Enterprise & Teams

Creative Cloud update of XD fails on Windows 10 with error code 191. From the logfile: FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:30.3.12.5 FATAL: Error occurred in install of package (Name: UWPAssets Version: 30.3.12.5). Error code: '191' ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRB0B7.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80073cf3#@#OS_Error_String: Windows cannot install package Adobe.CC.XD_30.3.12.5_x64__adky2gkssdxte because this package depends on a framework that could not be found. Provide the framework "Microsoft.VCLibs.140.00.UWPDesktop" published by "CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US", with neutral or x64 processor architecture and minimum version 14.0.27810.0, along with this package to install. The frameworks w

Hello,I purchased a 12-month Adobe CC subscription through CollegeBuys.org on may 18th. Please see below image of receipt: I then received the below email saying everything was groovy:I was able to use all the apps perfectly fine up until about a 2 weeks ago. On my profile, under My Plans, I still see the plan is there: I tried reaching out to Adobe Support, but I am greeted with the below prompt:So I did just that. After 2 weeks, but IT administrator from campus reached out and told me to reach out to Adobe Support, as they "don't have control over manually purchased licenses."  Thus leading me into a dead end. Hoping someone here is able to assist, as I am signing up for classes in the Fall that require these apps. Thank you,Chris

What tools exist to manage the exploitation and use of licenses: last registered date, usage times, etc.?

When I try to open any of my Adobe apps the "credits/title screen" opens up and it starts to load, but then the app just shuts down. This just started last week and I updated to Catalina probably about 3 months ago. I have tried the cleaner with no luck. I tried to uninstall apps but it says"Specified product is not installed on this machine. Please quit the installer and start over." CreativeCloud won't uninstall because it says that I still have apps installed. The apps uninstall icon are also grayed out in my application menu too. This is an Enterprise license, so I am not sure if that has something to do with it. I have tried to install, lets say Illustrator through CreativeCloud, but I can't even find it when searching for it via the CreativeCloud app. Any help would be amazing because I am totally stuck and need to get back into my apps. 

When you buy a teams subscription, is there multiple licenses included in the cost or do you have to purchase licenses on top of the $1300?

Hi, I have updated my email ID by visiting "account.adobe.com/profile". Now I am able to login using by new email ID. I have also verified my email address by clicking the link I have received via email. I am a part of the Admin team within my enterprise and when I login to check my account on "adminconsole.adobe.com", I still see my old email ID under my profile. Does it take some time before the change getting reflected? Context: I am asking this as we are in process of asking few set of our users to update the email address and provided the steps to perform. Now for us to validate if they have updated their email addresses correctly, we should be able to see the changed email addresses in "adminconsole.adobe.com" Regards,Vamshi

We have a small team subscription. We have set up two Windows users on one computer (because each user wants a different keyboard layout, non-CC files, etc.) and they each have a C:/username/Creative Cloud Files/ folder synced to the cloud. That's all fine, but it's inefficient from a syncing point of view and from a drive space and (because it's on C:) overall performance point of view. So we'd rather have D:/Creative Cloud Files/ [note the lack of username in that path!] synced to the cloud by both users, and do away completely with the two C:/username/Creative Cloud Files/ folders. Could you walk me through the steps I should follow so I get it right on the first try and -- most important! -- don't accidentally lose all our files. Thanks!

We have all MacOS 10.14.6 computers and IT Staff rolled out Adobe DC to them all.IT just used the default process of adding a user in the admin and then having the user follow the setup steps from Adobe generated email on their computer instead of creating an installer through the Adobe Admin Console with specific end user settings.Is there a way to allow the end user to manage their own install by changing settings on their current install?I'm interested in enabling these settings:Enable self-service installAllow non-admin to update and install appsThanks for any assistance.

We have some users working from home with temp laptops that have the adobe vip team plan Adobe Pro DC (Acrobat) license assigned and app installed. When they move back to their office desktop, will they have to unassign their license and uninstall the cc/acrobat apps on their laptops before reassigning their license and installing the cc/acrobat apps on their desktop or does the adobe vip team plan license allow the user to install a second copy of the cc/acrobat apps on their desktop without unassigning the license and uninstalling the first copy on their laptop?

  This video explains the process of setting up the Identity.   As a system admin on the Admin Console, one of your first tasks is to define and set up an identity system against which your end-users will be authenticated. As your organization purchases licenses for Adobe products and services, you will need to provision those licenses to your end-users. And for this, you will need a way to authenticate these users.   Adobe provides you with the following identity types that you can use to authenticate your end-users: Adobe ID Enterprise ID Federated ID   Click here to see:  STEP 1 - Set up Identity (Azure & Google Connector) STEP 1- Set up Identity (Directory & Directory Trusting) STEP 2 & 3- Manage Admins & Users

Hello i searched but cannot find info on what are the "exact" differences between Teams  and the more expensive Enterprise type of subsciption for large companies.   - What API can i configure - to which apps/inftrastructures? - What are the "licence" time range subscriptions - can i assign licence for a few days? Is there anything about it? - One time logins? What are these? An automatic loginname/ or temporary loginnames? Or is it just a single sign-on (SSO) - what are the prerequisites?   This site is what i found and it doesn't help much, just 10 sentences instead of 101 : https://helpx.adobe.com/enterprise.html   Any help would be very appreciated 🙂 ❣❣❣   Thank you ❣

We want to understand the legal consequences of the deployment process. My question can be simply answered in Yes and No rather than forwarding us to support article which doesn't make any sense. 1. With Team License if we have 6 Photoshop licenses, can we still deploy in 13 Machines?So:i) When one machine is broken, we can immediately switch to other machines.ii) When one employee has resigned, we can assign the same license to another user in another machine. 2. Is it illegal to keep the Trial version installed in the machine when trial period is expired? When I say trial period is expired, I no longer have access to that product. 3. When we already have a team license active, is it illegal to install a Trial copy when we buy a new computer?4. When my Team license period is over in the future and I want to reduce the number of licenses, do I have to uninstall adobe or format my machine even if I have not accessed to those products?

Hi, I am trying to create a package with all of the Apps that are compatible with Adobe CC 2018. Previously I had downloaded the latest Apps (I think CC 2019) and my license was never recognised, due to it only being for CC 2018. Can anybody please help me by listing the versions of all of the Apps that are compatible with Adobe CC 2018? For example, I know that Photoshop CC 2018 is version 19.1.9 but I don't know the others. A screenshot of the CC 2018 Apps in your control panel (showing the "version" column) would be great. Thanks in advance!

Hi all, I've encountered very specific issue on my client's Creative Cloud installation.His computer is a part of a corporate network and between his OS and an internet there are two big firewalls and a proxy server. He has an exception on the proxy server so that he doesn't have to input his login details every time. He gets logged in aoutomatically. The problem is, that when Creative Cloud doesn't get asked about the proxy login credentials from the system, it expects no proxy in the way and tries to communicate over plain internet. It doesn't even bother to show the "proxy settings" pop-up window. Synchronization data come trough somehow, the folder structure get's duplicated locally, but when Cloud Sync tries to download any file, it gets stuck, because it's communication to Adobe and Akamai servers is not passing through the proxy and the firewalls. tl;dr: Is there any way how to force Creative Cloud to use proxy eventhough it didn't detected that it's needed? Regar

Hey together, Do you know if there is a way to see the conditions of my subscription? I am only able to see what I hve to pay monthly and when my subscription will be renewed automatically. I would like to know if the price will change (as I think I have a student's subscription right now, which I am not even sure of) and how long in advance I have to cancel subscription to avoid another year of subscription. I don't seem to be able to see those crucial information and support is not really supportive. Any idea? CheersFelix

Thank you very much for your response.I decided to post here because https://helpx.adobe.com/contact/support.html chat is disabled for enterprise users. In my case, all license issues should be reported to school's IT support. I recieved a message from them that this is not IT support issue, so I decided to ask the Community.However, I turned PC today expecting I'm no longer subscribed to Adobe, surprisingly, everything works as normal 🙂

I've been having issues installing adobe creative cloud onto my mac. Every single time I try to install it, it  pauses at somepoint duirng the process and continues to be frozen until I quit and try to reinstall. I've tried everything I can think of the fix the problem (restarting my computer, reparing the creative cloud desktop,  uninstalling the creative cloud desktop, updating my operating system, making sure I have enough storage, etc...) and am unsure how to proceed. Does anyone have any suggestions for how to fix this issue?   

Hello, I've been searching and have already found Adobe Teams/Deployment Guide (https://helpx.adobe.com/enterprise/using/teams-deployment-guide.html), description of managed packages (https://community.adobe.com/t5/enterprise-teams/deployment-planning-for-creative-cloud-for-teams/td-p/10629082?page=1), Technical support boundaries for virtualized or server-based environments (https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html) (27 May 2020) .  It seems this is still very new ground, and a lot of questions remain as to which virtual environments are compatible. In December 2019 we moved to VMware Horizon, in Windows 10 environment. We use Dropbox Business for file storage (company policy--no chance of that changing for a very long time). Initially it worked reasonably well, but scratch disks for the apps use Dropbox because that's where the space is, and we don't know where the scratch disk(s) for any of the apps shoul

Hi,I'm responsible for deploying CC to a University Lab environment.  Last year we had issues with certain apps within the package prompting our students for updates.  As this is a lab environment we routinely delete user profiles and lock down the machines so students cannot run apps and updates.  So the update promps are not a deal breaker but we aim to provide a professional service and would prefer not to have it.While building the package we disable all that looks like update services  but I'm still concerned this will happen this coming academic year, and the problem being we won't know it works until Adobe release updates (do they provide a road map for this??).  I'm sure I'm not the only person with this problem so hopefully someone has a fix...

Is it possible to cancel the automatic renewal of my annual plan? It is about to expire and I would not want to pay it automatically, not at least for the same number of licenses

We've just launched a set of videos to help you to get setup and started with Shared Device Licensing: So, go ahead, get a quick headstart on setting user identity on the Admin Console and directory trusting. Learn about our Azure and Google connectors. After you're setup, learn how to create shared device license packages and about permssions.

Hi,surely this is a beginner's question:We bought a school license for students, we downloaded and installed the apps on our macs -- so far so good. How's the workaround when students are invited to use the programs by the admin? Meaning: When doing lessons how to authentificate as an student on a school's computer? It would be nice to have some experience before term starts in August... Screenshots appreciated. Thanks in advance,Jan (abbr. of Johannes which is male)

I was using the trial version of Adobe and purchased the small business license, but when I login to Adobe the trial version still appears to be active.  How can I change to the small business version?

I have a paid account to Adobe Spark and have created a brand. Now that I have a brand, though, it seems that it is not possible for me to NOT use the brand in new Spark videos. I designed an intro slide in another tool that already has the logo prominently displayed. Is there a way to remove the logo from a single slide in Spark, like the intro slide, or just remove any branding from the video for a single project? Thanks! (Maybe I need to be using Camtasia for this particular project!)

I write this message to congrats Adobe and encourage the company, if possible, to maintain the students' license at home for the second semester. In my country, Brazil, COVID-19 accelerated growth now and we do not have any perspective go back to the University campus this year. I can imagine that this campaign of Adobe increases a lot the number of licenses to manage as consequently the operations costs. But, I believe if exists a company that can do this for their customers: one of them is Adobe, not for the size of the company but by the commitment that they have with us.