei der Admin Console  an und navigieren Sie zu Einstellungen > Identität."Ich bin als Administrator in der Admin Console angemeldet (siehe 1. Screenshot), aber ich sehe diesen Punkt gar nicht! Ihr könnt euch gerne selbst auf dem 2. Screenshot überzeugen.Wie kann ich also Okta anbinden, wenn mir die passenden Einstellungen fehlen? Habe ich etwas übersehen? Brauche ich irgendein Add-on oder eine bestimmte Lizenz?Aktuell vorhanden sind Lizenzen für "Acrobat Pro DC" und "Illustrator", sonst nichts.Ich freue mich über jeden Hinweis!&

II bought a premium package for my group a month ago. No licenses in the admin console

I downloaded Adobe Creative Cloud and I can't seem to access any apps. I downloaded photoshop, Indesign, and Illustrator. Whenever I opened the app this pops up. Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator. I need to access these apps for my schooling. Please HELP.

Hi Adobe Admins, How many of you are involved with updating/upgrading user's Adobe CC apps? How do you do it?  Allow Self-Service or Managed Packages?   Use Remote Update Manager or RUM with Adobe Update Server Setup Tool? Looking for more insight/example/use cases.   How do you use RUM, or AUSST to invoke updates on thousands of machines?

We just switched over to Shared Device Licensing. I have SSO enabled and working with the Federated ID. When a user opens an application for the fist time, they are asked for their email address. Once they type it in, they are automatically signed in. No password needed. My question is; Is there any way to skip the enter email address step and just use the email address of the user that is currently signed in? I was looking for a setting in the Registry that I could prepopulate but I didn't have any luck.

I'm trying to install the new apps. We have an enterprise license at PSU and a connection speed of over 100 Mbps, but the update to creative cloud spins constantly and nothing seems to happen. I also tried downloading apps and it does nothing. It gets to the point of asking if I'm a beginner, intermediate, or advanced user but it never actually downloads anything. Nothing on my Desktop, no Apps tab in Creative Cloud either. Just not working at all. I tried uninstalling CC and reinstalling it but still no love. What do I do?

I had a user that submitted a ticket because she was prompted to enter system administrator password to update Creative Cloud. Creative Cloud doesn't require administrative access everytime. Is there any rhyme or reason as to why CC requires admin rights sometimes and sometimes it doesn't?

Hello, we are currently in the process of switching all our employees licenses from one reseller/owner to another and our new reseller said as we don't really have a lot of time left (the current licenses run out by tomorrow) it would be the most easy way to let all licenses run out and stop working and then activate the new ones.My question is, whats the exact procedure here? Like user A uses to log in with his Adobe Account that runs by the login name A@a.com. Tomorrow his linked license with Owner B will run out and stop working.He will then have to link his account A@a.com with the new license for the same product.I then will send the activation link for Owner C's newly purchased licenses. Then he should activate the new license and things should work ...fine?We already got the new licenses at our reseller but when I now activate it, it would still connect me with the old license of Owner B. Or at least I think they are, as the new Reseller said, the newly activates licenses should

I have a enterprise creative cloud through California State University, and LIghtroom (Mobile) is not recognizing the subscription to allow the premium features. Other apps work.  I am signing in using our school's SSO. So I am unable to use premium features.   searched community and the followed the suggestions about selecting restore purchases and that does not fix it, along with also uninstalling and reinstalling Lightroom mobile.   Jim Noonan  

Someone posted this back in 2018:"I want to retrieve a log from the Admin Console that shows the actions Admins have taken. For example, admin1@example.com has added newuser@example.com to product configuration "Adobe Product Config 1". Do you know if there is any update to this question?

The Adobe Admin Console now includes an Audit Log, with the history of the actions taken by administrators in your organization. The Audit log is viewable on the Insights tab, under “Logs”:     As we all know, some actions performed in the Admin Console carry some risk (e.g. granting the sys-admin role to a user), and some others can be quite destructive (e.g. deleting a user group with hundreds of license assignments). You can now see each event in the Audit Log, along with its date/time, the email address of the admin who performed the event, the public IP address of the machine where the event was performed, and a few additional attributes relative to the event type. Audit Log data is retained for 90 days. You can search through the log, as well as export the data to a CSV file.   The Event Types included in this release are the following:   User added to / removed from org User group created / deleted User added to / removed from user group Product profile cre

I need to install InDesign cc 2015 because I use a xPresso plug in. When I try to install an older version of InDesign it doesn't give me the option of cc 2015. Is there anyway I can still access it somewhere?