Enterprise & Teams

Hi there,I've just purchased a student subscription of the Adobe Creative Cloud today. I have linked my institutional account, which did so successfully. When I downloaded the ACC app though, I was met with an infinitely spinning icon and a message at the bottom about how it's taking longer than usual. I haven't successfully launched the ACC app at all.I have tried most troubleshooting solutions, like restarting my computer, uninstalling/reinstalling the program, as well as using the clean up tool. All have resulted in nothing. I am still met with a spinning wheel that never ends.Please help....Thanks

Hello,I was wondering if one Adobe ID can have multiple licences on multiple Adobe Teams subsciptions. So we have 2-3 team licenses where I work, and there have been complications lately about them thinking I'm on two or more licences, which I don't think could be possible, but I might be wrong. Thanks for the help!

Hi I need a extract of all the users in a particular group in AEM. Please assist.

Hello, First, sorry for the crosspost, I posted this message in the main community page topic at first by mistake, and couldn't figure out how to move it here nor how to delete it.I have a student CC licence, and I installed CC, photoshop, indesign and illustator a few weeks ago. Every thing was working fine. However, creative cloud stopped working a few days ago. I tried unistalling it with all the apps using CCleaner, the CC uninstall file and even the Adobe Creative Cloud Cleaner Tool. It says "uninstallation  complete with errors".Then when I try to install CC again, i have a message "Creative Cloud stopped working" when reaching 57.5% of the installation process. So, I cannot install any of the apps on my computer... Here is the error log : Signature du problème :  Nom d’événement de problème:      APPCRASH  Nom de l’application:              &nbsp

If we set up Federated ID, does it have to be done for all users in the Admin console?  Or can some users be left as Adobe ID others Federated?

Hello! Our company is servicing with some Flash content. Most of them have been replaced with HTML5,but there are still things left.So, we need to maintain the service until next February(2021). Of course I know there is no Flash available in the browser.We serve through a dedicated viewer with a chromium browser inside. The Chromium version inside the viewer still supports Flash Player,so we need to make sure we can extend the service for about 2 months. In my opinion, unless the user deletes the Flash player, I don't think there's any problem inside our viewer. Finally, what I'm curious about is,Flash player setup file downloaded before the EOL,  Is it possible to install or is adobe preventing the installation. Thank you.

Hi, I'm an IT Administrator at medium sized business. We run a fully manage environment and users do not have local administrative access to their own workstations. All of our Adobe Creative Cloud deployments are automated and created through the Adobe packaging tool. These packages are created with all self service capabilities disabled to allow version control across the business for maximum compatiblity.  Something has occured within the past months where users will recieve a UAC prompt when rebooting their workstations and launching Creative Cloud Desktop application. Originally there was a mismatch between what was available via the automatic update and what was available in the packing tool. We're already aware that there is a delay between the standard release versus the package tool release so decided to wait assuming the new update would fix it.  Late last week the new version was made available (5.3.1.470) but installing this does not fix the issue an

HiI cannot connect at the creative cloud desktop app on windows 10, because whenever I want to connect at the app, I enter the connects infoormations and I am disconnected instantly. I have try to resolve the problem with the page helper of adobe at https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html  and it doesn't work. Do you can help me ? please Because I can use the adobe's softwares 

Hello Everyone,I would just like to ask if someone can fix this problem for me:I updated my Adobe apps to the newest version, cause I thought that would've fixed the problem, but it appears that it has not. Adobe keeps asking me to sign-in, which I do then after 5-6 seconds that Adobe app closes (Photoshop, Illustrator, InDesign, etc.) then I have to redo that whole process again? Does anybody know how to fix this or has anyone had the same problem?Thank you in advance!

Deploy Adobe Asset Link 2.1 now, and seamlessly connect with AEM Assets across various deployments, whether on-premise or in the cloud. Your brand assets are just a search away. Adobe Asset Link uses AEM Assets' powerful Sensei-based search capabilities to fetch you precisely the assets you are looking for within no time. No wonder, you competitors will envy your productivity!Adobe Asset Link 2.1 supports the latest Creative Cloud apps and macOS11. Here are the highlights:• Support for InDesign, Photoshop and Illustrator 2021 desktop apps• macOS 11 support• Enhanced support for AEM Assets as a Cloud Service (AEM Assets CS)• Improved logging (for debugging) and end user error messaging• Small but effective UX enhancements• Bug fixesLearn more...

Hello! I want to start my classroom using Creative Cloud after an inspiring 3 days of Adobe Max. However, every student with a CC account has the message: "File syncing disabled. Contact your IT admin."I AM the IT admin, at least one of them. I've uninstalled and reinstalled and it hasn't done anything. I also assume that this is the reason that no storage information is available. Can you please help me out?

At MAX 2020, we announced some exciting updates for Design & Web space creatives in your organization or team. To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Imaging apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization. XD 34 is now live! New features in XD 34: 3D transforms Nested Components Auto Height Text Design systems powered by CC libraries Deeper CC libraries integration Support for components and states in libraries Coediting is no longer Beta Components States in Design Specs Updated XD cloud content APIs A whole bouquet of plugins! InDesign 16.0 is now available New features in InDesign 16.0: Seamless content reviews with text annotations Locate colors in your documents Intelligent subject detection and text wrap Use HSB values wit

Adobe creative cloud installer keeps on getting stuck. please help

Alguien me puede dar información de este problema?

I have a 2019 MacBook Pro that runs like a champ. I installed creative cloud and all of a sudden I was stuck with sluggishness, and slow start up times. I ran the activity monotior found the damn program ran every time I started up. I set it to not run at start up, to not update on its own, and to not sync on its own. Still it was slowing me down! Literally, downlaoded it so I could edit PDFs like all I need to do is be able to imbed links in my research papers, and after weeks of suffering deleted it. I can't beleive Adobe would design a product that runs without regard to the users preference and bogs down the users CPU and battery. I have read online that this is a common expeirence for Mac users, and I even unintalled it and tried again. Let's be real the issue is your program not the thousands of users who all universally experience the same thing. I can't beleive you all would design a product like this, and I wish I could use your services, and update when I am ready and sy

I am failing to set up or login into admin console I am getting this message belowkindly help 

I am on an enterprise account that has 1TB of storage. However, after a recent update something happened because it is showing that I only have 2GB of storage and am now over my allotment. I cannot sync anymore files, either. I have been back and forth with IT and they can't offer a solution beyond "log out, log back in," which fails to resolve the issue. Decided to post this here to see if I can get some help.

Hi, If my employer cancels the adobe teams plan, can i continue to use the same Adobe account based on a free plan or even change it into a personal paid plan afterwards if i use my personal email as primary email? Or is the complete account i use deleted? Thank you. Best regards,T.

Is there an API for managing the Identity items in the Admin Console?  I'm looking for a way to use an API to enable syncing for a specified group from our federated Azure AD domain (see screenshot).  I didn't see anything in the user management API.

Good Evening, Ever since the release of Creative Cloud 5.3.1.470, several users within my organization have been constantly getting prompted to enter an administor password when launching this application. It has also been seen on version 5.2.1.441, but wasn't seen on this version until 5.3.1.470 was released. At first, we assumed that if we simply update all of the users to 5.3.1.470 we would not continue to be prompted. However this has not solved the issue and has resulted in several calls to our help desk regarding the problem. I have also attached images of the UAC prompt as well: 

Hi, There's a note within the Set up SSO with Azure AD Connector (https://helpx.adobe.com/uk/enterprise/using/sso-setup-azure.html) article stating "If you have a functioning SAML-based SSO configured with Microsoft Azure Identity, we recommend that you keep your current setup. An upcoming feature will allow you to automatically migrate users and SSO configuration." We're waiting for this in order to migrate. Is there a time frame for this functionality to be made available?  

Hello, Our school district recently renewed its license agreement with Adobe for all of its Adobe 2018 products and since then, we have been having problems with new installs of the software for users who hadn't already had the software on their machines.  We have 500 licenses from which to play with, and have used 406 of them as of today, so we shouldn't have issues continuing installations on new computers.  However, now that we have new packaged installer files (we were told to not use the Creative Cloud Packager tool anymore), we are being prompted to sign into Adobe when launching the application from the desktop (this was never the case before).  If the local administrator signs into the computer to activate the software, it only allows the software to be activated on 2 machines, but we are supposed to still have 94 licenses to assign.  Why are we having this problem all of a sudden?  Why can't we continue installing the software as before?  How

hi,We want to run Adobe Media encoder on one of our servers to toka some of the calculation load. In our company the servers are typically denied acces from the internet so to enable Adobe CC I will have to request specific sites + port to be openened. I found the network-endpoints document, but it contains an enormous amount of sites, which is not accapteble for our IT security. Where can I fin a list of minimum requirement to be able to run / install / update Adobe CC and media encoder? cheersIvo

At MAX 2020, we announced some exciting updates for Digitial Imaging creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Imaging apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.     Photoshop 22.0 Release TOP 3 New Features for Photographers Neural Filters Sky Replacement Select & Mask Enhancements TOP 3 New Features for Graphic Designers Pattern Preview Live Shapes Reset Smart Objects TOP 3 New Features for Fashion Designers Pattern Preview Live Product Mock-Up Templates Live Shapes TOP 3 New Features for Marketers Neural Filters Live Shapes Reset Smart Objects   Lightroom 4.0 Release TOP 5 New Features for Photographers Color Grading for More Control Automatically

Adobe MAX is the leading global creativity conference, a uniquely immersive and engaging digital experience.  56 hours of continuous live broadcast including keynotes, 350+ sessions, Live events including celebrity and musical guest appearances,  MAX Marketplace, Fun and interactive breaks called “Fun Stuff”, Career resources and guides plus job postings — and all at no cost. Get started here:https://max.adobe.com/ Also, we’ve updated the Creative Cloud mobile app to help experience the event. Learn more here: https://helpx.adobe.com/creative-cloud/help/attend-max-sessions-in-creative-cloud-mobile-app.html If you have questions check out this FAQ:https://max.adobe.com/faq/ Need support, we’ve got you covered, please start here:https://helpx.adobe.com/creative-cloud/kb/support-for-adobe-max.html Contact your Admin to get the latest updates:https://helpx.adobe.com/enterprise/kb/contact-administrator.html  See you there!