Enterprise & Teams

I had a private account on my company mail where I was paying with my own card. Finally IT bought a company team licence to all designers but it is still on the same company mail. After I shifted to my company licence I lost all my cloud files. Its a lot of work there pls help. 

Hi All,New update server. Windows Server 2019followed instructions on https://helpx.adobe.com/ca/enterprise/using/setup-ausst.html to set up IISgot to the "To verify extensionless files i went here:" http://<server name>/updates/ACC/services/ffc/icons/producticonand i get an HTTP error 500.19 Detailed Error Information:Module    CustomErrorModuleNotification    SendResponseHandler    StaticFileError Code    0x800700b7Config Error    Cannot add duplicate collection entry of type 'mimeMap' with unique key attribute 'fileExtension' set to '.'Config File    \\?\C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\web.configRequested URL    http://localhost:80/updates/ACC/services/ffc/icons/productIconPhysical Path    C:\inetpub\wwwroot\updates\ACC\services\ffc\icons\productIconLogon Method    AnonymousLogon User   &nbsp

We are deploying creative cloud to our Windows 10 x64 student labs using the cloud packager shared device model using Intune. Intune has a max package size of 9GB - our full CreativeCloud suite is larger than that. To bypass this restriction, we have deployed the CreativeCloud Shared Device package using Intune without apps. A site visit can then be made to each computer and all the apps can be added/installed using the CreativeCloud Desktop application GUI. Our question is - how do we add licensed apps through command line for CreativeCloud Desktop? Is there a command line switch to add apps through the Remote Update Manager? We know you can create subgroups less than 9GB - we want to install the entire set. Additonally, how do we update CreativeCloud Desktop? REALLY odd Remote Update Manager doesn't see the update that is available when you install a newly created cloud install package. Thank you,Shane

How would we be able to get Adobe to put in the admin console the option for admins to reset user passwords instead of contacting Adobe for support.  Figure it would be a time saver for them if it was delegate to the admin console.

Hello,On August 28th i had purchased an Adobe Creative Cloud (all apps) monthly payment educational subscription. Until today, all the applications worked as intended but all of a sudden, not only do the apps ask me to buy the software or have a 7 day trial period, but when i go onto the Adobe website it shows that i have no plans and even the billing information has been wiped clean from my account. I have screenshots of my bills before all this happened and yet now the website is wiped clean of any record.I find this wildly concerning and i need this to be resolved for school and for payment purchases. Here is the before (info hidden since this is public);And here's what it looks like now (email hidden as this is public);Both these screenshots were taken today, minutes apart from each other. All my apps were working fine yesterday. Please help !

Hello, My company purchased a licence for Acrobat DC Pro from LWS. When I logon and try to retrieve the licence key, there is no data linked to the id. I have no way to use the product we paid for. Is there a trick ?  Thank you. 

I'm working on doing a deployment of Adobe Acrobat Pro DC.  We have the subscription version and I've configured it using the Customization Wizard to allow automatic updating.My question is this, once it's deployed on computers will the automatic updating work for users with no admin rights? or do they need admin rights in order to install future updates as they are released?Thanks in advance for any input you can give me in answering this question for me.Angel Castillo

Previous It director no longer on staff and I do not have rights to access the administrator console for Creative Cloud. How can I get this changed so I can make sure accounts are set up for students and staff?

Whenever there are updates for programs in Creative Cloud it seems to be hogging system resources until you stop, download and install the updates. It also prevents other applications from running correctly. For example this morning we saved a file in Corel Draw (60kb file) however the file kept saving in the background until the updates completed then saved instantly, the program also become unresponsive several times.Once the updates were complete the system and other applications function normally.This is happening on both our in-house system(Win 10, I5-6600 @ 3Ghz, 16GB 2133Mhz RAM, GTX1060) and from our designers home system that he does work from home when as needed (Win 10, Ryzen 3700X @ 4.6Ghz, 32GB 3600Mhz Ram, RTX2080S). Our designer noted that on his home pc has simular issues and games will run with very low framerates if updates are pending for creative cloud and that after updating everything is fine. This is a re-occuring problem and were at a loss as to why th

Getting an error with Adobe Creative Cloud stating that it Cannot Verify Subscription Status. Also Also we get this error with Acrobat.We signed out of Creative Cloud, restarted, signed back in. Still have the Cannot Verify Subscription Status...After the error with Adobe Acrobat I uninstalled the program and am going to reinstall it to see if that clears up the issue.SincerelyMatthew ClementsIT SupportFitch Creations

Every time when I deploy Adobe Acrobat 2017 I get ticket from some of our user that their adobe is not working.  to resolve this All i have to run repair adobe from control panel. I deploy almost 1029 machine and everytime 10\15 machine get this error. and different time different machine. So I need help on this issue. Is there any way I can get help on this.

Is there anyway to just download the Windows components for AUSST?  I have been waiting 4 business days for a "expert" to get in touch .. 

My libraries in PHotoshop all of a sudden stopped working. My Creative Cloud said it failed to update (must have automatic updates). The update kept failing with a 44 Error Code. I tried uninstalling but it says I can't uninstall because the original item for "uninstall creative cloud" cannot be found. I tried repairing as well and it gave the same P44 error. I have tried restarting my Mac. Same issues. I also tried re-installing and it fails to install.Anyone have a solution?

We have many different applications, purchased by end-users individually and installed on mac systems. We user JAMF to manage all mac systems. The challenge is, we are not able to update the adobe apps. We have more than 20 different adobe apps and just creating a package for each app and push to end-user is not a quite feasible solution. I have gone through couple of post at jamf community and got to know that RUM can not be used to update the app which is installed/ managed/ purchased from an individual source. Hence please suggest a way to manage the adobe app and update the apps using jamf. 

Hi,I ahve a question regarding creation of a profile.Currently we have 2 products and each product default profile in our Admin console,1. Default All Apps - 100 GB configuration ( with 201 licenses, and no user or admin is assigned)2. Default - Creative Cloud All Apps for HED - Shared Device ( 1 license 0 computer)From what I understand, we should create a different profile for different groups, e.i. a profile for Photo shop CS and different profile for only for Adobe Acrobat DC. Now when we try to create a profile we can only select from listed services and see no products!I read somewhere that if we want to create a profile for a single app then first we should select the app we want in the product list and then create a new profile, but in products list as I meantioned above see only 2 products. Is this means we dont have the right product licsense? if we add a user to the Profile 1 that would means that user can install all of the apps on thier PC, is this correct?T

Hi Team,  If my customer buy enterprise license for their group company, then assign to different sub-branches which the company name was different, is it any issue on licensing? As we know, we can assign to anyone in admin console, but customer just worry against any rules when audit time. So they need us to provide documents to prove it, so need get helps from you guys. All sub-company are in same domain even company was different.Thank you.

After update acrobat DC doeasnt work. just give me message "Adobe acrobat quit unexpectedly".. Nothing more. How to resolve that?

Has anyone else experienced this? When I try to access my files on Creative Cloud Web I get a blank screen in my browser (have tried safari, chrome and firefox), no error message just a blank screen. Other members of my team can see the files no problem. In fact, if I log into my account on another mac I can access the files but not on my work mac. If i try logging in as a different user it still shows a blank screen so it a problem specific to this mac with creative cloud web. Any help is appreciated.

I find it extremely annoying that Adobe CC is resuming updates even after the app has been explicitily quit by the user. Especially since you are not respecting the Windows setting for metered networks.  I've just paid a Gig of data to use while on the train on my laptop. I quit the CC app and it stopped download. As soon as I openened a PDF, the update service spins up again. By the time I could stop it via task manager (becasue there is no other way when CC is not running) it surged 600MB of my purchased data. I find this practise extremely annoying and unrespectful. If you want us to update, fine but  a) don't update while on metered network (Windows settings - works with Update, Chrome, Onedrive and many more) b) allow us to limit bandwith c) allow us to pause updates   

Hi all,I made a subscription under my company email, but for a team project, so we paid it with our private card.Now, trying to go thorugh cancelling the monthly renewal, I face that I cannot manage my account and should all be done by a company admin. We don't have an admin that we can reach to, so please, how can I do to cancel the monthly subscription by myself?Thank you very much,

Hi guys,We are going to setup SSO with Azure AD. Our users are synced to the Azure AD as part of office 365.Currently we have a sinlge adobe account and we use this on the users's devices that need Adobe products.We know how to setup the SSO and Sync the Azure security groups  that we have been created for Adobe products,also we add 2 test users to the Azure Adobe groups.My question is, does our users can keep on using the adobe products untill we run some tests with the the test users that are synced with Admin console? or when we sync the Azure adobe groups to the Adobe admin console only the test users that re synced to Admin console can use the adobe products?Thanks. 

You don't seem to have access to the Adobe Admin Console. If you think you should have it, contact your system administrator.I´m the administrator, what is happening?Every day the same, I can´t give access to the students.Is important I do it

What should be the solution to this error? I have tried clearing the cache as well but still receiving this error. Any solution for this error. Regards,Gaurav Sarin

Hi there,For the past year, I have been paying for my own personal Adobe Photography Plan. Very recently, however, my school has begun to offer a free Adobe Creative Cloud subscription for the majority of students. I have a few questions in regards to this, so bear with me if you can: Is it possible for me to transfer/apply the school's subscpition to my own personal account? I have already setup both accounts. I.E. I've had my personal account in use for a little over a year now and just today I have created my school account to gain access to other applications, such as Premier Pro and After Effects.Is there anyway to use/transfer the school's Creative Cloud subscripton over to my personal account? 2. What would happen if I cancel my Personal Account's subscription?I have already done some research in to this topic, in the event that I cannot transfer my school's CC license/subscription to my own personal account. However, I was unable to find the answers I needed for

As of August 2020 is there still only 32 bit Adobe Acrobat DC for Windows or is there 64bit available now?  The bigger question for me, is Adode Acrobat DC in Windows 32bit or 64 bit?  My firm is getting conflicting responses.  In addition, my firm has been dealing with quite a few Adobe issues for months now after an Adobe update.  Mainly, our clients have repetitive sign-in prompts each day, converting Word to PDF (File- Save As PDF) freezes Adobe and sending email from within Adobe Feezes up Adobe as well.  The only fix for now is to completely uninstall, reinstall Adobe which fixes the problem for the user but not the overall issue of why it keeps happening to our clients. We're trying to find a permanent fix for these multiple ongoing issues.  Any input you can offer me would be greatly appreciated.