Enterprise & Teams

Nothing from this page works , https://helpx.adobe.com/enterprise/kb/contact-administrator.html?AVA_JC_bot-eng-Admin.ContactAdmin-CCT-SS10-msg#sa_src=web-messaging .  All I need to know if the email address of the contract owner so I can manage billing/payments but it was lost somewhere in the mix. Plans > View Plan has no info as no notes where ever made. Chat support will not give me any info because this account is not admin enabled, it only contains the product we actually use on Cloud Teams. 

I teach at Edinburgh College and one of my students is having no luck with your support.  He was told he was eligible for the Covid EDU Access CC package through the college. He went to sign up to Adobe but had not been added to the access list from our end. He must have made an account and associated it with his college email. The site then asked him to pay for the package, so he came back to us to state that the package was not available. He then went back and deleted the account he had set up with his college email. He was then added to the list from our end to give access and is now being shown the attached image stating that his personal account has been deactivated. He has been trying to get this sorted, and English is not his first language so might be some of the issues, but he is being directed to support pages, and what it looks like you guys need to do is reactivate the email he initially set up the Adobe account with to allow him access. I have read similar posts on he

Is it possible to automactially keep the Adobe CC app up-to-date w/o using the GUI interface? I started configuring RUM and then saw that CC wasn't even in the application list. I saw that the AUSST doesn't even support updating the Adobe CC which doesn't make any sense at all.Thanks

Deploying Adobe packagess with Setup.exe --silent switch. After console says that the install is finished, the full installation process lingers for minutes until it gets to end.  Whats going on? Any fixes?

I recently had an issue with the creative cloud app in windows 10 where "something went wrong" and it's an endless cycle of reloading the page. Any help? 

Hi! I am trying to get our marketing team to adopt Adobe Spark for use. We own 9 shops that are made of of 3 different Brands. The 9 shops are defined by the country they are present in.In the pricing page for Spark there is a team price. Is this applicable for us? We need to be able to share content so that our mnarkets can edit the language and products that best match their market.We have notice that those marketers that have photoshop, also get Adobe Spark Premium status. But, we are unsure that all marketers need photoshop. Can somebody please advise me what is best for our team of +9 marketers? Photoshop for each, therewith gain premium status. Or, Team for Adobe Spark for each Member?

Hi, My team actively uses the creative cloud to sync all our files. Yesterday, we got a notification from CC that many older files were moved to the desktop trash bin. I contacted a sales rep, but he simply replied that Adobe doesn't delete files, which wasn't much help. We also made sure that no one was deleting these files on their end. Today, more files were removed from the cloud and into the trash bin. This is extremely frustrating - not only does this impede our workflow, we are losing trust in Adobe. This cannot happen again, as we are a remote, creative organization heavily reliant on Adobe creative cloud. If this problem isn't resolved, we have no other choice than look into other storage services. We hope to have someone from IT look into this. Thanks,Vivian

 I am able to download software because my university is on the Creative Cloud for Enterprise plan. I'm wanting to know if I'm allowed to use this software as-is for commercial (profit) purposes. I believe this is NOT a "student license" technically because I'm not paying anything for it. And most of the existing threads asking this question were in reference to student licenses, which I do not believe this is. But maybe it does qualify, I'd like an Adobe associate to clear this up or provide a resource for this. Thank you.

Hi, recently i've install the adobe creative cloud, for the first week i use it without problem then i try to open my Microsoft Team (while the Adobe Illustrator in open) and suddently my laptop is crash, i cant close any apps or click anything. i need to force shutdown and i'm scared it will affect my cpu later. Btw, i'm using my new laptop, - AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz- RAM 8gb- 64bit - Windows 10 19042.804

When I edit a page in the AEM cloud environment, the toggle Side Panel is missing.

Hi -Starting yesterday, when I try to launch Premiere I get "Membership Expired. You no longer have access to Creative Cloud. Please contact your administrator." I've contacted my administrator, and he's confirmed that it hasn't expired and many other users under him as part of our Adobe account still have access. And when I log into my Adobe account it shows I have access to 29 apps & services. But I can't get passed the Membership Expired pop up. I am trying to launch Adobe Premiere CC 2018, if that makes a difference. And I am unable to install new programs as our company doesn't let us hae admin access. Any suggestions?

Hi, any help would be ver appreciated! I cannot get past my home screen nor open any new files like i would usually, Before i had problems with photoshop being able to run as both my win64 and win32 dll files were not there, so i restored my windows to a previos time before i couldnt run anything. Now after that i cannot get past the home screen which remains blank and only shows a few tabs, many of which do not work. For example the drop down menu works and shows all the relevent options of File but then when going File>New it simply clicks and does nothing.  

So in the past 6 months, we manage to have CC updates 1 per week. I know there is a lot of improvements that needs to be done for customer experience but as for today, this week to be specific, every time I ope CC suite on Windows 10 Pro, I get a new update from specific program like Illustrator or Photoshop or xD, followed by another notification describing there is a new CC update available.It's becoming kind of annoying since what I want is, to open my suite and start working. Now I have to wait for the updates that takes about 3 to 5 mins to complete.Is there a way we can schedule the updates to run on specific day? For instance, during sundays and if you want, you can take the whole day to update instead like every morning as in today's. An update history box could come handy to check what's is being updated within the Update section. Also is very usefull to have the launch button cleared off from the update tag, so I can call up the app before updating? I have tried to

Hello, I'm looking to install the 2021 Acrobat Customization Wizard so that I can package Adobe Reader and Acrobat DC 2021 versions for enterprise installs.  It seems using the 2020 version is causing problems which prevent the MST files from successfully installing session zero (OSD deployment via SCCM) - 1603 error. Any idea when this new version will become available?  Thanks,Chris

Creative Cloud required an update, however, I kept getting error messages (specifically error 1 and 201). I then uninstalled and kept receiving the same error messages when I reinstalled it. I then ran the uninstaller from this link: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html and got the message  "uninstallation completed with errors", and was still unable to install cc. I then ran the Cleaner Tool first just on cc, and then on everything, however, it still didn't work. I have tried disabling windows defender, and my firewalls, followed instructions on multiple other "fixes" but none have worked. All I need is AE, however, when I install it I get the same error (I'm presuming because it tries to install cc as well). Please help!

Is there a possibility to control or lock the default location of the Creative Cloud Files folder?For example with an EPC like you can in Premiere Pro?

I've been trying to find somebody to talk to in Adobe about linking VIP Select accounts and cannot find anybody who can help with a query I have. Even the help link in the VIP document points users to generic help solutions about products. When I've gone through a phone call to accounts the person I've spoken to knows nothing about linking VIP accounts - they even gave me an Indian mobile telephone number to call... Can somebody give me a direct contact in the UK who can possibly help?

Hi all,I have dug around this issue and looked at common causes, but I would hope someone has struck this as nothing fixes it, however I have a good handle on the issue but not the info to fix it.Environment : Corperate locked down Windows 2016 environment DNS wise, but it does have access to the internet via a proxy. Problem : Creative cloud goes through asking for corperate credentials which works fine.After signing in however Creative cloud spins with "loading Creative Cloud".Analysis : Looking at the ACC.log and also wireshark I can see issues with DNS lookups which I fixed with a kludge. I have checked the certs and other KB things.One error I did see which confused me was Creative Cloud failing to get the proxy settings for IE in the ACC log. Questions for the community:Has this sort of setup been done before? Before we started settting it up we did have meetings with Adobe and they agreed it was possible.Thoughts/possible solutions? Thanks in advance,Tel

Bonjour. J'avais un compte et toutes les licences Adobe depuis plusieurs dixaines d'années. L'entreprise a suspendu ce compte.Je n'ai plus d'accès au contenu de mon Cloud. Comment verifier ponctuellement qu'il n'y a pas des fichiers privés que j'aurais dû récupérer?Merci.

the installation is showing 1722 error: there is a problem with windows installer package. Setup did not finish as expected like the snip attached. Not sure what the issue is 

Merhaba, Kurumumuz güvenlik sebebiyle TLS 1.0, 1.1 ve 1.2 kullanımını kapatmıştır. Adobe CC aktivasyon servisleri ise TLS 1.2 yi kullandığı için sürekli olarak kullanıcılarımızda TLS açtıktan sonra aktivasyon yapıp tekrar kapatmak durumunda kalıyoruz. Adobe CC aktivasyon servislerinin 1.3 ile çalışma durumu nedir ? Bununla ilgili bir güncelleme planlanmakta mıdır ?

Hi there I just received an email telling I no longer have access to all apps. But ive been using it the past many months, and I am not sure why it is suddenly saying I no longer have access?  Anyone who has an idea to what is wrong? or is it a bug?

Al intentar Publicar Online un proyecto de InDesign CC 2019 me aparece el siguiente mensaje de error: Error #315 InDesign CC 2019 - Este servicio no está disponible porque hay errores en su suscripción A continuación presiono Administrar Cuenta y no me permite el acceso, enviándome a una página con el siguiene aviso:Acceso denegadoYa no tiene acceso a este servicio. Póngase en contacto con el departamento de asistencia al cliente de Adobe  ( http://www.adobe.com/es/support/contact/ ) si piensa que se trata de un error.Haga clic en este vínculo. La cuenta con la que estoy trabajando es una cuenta de empresa (la empresa en la que estoy trabajando) y la licencia está vigente y completamente activa. Me podéis explicar que está pasando y en su caso, ayudar a solucionarlo?Gracias

Hi All Having trouble with deploying my adobe products to our new macs. I can see that on the adobe admin console we have 75 licenses for "Creative Cloud All Apps" and when I click on it I am greeted with a link that says "How to Deploy", doing some research online I have read that this is now outdated and I should be using the "Packages" section instead.After creating my package and installing it on one of our new IMac's I am asked to sign in but then I am greeted with a message asking me to start a 7 day trial??How do I correctly license/install my adobe software? I tried the older way to deploy creative cloud but the launcher doesn't run on the newest version of Mac OS so i'm currently stuck and looking for answers. Any help would be appreciated. thanksSTM

Hello I have recently joined a company where everyone has there licences separate rather than under the Admin Console - we want to maintain the license however i would like to manage them under the Admin Console - can this be done?