Enterprise & Teams

I run a clean install of Windows 10 Pro. I just downloaded the Adobe CC Installer and launched it. The installer prompted that "This application cannot be installed on your current operation system." There is no error code to see and all I can do is press OK. The installer terminates. Help is much appreciated.

So I'm trying to download premiere pro to my windows pc and the downloading bar gets stuck at around 50%. I tried looking at the help page to see if I could find something to help but when I tried the uninstaller, I click repair and it gives me an error occured and it tells me to reinstall the creative cloud. I click on uninstall and it says it successfully uninstalls with some errors. I try to install it again and it still gets stuck. I also tired the Log collector tool to see if I could delete the files mannually and the log program would freeze a few seconds after I launch it (Both the 32 bit and 64 bit). I don't know what else I should try.

Hello,Can someone help me with why my Creative Cloud apps keep getting uninstalled? I'm not doing anything in particular, I just use the apps and once a week or so, when I launch creative cloud desktop, all the apps are uninstalled just like if it was my first time using it. I have a very slow internet and not a lot of spare time on my hands so if there is a solution to that I'd really appreciate it.Thanks!

I have an enterprise account with Temple Univ. I tried to install creative cloud on my new iMac 27 running Big Sur. When I did so I got a mixed result. At first it appeared that I would be able to install apps without cost as I had done on other computers. After installing photoshop I was given the option to "try" and pay if I wanted to keep it. I thought I made a mistake during installation so I tried several different ways to remove CC to reinstall it. I tried installation on my laptop just as a test and that worked perfectly. I run the logs program which gave:   The following file has been uploaded on Adobe LogCollector Portal: File: AdobeLogs_20201227_150606_959-mac.zip   please help   <Removed by Moderator>    

I purchased the adobe suite through my school account since I needed it for journalism classes. I am trying to cancel it, but there is no where to cancel on my account. Ive looked at tutorials and emailed my school. There is an area that says to "Contact school administration to make plan changes" but its winter break and idk what to do. Thank You!

Hi, Everytime I try to open an Adobe app I get asked to sign in. As soon as I sign in sucessfully and select continue, it directs me straight back to the sign in page wihtout opening the app. Any help would be greatly appreciated. Thanks.

I have two license for the Cloud. Could I delete one license? I can't see wheare I could handle these licenses seperatly.  

i need help canceling adobe illustrator from admin console :c

I find that Adobe has ignored the "forced log-off" syndrome and provided a "lollypop" substitute in the form of an App that shortens the log-in sequence - but does not solve the log-off!This problem causes loss of work, time, and frustrates those that rely and depend on Adobe products in their employment.Actually, the problem seems to have arisen from the paranoia surrounding the past creative community practice of using unlicensed pirated versions of Adobe programs. And what a solution Adobe has found. Simply force the user to log-in repeatedly, ad-nauseam, to insure the honest behavior of the artist. Genius!Please, be honest. Do not trick us into erasing our program folders, restarting with 'fresh' installations, or rebooting after the dreaded log-off.Please. Adobe, we plead with you! Solve your security issues some other way.Leave us paying members of the community work in peace and tranquillity, without the fear that a bathroom break will flush our work in progress.

Can I do that?  I don't see a way.  Just need someone from finance to have access to the bills. 

I was overcharged on Dec 6 2020 by Adobe for our team account. @Adobe support, please let me know an email so I can send you details. I do not have time to wait for three hours on chat or phone with you again. Thanks. 

How can I buy a license without referring to the seller which I dealt with them in the previous, I need to purchase the plan by myself, but when I click buy now the page went to (admin console) page, there no issue with the reseller, just I think it will cost me smaller amount

Hi All, I have just recently setup the AUSST cache server and it is working fine and client machines have the AdobeUpdate.override file saved in the relevant AAMUpdater folder as per adobes setup instructions i followed. I initially ran a fresh sync which ran fine and now have a schedule task to run an incremental sync to download the latest packages and updates to our AUSST server. Most applications and updates are getting the latest updates and packages wen updating from creative cloud but i noticed a few applicates ie Animate and photoshop that error out, when i browse to the location i get a 404 error File or directroy not found, this appears in both windows and mac folder structure for the Application.json,aamdownload directory. Any ideas on why this does not contain the relevant settings and details? ie http://ausstserver/updates/ACC/services/ffc/packages/PHSP/21.2.2/osx10-64/Application.json.aamdownload . Also any ideas if there is a way to set an alternate fallback me

Minulla on adoben työryhmä sovellus. En saa sitä irtisanottua. Olen seurannut ohjeita ja niissä pyydetään olemaan yhteydessä Adobeen mutta missään ei ole numeroa eikä meiliä mihin olla yhteydessä. Olen yrittänyt nyt yli tunnin tehdä tätä ja pidän itseäni suht täysjärkisenä. En ole edistystynyt yhtään. Auttakaa pliis! Ja kiitos!

Hello,I am writing as a representative from Koç Unversity, Turkey. We want to host Adobe at our career organization. Can I get a contact info from Turkey to get in touch? Thank you.

How does everyone else that adminsters Adobe Enterprise track product usage to ensure licenses are not being wasted?  Seems like the admin console should at least provide user login date/time stamps like all the other SAAS solutions I manage.  I have tools (SCCM, JAMF, etc) that can help pull usage info on the workstations but that isn't a great solution either since there are some of the products that don't even require an install.  I'm pretty much going to have to send a form to a couple hundred users asking them if they still need the license.  Anyone else handle this for their enterprise and have a better solution?

Hi there, My computer does not currently have a connection to the internet and when I try and open any creative cloud application it says that my account is not verified and closes the program. I understand that I am supposed to be able to use these applications offline so long as I connect and verify my account every month or so. But I've only been without an internet connection for a few days. Any ideas as to what the problem is?

To whom this may concern, I am in need of help on buying the pro version for Light room. I am using the discount from my student subscription to my college and I wish to get the pro mobile version, But every time I try, I get this caution-deny symbol and I can't buy it. Someone please help me, thank you!   If you can, could you email me on my Gmail account, I feel I will not see a reply to this.   [Edited by Mod JSM to remove email address]

Hello everybody,  I installed an AUSST server in my company, so I generated an overrides file to put it in the intended location (% SYSTEMDRIVE% \ ProgramData \ Adobe \ AAMUpdater \ 1.0 \).  My question is, will the client directly search for updates on the AUSST server or is there still other manipulation to be done? Thanks for your feedback PS: Users already have Creative Cloud software installed on their PC and I would like not to uninstall them to reinstall them with a pack from AUSST.

Is there a fix for Adobe CC constantly logging out throughout the day in the middle of working on projects, etc.? It's so annoying. I'll be totally focussed and working in AI or PSD and suddenly, I'm asked to save all info and it completely logs out. I have to log back in — input username, last four digits of phone, wait for security code, input security code, and then input password. It's too much to have to do this 5 sometimes 10 times a day.

Can you use Adobe Teacher/Faculty/Staff discount without using it for any work related tasks and without informing your employer? Does it matter? Do you inform Adobe if you get fired or laid off? I'm not a teacher but I work for a college.  Thanks!

Adobe Creative Cloud is a blank page. I used Cleaner to remove it. But I can't install it after uninstall. When i lunch  the installation is seen in task management, but does nothing hapen.We have Windows 10 1909. All Adobe suite is installed. Thank you.

Hi all,Since october 26, 2020, we have 4 workstations with MS Windows 7 SP#1 updated who Adobe Creative Cloud Desktop crashes repetitively. It's an important issue for us because we have around 150 workstations with Adobe CC. Before that, Adobe CCD works fine on the same computers.We have made a test with new computer with fresh install of MS Windows 7 sp#1, same issue.The error:Signature du problème : Nom d’événement de problème: APPCRASH Nom de l’application: Adobe Desktop Service.exe Version de l’application: 5.2.1.441 Horodatage de l’application: 5f11e7c0 Nom du module par défaut: AppsPanelBL.dll Version du module par défaut: 5.2.0.436 Horodateur du module par défaut: 5eee1316 Code de l’exception: c0000005 Décalage de l’exception: 001b1013 Version du système: 6.1.7601.2.1.0.256.4Keys <ctrl>+<alt>+R does nothing.Reinstall of Adobe Creative Cloud Dekstop does nothing.Our Adobe Creative Cloud Desktop is version 5.2.1.1441, Apps 5.2.0.436, Coresync 4.2.7.2, CCX Process 3.0.

This a startup story facing Adobe customer "support" reality. I've been using Adobe programs for 25 years, created agencies, etc. Then I founded a new startup, we were 3, subscribed to 3 licences mid november. After 2 weeks, two were gone, just one remaining (me). That's life, covid, entrepreneurship and it's ok, we all face these things. But the way suppliers behave sometimes is not. Especially Adobe : here's why. It was just made impossible to downsize licences from 3 to 1:  First because the admin console was displaying various errors the cancelling period (amazing, nuh ?), and still does. It only works if you wish too spend more.   then because someone on the helpdesk said I had to pay around 700€ if I wished to do that now (11 days after the "first month"). Guess what : the "download the conversation" button didn't work neither  (but I kept screenshots). Thanks for your support Adobe Team, this was really a fantastic experience (don't u

Compre creative cloud me salió 48.000 pesos chilenos y ese es cómo para  empresa y se supone que puedo asignar productos a mis usuarios y no me deja por que dice que no tengo! Lo otro que quiero saber que al tenerlos en el computador me aparecerán todos ! Y si mis usuarios podrán usarlos a la misma vez que  yo ??