Enterprise & Teams

I've been having issues installing adobe creative cloud onto my mac. Every single time I try to install it, it  pauses at somepoint duirng the process and continues to be frozen until I quit and try to reinstall. I've tried everything I can think of the fix the problem (restarting my computer, reparing the creative cloud desktop,  uninstalling the creative cloud desktop, updating my operating system, making sure I have enough storage, etc...) and am unsure how to proceed. Does anyone have any suggestions for how to fix this issue?   

Hello, I've been searching and have already found Adobe Teams/Deployment Guide (https://helpx.adobe.com/enterprise/using/teams-deployment-guide.html), description of managed packages (https://community.adobe.com/t5/enterprise-teams/deployment-planning-for-creative-cloud-for-teams/td-p/10629082?page=1), Technical support boundaries for virtualized or server-based environments (https://helpx.adobe.com/in/enterprise/kb/technical-support-boundaries-virtualized-server-based.html) (27 May 2020) .  It seems this is still very new ground, and a lot of questions remain as to which virtual environments are compatible. In December 2019 we moved to VMware Horizon, in Windows 10 environment. We use Dropbox Business for file storage (company policy--no chance of that changing for a very long time). Initially it worked reasonably well, but scratch disks for the apps use Dropbox because that's where the space is, and we don't know where the scratch disk(s) for any of the apps shoul

Hi,I'm responsible for deploying CC to a University Lab environment.  Last year we had issues with certain apps within the package prompting our students for updates.  As this is a lab environment we routinely delete user profiles and lock down the machines so students cannot run apps and updates.  So the update promps are not a deal breaker but we aim to provide a professional service and would prefer not to have it.While building the package we disable all that looks like update services  but I'm still concerned this will happen this coming academic year, and the problem being we won't know it works until Adobe release updates (do they provide a road map for this??).  I'm sure I'm not the only person with this problem so hopefully someone has a fix...

Is it possible to cancel the automatic renewal of my annual plan? It is about to expire and I would not want to pay it automatically, not at least for the same number of licenses

We've just launched a set of videos to help you to get setup and started with Shared Device Licensing: So, go ahead, get a quick headstart on setting user identity on the Admin Console and directory trusting. Learn about our Azure and Google connectors. After you're setup, learn how to create shared device license packages and about permssions.

Hi,surely this is a beginner's question:We bought a school license for students, we downloaded and installed the apps on our macs -- so far so good. How's the workaround when students are invited to use the programs by the admin? Meaning: When doing lessons how to authentificate as an student on a school's computer? It would be nice to have some experience before term starts in August... Screenshots appreciated. Thanks in advance,Jan (abbr. of Johannes which is male)

I was using the trial version of Adobe and purchased the small business license, but when I login to Adobe the trial version still appears to be active.  How can I change to the small business version?

I have a paid account to Adobe Spark and have created a brand. Now that I have a brand, though, it seems that it is not possible for me to NOT use the brand in new Spark videos. I designed an intro slide in another tool that already has the logo prominently displayed. Is there a way to remove the logo from a single slide in Spark, like the intro slide, or just remove any branding from the video for a single project? Thanks! (Maybe I need to be using Camtasia for this particular project!)

I write this message to congrats Adobe and encourage the company, if possible, to maintain the students' license at home for the second semester. In my country, Brazil, COVID-19 accelerated growth now and we do not have any perspective go back to the University campus this year. I can imagine that this campaign of Adobe increases a lot the number of licenses to manage as consequently the operations costs. But, I believe if exists a company that can do this for their customers: one of them is Adobe, not for the size of the company but by the commitment that they have with us.

HiI'm using the the Enterprise plan which has most, but not all Adobe softwares available within it.I was wondering which, if any, of the applications I have access to may offer a screen capture/recording function that I could use to make quick software "how to ..." guides?Thanks for your time. 

1. We are paying for 2 users for the annual Adobe Creative Cloud for teams - All Apps subscription. 2. BUT we are also paying for 2 users for Adobe Illustrator CC for Teams. Are we paying for Illustrator twice, once with the All Apps option and again for the Illustrator option?What are we getting for the All Apps option?Option 1 is ~$1966Option 2 is ~$840

What's up!We need help! All of the sudden our package installers are erroring out with the following in Catalina: Installation failed. The installer reported: installer: Error - An error occurred while running the InstallationCheck tool for “name of package created from admin console”. Try running the tool again. How do we fix this? let me know if you need more info.

We bought an annual subscription from the company.The employee never went to work and now no one uses his workplace and license.Is it possible to freeze a subscription, and when it is necessary to renew?

I oversee marketing and associated program subscriptions for a real estate company. The Adobe account holder(s) have received emails informing them that their latest scheduled payment for 07/03/2020 could not be processed and to update their billing information. My superiors have assured me that the payment method on file should be working - the funds in question are present and the associated financial insitution has replied that there is no record of Adobe attempting to collect this said payment. This subscription payment has been automatically processing successfully every month since May of 2019 - and, again, the payment method saved to the account is correct - the same on file for a successful payment processed just last month. I cannot find a designated phone number to speak directly to a representative about billing discrepancies, but I have tried several 'support' numbers just the same only to be placed on a rather long hold then advised to leave a message after which the line

I am completely locked out from my adobe administrator account and can't access technical support or the administrative console. I began having problems when my IT department merged my adobe password with my company account. I can't reach anyone from adobe because I have to be signed in as administrator. My IT deparment cannot undo the password merge with my work account and they have not been much help. If someone from adobe can please please contact me: email: cesar.munoz@ajinomotofoods.com. tel: 909.477.4825. Please help!!!!!!!!!!! 

Same here. CC unusable for a couple of days now. Great job Adobe...

Hey! In deploying a third-party plug-in so designers can access our media asset management, I have issues installing using ZXPInstaller on one client that belongs to a freelancer. ZXPIinstaller fails to install the plug-in and returns an error code -180. This is on a MacOS system.Anyone know what the error code means? I have successfully installed the plug-in on numerous other clients with identical OS and host applications for the plug-in, so I can rule out the zxp file. Also I have reinstalled host application and tried Anastasiy's installer, no luck there either. Curiously Anastasiy's installer won't list the host application I want to install it to, although cleanly installed and Creative Cloud Desktop app listing the application.Thanks, Per

I completley agree!!! Every week I need to reinstall my programs, and waist half my day of it. The updated do not work. 

we upgraded today to Adobe teams, but we still are not able to share templates. They sold us addition licenses and it doesn't seem like that's what we want. We are in need of a plan for 3 users and Adobe pro access and adobe sign. Right now we have access to that just without advanced sharing capabilities.  Please advise any suggestions.

Hi, we are Gobsyn AI workspace, provides Data Sourcing, and Data Annotation services with over 1.5k+ experienced workforce. 

I've got IIS running on MSServer 2019, updates folder is d:\updatesIt will complete a fresh or incremental sync no problem, but it will NOT generate the client config at all unless I give the full parameter set to the CLI, just the selecting option 3 and manually typing in the info always gives me an invalid protocol specified error.If I do this it works, BUT it's only generating an overrides file that includes Acrobat.AdobeUpdateServerSetupTool.exe --genclientconf="d:\updates" --root="d:\updates" --url="http://server.domain.com " I did just run an incremental sync with --LegacyUpdates and now it's syncing 620 things instead of 320 or whatever it did before. The documentation on this is shockingly bad, any help would be appreciated.I am using this video:https://www.youtube.com/watch?v=kzbPz3ENGBAand this document:https://helpx.adobe.com/enterprise/package/help/update-server-setup-tool.html

SuporteToda vez que tento instalar o pacote Adobe Creative Cloud que baixo o pacote tipo para dispositivo compartilhado, ocorre um erro no inicio da instalação e desinstala o que já tinha iniciado o processo.Estou tentando instalar o pacote no SO - Windows 10Ja baixei 6 pacotes e testei todos pois pensei que o pacote estava com algum problema.Alguem pode me ajudar? 

We have a K-12 Creative Cloud All Apps subscription.  Last year we were able to launch Adobe Portfolio but this year we are not.  Has that been a change for this year?  [Link removed by moderator.]

Hi, just wondering if anyone has used any AEM features to solve this use case.We have web articles we are allowing our users to see only for certain amount of views (e.g. 10). Each user has a unique URL to our AEM web page, where a Sling filter intercepts these requests and can identify who the user is (from URL encoded details), and the page ID they are trying to view. The user then gets redirected to view the underlying web page (asset) on Publisher instance. The challenge is each user can only see a specific page X amount of times.Cannot lockdown the specific page since other users can still see, and cannot lockdown specific user as they can still see other articles. Obvious answer is to built something custom, tracking readership in a Database and checking each time - although am concerned about performance of adding this.  Am trying to se if AEM has something out-of-the-box (ish) which can assist on this - maybe paywall type functionality - or something than can be

I am more than unsatishfied with the support service, and i usualy dont do, but i want use the claims book.Where can i do that?Thank you