Enterprise & Teams

Hello, I am trying to add adobe app to okta for SSO but none of the options allow provisoning.   Our comppany has a team account not an eterprise account.  Is is possible to add adobe to okta for provisonining and deporvisioning NOT just SSO capabilities?Best,Hania

when i try to upload the trial version for the illustrator it opens the adobe creative cloud and says "you dont have acess to manage apps. permission from your IT administrator may be required to enable apps management." and the illustrator is not there i dont know how to fix it. can you please help, thank you.

On my PC, which is a new system, Adobe Creative Cloud requires me to login every morning when I turn the system on. When I launch an app I am greeted with the login screen, then I'm presented with the other computers my account is logged into. One it my home PC the other is the computer I am on, but for whatever reason Adobe CC doesn't recognize I'm on the same computer. This have been happening for several weeks.I've tried all the troubleshooting steps in this article, and none of the solutions helped: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.htmlI've also removed the OOBE folder in C:\Users\Editor\AppData\Local\Adobe as I understand this is where credentials are stored, but that didn't help either. It's pretty annoying that this keeps happending every day. Adobe sometimes has me verify my account as well, I'm assuming it's because they find the constant logins suspicious. I'd like to get help with this or have it reported as a bug to

Hello, I am using an Enterprise account from a remote location because of Coronavirus but away from the main campus - Creative Cloud will not reliably sign into the applications. Sometimes I can - more often I can't.I can sign in on our Enterprise Creative Cloud, I can see the Apps but I keep getting the "can't verify Subscription Status" however sometimes even when I am logged onto Adobe's website - (even at the same time as trying Creative Cloud) I can't sign in.Sometimes like today - there's a 20 minute delay between signing on the Adobe Website and then being able to open PhotoshopLuckily I'm not due to teach Photoshop or any of the other Apps just yet but I will be completely stuck when that time comes - I find it strange having to wait 20-30 minutes for the servers / syncing to work because that could be 20-30 minutes lost to a lesson just uwaiting to be allowed to use the software.

Hello,  I am system admin for a new company that needs adobe services. How do I get access to enterprise admin console for a new organisation if such never had used adobe software?  

In adminconsole user added: **@***, (user) in mail download and installation started,  (run as administrator) after install I got error. Registration is initialised please wait and try again. Adobe Pro DC will start but after few seconds disappeared. What is the solution?? (did reinstall and fix cleanup)

I thought i had more then 1 licence when i furst purchased Adobe. I remember purchasing more to assign to my colleague but apparently i only had 1 licence and had to purchase another and then assign to team member. So i did so and now have 5 licences. Not sure how that works but can't seem to get rid of the other 3 and no one to contact other then this comment section.

Hola una colaboradora mía no puede ingresar a su equipo. Ampllié una licencia para ella pero al moemnto de verificar su cuenta le pide un código que nunca le llega, cómo podemos solucionar esto ?

Despite being signed up for autorenewal we lost access to ALL our apps today and were unable to do business with clients as a result. Everything is up-to-date and accurate, which has been confirmed now by 5 differerent "reps" at Adobe. "I do see you have an active account, so what's the issue you're facing?" We've tried to receive help via chat and calls for 6 hours today (we've gotten disconnected from both multiple times and had to start over!) Everyone tries the same thing, it doesn't work. Then they sign off...The furthest we got is that someone said it's in the backend and they'd work on it...This should have never happened. We have it on auto renewal specifially so that we will NEVER have a lapse in services. And it DEFINITELY shouldn't take all day (days?) to resolve. Please FIX IT ASAP!

Hey. I have a question about Adobe Student Suite. Paid for the package, got a confirmation email, Photoshop, Illustraror and InDesing are already installed, unfortunately when I want to run them a re-purchase window pops up. Is it some kind of error in the order or maybe with the account? This is my first purchase and I'm afraid I did something wrong. I look forward to your prompt reply.

Hi,Customer would like to buy a TLP license. Once it’s installed on the Laptop and the Laptop crashes, could the license be installed on another device? Thank you in advance.

hello I need to rename an account and its email without losing the content of the files. How can I do?

I have created a creative cloud package (Shared device license) and install in a computer, all applications can be installed except the Adobe Acrobat DC. It claimed to be installed but the open icon is dim and no acrobat files can be found in the computer. In this computer, I have installed the named device license with Adobe Acrobat professional before and Adobe Acrobat XI professional standalone license before. Please advise what I can do to get the Acrobat DC back. Thank you !

am a new user to the Adobe Licening model and the needs of our very small State Agency (company) are very simple but am unable to figure out how to proceed .. any help and guidance you can provide would be appreciated .. below identifies some of our needs:Would like to send our tax exempt certificate so no tax will be charged on our purchase ..would like 4 licenses of Acrobat Professional .. the annual price we saw at your web site was $179.88 for each for a total of $719.52 .. but do not know how to initiate thiswe have a purchase order for this amount and would like to use that for this purchasewould like Adobe to bill us annually for our Adobe Acrobat Professional licensesthank you .. kjw .. 

Good Morning! My computer is a mac pro OS EL CAPTAIN VERSION 10.11.6 (15G18013 MacBook Pro (13-inch, mid 2009) 2.26 GHz Intel Core 2 Duo Processor 4 GB 1067 MHz DDR3 Memory Graphics NVIDIA GeForce 9400M 256 MB Manufacturing / Serial number W8944LL166D What version of the Adobe family can I download to this computer? Thank you

Hello, we are high school having subscribed to 25 licences. In the admin console we don't see the packCreative Cloud Desktop Application for students. The pack has been created, the softwares was installed on the workstations and we created and entered the emails per workstation. It's impossible for the students to connect through the school network. What can we do ?Thank you for an answer.

We have problems configuring our AEM Forms 6.5 environment when connecting to a HSM Cloud server. Do other customers have the same problem?

I'm having the same issue. All across our organization. We upgraded our Creative Cloud licenses from Standard to Pro, and now everything for CC 2018 and before has reverted to Trial mode. Three full days with Adobe Support and I'm still no closer to a solution.

One of my team members is having a lot of trouble with Creative Cloud. We've recently switched to CC (previously used a shared server but VPN/working from home made this unbearably slow, so we switched to the cloud). He's on an iMac (2013) running Catalina 10.15.5 (64 bit) and we use Cisco AnyConnect Secure Mobility Client 4.7. He has never been able to successfully install the CC desktop app, we have no idea why. In the CC folder in Applications he just gets the option to uninstall and that's it. Luckily he was able to access CC via Adobe's website instead, and initially it seemed he could access CC files on Finder, but now he can't see them anymore and I have no idea why. He can see them online, just not locally on his computer. The CC files belong to me, and I sent out an invite to every team member (can edit), he has successfully accepted this invite via the website. Unfortunately, because of the way we work on shared InDesign files – we make product catalogues

I would like to get some confirmation...I, perhaps missed it from some of the online documentation and for that I apologize. I am planning the implementation of SCIM with AzureAD.  When setting up SCIM provisioning, I am using groups (not just one, but 5 to govern SSO access).1.  If an account is being deleted (deprovision) from one of those groups, and that account does not belong to any other groups, will the cred in Adobe portal removed automatically (is this configurable?)?2.  In terms of assigning license to individual user, this task remains manual under the current SCIM design (ie. our corporate Adobe Admin)?   For example, if a new user added to one of the groups, the user will get created in Adobe admin portal, and then our admin will assign license to that user through the portal?  

I log in to the Admin Console as Administrator for the account and select a user but it won't allow me to delete that individual (they are no longer with our organization).  It does show tha there is "no product" associated with of our users, inlcuding myslef.  I checked and I can still us the Acrobat DC we have the license for.

Hi,I know there are/have been several iterations of this question. I have attempted ALL of the suggested fixes and none have worked. Its amazing. I have Windows 10 Enterprise x64 1709 with the latest version of Adobe Reader DC installed in computer labs. Each time someone logs in, they get a prompt indicating MS Edge has been made the default for pretty much everything. If Adobe Reader DC is opened, a prompt appears asking the user to make it the default, which goes into the process of making it the default in Windows. Something that will be undone the next time someone logs in.I have tried:Using a default apps XML file. I followed the instructions here pertaining to the XML file with no success. My difference being the path indicated within group policy does not exist for me. I used the GPO to create the aforementioned registry entry. No luck...Installed the Adobe Reader GPO extensions on my DC's central store. All of the desired configuration settings are there, Adobe Reader DC/Windo

Hello!We have an Adobe Team license for 4 licenses. In Adobe Ligthroom, a specialist works under one account who uploads photos, tags and signs recognized faces. How I can give access to the generated photo bank to other accounts so that they can see tags, recognized faces? I would like not only to give access to photos to other users, but also to give access to customized tags, recognized faces from photos. 

Got some questions from our sequrity dep that needs to be answered. We have the licenses In Design, Alla Program-Plan, Acrobat Pro DC och Acrobat Standard DC and we operate from within EU (Sweden). 1)  Is the database encrypted ?2) Is the data encrypted at rest ?3) Is the data encrypted in transit4) Where is the encryption keyes stored? Who has access to the key's, Describe the key management.5) Is it possible for anyone else to decrypt the data.6) Is the data stored within the EU, if no in wich country ?7) Is the data processed in the US ?😎 Do your service require service from countries outside EU ?9) Is there logging and traicability ?10) Is there a reqovery routine ? Does anybody know ?BrStellan  

Hello, I'm referring to this offer: https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html#FrequentlyAskedQuestions is this being extended past 1/31/21?