Enterprise & Teams

Hi,Adobe says the named user licensing "works well if the product and service requirements are closely associated with a user or a role" (my highlight). Here in my organization, we have some employees assigned to a single role, working at different shifts. Does Adobe allows us to assign one named user license to a role, instead of a employee, so all the employees in that same role could share the same account?Thanks in advance,Samuel

I come to you, for a little concern about adobe Creative Cloud. I can’t get fonts in adobe.When I click on the FONTS tab in the work desktop cloud it tells me: "Loading Panel fonts" and fails to pass the step, it remains in charge.In addition, in the FILES tab it says: "Loading files seems to take longer than usual. To solve this problem, restart Creative Cloud by clicking here or restart the computer and try again.". Of course I clicked here and also restarted the computer and trying again it did nothing. I also deleted the files in "C:Users\ Name_user \Appdata\ Localadobe\ OOBE" and then restarted, it did nothing too. So I wonder if this is the version that doesn’t match my PC or maybe another flaw.I hope that you will be able to answer my problem so that I can take advantage of these tools.While awaiting your answer, I remain at your disposal for further information and I hope I have been fairly clear and precise.Thank you in advance.

Hi, I'm running the below command in cmd.exe:adobe-licensing-toolkit.exe --licenseInformation And is returning the blank information:Adobe Licensing Toolkit (1.1.0.94)License DetailsOperation Successfully Completed I was expecting it to detect something for my Adobe Acrobat XI standard installation.Reference: https://helpx.adobe.com/ca/enterprise/admin-guide.html/ca/enterprise/kb/sdl-toolkit.ug.html#sa_src=web-messaging OS: Windows 10 Enterprise, v1909

Hello,my school bought Adoce Cretive Cloude licence for all students, but we have hudge problem with connectivity of programs. Students can´t work, becouse program are so slow. Sometimes, they can´t even open programs (Photoshop, Indesign, Illustrator). We checked school network and everything is ok, it is fast. Computers devices are also fine, RAM is 16GB, intel, 3,4 GHz, integrated graphics card.It is really aynoyoing, becouse students payed for programs and they can´t work. They don´t have problem on their personal devices. Thanks for any help or advice. Denisa

Multiple macs in our facility using external displays, running Catalina, and with Creative Cloud installed are all running into similar issues.  When the external display is connected apps on the Mac run brutally slow or not at all.  Creative Cloud won't even open and says its damaged and need to be reinstalled.  Individual Adobe apps won't open or may evenrtually open after about 10-15 minutes of trying (depends on the system).  We've been trying to find a solution for weeks with little to no luck.  Is anyone else experiencing this issue?  Our solution is to unplug external monitors, launch all the apps you need to work with, then plug the external monitors back on.  If an app becomes unresponsive, unplugging the external monitor fixes the issues and then you can plug it back in again.  This is so far only happening on iMac Pro and Macbook Pro systems.  Our non-pro iMacs seem to be running fine.  Could this be video card related? &nbsp

Per Adobe support, the Remote Update program DOES NOT update the Creative Cloud program.  The only way to update this is for the users to have local admin rights (we are a school and NOT giving STUDENTS admin rights let alone normal adult users) or create a package every couple of days and push it out. Are you kidding me right now?  Are we serious?  Adobe is supposed to be a leader (and they charge like it) and this is what we get? Come on.

I purchased adobe creative through collegebuys for school and I successfully downloaded on my laptop but it is not letting me install on my computer, I am only getting the option to install the 7 day trial.  Please help.  

Helloi'm trying to install adobe sofwares on my macbook. We have a team account.i downloaded creative clouds, and i can login without trouble, but imediatly after i have a screen saying that i have been disconnected...if i log-in again, same thing happened again and again. i don't know what to do, its the first time i see this, i never had such issues on other computer. thank you

Hi I have been paying for Adobe Cloud privately but now I have a license through my university.How do I stop the payments and now use the free option from my University?

We have a terminal server with 70-80 users working on, we are looking at purchasing Adobe Pro,would we need to purchase a license for each user logging into the Terminal server?

Acrobat DC Pro close itself right after start.I know someone already ask the same question years ago. But this problem still not yet solve.https://forums.adobe.com/thread/2249430The version of Acrobat DC Pro is 2015 Classic. An update which released on 13-Nov-2018 was installed.Adobe support was remote to my server attempt to solve the problem. But failed and gave me the link below and said install on Windows Server need special steps.https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#imagedeployDo I really need to use the Wizard to create a custom installer for the installation on Windows server?

HelloAfter last update Creative Cloud (with Marketplace feature) my Creative Cloud App went crazy. I can't activate any fonts, lost fonts activated already and installed apps are not visible in CC. Additionaly CC app fron time to time shoving information that something went wrong and it needs to be repared by doloading and reinstaling it. Unfortunatelly it still does nothing.Is there any fix for these problems. Best Regards 

Hello, I'm trying to change my primary email address, and Adobe isn't letting me.  There's no 'remove' option and it won't save my changes.Any suggestions? thanks

Hi There,. I work for a school and they've purchased 12 PS licences. I've created 12 email addresses, and for the first 2, everythig went as expected. When i go to No.3 i get the "sorry, your access has been denied". I've had a look here and on the wider web, but couldn't find anything. Any ideas.  Thanks in advance

Just about every package I create, other than Self-Serve fails, no reason i can see. Anyone have any ideas how to resolve this?  I started a 5g+ download before I went home yesterday, came in this morning and it had failed.  I mistakenly figured that overnight, when net work trafdfdic was light,  it would work but no such luck.   Pretty frustrating as I need these pkgs!

Is that on your server?

Hi there,Can Enterprise licenses be paid yearly by bank transfer? I'm not finding any information about other payment options.Thank you

I am a media teacher at a college. We pay for Adobe for our labs. During Covid we can only have half our students in the lab, the other half on their own home computers.  You are giving free @ home  to K-12 students, because 8th graders need to get photoshop ready for their new job. Sarcasm. Our students are glad to pay the $19.99 a month student price for 3 months and then cancel at the end of November, at the end of the semester, but they aren't paying the 50% penalty for canceling before the year subscription is over. I have been on the phone for over 2 hours with many different customer service people. They assure me as long as our students call at the end of November, they will waive the penalty. A student called last week, the customer service person said no that isn't true at all and tried to charge her $70 a month. So guess what Adobe?  AVID Media Composer First, Canva, Piktochart, Davinci Resolve, Inkscape, IMovie, all free. I have used Adobe as a

HiWe are a remote working company and have 5 empoyees who use Adobe CC and have these products installed on their own Laptops We are just about to roll out a program of supplying Laptops and was wondering about the licenses. Employees will need to unistall Adobe from their own PCs and then re-install on the new ones? How do we get the licese keys over? and can we copy them from the current installations? Cheers for any help 

My school is using a remote desktop for my students to access photoshop. It has many problems. It lags, it doesn't open, etc. Can anyone share some other ways I can provide my students with photoshop in their homes. They each have a laptop but I am not sure it is powerful enough to house photoshop. I may be wrong.Thanks 

Can anyone help please? I have signed in to my account and it says I have a 'free' account.  I have my email from Adobe in July proving that I have paid for two ACROBAT PRO  DC icences for my company and I have the email with the Adobe order nn.  And the date 30 JUly 21 when they will expire.  I have just moved back from Amsterdam to Australia (payment was made with Australian dollars).  And I just migrated everything over to my new MacBok pro.  I do not have my old computer running or open.  PLEASE if anyone can help me I would appreicate it. I cannot get onto the chat support as it says I have to contact my IT administrator - that is me! 

BonjourJ'ai ajouté un utilisateur pour une licence sur Adobe Acrobat Pro.A quoi sert "groupe d'utilisateurs" ? dans quel ca l'utiliser ? si je veux ajouter un 2ème utilisateur ?Merci d'avance pour votre aide!

Can anyone provide precise network endpoints (hostnames or IPs) for keeping Adobe CC for Teams licensed?We can't open up to the whole web and we can't open up for file sharing and syncing. We can *only* open up for licensing if absolutely necessary.Until now, we've been able to get by by connecting to the web once every 90 days on each machine and launching a single app in a single user account. As of CC 2019 is would seem that this no longer works. On Macs, this now requires us to launch EVERY CC app in EVERY user to stay licensed. And on the PCs, the CC Apps just crash after 1 minute if not connected to the internet full time.

Hi, We have set up all our users but one email address was incorrect so they didn't get their initial email to download adobe and I can't seem to edit it.  When I go in to edit the user I can change their name but no their email address.  Help please.

Hi,I have a question regarding the Adobe licenses.We are syncing our users from Azure AD to the Adobe Admin console so our users can login with thier email and password.On how many devices does a user can install the Adobe applications? lets say a user has installed the photoshop on the company PC and also install the photoshop on a company laptop. Can user login to Photoshop on both devices at the same time? Or can only login to the photoshop on a single device?We have  default 100GB all appThanks