Enterprise & Teams

Our yearbook staff uses Dropbox as their collaborative cloud solution for their InDesign, Photoshop, and Lightroom files with our current deployment using Device Based licenses - no login to CC required.We must get our apps up to date and are moving to SDL.Is anyone else out there using Dropbox in an SDL deployment?Any issues or problems that you have run into?I appreciate any feedback so I can keep my yearbook advisor happy and not have to change the staff workflow.Thanks in advance. 

I manage desktop support and these tickets seem to come in waves. Users are confused about having to sign in. It's fairly simple to straighten them out, but they do want to know why this happens. Please educate me on why/when users get prompted.

公開用プロフィールに登録されているメールアドレス(AdobeID)は、現在使用できないメールアドレスになっているため、メールアドレス(AdobeID)を変更したいです。可能でしょうか？なお、メールアドレス(AdobeID)はログイン以外、メールを受信することがない場合は、このままで良いです。

Did anybody get this Error-Message? What does it mean? How to solve it?

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HiI have sent an invitation to a user, fine, email turns up, click on "Accpt Invitation", fine, web page opensthe "Join <name> in the creative cloud" pops up and the the numbers 1 & 2, but no where to accept invitationcould some one please assistKevin

Hi I need assistance with becoming a reseller.I have a client who needs 1200 licenses on an ongoing basis. Thank you

i want to cancel my abobe for teams membership.I dont use the apps apps it has and it still takes the membership price every month from i dont have access to my admin console, my email, i dont know my serial number or invoice i used by school email to get the student package but it doesnt have the apps i need my school doesnt allow me to access my mails or admin console PLEASE HELP!!!!

Cant seem to find any up to date information on this. But when trying to download Creative Cloud to my Macbook Pro (10.15.4) it gives me error code P22 and says "Cases sensitive drives not supported". HELPPP

I am currently an active Adobe user and have been for a few years now but I decided to make a new account so I can separate my work. My new Adobe account will not allow me to download any new fonts or search any fonts. Is there any way to transfer the fonts from your old account onto your new one?

Hello,Today I purchased Adobe Acrobat Pro DC so I could merge PDF's.  I am trying to combine files but keep getting the error message - No PDF file was created because Adobe Acrobat encountered an unidentified error.Please help!! 

As a VIP administrator how can I determine whether a user assigned a license subscription is using the product? If the identity type is Enterprise ID is there any type of logging such as within content logs to indicate when the assigned product is accessed? I am looking for a way to determine if a subscription can be reassigned if not being used, and to save on the cost of renewals.

After I signed in, I keep getting this error. Could anyone help me how to fix the issue?

I am a web design teacher and due to covid our IT department was able to get us the home accounts for COVID19. I logged in to do this and unfortuanelty it prompts me with a 7 day free trial then to buy and not a free verison so how do I get the free trial on my account. Help!

Having this issue all week! We have worked with Adobe technical support all week, still not solution. Any change I attempt to make to a file automatically gives the "...owner exceeded storage quota" messageFYI, I am a user on the account, and no one else in the group sees the error (or my changed files). Adobe support keeps saying the issue is on the account owners end but no errors are showing on their system. We are at 71% capacity. Deleted files are already cleaned out. lots of free space.Again, we have NOT reached storage limit, we are at 71%. Please help Adobe, we have tried many times with your tech support all week, and still not working.We have already done the following;- killed all sessions for all users- logged everyone out and back inWhat's left to try? Is Adobe abandoning the Creative Cloud?

Dear ladiens and gentleman,i have a questions which the support could not answer.We have a citrix environment with a couple of hundred users. We want to have 4 users using Adobe Acrobat Pro 2017. (We bought the licenses)Issue is the following:In citrix once installed all the users will have adobe acrobat pro 2017 available on their citrix desktops.How do we manage that only for the 4 users (each have their own license) citrix is available and for all other it is "disabled".I know that for other software there are admx templates where u can disable the program for some users and for some you can activate it and manage the keys also via the gpo or a template?If someone has done something similar or is using admx templates (for win server 2016) please let me know.Too bad that the official support was of no help.Best RegardsSeb

Hello Everyone,I am a student currently working on prassignments from home due to lockdown.We are required to work on PDF documents and I was sent the info on how to donwload Acrobat DC and get student access.I downloaded the patch and I get the and I'm still getting the "7 days left of trial" prompt in DC.Did the patch work, will I be unable to use DC after 7 days?Stay SafeSimon

Hello, I have made a mistake on changing the email, i wrote it wrong, insteat of xxx.abc@...  i have wrote by mistake yyy.abc@.... that doesnt exist.   kind, Thank you.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I can't access adobe portfolio, i have a creative cloud acount under brighton university. is there any reason for this?

I have just lost access to all our business accounts Adobe Stock credits and purchase history. Also, all our plan billing history has been wiped. I have invoices as proof of payments and looking for some resolution. Support doesn't answer. BestRobert

Hi I tried installing adobe premier but when it asks me to sign in it goes to the enterprise sign in window which just blinks and closes. Anyone else have this issue. I am using a mac.

「Windows 10 Enterprise 2015 LTSB」でCreativeCloudサブスクをインストールしましたが、CCアイコン開くと、以下のようPDF以外すべて使えせん。システム構成はCore(TM)i5-7300U CPU@2.60GHz 2.71GHzIntel(R) HD Graphics 620実装RAM 8.00GB(7.89GB使用可能)※管理者画面でインストール、以下状況は管理者画面でもクライアント画面でも同じです。Windows 10Enterprise2015 を更新しなければならないのでしょうか。。。

Hello, I am attempting to leverage MS Intunes ability to deploy packages to MacOS computers. To make a long story short I have been able to sucessfully perform this task with other applications for example Google Chrome for MacOS. I have been having trouble with the Admin Console created MacOS package.  As a result I opened a ticket with MS tech support who provided excellent customer service and investigated the problem.  MS advises that the .PKG file is missing a "packageinfo" file.Can Adobe fix this issue or comment?I did speak with Adobe chat support.  The gentleman only seemed to care that the package would install manually which it does and would not entertain this as something worth looking into.  Hopefully, I'll have better luck here?  Fingers crossed.Thank you,Tony H.

Converting and Appending Emails to PDF no longer appears to be working correctly. This issue has been on going since the beginning of February 2019 for the organization I work for. Here is the framework of the issue.User has Outlook open.User right clicks on a single email and/or highlights multiple emails and then right clicks on selection.User selects convert to pdf or append to existing pdf.Acrobat begins converting/appending to pdf.Then 3 of the following issues happen.Adobe locks up and crashes, corrupting the pdf it created during the convert to pdf job, or corrupting the pdf it was appending to.When I say "corrupting", I mean it leaves a tmp file instead of a pdf file. This is not good from an appending standpoint because the original document that the user was appending to is now a tmp file. The file then has to be recovered from backup.In some cases, you can actually right click on the tmp file, and open it with Acrobat. Acrobat then restores the PDF and you simply need to sav

I am a high school teacher and my school received the link for the free 60 day subscription for my students but they can't access it when they log in with the link. They do not get asked for their school name.  They only get the seven day trial. Can you help?