Enterprise & Teams

CrossPost from LightRoom:https://community.adobe.com/t5/lightroom/lightroomhelper-exe-verwendet-proxypac-nicht/td-p/11404477?page=1 Wie viele Firmen verwenden auch wir eine Proxy-Server um den Internetzugriff für unsere Clients zu regeln. Während einer Analyse ist mir aufgefallen, dass Lightroom (nicht Lightroom Classic) sich nicht mit dem Netzwerk verbinden kann. Am Proxy-Server sind jedoch anfragen zu erkennen. Bei weiterer Analyse ist Aufgefallen, dass eine Verbindung funktioniert, wenn der Proxy nicht über die PAC-URL (Automatische Konfiguration), sondern über den Punkt "Proxyserver" in den Internetoptionen eingerichtet wird. Kennt jemand irgendwelche Einstellungsmöglichkeiten, sodass Lightroomhelper.exe auch die PAC-URL verwendet? Grüße

Now that CC is allowing for 1TB of storage per user on some plans, our teams want to start taking advantage of the storage provided.One of the things we require is to be able to back up data in cloud storage repositories.  Does anyone know of a way to back up data from our team's storage?https://helpx.adobe.com/enterprise/using/storage-limit-cce-cct.html 

Hey there people.Hope all of you are doing well.I'm using my school Adobe id and it says my license has expired even though I just got into grade 10.Any ideas on what to do?

I'm trying to download Premiere Pro for a college class, and the website isn't letting me. I'm using my school ID to log in, and when I start the download process, it takes me to a screen where I need to log in. When I input my school email, it redirects me to a log in screen for my school system. When I input my school ID and password there and hit "Log In", it just reloads and does nothing. I can log in using that ID and password on the actual school website, so I know I'm not putting in the wrong information. It just reloads, clears what I typed in, and doesn't progress whatsoever.

Hola, soy el administrador de un Admin Console y un usuario no puede acceder a su licencia debido a que su cuenta se encuentra enlazada en un teléfono movil que no esta relacionado a cuenta.No puede restablecer contraseña ya que se le envía el codigo a ese número.¡Cómo puedo resolver este problema?

Dear's I have a qusetion about the shared device licensing I install it in lab and when I tried to open one of the Apps like adobe photoshop cc 2020 it's ask for sign in once I click cancel the App closed !!my question can the student's open the adobe cc Apps without asking for sign in ?? Thank you.

I have a creative cloud license which I pay monthly. My employer has offered to buy the software so I can cancel my subscription; use their license instead, and save my £30 per month subscription. Is this possible, and if so, how?

The contract owner—previously referred to as Primary Admin—is an admin who purchased the Creative Cloud for teams subscription and set up the account. There can be only one contract owner on a team. And, in the Admin Console, only the contract owner can perform the following tasks: Change contract owner Edit payment details View billing history Download invoice   Change the contract owner: As a contract owner, you can transfer your responsibilities to another admin in the team. To change the contract owner, navigate to Admin Console > Account, click Change next to your name as the current contract owner. Learn more.   Become the contract owner: As a system admin, you can request to become the contract owner of your team. Learn more.  

I had a private account on my company mail where I was paying with my own card. Finally IT bought a company team licence to all designers but it is still on the same company mail. After I shifted to my company licence I lost all my cloud files. Its a lot of work there pls help. 

Hi All,New update server. Windows Server 2019followed instructions on https://helpx.adobe.com/ca/enterprise/using/setup-ausst.html to set up IISgot to the "To verify extensionless files i went here:" http://<server name>/updates/ACC/services/ffc/icons/producticonand i get an HTTP error 500.19 Detailed Error Information:Module    CustomErrorModuleNotification    SendResponseHandler    StaticFileError Code    0x800700b7Config Error    Cannot add duplicate collection entry of type 'mimeMap' with unique key attribute 'fileExtension' set to '.'Config File    \\?\C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\web.configRequested URL    http://localhost:80/updates/ACC/services/ffc/icons/productIconPhysical Path    C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIconLogon Method    AnonymousLogon User   &nbsp

We are deploying creative cloud to our Windows 10 x64 student labs using the cloud packager shared device model using Intune. Intune has a max package size of 9GB - our full CreativeCloud suite is larger than that. To bypass this restriction, we have deployed the CreativeCloud Shared Device package using Intune without apps. A site visit can then be made to each computer and all the apps can be added/installed using the CreativeCloud Desktop application GUI. Our question is - how do we add licensed apps through command line for CreativeCloud Desktop? Is there a command line switch to add apps through the Remote Update Manager? We know you can create subgroups less than 9GB - we want to install the entire set. Additonally, how do we update CreativeCloud Desktop? REALLY odd Remote Update Manager doesn't see the update that is available when you install a newly created cloud install package. Thank you,Shane

How would we be able to get Adobe to put in the admin console the option for admins to reset user passwords instead of contacting Adobe for support.  Figure it would be a time saver for them if it was delegate to the admin console.

Hello,On August 28th i had purchased an Adobe Creative Cloud (all apps) monthly payment educational subscription. Until today, all the applications worked as intended but all of a sudden, not only do the apps ask me to buy the software or have a 7 day trial period, but when i go onto the Adobe website it shows that i have no plans and even the billing information has been wiped clean from my account. I have screenshots of my bills before all this happened and yet now the website is wiped clean of any record.I find this wildly concerning and i need this to be resolved for school and for payment purchases. Here is the before (info hidden since this is public);And here's what it looks like now (email hidden as this is public);Both these screenshots were taken today, minutes apart from each other. All my apps were working fine yesterday. Please help !

Hello, My company purchased a licence for Acrobat DC Pro from LWS. When I logon and try to retrieve the licence key, there is no data linked to the id. I have no way to use the product we paid for. Is there a trick ?  Thank you. 

I'm working on doing a deployment of Adobe Acrobat Pro DC.  We have the subscription version and I've configured it using the Customization Wizard to allow automatic updating.My question is this, once it's deployed on computers will the automatic updating work for users with no admin rights? or do they need admin rights in order to install future updates as they are released?Thanks in advance for any input you can give me in answering this question for me.Angel Castillo

Previous It director no longer on staff and I do not have rights to access the administrator console for Creative Cloud. How can I get this changed so I can make sure accounts are set up for students and staff?

Whenever there are updates for programs in Creative Cloud it seems to be hogging system resources until you stop, download and install the updates. It also prevents other applications from running correctly. For example this morning we saved a file in Corel Draw (60kb file) however the file kept saving in the background until the updates completed then saved instantly, the program also become unresponsive several times.Once the updates were complete the system and other applications function normally.This is happening on both our in-house system(Win 10, I5-6600 @ 3Ghz, 16GB 2133Mhz RAM, GTX1060) and from our designers home system that he does work from home when as needed (Win 10, Ryzen 3700X @ 4.6Ghz, 32GB 3600Mhz Ram, RTX2080S). Our designer noted that on his home pc has simular issues and games will run with very low framerates if updates are pending for creative cloud and that after updating everything is fine. This is a re-occuring problem and were at a loss as to why th

Getting an error with Adobe Creative Cloud stating that it Cannot Verify Subscription Status. Also Also we get this error with Acrobat.We signed out of Creative Cloud, restarted, signed back in. Still have the Cannot Verify Subscription Status...After the error with Adobe Acrobat I uninstalled the program and am going to reinstall it to see if that clears up the issue.SincerelyMatthew ClementsIT SupportFitch Creations

Every time when I deploy Adobe Acrobat 2017 I get ticket from some of our user that their adobe is not working.  to resolve this All i have to run repair adobe from control panel. I deploy almost 1029 machine and everytime 10\15 machine get this error. and different time different machine. So I need help on this issue. Is there any way I can get help on this.

Is there anyway to just download the Windows components for AUSST?  I have been waiting 4 business days for a "expert" to get in touch .. 

My libraries in PHotoshop all of a sudden stopped working. My Creative Cloud said it failed to update (must have automatic updates). The update kept failing with a 44 Error Code. I tried uninstalling but it says I can't uninstall because the original item for "uninstall creative cloud" cannot be found. I tried repairing as well and it gave the same P44 error. I have tried restarting my Mac. Same issues. I also tried re-installing and it fails to install.Anyone have a solution?

We have many different applications, purchased by end-users individually and installed on mac systems. We user JAMF to manage all mac systems. The challenge is, we are not able to update the adobe apps. We have more than 20 different adobe apps and just creating a package for each app and push to end-user is not a quite feasible solution. I have gone through couple of post at jamf community and got to know that RUM can not be used to update the app which is installed/ managed/ purchased from an individual source. Hence please suggest a way to manage the adobe app and update the apps using jamf. 

Hi,I ahve a question regarding creation of a profile.Currently we have 2 products and each product default profile in our Admin console,1. Default All Apps - 100 GB configuration ( with 201 licenses, and no user or admin is assigned)2. Default - Creative Cloud All Apps for HED - Shared Device ( 1 license 0 computer)From what I understand, we should create a different profile for different groups, e.i. a profile for Photo shop CS and different profile for only for Adobe Acrobat DC. Now when we try to create a profile we can only select from listed services and see no products!I read somewhere that if we want to create a profile for a single app then first we should select the app we want in the product list and then create a new profile, but in products list as I meantioned above see only 2 products. Is this means we dont have the right product licsense? if we add a user to the Profile 1 that would means that user can install all of the apps on thier PC, is this correct?T

Hi Team,  If my customer buy enterprise license for their group company, then assign to different sub-branches which the company name was different, is it any issue on licensing? As we know, we can assign to anyone in admin console, but customer just worry against any rules when audit time. So they need us to provide documents to prove it, so need get helps from you guys. All sub-company are in same domain even company was different.Thank you.

After update acrobat DC doeasnt work. just give me message "Adobe acrobat quit unexpectedly".. Nothing more. How to resolve that?